Every review we hold for the Glasgow office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleIn response to your reply Mitchells:
You have failed to comment on the abusive (and completely inappropriate) email from David? Which was actually the whole point of my complaint - as you well know. The rest of this was simply for context! Playing the LIAR card on me is getting very boring now!
*****************
I recently leased a commercial property through this company. Just before moving in, I noticed some severe-looking cracks forming around a door that hadn't been there before, so I contacted them for advice and guidance, as I had been advised to get in touch if I had any issues. Unfortunately, I received no response.
I decided I wanted to surrender the lease and asked about my options (making it clear I was willing to pay any associated costs), I again received no response. In total, I sent five emails which were all ignored. At that stage I had no contact details for the landlord, so Mitchells was my only point of contact.
The first response I received was three weeks later, and it came directly from the landlord himself. We were able to come to an agreement that was actually very favourable to the landlord, and I paid to exit the contract - something I had been willing to do from the outset.
However, after informing Mitchells that the matter had been resolved, I was shocked to receive an extremely rude, abusive and condescending reply email from someone called DAVID in the Glasgow office. I have no idea who this person is. In the email, I was called a liar, unprofessional, disrespectful, told that his “kindness was wasted on me,” and he demanded I pay the landlord (which I had already done). He also stated that he would now “do everything he could to support the landlord,” - despite the issue already being resolved. It made no sense. I was genuinely shocked and distressed to read his message and also confused as to what his issue was with me. As like I said, the matter had been fully resolved and the landlord was satisfied.
David also stated that while it’s acceptable to simply change your mind about a property, it is apparently not acceptable to be dishonest about the reasons for doing so. So it would have been fine if I had simply handed the keys back and said I didn’t want it anymore, but providing a genuine reason for my decision was somehow considered unacceptable and dishonest?! Makes no sense.. the cracks do exist - and it is 100% the reason I no longer wanted to rent the property. I am not sure how stating that makes me a liar!
David's email was very badly written and badly worded, and I strongly suspect he didn't have all his facts before writing his vile response to me.
Important to note here: there was zero contact from this company for several weeks, then suddenly today the floodgates of abuse opened!!
I have never been spoken to like that in a professional context in my life. Regardless of the situation, it is completely unacceptable to address clients in such a disrespectful and bullying manner. Based on this experience, I will not be dealing with this company again.
Lynsey · 17 March 2026
Agent replied · 17 April 2026
Lynsey,
Thank you for your review.
However, we must state clearly that a number of the claims made are inaccurate and do not reflect the facts of this matter. - as you are very aware
Our role was strictly limited to advertising the commercial property. We were not instructed to manage the property, and this was made clear to you from the outset. Responsibility for the property, the lease, and any associated matters rests solely with the landlord.
Following your viewing of the commercial unit in December, we requested feedback but did not receive a response. After a period of negotiation, we eventually agreed on a move-in date at the start of February, approximately two months later. During this time, you also advised on several occasions that this would be your first commercial premises as a startup business.
On Friday 27th February, you emailed to report cracking in the plaster around the door frame. Then, on Monday 2nd March, prior to office hours, you sent a further email confirming that you had returned the keys to the office, stating that you no longer wished to proceed with the unit due to the plasterwork and that you had not fully moved in. In no emails did you state you would pay anything to exit any agreement.
This sequence of events did not allow a reasonable opportunity for us to respond or investigate the issue or for us to pass this on to the landlord as again we do not manage the property . A timeframe from Friday afternoon to early Monday morning, without any attempt to contact us by phone, was not sufficient, particularly given that you had previously contacted the office directly during the application process.
As you may be aware, in properties that have been vacant for several months, particularly during winter without heating, cracking in plasterwork is not uncommon and would typically be considered a routine maintenance matter rather than grounds to withdraw.
You are correct that the landlord contacted you directly, again this is between you and the landlord not ourselves and we understand that you have now agreed a payment of compensation and this was made to the landlord direct to avoid him taken you to a small claims court .
However, as you are aware it is our understanding that the landlord has incurred further loss as a result of the unit being vacated without sufficient notice or justification.
