Every review we hold for the Glasgow office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleVery poor customer service! Tried to see an apartment in Bothwell. Refused viewings initially as we were looking to rent later than they wanted. Property was still available and finally got a viewing arranged at a time that suited the estate agent and not us. We were coming down from Aberdeen. We showed up early and phoned to find out where they were to be told it was cancelled. No email ot phonecall received. Stated they had sent an email but unable to forward the original one on!
Total waste of time and no wonder the property is still on the market!
Follow up to the reply below: With regards to the reply below from Chalmers Properties we had asked for the cancellation email to be forwarded to us. What was forwarded did not include a to: email address which should have been our email. We would still like to see evidence of this email actually being sent. We have checked spam folders and no email was sent from what we can see.
Secondly, we were not accommodated to view it. I had asked on the 13th Oct to view it but was told my entry date was going to be too late. We then asked on the 21st Oct to view on Saturday the 1st Nov for which we received no reply. On the 27th Oct we asked again to view it around lunchtime on the Monday 3rd Nov and again told no and that the only time they could accommodate was 4.45pm due to the distance from the office. I did not feel that any effort was made to accommodate us especially with us coming from Aberdeen.
Helen · 15 November 2025
Agent replied · 16 April 2026
Helen,
Thank you for taking the time to share your feedback.
We are sorry your experience did not meet expectations on this occasion. The viewing was canceled by email several hours in advance but we fully accept, it would have been advantageous to also have followed up with a call, as you were travelling from a distance. We take full responsibility for that oversight and have refined our communication procedures as a result. We have to take this opportunity to apologise for the inconveniences that you have been dealt due to our oversight.
Prior to the event, our team had remained in contact throughout via email, answering your questions and arranging times that worked within viewing schedules. We always aim to be flexible and fair, though viewings must align with property access and operational constraints.
We appreciate your comments and the opportunity to learn from this oversight as we continue improving our service.
★★★★★ 5/5
GoogleThe rental market in Glasgow can be very stressful for tenants at the moment, but CP made the entire process an absolute breeze for us. Right from the first viewing they’ve been amazing, and we couldn’t have asked for a better experience. In a climate where many letting agencies, unfortunately, seem to lack care and rely on impersonal communication/relationships with tenants, Chalmers is such a gem.
Aimee deserves a special mention, she has been incredibly kind, caring, and professional throughout. No matter the issue or question, Aimee and the team addressed it super quickly and with genuine care. Their efficiency and attention to detail made all the difference in what could have been a stressful situation.
If you're navigating the Glasgow rental market, this is the team you want on your side. Aimee and the entire team go above and beyond to make sure you feel supported every step of the way. Couldn't recommend them highly enough!
Erdem · 7 December 2024
Agent replied · 25 December 2024
Erdem,
Thank you so much for taking the time to provide your review of CP.
We’re thrilled to hear that your experience with Chalmers Properties exceeded expectations and that we were able to make your rental process stress-free. It’s especially rewarding to hear that Aimee’s professionalism, kindness and dedication left such a positive impression. We’re incredibly proud of our team and their commitment to providing a personal service.
Navigating the Glasgow rental market can indeed be challenging and we try to make the process as smooth and supportive as possible for every tenant. Your kind words mean a great deal to us, and we’re delighted that you felt cared for and valued throughout.
Thank you for recommending us so highly!
Kind regards
Chris
★★★★★ 5/5
GoogleThey are so good and trustworthy!
(So good that when I think of finding a job, I think they’ll be a good team to join. I would have handed in my resume if what I’m doing matches their professional. )
They’ve been very reasonable and helpful so far, especially Christopher who’s been in person to help for the most of times.
Went to the office, met the team, felt comfortable and respected.
Had some issues about the house and they proceeded process in very reasonable time. Now I’m staying very comfortably in my newly rented flat.
Believe me they mean to be helpful, if sometimes the reply is little late that’s because there’re too many things to deal for them! And I believe as long as both sides give enough understanding, patience, and have enough communication, you will have a satisfied reply!
