Trusted Agent profile

Connells reviews

4.3

★★★★★ Great

54 reviews across 1 platform

4 High Street, Gillingham SP8 4QT

Connells's Gillingham office at 4 High Street is rated 4.3 out of 5 across 54 reviews on 1 platform, including 54 Google reviews rated 4.3. Checked 9 October 2026.

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4.3 / 5

54

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Gillingham office, from every platform, shown as written. First names only.

5/5

Google

Working with Lea gave us the confidence our home was in the best hands. We have struggled to sell our property but Lea was always positive and helpful when asked for advise, and most of all, encouragement which was very much appreciated. Her calm and professional manner shone through whenever we saw her at our home. We are now under offer and we have her to thank for that. Thank you Lea and the Team at Gillingham

VM · 16 March 2026

Agent replied · 16 April 2026

Thank you for your kind words! It was a pleasure to work with you and help you sell your home. We are so happy you had a positive experience with our team and we wish you all the best in your new journey. Thank you for leaving us a 5* review. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

I am very pleased with my experience with Connells, from the start the whole team has been super helpful with great viewings, help, guidance, mortgage support and keeping me up to date on the whole process while I looked and have subsequently found my next home. Special thanks to Josh, James and Rachel who helped with clear communication & mortgage advice. I can’t thank the team enough

Haiden · 16 March 2026

Agent replied · 16 April 2026

Thank you for choosing Connells for your home buying journey! We are thrilled that our team provided exceptional service and support throughout the process. Josh, James, and Rachel will be delighted to hear your kind words. Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

We recently bought a house through Connells in Gillingham and it was a very smooth journey from start to finish. Max and Josh were always there to answer questions and to smooth out any bumps along the way, and we always felt they were working with us. We've had terrible experiences with some agents so they were a breath of fresh air. We trusted them the whole way and highly recommend :)

Elsie · 16 September 2025

Agent replied · 9 September 2025

Thank you for choosing Connells in Gillingham for your home purchase! We're thrilled to hear that our team, Max and Josh, provided you with a smooth and enjoyable experience. It's our goal to work closely with our clients and earn their trust. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

We have just bought a house through Connells in Gillingham. Right from the start, they stood out from the competition with their professionalism. The team were always responsive. Everything was handled efficiently and we felt they were on our side in getting the transaction to proceed despite difficulties further up the chain. I think without Max's persistence and focus, we might have given up. We are thrilled to have our new home. Connells in Gillingham are highly recommended for their excellent service, focus and delivering results.

Kate · 16 April 2025

Agent replied · 15 June 2025

Many thanks for your outstanding recommendation, 5* review and your generous comments Kate. Best wishes, Lucy, Customer Relations.

5/5

Google

Excellent experience buying our house through the Gillingham branch, a very knowledgeable and helpful team. The viewing process was great, and everything felt smooth and stress-free. Big thanks to James and the whole team!

Greta · 16 March 2026

Agent replied · 16 April 2026

Thank you for sharing your positive experience with our Gillingham branch! We are thrilled to hear that our knowledgeable and helpful team made the house buying process smooth and stress-free for you. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

A fantastic, professional service provided by Max and his team. I cannot thank them enough for all their support and care throughout the process of selling my property. Thank you all, so much.

Penelope · 15 February 2025

Agent replied · 23 January 2025

Many thanks for your marvellous 5* review Penelope. Best wishes, Lucy, Customer Relations.

5/5

Google

Josh & Max were absolutely brilliant to deal with from the start. Nothing was too much trouble, I have been driving them crazy with chase emails …

Jane · 16 April 2025

Agent replied · 27 August 2024

Thank you for taking the time to share your experience and for your wonderful 5* review and your kind words Jane! Kind regards, Lucy, Customer Relations.

5/5

Google

Max and his team did a fantastic job from valuation through to completion. The house sold within 4 weeks, and although there were difficulties with our onward purchase, Max progressed the process regularly and kept us informed throughout. Thoroughly recommend Max and his team.

Colin · 15 June 2024

Agent replied · 13 June 2024

Thank you for your 5* review! Great to learn about your experience with our local team. Kind regards, Scott @ Customer Care

5/5

Google

My experience with Connells has been nothing but positive and can't recommend them enough! With the newly shaped team and management in the branch, communication and proactiveness has helped move my property search on leaps and bounds - Thanks Robbie and Max!

Lisa · 16 April 2024

Agent replied · 13 June 2024

Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.

5/5

Google

A very professional, well managed and friendly service with good advice given especially from Max, Josh, Lea and James

Richard · 26 March 2026

Agent replied · 16 April 2026

Thank you for the amazing review! We take pride in providing professional, well-managed, and friendly service. Our team, including Max, Josh, Lea, and James, are dedicated to offering great advice. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Great from start of the whole process. Responsive and informative. A real team effort with everyone on hand to help.

Joe · 16 March 2026

Agent replied · 16 April 2026

Thank you for your kind words! Our team is dedicated to providing excellent service from start to finish. We're glad to hear your experience was a positive one. Kind regards, Lucy, Customer Feedback and Support Team

1/5

Google

Unfortunately you can't leave a minus star review. Do not use, 8 months wasted. There is another agent near by, use them

Sophy · 15 June 2024

Agent replied · 13 June 2024

Hello, I am sorry you feel this way please email me at complianceresidential@connells.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.

