ProBrook Properties reviews

★★★★★ 5/5

Google

Such a great experience of being a tenant of ProBrook. Repairs were always raised quickly no matter how small, and they looked after the common areas beautifully. They supported me so much, I decided to purchase the property I was renting when the opportunity became available. I was supported by Emma throughout this process, who went above and beyond to support me. I feel super reassured and glad they will also be the factor of my property going forward.

Lauren · 26 October 2025

★★★★★ 5/5

Google

I was a tenant with ProBrook Properties for a year, and I can say they were one of the best property managers I have dealt with in the years I have been renting in the city centre. Always on hand to fix things the few times we needed it while renting, and very clear with changes that would affect us, and the staff are lovely, I want to give special thanks to Emma for being our main contact and being so helpful and transparent and Reagan for doing our checkout, I would highly recommend ProBrook

Michael · 16 March 2026

★★★★★ 5/5

Google

My partner and I have had such a great experience letting a property from Probrook! Maintenance requests were dealt with promptly and the letting team were quick to respond to enquiries. We unfortunately had to leave the property due to the landlord selling up. However, Probrook helped alleviate a lot of the stress of this. They let us know about it well in advance so that we could move at a time that suited us and when it came time for us to move out, they were extremely helpful and even went above and beyond to help us get rid of our bulky waste! We were also happy to get our full deposit back quickly. We’re sad to be leaving as we had a great 4 years with them, but we highly recommend Probrook to other tenants.

Eilidh · 26 October 2025

★★★★★ 5/5

Google

We rented a ProBrook property and found the team (particularly Emma) to be genuinely invested in both owner and tenants’ interests. They were supportive from the get-go and were willing to support our application, even though my partner had an overseas address history (something other agencies had been hesitant to consider). We felt they advocated for us and we found them efficient and proactive. In my experience, they are the only letting agency I’d recommend to renters. Thank you so much!

Amy · 3 May 2025

★★★★★ 5/5

Google

I let a property with ProBrook over the past couple of years and the experience was absolutely excellent from start to finish. As a first-time landlord they made it very easy for me, and nothing was too much trouble to assist with or organize. Responses were fast and extremely professional. This meant the letting experience ran very smoothly, and I had confidence that the property was in safe hands. Three friends have had similar experiences (which is why I picked the company initially). I would have no hesitation in recommending ProBrook most highly to other prospective landlords.PositiveResponsiveness, Quality, Professionalism, Value

Philippa · 18 June 2022

★★★★★ 1/5

Google

AVOID!!! No one has came to fix the hot water issue for a month, the agency ignored the problem and shifted the blame onto the tenant, claiming that the tenant didn't actively contact them. In fact, it was their contractor that didn't reply to the messages, there always someone at home freezing and waiting for them to come (with no reply at all). The agency only knows how to bomb you with regular emails to ask you to pay for half a year's rent before due dates. This is how they treat their tenants!

Babxuan5 · 13 March 2025

★★★★★ 5/5

Google

Spent 5 years in a flat under the management of ProBrook Property and they were professional, prompt and helpful whenever I needed them. There were instances where repair work and a new fridge was required and these issues were resolved quickly and with complete transparency. A well run outfit with great customer service. Would not hesitate in recommending them as far as property management is concerned.

J · 18 June 2023

★★★★★ 5/5

Google

Great and simple process for renting out a flat. Also, very helpful staff that are quick to solutions when problems occur. Many thanks to Emma Park.

Omar · 16 April 2025

★★★★★ 5/5

Google

Emma and the team are just amazing. So attentive, quick to reply and answer any concerns. We have always felt really well looked after and we know our property is in safe hands. Would highly recommend.

Gaynor · 26 October 2024

★★★★★ 5/5

Google

ProBrook were great at sorting out any issues during our tenancy. A big thanks to Emma who went out of her way to help. Would definitely recommend for other tenants (and landlords)!