You are, of course, entitled to make your own business decisions; however, the reasoning provided does not reflect the typical condition of a vacant property of this nature. Greater transparency at the time would have allowed for a more constructive resolution.
It seems you had already made your mind up about terminating the lease and were looking for a reason and a poor one at that. In future BE HONEST.
I would also ask that any reviews accurately reflect the situation instead of showing your emotions for your poor actions in renting the unit.
I am grateful we have a log of everything on file that shows your review and the contents of the review are wholeheartedly a complete LIE.
Thank you
Mitchells Team
★★★★★ 1/5
GoogleI would strongly advise avoiding this letting agency. When I moved into the property they managed, it was not in a livable condition. The boiler wasn’t operational (and clearly hadn’t been for some time), meaning no hot water or heating. There were no fire alarms or carbon monoxide detectors in the flat, a serious safety risk. The fuse box was dangerously outdated and illegal, and in one bedroom, I even found a lightbulb filled with water.
Despite raising these issues urgently and politely, we were met with delays, excuses, and a general lack of concern. When the boiler was finally looked at, a gas leak was found and new pipes had to be installed, they were poorly fitted on the walls, causing visible damage. We were promised someone would come back to box them in and repair the decor. That never happened.
Eventually, we gave up chasing them because every attempt to follow up led nowhere, and we were made to feel like a nuisance for simply expecting a safe, habitable home.
The final insult came when I handed in my notice and asked for a reference. The agency told my prospective landlord they “wouldn’t rent to me again as I was a demanding tenant”, simply for wanting basic repairs and legal requirements to be met. Thankfully, my new landlord saw through that.
To top it off, the agency is not legally compliant: the deposit was not protected in any registered scheme, and they are not even properly registered as a letting agency.
Avoid at all costs.
Kerri · 26 August 2025
★★★★★ 5/5
GoogleFinding a property with this agency is the fastest thing that's happened to me in almost 10 years of living in Glasgow.
Thanks to Alberto, I have an apartment with all the features I was looking for, …
Sandra · 17 April 2025
Agent replied · 26 August 2024
Sandra thank you so much for your kind review as a family team we love to get 5 star reviews and to get yet another delights the whole team. we are all so glad that the service Alberto and Angelo offered you excelled your expectations Thank You from all the family team at Mitchells Sales and lettings
★★★★★ 1/5
GoogleSo disappointing that after an initially positive experience buying our first flat together as a newly wed couple, and after having our offer accepted at first, Mitchells allowed another buyer to make an offer much higher the next day. We were given the option of matching this offer or losing the flat, which we couldn't afford to do. We are absolutely heartbroken to have lost the flat we fell in love with and feel really disappointed that, while legal, Mitchells would allow their seller to engage in the highly unethical practice of gazumping, which many estate agents now have policies against. This is an especially bitter pill to swallow after we were encouraged by the agent to bump up our offer by £5000 in order to take the property off the market and cancel all future viewings, which we did. I understand this is a place of business and getting the best possible deal for the seller is a priority, but please in future consider the impact that gazumping has on young buyers in an extremely difficult financial landscape - just because something is technically legal, does not mean it is morally just. We are devastated to have had this happen and want to warn future buyers that this is a possible outcome.
EDIT following Mitchells' response:
We were indeed gazumped, and your assertion that gazumping didn't occur is incorrect. Gazumping is defined as "mak[ing] a higher offer for a house than (someone whose offer has already been accepted by the seller) and thus succeed in acquiring the property," which is exactly what occurred the day after our offer was accepted and the property taken off the market.
While not an illegal practice, the Law Society of Scotland guidelines state that:
"Where a solicitor for a seller has intimated verbally or in writing to the solicitors for a prospective purchaser that their client’s offer is acceptable, whether after a closing date or otherwise, the seller’s solicitor should not accept subsequent instructions from the seller to accept an offer from another party unless and until negotiations with the original offeror have fallen through for bona fide reasons unconnected with the possible offer from another party. The solicitor should advise the seller to instruct another solicitor if he wishes to accept the later offer." This guidance "applies equally to solicitors acting as estate agents as well as solicitors acting in the conveyancing."
