5/5
TrustpilotAllen and Harris - Pontcanna
Thank you Josh and team, very professional and time efficient no task was ever to difficult can’t recommend them enough.
Trusted Agent profile · Glasgow City
Allen & Harris Shawlands reviews in Glasgow City
★★★★★
296 reviews across 3 platforms
183 Kilmarnock Road, Shawlands, Glasgow, G41 3JE, Glasgow City, G41 3JE
Allen & Harris's office in Glasgow City, at 183 Kilmarnock Road, is rated 3.1 out of 5 across 296 reviews on three platforms, including 73 Google reviews rated 4.5.
Reviews
Every review we hold for the Glasgow City office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleExcellent service. Professional and friendly. Always keeps you up to date with every aspect of the sale of the flat. Dionne was very good with seeing through the sale of the flat and Martin was very clear with the initial explanation of the selling process. Will use again if I ever buy, sell or rent.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleExcellent service. Professional and friendly. Always keeps you up to date with every aspect of the sale of the flat. Dionne was very good with seeing through the sale of the flat and Martin was very clear with the initial explanation of the selling process. Will use again if I ever buy, sell or rent.PositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotAvoid company bit of a joke
Seen property of cash,prepared to make offer on receipt of home report failed to send report at 10am called 11.20 had not received as had solicitor and cash in place.failed to communicate.called back 4.30 and told house was sold only explanation was the person dealing with home reports had a dilemma.a bit of a vague company and not even a return call apologising for their actions.let down both seller and purchaser in this case.broadholm street property
5/5
GoogleExcellent service. Professional and friendly. Always keeps you up to date with every aspect of the sale of the flat. Dionne was very good with seeing through the sale of the flat and Martin was very clear with the initial explanation of the selling process. Will use again if I ever buy, sell or rent.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotExcellent experience ,staff liz ,Leanne…gd team work guys
Excellent experience ,staff liz ,Leanne and Peter plus many more ! Kept regular contact to keep me updated with information of viewings ,feedback on house ,answered questions professionally, giving me options as I was feeling unsure at this difficult time ! Then smashed it with a fab offer ! Which has helped me amazingly financially! Highly recommend team 🙏 x
1/5
TrustpilotUnreliable and untrustworthy.
Unreliable and untrustworthy.This company has been a source of frustration for ourselves and our landlord.We had viewings deceptively organised behind our backs while living in the property, under the guise of agents being allowed to take photos.We also confirmed our deposit return with our landlord and agent and then received no deposit or response for over two weeks.My wife was told today after getting in touch it was not there responsibility, until we provided screenshots of the same agent who lied to us previously explaining he would communicate with the landlord and get back to us then failed to do so.Completely inconsistent, incredibly stressful, unprofessional and no accountability. I would advise caution before working with or renting through this company.
1/5
TrustpilotAVOID at all costs
Absolutely shocking service from Senior Letting Negotiator and team, incompetent and useless.
5/5
TrustpilotI have rented through Allen and Harris…
I have rented through Allen and Harris for a while now and I must say I am very impressed with the service I'm provided when reporting issues. Ash had been very efficient, very personable yet professional. Ash offers solutions and support throughout our email conversations along with regular updates when needed. Keep up this fab work. x
5/5
TrustpilotBest estate agents
We had a really good experience with Allen and Harris team, we are based up north and getting viewings on a Saturday was always a difficult thing for us , but this team never let us down , always accommodated us and were very courteous namely John and Alex who helped us out . Big yes to go with them!!Regards Zubair
4/5
GoogleWe can’t thank Glen Ragrag enough for the tremendous service. Glen huge experience and knowledge gave us great comfort in knowing it would all be ok, during one of the most potentially stressful times for buying our first house. He is always calm, professional and is a very friendly person. Extremely helpful and gave us lots of information and advice. Would definitely recommend.
1/5
TrustpilotWe asked them if the property had any…
We asked them if the property had any structural issues, and even though they knew it had, they told us the opposite. We found out later when the property information form came through. So they basically breached their legal duty. So I incurred costs and survey fees, which I am now trying to reclaim back from them, but they even make this difficult. Shameful estate agent, the kind that reaffirm everyone's opinion of estate agents.
5/5
GoogleThe whole team were so helpful and I cannot thank them enough for making the process as stress free as possible. Can’t recommend the team in Shawlands highly enough. Fantastic service from start to finish and couldn’t do enough to help me.
Agent replied · 22 October 2024
Many thanks for your fantastic 5* review and recommendation Kirsty Stewart. Best wishes, Lucy, Customer Relations.
