Every review we hold for the Glasgow City office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleOne of the most unprofessional experiences I have had with any company, and I would strongly caution anyone considering using MQ.
I instructed them based on clear promises of full marketing exposure across major property portals plus strong social media promotion including TikTok, Instagram reels, and consistent online visibility. That was a major deciding factor. In reality, the property was listed on only one major platform for 90% of the sale. And their social media marketing was minimal, ineffective, and nowhere near what was presented during the pitch. This would have significantly decreased my properties level of exposure & likely caused the sale to drag on far longer than it needed too by not getting my property in front of the right peoples eyes.
The most concerning issue was how my concerns were handled. When I asked why the agreed marketing had not been delivered, I was met with outright hostility. I was shouted down on the phone, spoken over repeatedly, and treated in a dismissive and confrontational way rather than receiving a professional explanation. The tone was aggressive and defensive from the outset.
Instead of addressing the issue, the conversation quickly turned into guilt tripping and accusations that I was criticising or attacking their business for asking why the promised services had not been provided. That was never the case. I was asking for accountability on services they themselves advertised.
Text communication was similarly dismissive. Concerns were brushed off rather than addressed properly. At no stage did anyone acknowledge the gap between what was promised and what was delivered.
To highlight the difference, when I personally created marketing posts across Scottish housing groups, those posts generated hundreds of likes, comments, shares, and a noticeable surge in enquiries within days. Their own marketing posts (the sum of a facebook post with little thought put into it) saw almost no engagement. The contrast is obvious when looking at their own website quotes - "Our marketing and graphic design team is second to none providing extensive advertising on all relevant digital and social media channels"
Despite all of this, I still received a full commission invoice with no willingness to recognise the service shortfall or the completely unprofessional manner in which concerns were handled.
Selling a property is stressful enough without being shouted down, dismissed, and made to feel unreasonable for asking basic questions about agreed marketing. I have now escalated the matter formally.
Based on my experience, I would not recommend MQ.
Edit -
I am not surprised you feel the need to lie in your response.
I raised concerns months before settlement, specifically July. I have screenshots of texts & your lack of professionalism when questioned on them. Screenshots also show lack of portal coverage and missing social media promotion exactly as I have stated.
Many enquiries you reference after this, came from my own promotion across Scottish housing groups. Those posts generated 100's of reactions, shares, and direct buyer interest. I then had to stay with you to process those leads because you controlled the listing.
Transparency was never an issue. Factor matters were disclosed properly and in line with legal advice. Suggesting otherwise is incorrect.
You also falsely referenced my solicitor. She has made no comment about fees. I have not challenged her invoice & in fact they have been paid more than original quote because they delivered a professional service that required additional tasks. I would also seriously doubt a solicitor from a reputable firm, who is legally bound by client confidentiality would make such comments to a random estate agent, showing again the lies & unprofessional lengths you are willing to go to.
The issue remains simple. Marketing that is basic for any estate agent service was not delivered. When asked about it, the response was dismissive, rude and confrontational. I also have never refused to pay. It is the amount that is in dispute.
Dillon · 17 March 2026
Agent replied · 17 April 2026
We are sorry to hear of your experience with us however I will address a few points; we began marketing your property in April 2025 which resulted in 36 viewings which were carried out by ourselves resulting in three offers in total, the first offer was received in June 2025, however the buyer did not move forward. Moving on to the second offer you accepted, the buyer was in a chain which resulted in a prolonged sale in which you were more than happy to wait. In the end this resulted in you looking to withdraw from the offer and remarket your property through us, which you were more than happy to do as you were happy with the service. The third offer received which was heavily negotiated, you text a member of our team thanking us for securing an offer for you.
In relation to the marketing of your property, we presented your property on all major portals and through our social media channels at no extra cost.
Additionally, we found that unfortunately due do the high factor fees in the building and your reluctance to be transparent to buyers prolonged the sale process even further as you were withholding vital information. This became a stumbling block in the sale process which inevitability delayed opportunities to secure offers from interested parties.
Throughout our communication with you, there were no complaints about the service, and it was only upon settlement when your solicitor received our invoice that you made it apparent that you were reengaging on our agreement and did not wish to pay. We also had a conversation with your solicitor, she was horrified that no sales fee was to be processed as this was the only time in practice, she had seen this. She also passed comment that you were also looking to deduct from their fee also.