Binhong · 4 December 2024
Agent replied · 25 December 2024
Binhong,
Thank you for this fantastic and heartfelt review.
We’re absolutely delighted to hear about your positive experience with Chalmers Properties and our team. It’s incredibly rewarding to know that our efforts to provide a helpful, respectful and trustworthy service have made a difference for you.
A special thank you for mentioning Christopher, he’s a valued member of our team and it’s wonderful to hear that his support stood out. We’re also so pleased to know that you’re now settled comfortably in your new home.
Your kind words about considering us as a team you’d love to join truly touched us, what an incredible compliment!
Thank you for your understanding and thoughtful perspective on communication. We always aim to resolve any issues as quickly as possible and truly appreciate the patience and collaboration from our tenants and clients.
Kind regards
Chris
★★★★★ 3/5
GoogleThis is a review I waited until the end of my tenancy to make .
Me ,my husband and my wee ones rented a good property in a poshy area in Glasgow through Chalmers , I would say the only disadvantage of the property is the lack of storage areas as the landlord didn't allow using the attic, the agency members were very cooperative with us until we had the property.
Then we suffered from lack of communication through 3 months , that was really the cause of leaving the house after a few months .
Examples:
We complained about a broken garden fence ,roof moss and a locker with only one door since we moved .
They answer emails a week or 2 late . Even when the wind broke the TV antenna on the roof , which could fall and cause serious harm they offered the maintenance after weeks . When we called the agency they would say we can't answer the phone we will answer the late emails now !
So it really drove us to leave the house after just 3 and a half months !
It was a good house with a poor agency.
Even the notice period, they promised to offer a better experience for us through it but instead they brought 15 ppl to view the house at once just for the landlord favour of minimizing the time without the monthly rent . They even asked for another viewing just one day before we leave the house !
I would say as an agency they were not keen at all to provide a good experience for us as tenants as soon as we lived in the property.
Sarah · 14 April 2026
Agent replied · 16 April 2026
Thank you for taking the time to share your feedback. We are sorry your experience did not meet the standard we aim to deliver, particularly after a positive start.
We expect clear and consistent communication throughout every tenancy. On this occasion, we fell short and we have addressed this internally to ensure greater consistency moving forward.For clarity, a few of the points raised sit outside of our direct responsibility. The garden fence referenced is not part of the property and falls under neighbouring ownership, as outlined during the tenancy. With the TV aerial, once reported as storm damage, a contractor was instructed and access details were provided as soon as available.
In relation to maintenance and communication, we operate a structured reporting system to ensure all issues are logged, tracked and resolved efficiently. This process is clearly set out at the start of each tenancy, as it enables us to respond in a timely and organised manner.
Regarding viewings, we operate within tenancy agreements and current legislation. The property attracted strong demand and while access was coordinated accordingly, arranging suitable times proved more complex than anticipated.
This experience is not representative of our wider service. As a highly rated agent, we have built our reputation on consistency, professionalism and trust. Feedback like this is important and we use it to continually refine our processes and maintain the standards our clients expect.
We appreciate your feedback and wish you and your family all the best in your next home.
★★★★★ 2/5
GoogleChanging it from 5 to 2, because none of the previous review applies anymore.
As one might expect, the initial enthusiasm sadly wears off and now I'm left with an agency that constantly schedule flat inspections, yet fails to help timely whenever a problem occurs.
I have have been chasing them about the same issues for months and now they won't even reply to email or phone calls.
*****************
To put it simply: finally someone who cares!
Most letting agents acts like soulless machines, these days, but not them.
Laura was very friendly and available and helped me through the whole process.
Glad I found them!
Yuri · 16 August 2025
★★★★★ 5/5
GoogleWe recently went overseas for 6 months and Chalmers Properties rented our property while we were away. From start to finish they were excellent and Chris was always available when I called from overseas to ask any questions.
