Every review we hold for the Glasgow office, from every platform, shown as written. First names only.
★★★★★ 5/5
FacebookEvery good person has to be praised. I made a promise to myself I was going to testify when I make profit from Crypto trading and I'm here to testify to the brilliant work of Mrs SHEILA BRATTON my account manager who has been doing her best for me. Amazing signals and I have been having a wonderful trade experience without any extra fee/charges within a week of trade, I really appreciate the efforts of Mrs SHEILA BRATTON. I can't keep this to myself, reach her now onWhat'sapp: +1(510)224-4372Email: sheilabratton354@gmail.com
Karen · 2 August 2022
★★★★★ 5/5
GoogleI’d been searching for a new house for a while and had dealt with a lot of estate agents along the way. I found the staff at Keys Estate Agents were by far and away the easiest, most professional and most pleasant to deal with. No matter who I spoke to on the team, I was met with the same excellent customer service. I ended up buying my new home through Keys and everything ran smoothly. I’d definitely recommend Keys Estate Agents for top class service and for a team that are a pleasure to deal with! Thank you!PositiveProfessionalism
Miss · 25 August 2021
★★★★★ 5/5
GoogleWould highly recommend Keys. Michelle and the team worked so hard behind the scenes to get a great result. Glasgow’s leading estate agents for a reason!
Greg · 6 July 2022
★★★★★ 5/5
GoogleI would definitely recommend Keys Estate agents. They really know the Dennistoun area in particular, what’s popular, what the market is doing. Pamela and Michelle run a tight ship and keep clients up to date with developments. Very reasonably priced for a professional and friendly all round service.
Ann · 6 July 2021
Agent replied · 6 July 2023
Thank you so much for your review, glad our team could help you with your move!
★★★★★ 5/5
GoogleWe bought our first flat in Glasgow through Keys Estate Agents. Michelle and the group were very good at handling a very challenging transaction in very challenging times. They kept us up to date throughout the process and we can't speak highly enough of the service we received.
Andrew · 6 July 2021
Agent replied · 6 July 2023
Thank you for taking the time to leave a review! We really appreciate it! Hope you are enjoying your new flat!
★★★★★ 5/5
GoogleExcellent service helped me through the process from start to finish without any hiccups. Would highly recommend to anyone looking for a hassle free sale
William · 14 April 2025
★★★★★ 1/5
GoogleThe manager Michelle MacDonald at this company is totally inept and incompetent. I emailed her on 22nd June and asked her a simple question pertaining to a property I was interested in, and also about when I could view the property, but she failed to get back to me.
I emailed Michelle again 3 weeks later, and despite informing her I would write an honest negative review on google if she still failed to respond, nearly a week later she has never bothered to get back to me!
I would advise people to go elsewhere if they wish to sell or buy a property, since the manager Michelle MacDonald at Keys Estate Agents is obviously quite happy to sit back and take money from clients without doing any work!
What a way to "mis" manage a company!!NegativeResponsiveness
Dot · 25 August 2020
★★★★★ 5/5
GoogleOutstanding staff, highly professional and give great advice. Handle the whole process smoothly. Would highly recommend. Thank you Michelle and David plus all the other amazing staff.
Ewan · 6 July 2021
★★★★★ 1/5
GoogleWent to a viewing, nobody turned up and no prior warning. Phoned the office and the person on the phone told me it was under offer and was disinterested in the inconvenience caused.
Advised me they had left a message that the viewing was cancelled (they had not). Highly doubt I would view, buy or sell with this agent in future as a result.
Matthew · 10 December 2022
★★★★★ 1/5
GoogleI spoke with them twice asked to organise viewing and twice they booked me in on wrong property and sent me wrong home report. When I called them I was transfered between 3 different person . Finally I had a viewing for right property . Agent that came to show it dosn`t have idea about the property. At the end I asked agent to check with owner informatioan about issue that I found in the property and he told me that will check it and will get back to me next day but...never called me back. Also I had a call from some one else from the agency asked just for feedback...not interested in selling at all.