Update - please note -
We now have confirmation that your buyers seen the property from our listing on Rightmove.
★★★★★ 1/5
GoogleMy experience with MQ Estate Agents and Barry Chuwen was extremely alarming. I saw through him immediately - his aggressive and cheeky phone manner raised serious red flags. He sent a text saying "Who do you think you are talking to?". Despite repeated requests, I never received a legal home report or EPC. Several statements he made were false and I was suddenly asked to pay much more than the advertised price. I genuinely felt I could have lost a lot of money. The entire process was misleading, unprofessional and left me uneasy. I strongly advise anyone considering this agency to proceed with caution.
Addy's · 19 October 2025
Agent replied · 26 October 2025
Thank you for your review. I would like to clarify several points to ensure an accurate understanding of the situation.
The property on King Street was clearly marketed at Offers Over £135,000, with a Home Report valuation of £160,000. You contacted our office at 12:03 p.m. on Wednesday, the 15th, and your viewing was confirmed for 12:00 noon on Thursday, the 16th. I met you and your mother at the property, and we completed a full viewing together.
During the visit, you both mentioned concerns about your current living situation and expressed a strong interest in purchasing the property. You made an offer of £135,000, and I clearly advised that, given the Home Report value, my client would not accept an offer at that level. I also informed you that the seller’s minimum expectation was £155,000, £5,000 below the Home Report valuation.
Later that day, we received your formal offer, and I responded promptly to all your messages. The next morning, I spoke with your mother, who mentioned that your solicitor had raised concerns about paying £20,000 over the asking price. I explained again that you were offering £5,000 below the Home Report value, not above it. The full Home Report was sent to your solicitor at 10:41 a.m. on Friday the 17th, and to you at 10:44 a.m. That same afternoon, at 3:42 p.m., we received your solicitor’s formal withdrawal of the offer.
Following this, I sent you a polite message wishing you all the best in finding a suitable home. Regarding the message you referenced, this was sent in response to a phone call during which I was subjected to verbal abuse.
Our goal is always to act professionally and fairly in every transaction, and I wish you and your family the very best moving forward.
★★★★★ 5/5
GoogleAbsolute 5 star service! 🌟
Holly and Barry were so helpful and really accommodating throughout the whole process. Viewing properties can be stressful, especially as it’s usually during work hours, but they arranged a viewing on a Sunday for us which made things so much easier.
We got all the information sorted and got approved next day! Communication was great the whole time which gives us peace of mind and makes preparing for the move hassle free.
Really appreciate how smooth they made everything, thank you! 🫶
Laura · 17 March 2026
★★★★★ 5/5
GoogleFantastic service from Holly and Barry
Barry was extremely helpful friendly informative and gave me great advice on selling my property.
He also referred a solicitor who has been great very prompt and efficient.
Barry was always there to take my call or returned my call quickly.
Holly gave great customer care and aftercare
Both Holly and Barry show a caring side to selling your property and give the experience a more personal touch .
I felt very confident in Barry that he would sell my property hassle free and promptly of which he did.
I will definitely be contacting Barry again for property sales.
Louise · 9 January 2026
★★★★★ 5/5
GoogleGreat experience with Barry from MQ Estate Agents, from start to finish!
Honestly can’t fault this company. From day one they’ve been fantastic to deal with.
• Initial contact: quick response, really easy to deal with, got multiple calls from their team, that’s how keen they were to do business!
• First meeting: In person meeting, had a walk around the house, and provided a fair offer with clear reasoning, no pressure, no sales pitch. We were happy to proceed.
• Offer made quickly, which let us start looking for our new place straight away. Having this financial backing really took the pressure off finding a new property.
• Worked at our pace, never pushed us or rushed the process. Were always willing to work with us, and understood it was difficult finding a new property.
• Funds were always ready, money was there as soon as our solicitor gave a move date, and I was never afraid of the usual “Quick buy scheme pitfall”, as this company is reputable and has good reviews.
• We had to delay moving and they had no issues at all with that, were always accommodating,
• Communication was spot on all the way through, using WhatsApp for one-to-one chats were great.
• Even let us stay one extra night when our removals company caused a delay, Barry explained he would never force us out, and would always work with us.