You will note that the presence of a closing date is irrelevant ("whether after a closing date or otherwise"). You COULD claim that you accepted subsequent instructions from the seller due to our offer having "fallen through" i.e. we could not match the second offeror's higher offer, however as noted the reasons must be "unconnected with the possible offer from another party," which they were not.
Again, I stress that this is guidance, and that you are fully within your legal right to obtain the best price for your client, as I stated in my initial review. However estate agents such as Mov8, for example, have interpreted the guidance above to indicate that the facilitation of gazumping is bad practice and should not be encouraged - from their website: "A solicitor estate agent can take a second (presumably better) offer to their selling client, but they would then have to withdraw from acting for their client if that client wanted to enter into negotiations on, or to accept, that second offer." It is, as I said in my first review, commonly considered bad practice for estate agents to facilitate gazumping these days, and claiming that this is not what occurred simply because you asked us to increase our offer the day after you accepted it is erroneous.
My final comment would be that, as someone who is currently a seller, I do not "understand better" the motivations for accepting a higher offer the day after accepting a lower one, no matter how much higher that offer might be - perhaps it is flawed in this market to be driven by principle over greed, but this is something I simply would not do.
Caitlin · 27 August 2022
Agent replied · 26 August 2024
Caitlin - Thank you for your comments obviously it disappoints us that you feel this way - as a successful professional hard working estate agency with over 30 years industry knowledge - its my job as a negotiator to achieve the highest price possible for my client -obviously nothing I can say will change your mind but I do know my client was delighted with the final offer we achieved for them - so much so - they have furnished us with a 5 Star Review - What disappoints me is that we did reach out to you- its out with our control if a offer comes in to our office from another party at that time Caitlin the property was not SOLD and we would be doing wrong to our client not to tell them - I obviously understand your disappointment - What i would like to say is we as a firm would do nothing different as you were not gazumped as you say its just you did not want a closing date and you did not want to increase your offer- Anyhow we do wish you every success moving forward and you will maybe understand better when you are a buyer selling . Thank you Mitchells Sales and Lettings
★★★★★ 5/5
GoogleSelling with This company was the best thing I have ever done, the whole deal was hassle free. As a care manager I don’t always have the time to arrange or be present for viewing, these guys excelled.
I’ve bought and sold previously and the experience was very stressful.
I found the company extremely professional and they went above and beyond to assist me.
Corporate/ large scale estate agency don’t have the time to give you that experience these guys do.
Thank you all so much for making my experience stress free and special thanks to Angelo for his expertise!
Sandra · 27 August 2022
Agent replied · 26 August 2024
Sandra - Thank you we love selling property and achieving figures well above market valuation and clients expectations - Thank you Mitchells Sales and Lettings
★★★★★ 5/5
GoogleGreat firm, Shoutout to Alberto who is always on hand to answer any of my questions even when i pester him in the evenings.
Malcom · 17 March 2026
★★★★★ 1/5
FacebookVery bad communication, plus I was spoken to like crap today by someone called David - who apparently works in the Glasgow office!
David clearly hadn't done his homework or even bothered to read my email properly before verbally abusing me.
David spoke to me in a rude, abusive, bullying and condescending manner, but according to him - it's ME who is disrespectful!!
Keep up the great work... 👍
Lynsey · 16 March 2026
★★★★★ 5/5
GoogleAs a buyer navigating the market, working with Angelo at Mitchells Sales and Lettings was a good experience. I will use their services in future as I believe they worked with us as equally as they did with the seller to ensure the process was fair and we both did not lose out
H · 17 April 2023
Agent replied · 26 August 2024
Thank you so much - For your Kind words we are all delighted by review - Kind Regards
Mitchells Sales and Lettings Team
★★★★★ 5/5
GoogleOne of the best ketting agencies in Glasgow. They are truly invested in ensuring best outcomes for both tenants and landlords. Alberto was lovely when showing me around the flat. Would definitely recommend!
