Trusted Agent profile · Gedling

Leaders Gedling reviews

4.4

★★★★★ Great

1,301 reviews across 1 platform

42 Thackerays Lane,Woodthorpe, Nottingham, Gedling, NG5 4JD

Leaders's office in Gedling, at 42 Thackerays Lane, is rated 4.4 out of 5 across 1,301 reviews on 1 platform, including 1,301 Google reviews rated 4.4.

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4.4 / 5

1,301

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Gedling office, from every platform, shown as written. First names only.

1/5

Google

Absolutely awful agency, avoid at all costs. From day one, this agency was unprofessional: left me waiting 30 mins for my key, Joelle failed to mention the NDO had a monthly fee, and their “all bills included” contract turned out to be a “mistake” that cost me a large sum I’m still owed. Ellie conveniently left right when she was supposed to update me on my reimbursement, and Charlie Smith even hinted at ending my tenancy early, effectively trying to kick me out and not own up to their mistake. Dishonest, disorganised, and utterly untrustworthy.

Kamsi · 13 September 2025

5/5

Google

I have communicated with the agency .Its employees provided me high quality of service.Throuh my viewing appointments the employees were very professional and informative .Especially Kully who was very patient with me due to my amount of questions.Thanks

Reem · 29 March 2024

Agent replied · 26 August 2024

Dear Reem Alsheikh Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Dontae has been of enormous help in my search of a rental in a completely new area. He has gone out of his way to make everything fall in line for me, he has listened attentively to my needs and specifications on the kind property I need for my family and delivered on this. Thank you Dontae

Jane · 29 October 2022

Agent replied · 29 October 2023

Dear Jane, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Amazing company dealt with Dontae and Jamiel both really helped to speed up the process of finding me and my partner finding the perfect property. Kept us up to date with all details with effective communication throughout! They both went above and beyond to reassure us with every step of the way. Very grateful for their support!

Patrycja · 29 October 2022

Agent replied · 29 October 2023

Dear Patrycja Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Iam very happy with your service and assistance .I would like to recommend your assistance to my friends as well.

Sreejaya · 11 May 2026

Agent replied · 11 October 2026

Dear Sreejaya P R We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

Great customer service and information service. Very clear and step by step help. Really appreciate the team . Great workers

Даниель · 11 May 2026

Agent replied · 11 October 2026

Dear Даниель Бейнарович, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

5/5

Google

I had an excellent experience with Leaders when I was looking for a flat in Nottingham. They were able to respond quickly to all my questions and even let me do a virtual viewing for the property I was interested in which particularly helped me. Kulvinder, my agent, stayed available and active during the entire process. He is really kind, communicative and always ready to help. The process was very efficient, I highly recommend!!

Elisa · 20 October 2024

Agent replied · 10 November 2024

Dear Elisa Vergnolle Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

1/5

Google

Company is unresponsive unless in their own interest and is internationally deceptive to all parties, whilst also attempting to coerce tenants into signing onto contents insurance which benefits them as they earn commission. You're also coerced into leaving a 5 star review when you're in their office, before they get the keys (half of which they lost). Take the positive reviews with a gallon of salt. Would not recommend.

Mistyhands · 29 October 2020

Agent replied · 29 October 2023

Dear Rob, e we appreciate your honest feedback and thank you for taking the time to let us know about your experience with the Nottingham office. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, please contact 01344 753104, or email customerrelations@lrg.co.uk Kind regards, Mandy Klopper, Customer Relations Team

1/5

Google

Company is unresponsive unless in their own interest and is internationally deceptive to all parties, whilst also attempting to coerce tenants into signing onto contents insurance which benefits them as they earn commission. You're also coerced into leaving a 5 star review when you're in their office, before they get the keys (half of which they lost). Take the positive reviews with a gallon of salt. Would not recommend.

Rob · 1 October 2020

Agent replied

Dear Rob, e we appreciate your honest feedback and thank you for taking the time to let us know about your experience with the Nottingham office. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, please contact 01344 753104, or email customerrelations@lrg.co.uk Kind regards, Mandy Klopper, Customer Relations Team

5/5

Google

In search of a property I dealt with Luke, he has been the absolute best. So patient, attentive and professional. He is just a friendly person. Luck was very helpful and willing to answer any questions that I had. Luke is a great representative for leaders Estate. Thank you to Luke for all his amazing help.

Dembo · 29 October 2022

Agent replied · 29 October 2023

Dear Dembo, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I had been searching for the property in Nottingham and Theo was the agent who helped me. He is professional, helpful and had answers to all my questions! Really satisfied with the level and quality of service that I received. I am very grateful and will recommend him to my friends and family. Great job Theo.