• Everything went smoother than any normal chain sale we’ve ever dealt with
Overall, I am really happy with how everything went, start to finish.
Proper company, not like some of the others out there.
Would 100% recommend them to anyone thinking about a quick sale, or a sale at your own pace.
Thank you, Barry! I hope your company grows upwards.
Asim · 12 October 2025
★★★★★ 5/5
GoogleI've been in Glasgow for a month; I'm a PhD student and I got 4 l o n g years ahead of me, I've tried many agencies (letting) this was, by far, the best agency I have dealt with. Harvey, brother, I cannot put into words how your enthusiasm, your explanations and very simple guidelines have put my mind at ease.
Real estate is very competitive in Glasgow and I feel for anyone coming here not knowing what they're about to face. If you ever feel lost, down, a bit overwhelmed about finding a property. Please, call this estate agency and ask for Harvey, he's a true real one. If not for getting the property that you want, at least it's for a real estate agent that's willing to provide you with easy to understand information or directions that you truly feel is to your own benefits.
Thank you Harvey.
Ali · 12 October 2025
★★★★★ 5/5
Google"First-Class Service from MQ, Highly Recommended"
We recently sold our property through MQ Estate Agents, and I can honestly say the experience was first-class from start to finish. Barry and Holly were both outstanding, professional, knowledgeable, and fantastic to communicate with throughout the process.
They did exactly what they promised, secured a strong home report, generated great interest, and ultimately achieved a sale well above our initial expectations.
We would highly recommend MQ to anyone looking to sell, they deliver results and offer a personal service that sets them apart from the bigger chains.
Thank you again to Barry, Holly, and the whole team!
Andrew · 5 October 2025
★★★★★ 5/5
GoogleWe had multiple estate agents out to find our perfect fit, and it was clear from our very first interaction that MQ was for us! Barry was knowledgeable, helpful and patient with us throughout the process, and had us loving our home in a way we hadn’t done before - leaving us confident and relaxed for the sale. Holly was excellent at keeping us informed as things developed and great with her advice. Would highly recommend them, and can’t thank them enough for all their help making the process of selling our home so easy!
Olivia · 5 October 2025
★★★★★ 5/5
GoogleI recently had the pleasure of purchasing my first flat with MQ estate agents and from the beginning they’re a dream to deal with, Harvey showed me around the flat and was super friendly and knowledgeable then passed me to Holly who’s negotiating the sale. Holly is a true professional, friendly and absolutely goes above and beyond to make sure everything goes smoothly, buying a flat has been stressful but she’s really made such a difference to the process. Absolutely recommend these guys to deal with the marketing of your property, and to help you find your next one! Thanks so much 🙏🏻😊
Louisa · 5 October 2025
★★★★★ 5/5
GoogleThe whole team at MQ are just wonderful. Loved the fair, honest and transparent attitude from Barry during the viewing. Holly has been so helpful and lovely during the buying process. Feels like they really care about their clients, but also want to ensure that buyers (especially us as first time buyers) are getting the best outcome. Huge thank you to the team, and so excited for our gorgeous new flat!
Kesia · 19 October 2025
★★★★★ 5/5
GoogleMQ estate agents helped us to purchase our first ever house from the start to Finish. Especially Barry and Harvey supported during the complete process from House viewing till the Key collection. I would highly recommend MQ Estates and they deserved this 5 star ratings for sure :) - Raj
Raj · 27 March 2026
★★★★★ 5/5
GoogleI don't have enough words to thank Barry, managing director, for his help and advice about my house sale. He was friendly and at the same time clear and trustworthy in the advice he gave me around the process.
I highly recommend MQ estate agents and lettings.
Thank you☺️
Penny · 3 April 2026
★★★★★ 5/5
GoogleWould make it 6++++++ stars if we could. From meeting with Barry, to Holly dealing with our sale, we couldn't have asked for a better service. One of the reasons we went with them was their opening hours which go way beyond the usual office hours. Both were always friendly and professional and we truly felt that our sale was as important to them as it was to us. We cannot recommend MQ Estates agents enough and want to thank both Barry and Holly for their exceptional service. THANK YOU BOTH
Lorraine · 9 May 2025
★★★★★ 5/5
GoogleA big thank you to Holly and Barry in selling my house, they achieved way over the home report and I was kept informed almost every day ! I would highly recommend MQ Estate Agents to anybody looking to buy or sell their property 😀 …
Gordon · 17 February 2026
★★★★★ 5/5
GoogleBarry and the team at MQ Estate Agents were absolutely fantastic from start to finish! Not only were they professional, responsive, and a pleasure to work with, but they also managed to sell our property within just one week, an amazing result! Their expertise and dedication made the entire process stress-free, and we felt supported at every stage. Couldn’t recommend them more highly. Thank you for everything!