I Would have no hesitation in recommending their services
Mr · 16 August 2025
Agent replied · 11 June 2024
Thank you for your review of Chalmers Properties.
We appreciate the kind feedback and thank you for taking the time to provide review of your experience.
Kind regards
Chris (Chalmers Properties)
★★★★★ 5/5
GoogleAwesome rental agency! My friend and I were struggling to find a flat at the start of the semester, commuting from as far as Ayr, and overwhelmed by the entire process as first-time renters. Chris and Laura made the whole process so easy! We’ve been in our new flat for 5 months now and the whole team has been nothing but kind: they deal with maintenance issues swiftly, put up with my silly questions, and have impeccable communication. Thank you to Chalmers for helping us make Glasgow a real home <3
Rae · 10 April 2024
Agent replied · 9 June 2024
Rae,
Thank you for your review of Chalmers Properties.
We appreciate the kind feedback and thank you for taking the time to provide review of your experience-glad we could help!
Kind regards
Chris (Chalmers Properties)
★★★★★ 5/5
GoogleSwift, knowledgeable, friendly service from the team. Special thanks to Christopher McKeown for exceptional customer service, easy communication and attention to detail.
When the previous tenants said that they were moving out, our property was quickly marketed and highly detailed check-out reports were completed on the final day. The viewings were well organised and conducted, the need for redecoration and minor repairs communicated then organised and the new tenant has just moved in. The house was only empty for a fortnight during which time checks were completed on the prospective tenant, the house was redecorated and attention was given to other finishing touches.
I feel that the house is in safe hands with Chalmers Properties and I will recommend them to others looking for a proactive, friendly, experienced letting agent that they can trust.
Isabella · 12 December 2023
Agent replied · 11 June 2024
Isabella,
Thank you for your review of Chalmers Properties.
We appreciate the kind feedback and thank you for taking the time to provide review of your experience. Delighted to have been given the opportunity to manage your property and appreciative of Christopher's mention as I am aware that he worked hard in coordination with yourself at the time.
Kind regards
Chris (Chalmers Properties)
★★★★★ 5/5
GoogleWe had a wonderful experience with Chalmers Properties in Glasgow! The staff were attentive, helpful, and had very quick response times for any questions/concerns. Special thanks to Christopher for being our main contact throughout our renting experience! We rented with Chalmers for about a year and a half and could not recommend it more!
Megan · 15 December 2025
★★★★★ 5/5
GoogleI can highly recommend Chalmers Property Management, I have dealt with various letting agents over the years, and the whole team are excellent,finding tenants quickly and handling any problems efficiently,the best letting agent around believe you me ,they shine and Aimee is yet another star, perfectly charming and like the rest of the team EXCELLENT
Thank you Chalmers Properties
D · 21 August 2024
Agent replied · 8 December 2024
Thank you so much for your wonderful review!
We are delighted to hear that you’ve had such a positive experience with Chalmers Properties. Our team is dedicated to providing reliable and positive service and it means a lot to us to know that our efforts have made a difference for you.
Aimee and the rest of the team strive to ensure that every part of the letting process is handled seamlessly, from quickly finding the right tenants to resolving any issues that come up along the way. We’re thrilled to know you see us as the best in the business and we’ll continue to work hard to exceed your expectations.
Thank you again for your kind words and for choosing Chalmers Properties!
Warm regards
The Chalmers Properties Team
★★★★★ 5/5
GoogleChalmers Property arranged for me to view a flat . Their communication was excellent and Christopher was extremely helpful.
I would recommend them
Elaine · 16 July 2025
Agent replied · 16 April 2026
Elaine,
Thank you for your review and positive feedback regarding our team member Christopher.
Kind regards
Chalmers Properties
★★★★★ 5/5
GoogleExcellent service from Chris and the team. Thoroughly recommended.
Ken · 15 November 2025
Agent replied · 16 April 2026
Thank you for the brilliant review. Chris and the team value your feedback and your recommendation.