In general.... they are not interested in selling and absolutely lack of communications and professional approach to customer
Ka · 7 July 2019
★★★★★ 5/5
GoogleHad to sell my house while living abroad. It was smooth and home report was really good too
Lukasz · 14 April 2025
★★★★★ 5/5
GoogleWe have used Keys twice over the last 2 years to sell property and both times they have given awesome customer service, shown great professionalism, communicate superbly and to top it all off achieved great prices for us both times.
Kenneth · 14 April 2024
★★★★★ 5/5
GooglePamela and Michelle handled both my sale and purchase. Both transactions went smoothly, with professionalism and friendliness. Nothing was too much trouble and they were always at the end of phone to assist. Highly recommend this agency.
Irene · 6 July 2021
Agent replied · 6 July 2023
Thank you very much for taking the time to post a review! We are so pleased that you had such a great experience at Keys!
★★★★★ 1/5
FacebookWent to a viewing, nobody turned up and no prior warning. Phoned the office and the person on the phone told me it was under offer and was disinterested in the inconvenience caused.
Advised me they had left a message that the viewing was cancelled (they had not). Highly doubt I would view, buy or sell with this agent in future as a result.
Matt · 9 March 2022
★★★★★ 5/5
GoogleI have used Keys twice in the past 18 months, once as a buyer and once as a seller. On both occasions, the staff were helpful, responsive made sure that the overall process went as smoothly as possible. I have no hesitation in recommending Keys to you, regardless of whether you are buying or selling.
Billy · 7 January 2023
★★★★★ 5/5
GoogleHighly recommend the team at KEYS if you want a professional, friendly and hassle free experience! No stress!
From David visiting our home & valuing to Michele arranging and keeping in touch with viewings, all the team helpt us sell our property within a week.
Thanks again to you all for the support through selling our homePositiveQuality, Professionalism
Kellie · 25 August 2022
★★★★★ 5/5
GoogleFrom the first contact with Pamela to the selling of our house, the service we received from Keys was excellent. The information they provided was clear and helpful. They didn't take any money until we received the payment for our house. I would highly recommend them. It made selling my fathers home easy and straightforward.PositiveResponsiveness, Quality, Professionalism, Value
Jacquie · 25 August 2022
★★★★★ 2/5
GoogleExcellent staff and wonderful in_house
service. Sadly the website needs a good overhauling. The time wasted on seeing properties that are sold or STC is woeful. Surely someone is responsible for this sorry state of affairs! Page after page of properties that are sold or under STC is frustrating to say the least. It got so bad I decided to use countrywide website as they have the facility to filter out such nonsense .
Raymona1d · 7 July 2018
★★★★★ 5/5
GoogleCan’t recommend Keys Estate Agents enough. All the staff have went above and beyond to sell our home and help us purchase another home. Michelle in particular had a real genuine care in helping us solve many issues along the way. Thanks to this great team for all the support. Lynn & Colin
Lynn · 8 November 2022
★★★★★ 5/5
GoogleAbsolutely fantastic service from initial telephone contact to completion of the sale. Professional staff and excellent customer care. Having sold numerous properties over the years I could not have chosen a better estate agency to handle my property sale. You will not be disappointed if you choose this company. Best wishes for their continued success.
Phyllis · 6 July 2022
★★★★★ 5/5
GoogleFantastic team, cheerful, efficient, and professional. We contacted Keys Estate Agents on Monday, David valued our property on Tuesday, it was on the market on Friday and sold a week later. Brilliant.
Morag · 14 April 2024
★★★★★ 5/5
GoogleAbsolutely outstanding service. The whole team are always ready to help and genuinely have your best interests at heart. I sold my house with Keys and would 100% recommend them!
Jenna · 14 April 2024
★★★★★ 5/5
GoogleMichelle, Huge thanks for all your support in selling our flat! It wasn’t without its hitches, but we got there in the end
Michee · 1 October 2021
Agent replied · 1 October 2023
Thank you so much for your review! Yes nothing is ever straightforward at the moment but glad that you got there in the end!
★★★★★ 5/5
GoogleDelighted with the service we received from Michelle and Pam at Keys. Also used their Staging610 service which was excellent, very competent and professional team, highly recommended.
Gianpiero · 14 April 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