PRISCILLA · 23 July 2025
★★★★★ 1/5
TrustpilotAVOID
From the start we had issues and although always resolved it became a headache. When we chased up to see if they would be doing an inspection on our property i received very blunt emails from Barry and then said we should find another agent. Reading other reviews it appears his aggression is well known and documented in the press. We never took anything further with regulators but can see no end of 5 star reviews on Google have suddenly appeared !!
Elaine · 14 May 2026
★★★★★ 5/5
GoogleWe recently rented a house through MQ Estate Agents & Lettings, and I cannot recommend Richard highly enough. From start to finish, he made the entire letting process smooth and stress-free, guiding us through every step with clarity and expertise.
If you're looking for a professional, reliable agent who genuinely cares about your needs, I highly recommend Richard and MQ Estate Agents & Lettings. I'm incredibly grateful for his outstanding service and will definitely be using them again in the future!
Yamini · 28 September 2024
★★★★★ 5/5
GoogleI cannot recommend MQ Estate Agents highly enough. They have made what could be a stressful experience very easy and actually enjoyable. Barry made a great first impression, set realistic and optimistic expectations and provided a very competitive quote.
I dealt with Holly mostly for the marketing and sale of the property. She was absolutely amazing. Barry and Holly managed to provide a great experience to me and all prospective buyers, and were able to secure fantastic sale price, that surpassed even the optimistic expectations.
I compared the services, fees and first impressions with other competitors and MQ were the best. And then they over delivered during the entire process.
Thank you for all your help, we really appreciate it.
Andy · 26 September 2024
★★★★★ 5/5
GoogleWe recently made an offer on a house through MQ Estate Agents, and the experience was exceptional. Holly was truly fantastic. She was incredibly patient and took the time to explain the process to us, understanding that we were not very familiar with it. Her communication was excellent, she always kept us informed and was quick to respond, which really helped ease the suspense of waiting to hear back about our offer.
Holly's cheerful and polite approach made every conversation a pleasure. Her professionalism and genuine care for clients is evident in every interaction. We couldn’t have asked for a better experience, and we highly recommend MQ Estate Agents.
Ashley · 26 September 2024
★★★★★ 5/5
GoogleBarry and Holly were great. Straight to the point; efficient and reliable. Highly recommend service. Quick to answer any small issues or questions and continuously checking in. Great company overall.
S · 17 March 2026
★★★★★ 5/5
GoogleThank you to Holly and the team at MQ for your help with purchasing my new home! The friendly service and support really makes the whole process easier :)
Cameron · 17 March 2026
★★★★★ 5/5
GoogleThe experience from the beginning of flat viewing until tenancy start has been straightforward and great! Agent Kash has been more than helpful when it comes to attending to any concerns or whereabouts. It’s been a very professional service and we are hopeful about the good future services as well moving forward!
VAISHAK · 17 August 2025
★★★★★ 5/5
GoogleBarry and the team were brillant!
Really first class treatment from initial contact, all the way through the process.
Always available to lend a hand and offer support
Cant thank them enough for the efforts.
White Glove Services.
Scott · 24 December 2025
★★★★★ 5/5
GoogleMQ assisted me in the sale of a flat in Glasgow. From the outset the whole team were very responsive, taking calls well out of hours (which I would not expect but was appreciated). Barry was very knowledgeable and provided valuable advice. Mary did a fantastic job with the pictures. Holly followed the process from when I accepted an offer (under 3 weeks from advertising the flat) to completion. Throughout I felt in safe hands and I appreciated the professionalism of the entire team, who clearly had at heart both my experience and that of the buyer too. Would recommend very highly and will definitely use if I ever sell a property again.
Francesco · 28 July 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