Eleni · 25 April 2024
Agent replied · 26 August 2024
Thank you so much for this excellent review - it means so much more to all at team Mitchells - knowing that you are as a prospective tenant thought our service was so good that we got another 5 star review - this is something we try so … More
★★★★★ 5/5
GoogleI cant thank and recommend Angelo, Alberto and all the team at Mitchells enough for everything they did for me when selling my flat. Incredible service and from the moment I met them I had 100% confidence they would get my flat sold for the best possible price... and they did. Thank you !!
Emma · 27 August 2022
Agent replied · 26 August 2024
Emma Thank you so much its great we we get positive reviews and we are delighted you were delighted with our service - property in Dennistoun sells well and we had no doubt we could work hard for you to get you the best price. best wishes to you and your family moving forward. Thank you again Mitchells Sales and Lettings
★★★★★ 5/5
GoogleSold my home in two weeks with Alberto and the family team at Mitchells sales and lettings achieved 20 percent over home report at closing date as a family we are delighted with the service and package offered thank you for all your help - I would strongly recommend Mitchells Sales and Lettings .
Frazer · 17 March 2026
★★★★★ 1/5
GoogleI was not supported at all in buying a property in East Kilbride. I was just expecting a discussion about the seller’s expectations and the clerk just dismissed me. Amateurish!
Stefan · 22 December 2025
Agent replied · 25 December 2025
Thank you for your review Stefan. It is clear that you are disappointed with the outcome; however, we do not believe this review has merit or any factual body.
Our role as estate agents is to act solely for our client, the seller. At the viewing, you submitted a verbal offer significantly below the Home Report value. Our clerk clearly advised that the offer was not competitive. You chose not to improve it.
The property went on to receive strong interest, and our client accepted one of three offers, all well above Home Report value. Our client is delighted with the result achieved.
While we understand that missing out on a property can be frustrating, this does not indicate poor service or a lack of professionalism. We are not instructed to support buyers in submitting offers that conflict with our client’s interests. Any purchaser seeking strategic advice should engage a solicitor or professional buying agent prior to making offers that are clearly outwith market expectations.
We would also note that our records show you later confirmed by email that you no longer wished to proceed, having secured another property elsewhere. This further calls into question the basis of the comments made here.
Finally, it is evident from your wider review history, Stefan, that you frequently leave one-star reviews when you feel let down, even where the facts do not support that position. While we welcome constructive, balanced feedback, this review does not accurately reflect the events of this transaction or the service provided.
We stand fully behind our team and their professionalism.
★★★★★ 5/5
GoogleMitchell’s were fantastic. They sold my flat so quickly and with ease. Angelo and Alberto were great and were always striving for the best for us. The whole process was so smooth and very professional and no question was ever a bother. Thanks guys!
Ryan · 26 April 2023
Agent replied · 26 August 2024
Good Morning Ryan - Firstly Thank you very mush for finding the time to write a review and also its great to get another 5 Stars - at Mitchells Sales and Lettings we sell so many houses on and of Market achieving our clients in most - … More
★★★★★ 5/5
GoogleHave used this agency a few times to find tenants for my property in Dennistoun as not many agencies are keen to assist in doing this. They are always on hand to answer any of my questions and give me assistance when needed. Alberto really put my mind at ease with Lettings after I had a bad experience and was on the verge of selling my flat. Thank you so much again
Rita · 2 September 2025
★★★★★ 5/5
GoogleFrom initial chat with Angelo to finalising the sale, the level of service from Angelo and Alberto was great value for money.
Very good communication throughout full process and would recommend Mitchells Sales & Lettings to anyone looking to sell their property.
Thank you Angelo.PositiveResponsiveness, Quality, Professionalism, Value
Calum · 27 August 2022
Agent replied · 26 August 2024
Thank you Calum for finding the time in giving us at Mitchells yet another 5 star review we are a very happy team at Mitchells Sales and Lettings - We were also delighted in achieving to date another great offer for two really nice clients - we which both yourself and Hannah every success moving forward - Thank you again from all the Mitchells Sales and Lettings family
★★★★★ 5/5
GoogleThe best estate agents I have ever dealt with. Very professional and extremely helpful. I highly recommend using their services. Angelo and the team absolutely exceeded my expectations of what the standard of service for estate agents should be.