★★★★★ 5/5
GoogleI may be speaking too soon (I really hope I’m not!) but I really think favour was on my side when I stumbled upon Chalmers Properties on Rightmove. Ever since I began the process of renting through them, I have not had a single poor or distasteful experience. I’ve interacted with Aimee & Christopher, and I’m so impressed by their level of professionalism, compassion, kindness and understanding. They have done everything in their sphere of influence to accommodate my needs - even going above and beyond to support me in my transition to Glasgow. When, due to some vendor issues, I could not move into the apartment on the agreed date, they were efficient in communicating it to me and fair in their dealings with me. When I could not complete my side of the inventory on time because I’d just moved to the city and was trying to balance the demands of schoolwork alongside settling down, they made room for me and found alternative means by which I could complete the inventory. When I had some additional requests for the landlord, they went the extra step to liaise with him so that I got the things for which I requested. Every time I message them about an issue, they are quick to respond and fix it. These guys are the bee's wax.
During some intense weeks of househunting, I interacted with a lot of letting agencies and I have to say that they are my favourite ones yet. Even the landlord has been grand - like I said, favoured. I really hope that my experience with them gets even better during my tenancy. If you are looking to rent a property, these are your guys. If you are looking to rent your property, these are your guys. Thank you so much, Aimee & Christopher - you get five stars but you guys are the actual stars!
Ada · 1 November 2024
Agent replied · 8 December 2024
Thank you so much for this glowing review!
It genuinely brightened our day to read your kind words. We’re thrilled to hear that your experience with Chalmers Properties has been so positive thus far and it’s wonderful to know that Aimee and Christopher have been able to make your move to Glasgow a smooth one. They truly embody the values we stand for, professionalism, compassion and a commitment to going above and beyond for our clients.
We're so pleased that you’ve found our communication and responsiveness helpful, especially during those initial, often hectic, weeks of moving and settling in. It’s great to hear that even in challenging moments, we were able to support you effectively and accommodate your needs.
Your feedback is incredibly encouraging for our team, as it reflects the level of service we strive to deliver every day.
Thank you again, Ada, for choosing Chalmers Properties and for taking the time to share such a heartfelt review. We look forward to continuing to make your tenancy a positive experience and are always here to help whenever you need.
Warmest regards,
The Chalmers Properties Team
★★★★★ 5/5
GoogleI recently had the pleasure of working with Chalmers Properties, and I can confidently say they are one of the best letting agents I've encountered! From start to finish, their team was incredibly helpful, friendly, and professional.
They made the entire process smooth and efficient, always ready to answer my questions and provide support whenever needed. Their quick responses and attention to detail truly set them apart.
If you're in the market for a professional letting agent, look no further than Chalmers Properties. Highly recommended!
Mr · 26 October 2024
Agent replied · 8 November 2024
Faris,
Thank you for taking the time to review Chalmers Properties, this is greatly appreciated.
We are delighted that you were part of our CP family as a tenant and wish you best wishes in the future.
Kind regards
Chalmers Properties
★★★★★ 5/5
GoogleExcellent service from Chris and his team. Being new to the whole landlord game Chris made the whole process seamless from start to finish. Arranging all the necessary checks etc to securing a quality tenant in a rapid space of time I could not be happier and will certainly be recommending to others. Having met with a number of agents, I am glad I chose Chalmers Properties. 10/10.PositiveResponsiveness, Quality, Professionalism
David · 27 August 2021
Agent replied · 11 June 2024
David,
Thank you for your kind words and pleasure to help and manage your property with Chalmers Properties.
Kind regards
Chris
★★★★★ 5/5
GoogleChristopher was fantastic at assisting my move, there was fast replies at all times.