5/5

Google

Choosing an estate agent can be daunting but I was very impressed when Joe Paterson came to see us. Not only was he honest and made suggestions on how to achieve the best price we didn’t feel pressurised in making a decision there and then. Especially so as my Mum is 90. Sam the manager is excellent and between them they soon found a proceedable buyer achieving above the asking price. Although we haven’t completed yet, and there was a hiccup with our buyers survey, Joe dealt with this efficiently and we’re back on track. We highly recommend Sam and all his team for their kindness and hard work. Thank you!

Madeleine · 14 June 2022

5/5

Google

Amazing service from the team at Connells, especially Samuel Paterson. His flexibility in allowing me to view a house very last minute secured me my dream first home. He helped from start to finish, making the process super easy for me, and no request or need of mine was too big or too small and was always met to high standards. He helped make what can be a very stressful experience, very enjoyable. I would highly recommend. Thank you Sam.PositiveResponsiveness, Quality, Professionalism

Katy · 28 August 2021

5/5

Google

Connells has been a great service. Not only did they help us sell our home, they helped us buy our dream home too. This was my first time selling a home so I had no clue what I was doing but the Branch Manager Sam was just great and helped explain everything.  He was constantly on hand with any question straight away. I personally dont know anyone else with such a high work drive!  He worked hard through his day off to get our offer accepted on our dream home.  We cannot be more grateful for his efforts. The whole team is fantastic. Joe was great selling our home.  Rachel the Connels mortgage broker is super lovely and excellent at finding the best and most suitable deal.  She is also very patient answering all of my questions! We are also using the Connells solicitor for both selling and buying.  She is also excellent I have asked many questions and all have been answered quickly. It genuinely feels like she is happy to help. We are currently in the process of selling and buying so far the experience has been 5 star without a doubt.PositiveQuality

Lucy · 28 August 2021

5/5

Google

Buying a property through Conells Gillingham was a breezy experience. They were professional, competent & responsive throughout the process. Sam who showed us our future/now home was helpful & friendly & went above & beyond to make everything go smoothly during a potentially stressful experience. A huge thanks to all the team at Conells naming Sam, Joe & Max that we personally dealt with.

Larissa · 14 June 2023

5/5

Google

We have been so impressed with the warmth and professionalism at Connells Estate Agents Gillingham. From the very start we felt that they were doing their very best for us, taking into account our wishes at every stage. Never pushy, but …

Sue · 16 April 2025

Agent replied · 29 December 2024

It’s really lovely to read another 5* review Sue. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.

5/5

Google

From the moment we met our estate agent Paul from gillingham Connells we forgot about all the other estate agents we had met, we knew we would be buying a house through Paul as he is genuinely a really nice guy, nothing was too much trouble, he was always there to answer any questions, from viewing houses to buying our house Paul was brilliant. We highly recommend Connells gillingham even when Paul was out with other clients the rest of the staff at Connells were really helpful too, so thank you gillingham Connells! X xPositiveResponsiveness, Quality, Professionalism, Value

Natasha · 28 August 2020

5/5

Google

We can't recommend Connells enough. Our whole experience from start to finish was great. We sold and bought from them and have nothing but praise for the whole of the Gillingham Team. Special thanks to Joe who was on the case throughout. His knowledge and experience was second to none. Thank you once again.

Lisa · 14 June 2023

5/5

Google

Our experience of selling a property through Connells was very positive. Sam was extremely pleasant and friendly. He worked so hard and diligently, keeping us informed throughout the entire process, and often going beyond the call of duty to be helpful. We would highly recommend Connells.

Joanna · 14 June 2023

5/5

Google

Excellent and comprehensive service from Joe Paterson, Jess Hudson and the team at Connells in Gillingham. They were very professional, detail oriented and transparent with their communications and timelines. I live abroad and never met the team in person but they went above and beyond to ensure a smooth process from start to completion.

Rachel · 14 June 2022

1/5

Google

Unimpressed with this branch. Not much professionalism under a manager. Obviously only there for commissions and i don't know how they earn those with so little effort.

Anon · 17 February 2025

Agent replied · 26 May 2025

Hello Anon, Thank you for sharing your feedback with us. I'm sorry to hear about your experience with our Gillingham branch. We take your concerns seriously and would appreciate the opportunity to address them further. Please contact us at complianceresidential@connells.co.uk so we can assist you directly. Best regards, Lucy, Customer Relations Team

5/5

Google

The team at Connells have excellent local knowledge and expertise. Josh and Max are brilliant at what they do and their mortgage services are second to none. I’ve secured a rate lower than anywhere else on the market.

Hope · 15 June 2024

Agent replied · 13 June 2024

It’s really lovely to read another 5* review hope baddeley. Many thanks, Lucy, Customer Relations.

5/5

Google

We were lucky enough to have Robbie as the agent for our house purchase, just outside Dorchester. Nothing was too much trouble for him - even personally chasing the Sellers for missing information/details. He kept in touch with us every …

Angie · 16 April 2024

Agent replied · 13 June 2024

Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Connells's Google reviews

Questions about Connells

How many reviews does Connells have?

Connells's Gillingham office has 54 reviews across 1 platform: 54 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.

What is Connells's rating?

Connells is rated 4.3 out of 5 across all 54 reviews, and 4.3 out of 5 on Google from 54 reviews, checked 9 October 2026.

Where is Connells's Gillingham office?

Connells, 4 High Street, Gillingham SP8 4QT.

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Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.