5/5
GoogleI'm so glad I chose Allen & Harris Shawlands during my recent move. The team is highly professional, well organized and enthusiastic. As well as selling my flat within a week, they provided excellent advice throughout the buying and selling process. A special thanks to Kay for being so well organized, supportive and keeping me up-do-date. Highly recommended!PositiveProfessionalism
5/5
GoogleGreat selling process, communication was great and kept me right through the whole process. Joe & Shannon really easy to deal with. 10/10
Agent replied · 22 December 2024
It’s really lovely to read another 5* review Barry. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
5/5
GoogleI am very happy that I decided to go with Allen & Harris to sell my property, they were very professional and sold my property quickly. Dionne was fantastic and kept me informed every step of the way during the process. Massive thanks to Dionne & Allen & Harris!PositiveResponsiveness, Quality, Professionalism
1/5
TrustpilotSpoke with Laura to ask for a home…
Spoke with Laura to ask for a home report which I have still not received. I think she really hates her job because every-time I’ve called and she’s answered the phone she sounds like she would rather not be there. I have actually changed my mind about even buying a house form Allen and Harris because if you let someone like that answer the phone with no motivation to help your customers then I can only imagine the service you must provide. My brother has called to enquire about another property and the same Laura answered the phone and he has also changed his mind about getting a property. So congratulations yous have lost out on 2 potential deals. Staff should not be hired if they don’t like their job.
5/5
GoogleGlen is amazing at what he does & extremely helpful. I used him in London and followed him up to Scotland to sort out my mortgage!
Agent replied · 22 October 2024
Thank you so much for taking the time to leave us a five-star review.
1/5
TrustpilotSaw a property yesterday in Broomlands…
Saw a property yesterday in Broomlands st paisley, agent who showed up was the most unprofessional person I have delt with. She wouldn't even come through the property with us. Claimed there was a "smell" inside. Wasn't sure how long property was on the market. Didn't give us a business card or information about property. She didn't even shake my hand or say goodbye. I didn't realise estate agents got paid to stay outside the property. She (Lauren) is definitely not a very good representative for your business.
5/5
GoogleGlen is the best mortgage advisor you could ever find. He is very professional, providing excellent service from start to finish. He really take care of his clients, he works very efficiently and his expertise is shown at each step of the way. With his help we felt supported and in great hands. Can't recommend it more.
5/5
TrustpilotAllan & Harris is great
Highly recommend Allan & Harris. The whole letting team is very professional. Both Harry and Kevin are very friendly, helpful and responsive. The whole process is very smooth.
1/5
TrustpilotDon't go ANYWHERE near this company
Currently trying to get back £11,000 despite my tenancy ending two weeks ago and ignoring all my requests for it to be returned. So stressful. SO unethical. I am furious with how I've been treated by this company.The worst renting experience I've ever had. My landlord is an abusive bully who mocks, insults and abuses me in emails with Allen & Harris copied in. She has been doing this for months. Allen & Harris seem to accept this behaviour and at no point have asked my landlord to speak to me politely, despite the fact that I flagged multiple times how much the bullying treatment was affecting me and mental health. Allen & Harris seem to view tenant bullying as acceptable. If you raise any issue about your tenancy, they like to remind you that they 'work for the landlord, not the tenant'. They are this brazen and this shameless. You really need to know your rights inside out when renting from these people as they will take advantage of you if they can. There's no human decency or ethics involved; it's all about money. I wouldn't recommend this company to anyone who is new to renting at all (tbf, I don't recommend them anyway).Personally, having been a landlord, I would never want my tenants to be mistreated and exploited and made unhappy on my behalf. I actually believe in being decent to people, not just extracting as much money as possible from them while subjecting them to misery.I terminated my tenancy early and I am still waiting for overpaid rent and my deposit back despite my tenancy ending two weeks ago. I've had to raise a dispute with the Tenancy Deposit Service as Allen & Harris refuse to return my deposit to me and are ignoring me and screening my calls. When I called them and got through, the moment I said who I was they went quiet. I could hear background noise but they simply decided not to converse with me! Utterly childish, unprofessional and appalling behaviour.Once these people have your funds, they DO NOT CARE. They will cause you as much stress as possible and they don't care about the impact on your mental health. The lack of engagement is staggering. Calls, emails, texts, all go ignored. They will push you to breaking point and then offer you a breadcrumb of communication. It is PATHETIC and the staff need to grow up. If they think they can treat people like this without consequence, they are wrong. The Property Ombudsman exists for a reason and I am making a formal complaint.This whole experience has been one of the most stressful, abusive and unpleasant I have ever had. I wish I had never ever picked up the phone to inquire about the property. The whole experience has been absolutely appalling. I truly can't believe how badly I've been treated. I am done with renting now. Allen & Harris have shown me just how exploitative, abusive and awful it can be. I'm fully done. Avoid.
5/5
GoogleI have used Allen and Harris a few times when selling property. I have dealt with Jacqueline Campbell at the shawlands branch. I have always found her to be professional and extremely helpful. She has always been available throughout the whole process to give advice and guidance. Would highly recommend using this estate agent
5/5
GoogleBeing supported by a professional team was really great. Glen Ragrag was very supportive and attentive of my needs as a first time buyer, also providing me with invaluable advice with my house buying. Glen made the whole process easy and more understandable. Was really great to have is support in buying my house.
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