Sarah · 16 May 2025
Agent replied · 16 April 2026
Sarah,
We are delighted that Christopher has been able to help with your new home and … More
★★★★★ 1/5
GoogleAn utterly appalling experience. Chalmers Properties treats their tenants with blatant disregard. During our time living in a flat in the West End while attending university, they frequently ignored our emails and falsely accused us of not paying rent on time. When we provided proof of payment, they simply ignored our response and never addressed the issue again. Their communication was consistently passive-aggressive without cause.
They arranged viewings of our flat without consulting us, and when we informed them we were unavailable, they stated they would enter the flat regardless. They treated my flatmate with hostility when his room was understandably untidy at the unagreed time they decided to show the property.
To top it all off, after we spent two days deep-cleaning the flat to ensure everything was spotless before our move-out date, they charged us a £75 cleaning fee with no explanation. They even claimed we had left belongings behind, but the photos they provided were of items that belonged to the flat and were listed in the inventory.
Overall, this company is a pathetic excuse for a business, staffed by incompetent individuals who seem to enjoy mistreating students and exploiting our busy schedules during exam periods. You should all be ashamed of yourselves.
See below photos of the manner in which I left the property:
Molly · 5 August 2024
Agent replied · 26 August 2024
Dear Molly,
Thank you for taking the time to share your concerns with us. We genuinely appreciate all feedback as it helps us improve our service levels and business practices. We regret to hear that your experience with Chalmers Properties did not meet your expectations and we apologise for any dissatisfaction caused.
Upon reviewing your complaint, we acknowledge as a team, that there were delays in our correspondence and for that, we sincerely apologise. We understand the frustration that delayed responses can cause and we are committed to addressing this issue to ensure more timely communication in the future.
However, we must address several points you raised in your complaint:
1.Rental Payments: We are disappointed to hear about the accusation of false claims regarding rent payments. Our records indicate that rental payments were indeed received late, which is why we contacted you to discuss any potential issues and seek updates.
2.Property Viewings: As per the tenancy agreement, we are obligated to arrange viewings following a notice to vacate. We always seek permission for access, either with the tenant present or by using a master key if granted permission. In your case, permission was sought on June 4th by email and confirmed by yourself on 5th June and access was arranged for June 7th, 11th, and 13th, with your indication that one of the tenants would be present. Correspondence confirming these arrangements was sent via email. The viewing on June 7th proceeded without issues and the subsequent viewings on June 11th and 13th were canceled due to a successful application. Notification of cancellations was sent via SMS out of courtesy and to provide a channel of communication.
3.Move-Out Cleaning: Upon your departure, it was noted that while there was an attempt to clean the property, it did not meet the satisfactory standard required. Photographic evidence (5th July) of the discrepancies and left items was sent to both tenants. We have a record of your telephone call to our office and further discussions regarding soft toys left in the property, which was assumed would not be an issue. However, per the lease agreement, all items must be removed. A minimal cleaning charge was applied to your deposit, which was processed through Safe Deposit Scotland and this was accepted by you without further correspondence or dispute of which you have an opportunity to do so via the deposit scheme.
4.General Service and Repairs: We strive to provide a good level of service and addressed an intensive repair in your property following malicious damage by a previous flatmate. It is disappointing to learn that our efforts were not recognised in your feedback.
We are particularly disheartened by the allegations of hostility and incompetence. At no point were these issues brought to our attention during your tenancy and we were not given the opportunity to rectify them.
In closing, we apologise for any inconvenience caused by delayed correspondence. Your feedback has highlighted areas for improvement and we are taking steps to enhance & are committed to using it to improve our service levels.
Thank you for your understanding and we wish you all the best in your future endeavours.
Kind regards
Chris Chalmers
★★★★★ 5/5
GoogleChris is very professional, friendly and knowledgeable, he understands the importantance of finding a property agent who you can rely on to look after and manage your property when moving overseas.
He explained the importance of finding the right tenant, and the strict vetting policy he has. He was also able to provide us with an achievable rental value and his fees are very reasonable.
Barry · 11 June 2019
Agent replied · 11 June 2024
Thank you for your review of Chalmers Properties. Delighted to be able to assist. and manage your property. Hope you're enjoying the sunshine over there.