Andre · 26 April 2023
Agent replied · 26 August 2024
Thank you so much Andre - to be totally honest - good and fair tenants make our jobs in estate agency so much easier - we honestly try hard to look after our tenants and landlords we believe that our honest transparency is down to our … More
★★★★★ 5/5
GoogleProfessional, efficient and friendly! Alberto went out of his way to get everything sorted so we could move over the weekend.
Teresa · 20 July 2025
★★★★★ 5/5
GoogleDiscovered this Company online recently. Would highly recommend. Professional and efficient service which has made this a stress free transition to renting. Thank you to Stephen for the invaluable advice and friendly communication throughout. 5* are thoroughly deserved.
Zoe · 27 August 2022
Agent replied · 26 August 2024
Thank you so much for your kind words at Mitchells Sales and Lettings we love getting positive reviews from tenants thank you again Mitchells Sales and Lettings
★★★★★ 5/5
GoogleI used Mitchells when selling our flat in Glasgow. I opted for Mitchells as they appeared better informed about the local property market than the other agents I spoke to.
I had an overwhelmingly positive experience with them. I liked the way the property was marketed and it sold quickly. Their communication was consistently good and after an offer had been accepted they helped again by supplying information that assisted in getting the sale over the line within the very tight timeframe we had set ourselves.PositiveResponsiveness, Quality, Professionalism, Value
Ronnie · 27 August 2022
Agent replied · 26 August 2024
Ronnie - All the team at Mitchells Sales and Lettings are delighted we achieved a very successful sale for you and your family- thank you for your kind words and 5 star review - thank you again from Mitchells Sales and Lettings
★★★★★ 5/5
GoogleI had rented from this company for around 3 years and couldn’t speak higher of them with all repairs being carried out in a timely manner. They also reached out on numerous occasions to make sure I was a happy tenant, Angelo, Alberto and Samantha also made the process of exiting the property very simple and then proceeded to help me with buying my first property for me and my girlfriend. Mitchell’s you deserve 5* and more. Thank you again and I will be sure to recommend this agency to family and friends.
Oskar · 27 August 2022
Agent replied · 26 August 2024
Oscar - thank you for your kind words, all the family team at Mitchells Sales and Lettings try so hard to offer both tenants and landlords our 5 star service - for you to find the time to write such a great review makes our job so rewarding - thank you from all the Mitchells Sales and Lettings team .
★★★★★ 5/5
YellIN MY OPINION IF YOU WANT A AGENT THAT GOES THE EXTRA MILE THEN GO TO MITCHELLS SALES AND LETTING
IN MY OPINION IF YOU WANT A AGENT THAT GOES THE EXTRA MILE THEN GO TO MITCHELLS SALES AND LETTING I can't express how impressed I have been with this new estate agent - I gave them my property to rent and from start to finish they have been fantastic thank you, Angelo and team- for all your hard work it made the whole process great. - I would strongly recommend this business to all.
SteveH-993 · 16 August 2020
★★★★★ 5/5
GoogleVery friendly staff who fitted me into viewings with no hassle. Very professional. Able to answer any queries and made me a priority. Thanks Mitchell’s team!
Eve · 27 August 2022
Agent replied · 26 August 2024
Eve- thank you for your kind review we love getting 5 star reviews thank you - Mitchells Sales and Lettings Team
★★★★★ 1/5
FacebookUnprofessional and legally non-compliant. We were never given the legally required tenancy documents upon signing, which is a basic obligation under Scottish law. Communication was poor and inconsistent, and accountability was avoided at every turn. I strongly advise others to be cautious when dealing with this agency, our experience was deeply disappointing.
Micha · 2 June 2025
★★★★★ 5/5
GoogleAngelo and his team provide exceptional service. Best letting agency in Glasgow and probably Scotland. Keep up the good work guys
Ranj · 27 August 2022
Agent replied · 26 August 2024
Ranj - Excellent kind words we are all touched Thank you Mitchells Sales and Lettings Team
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