Cameron · 26 September 2024

★★★★★ 5/5

Google

My wife and young family rented a property from probrook for around 3 and a half years and the service provided was absolutely fantastic. Any issue or query was responded to very promptly and nothing ever seemed too much hassle for them. In particular Emma Park at probrook was outstanding and is an asset to the company. Thanks again for all your input.

Michael · 18 June 2022

★★★★★ 5/5

Google

Probrook currently manage all our portfolio and are exceptional. They have helped us get reliable tenants in quickly and they manage all communications with tenants so we don't need to worry about anything. They are there when we need them, but I'm impressed how little they need to contact us. No news is good news, more often than not. They're not afraid of pointing out changes, updates or required improvements. They're true partners in this process. They freely offer advice/guidance on prospective opportunities.

Callum · 26 July 2024

★★★★★ 5/5

Google

We are lucky enough to be in a position to let out the flat in which we lived for a long time … until ProBrook, however, we hadn't been so lucky with letting agents. ProBrook are, however, great. We try to be respectful and supportive to our tenants, and above everything we appreciate how swift ProBrook are to respond to contact and queries about maintenance, repairs and general property management. Their communications with us are clear and precise, and it's a pleasure to work with them.

Simon · 18 May 2024

★★★★★ 5/5

Google

I lived in my flat for 2 years, which I loved and anytime I needed something fixed or needed something to do with my flat, Probrook Properties where always there to help, very friendly staff and very professional. Big shout out to Emma, she's been great.

Maxine · 18 June 2023

★★★★★ 5/5

Google

I've worked with David and Emma for about 12 years now. I've used Probrook Properties for letting, property management and for sales. I've found them to be honest, transparent, generous with their time and advice and importantly great at what they do. I would highly recommend the team. They are a pleasure to work with.

Adele · 18 June 2022

★★★★★ 5/5

Google

Was a tenant in one of their rental properties for over 7 years and cannot fault ProBrook. Always quick to respond to emails, fast to fix any issues and very easy to deal with. Emma was always very helpful.

Jamie · 21 September 2023

★★★★★ 5/5

Google

I had such a great experience renting with ProBook Properties. Communication was always fast, clear and professional. Repairs were dealt with quickly and my interactions with people from the company were always very friendly. Highly recommend :)

Hannah · 21 October 2023

★★★★★ 5/5

Google

Probrook have been managing two properties for me over the last two years and the service has been excellent. It's reassuring for me to work with a team who genuinely care for the well-being of tenants. A special mention to Emma who has worked tirelessly to resolve issues with me quickly and effectively. I'm looking forward to many more years working with Probrook!

David · 19 June 2019

★★★★★ 5/5

Google

The office provided excellent service during my stay in the apartment I rented from them. All the staff members are professional, kind, and demonstrate great customer service skills.

Mohammed · 26 October 2025

★★★★★ 5/5

Google

I have been letting a flat which I lived for a long time with ProBrook over the past years. As a first-time landlord, ProBrook helped me to get the flat ready for the market and guided me through the whole process. Pleased with their …

Petros · 16 April 2025

★★★★★ 5/5

Google

Delighted with the service from David, Emma & the ProBrook team when selling my house. I found them to be honest & efficient in all aspects of their business. All staff were extremely helpful & guided me through the selling process with …

Lynne · 16 April 2025

★★★★★ 5/5

Google

I have used Dave and the team at ProBrook to let two of my properties, sell one of my flats and sell my dad's house; I can't rate them highly enough! They make being a Landlord very straight forward taking care of everything whilst keeping me informed every step of the way. My tenants have been excellent, well vetted by ProBrook and our house sales were straight forward whilst obtaining the best price. I would highly recommend ProBrook for letting or selling your property.PositiveResponsiveness, Quality, Professionalism, Value

Lisa · 18 June 2021

★★★★★ 5/5

Google

Probrook Properties did a great job managing the property where I was a tenant for 3 years, in Bishopbriggs. They were quick to respond to any problems that came up, immediately sending the relevant technician when the need arose. They were …

Dora · 16 April 2025

★★★★★ 5/5

Google

Excellent agency, helpful and professional for both letting and selling services.

Katie · 16 February 2026