★★★★★ 1/5
GoogleMy friend and I had arranged a viewing with Chalmers to see a property we were interested in, however this was cancelled and rescheduled. I understand these things can happen. What I found unprofessional however was the new appointment also being cancelled! Absolutely no respect for people's time or the fact I had to take a day off on both occasions to make sure I could attend!
Vivianne · 27 June 2024
Agent replied · 26 August 2024
Thank you for taking the time to share your recent experience with us. We apologise for the inconvenience you and your friend faced due to the cancellations of your property viewings. We deeply regret that this situation has left you feeling that we did not respect your time, especially given the effort you made by taking days off work to attend the appointments.
At Chalmers Properties, we strive to provide the best possible service to all our clients. We understand how frustrating it can be when plans change unexpectedly and we assure you that we do not take such changes lightly. We always aim to give ample notice for any cancellations or rescheduling of viewings, as we are acutely aware of the importance of your time. However as you are aware, the current marketplace is highly fluid and unforeseen circumstances can sometimes lead to changes that are beyond our control.
Additionally, we recognise that your time is invaluable and we sincerely apologise for the disruptions you experienced. We also face similar challenges when viewers cancel appointments at the last minute or fail to inform us of their inability to attend, which can result in lost opportunities for other clients and impact our operations.
We genuinely regret that we have let you down on this occasion and hope that you will give us another opportunity to serve you in the future and demonstrate the high standards of service that we are committed to providing.
Kind regards
Chris
★★★★★ 5/5
GoogleVery good experience throughout the process
Jacqueline · 9 April 2026
Agent replied · 16 April 2026
Thank you for your review and experience.
★★★★★ 5/5
GoogleHaving heard about the wonderful work the company is doing in sourcing homes for people of any background and culture.
Personally I spoke in great length with one of the realtors about letting one of their many and affordable properties and had it not been for a change in personal circumstances, I would almost certainly have chosen to go with them.
I cannot speak highly enough about how understanding and genuinely interested they were in finding out my circumstances after informing them I would be moving abroad for a semester. They were friendly, professional and spoke as a true human rather than the robotic salesperson you often get within society these days.
I will definitely be in contact again with them after I return and look forward to speaking with them again.
Dominic · 10 June 2023
Agent replied · 11 June 2024
Thank you for your review of Chalmers Properties.
We appreciate the kind feedback and thank you for taking the time to provide review of your experience.
Kind regards
Chris (Chalmers Properties)
★★★★★ 5/5
GoogleNo personal experience as of yet but only recently became aware of Chalmers Properties through my friend who has started with the company.
From this I started following Chalmers Properties on social media and I am very impressed with their professionalism and quality of service. It is clear that Chalmers Properties are experts in their field.
If I were a potential tenant, I would look no further than Chalmers Properties as I have no doubt that your money would be in safe hands.
Samuel · 10 June 2023
Agent replied · 11 June 2024
Thank you for your review of Chalmers Properties.
We appreciate the kind feedback and thank you for taking the time to provide review of your experience.
Kind regards
Chris (Chalmers Properties)
★★★★★ 5/5
GoogleChalmers Properties were a great help during the whole move in, and when we started having problems with the flat Laura from the team dealt with it ASAP.
Jamie · 14 August 2023
Agent replied · 11 June 2024
Thank you for your review of Chalmers Properties.
We appreciate the kind feedback and thank you for taking the time to provide review of your experience.
Kind regards
Chris (Chalmers Properties)
★★★★★ 5/5
FacebookChris was very professional and proactive from the outset. Arranged a viewing and tenant within the first week and has been great ever since. I recommended him to a friend who has had the exact same experience. Cannot recommend him highly enough. Any future properties will be managed by Chalmers Properties
Mark · 29 January 2019
Agent replied · 23 December 2025
Thank you Mark Broon delighted to be given the opportunity and referral has been fantastic too.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