Yuvraj · 29 October 2022

Agent replied · 29 October 2023

Dear Yuvraj Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Meeting the leaders agents was blessing to my family, the speed they used in dealing with our requests and getting us a home was amazing. Thanks to some special people we met Kulvindar and his team. Thanks leaders teams The Umeokafor

Shaquoia · 30 December 2023

Agent replied · 26 August 2024

Dear Chi Chi Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Can’t Thank Tom enough for his outstanding service. He’s assisted me from the start, providing the perfect property and supporting Me through the process during this sensitive time. Brilliant Team in the office Too! Thank you Adding to my previous message from above because I can’t praise this team enough! Alex, Claudia, Tom and All have been extremely professional and caring and We will highly recommend them Always.

Justina · 2 August 2020

Agent replied

Hi Justina Keetley, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Nottingham. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Leaders Estate Agents Nottingham

5/5

Google

I appreciate how communicative Leaders was with me, and how polite and friendly they were when showing me around my viewing. They also answered all my questions adequately.

Martika · 7 October 2026

5/5

Google

Had a good experience with the agency. James was really helpful with answering any questions we had and was very friendly.

Jhanvi · 2 December 2024

Agent replied · 9 December 2024

Dear Jhanvi Kappaganthu Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Thankyou for the great service Leaders, after property hunting endlessly for 3 months no one came through more than Leaders. Tom was great at getting me through doors and really took on board what we was looking for and found us a great property. Throughout the application process Alexandra was constantly on the ball and kept things moving and met all the targets expected. Thanks again guys!

Jacob · 31 October 2020

Agent replied

Hi Jacob , Thank you for the great review of our Leaders Nottingham team. It’s fantastic to hear that Tom and Alexandra have both met your expectations and we were able to provide you with a great service that you were happy with. Thank you from the Customer Relations Team

5/5

Google

Josh had shown the property to view at Autumn way. He is very helpful and good in words to clear doubts. Thank you Josh

Mohan · 9 October 2024

Agent replied · 23 October 2024

Dear Mohan Poosa Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Josh has been very awesome 👌 to us and I will recommend him any day and time. Thank you very much for being patient and kind. …

Ivy · 19 August 2024

Agent replied · 26 August 2024

Dear Ivy Leigh Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Leaders has been great in helping me and my partner with our property search for our first home together. We have been in contact with Saoirse and she has been a delight to work with; always pleasant, understanding and very personable she is a testament to the company and the profession. Thank you for all your help and hard work!

Lesiana · 13 February 2026

5/5

Google

Kully was a professional and courteous lettings consultant. He was friendly and warm, he was able to answer all of our relevant questions. I would recommend getting a viewing with Kully if possible.

Jack · 28 April 2024

Agent replied · 26 August 2024

Dear Jack Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Klaudia was mine and my friends agent through my full process of finding a house and finalising it. Professionalism was definitely on point and i appreciate the extra length she had gone to out of hours and in hours helping us through it all. would definitely recommend leaders to anyone who is searching for a house and absolutely thrilled with the house i have. Thank you Klaudia

Mashal · 3 June 2020

Agent replied

Hello Mashal, Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Leaders Estate Agents Nottingham

5/5

Google

The Nottingham branch of leaders have been a huge help, kept me informed and contacted me regarding a property. Tom has been of particular help ensuring I’ve been informed of my next steps and updating me on my perfect property with guidance and clarity. Many thanks Tom, your a credit to the company

Emma · 29 October 2022

Agent replied · 29 October 2023

Dear Emma Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Bought through Leaders and they were brilliant at every stage. Leah was friendly and down to earth at my first viewing, which meant the world after an army of 'hard sell' type agents at other properties. The staff all went out their way to make the process easy for me and were very accommodating and patient when the sale was held up by slow solicitors. Couldn't be more grateful. Thanks!

Ali · 1 December 2018

Agent replied

Hi Ali, we are delighted to have been able to provide you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Leaders Nottingham.

1/5

Google

I think it was a big mistake with the leaders no deposit options, after a year of no repairs and not responding to any complaints well maintained now I moved out the are sending a mail for me to make some payments of about £2000 when nothing was damaged in the house telling me I have signed. Please be very careful with leaders housing agents after £40+ additional every month for what please . I was advised to take it to Nottingham city council to look into it with all the evidence sent to then and nothing was done all , please be careful of leaders housing agencies

Abioye · 28 April 2024

Agent replied · 29 October 2023

Dear Abioye Teejay, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

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