Every review we hold for the Gateshead office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotAmazing Customer Service
We were met at the property on Great Park by a property consultant - Katie, and were so pleased to see her from the moment she got out of her car. She was smiling and she knew a lot about the property that we were looking at, and i am saying this because we have viewed quite a lot of properties with other agents as well and if we were to ask anything outside the box (what wasnt completely visible) they would not know a thing and would then direct us to the office. However Katie knew what she was talking about and even managed to calm down my little 2 year old that was crying. Cheers Katie, you are a star, We are also quite pleased with the quick turnaround time that we have been receiving with regards to email and text. Thank you for caring about your tenants.
Siann · 5 February 2020
★★★★★ 5/5
TrustpilotRuth Robinson at pattinsons kept me…
Ruth Robinson at pattinsons kept me constantly updated with the purchase of my flat, nothing was a bother too her even when I requested additional viewings Thanks Ruth for all your help
Stephen · 24 January 2020
★★★★★ 5/5
TrustpilotReally good service from all 3 of them
Really good service from all 3 of the staff todayReally work hard to do as much as they couldAll 3 of them get involved in one way and anotherNothing was too much for any of themAs soon as I walked in they made me feel at easeLoved the cup of coffeeI had lots of questions which were all answeredWe had a good laugh never been in a estate's where I had laughed so muchPlus one of the staff gave me advice on something else too which I'm very interested in doingTop quality estate agentDefo use them again10 out of 10 for everything todaySue was so helpful10 out 10 again for sue
Geoff · 13 January 2020
★★★★★ 5/5
TrustpilotA pleasure dealing with pattinsons…
A pleasure dealing with pattinsons especially Dean Florence and Eloise Wallace, they push our rental through as quick as they could and handled everything for us! Would definitely recommend
Wanbread · 2 November 2020
★★★★★ 1/5
TrustpilotMultiple undisclosed issues
Taken me a while to write this but here it goes: we asked various questions regarding our rented property. Such as mould, plumbing, heating, which we were told there were no issues within the property etc. Having mould develope in multiple rooms, broken heating which cant be monitored/set etc. No water pressure in the kitchen(not disclosed). We were told by landlord to "bugger off if we dont like the property", letting agency has been NO HELP. I will be writing to my local MP and citizens advice as this has become a dangerous property to live in.
Michael · 31 October 2019
★★★★★ 5/5
TrustpilotWhickham branch customer service excellent
Whickham branch customer service was excellent. Nothing was a problem to Lucy and her team. They were very informative and patient throughout the whole process. I would recommend them to anyone.
Paul · 21 January 2020
★★★★★ 5/5
TrustpilotI can honestly say we transfered from…
I can honestly say we transfered from another estate agent who over a period of a month had 2 viewings and one of them was through family. We transfered across to pattisons and joanne has had numerious people across the door and has given us feed back straight away. Always open to suggestions and an asset to the company. It is also worth mentioning that the full team were also helpfull and would recomend them as well. We will use again.
Gary · 29 May 2019
★★★★★ 5/5
TrustpilotMade to feel like family!!
Exceptional service from the Whickham branch. Whilst looking for a rental property, I spoke with the manager, Lyndsay, who went above any beyond what I have come to expect from the usual estate agents. This branch sourced a number of properties for me and allowed viewings that were way out of usual viewing times. Even at very short notice. I was really made to feel like nothing was too much trouble. Could not recommend the Whickham branch highly enough. 5 stars doesn’t seem enough!!! ⭐️⭐️⭐️⭐️⭐️⭐️
A · 24 May 2019
★★★★★ 5/5
TrustpilotI have engaged with Ruth from the north…
I have engaged with Ruth from the north shields branch for 4.5 years .She has always been very helpful in all aspects of renting my property out. & has also given me sound advice when buying properties. Ruth always give her honest opinion she is also very knowledgeable with in the property market. She is a pleasure to deal with and I would recommend her and her colleagues in the north shields branch. Ruth keeps me informed at all stages during the renting or buying phase of the properties I have there is never any issues or unpleasant surprises. As she is always ahead of the game I hope to deal with Ruth and her colleagues in the future
Spencer · 21 May 2019
★★★★★ 5/5
TrustpilotSince moving from London to the North…
Since moving from London to the North East five years ago we have used the services of the girls at Pattinsons, Blyth for the purchase/ sale of 8 properties and tenant finds for a further 12. Louise, Terri and Angela, under the stewardship of Linda, have brought all these transactions to a favourable conclusion in a most professional and business like manner. We cannot thank them enough for their kind and helpful assistance and we shall certainly be using the services of this ‘A Team’ in the future.Bill and Debbie Dunn
Bill · 21 May 2019
★★★★★ 5/5
TrustpilotFirst class!!
I was recommended Pattinson's in alnwick from a family member when we were thinking about putting our house on the market. They have certainly not disappointed, main reason being Claire. She has been excellent throughout keeping me informed of all updates and next steps etc. When other parties have been slow she has been brilliant being pro active and chasing people and getting results. The whole way through she has put me at ease and answered my million and one questions. I would not hesitate to recommend pattinsons alnwick to any one in the future.
Sophie · 4 March 2019
★★★★★ 5/5
TrustpilotHouse sale
Recently sold our house via the jarrow branch. Absolutely superb service all round, friendly and efficient. Alison was amazing throughout could not recommend highly enough.
Hayley · 5 June 2021
★★★★★ 5/5
TrustpilotI have just sold a house through the…
I have just sold a house through the Washington office in the Galleries and was all made very simple- Carly handled the bulk of it as I was away abroad at the time. I would definetly recommend using Keih Pattinson as it will be my first port of call when the next sale comes along.
John · 21 July 2023
★★★★★ 5/5
TrustpilotAbove and beyond
Pattinsons are assisting with renting out my property, and I can only say good things about the communication and application of the team in arranging that.In particular I asked for additional assistance and correspondence to help organising additional requirements for my personal remortgage.Eloise in particular has been sparkling in providing what I needed with alacrity and efficiency. I can't thank her and the team enough for pitching in.
Darren · 14 March 2022
★★★★★ 5/5
TrustpilotPattinson's estate agents are the best
Pattinson's estate agents are the best! We are looking to rent in the North East, due to a job relocation. Josh, Courtney their attitude to customer service is exemplary. I have never met an estate agent so customer focused as this one, their communication is first class and it is refreshing to experience this.
Graham · 28 July 2023
★★★★★ 5/5
TrustpilotOutstanding service
Outstanding service, dedication and support through a failed sale, re sale. Processes were adapted to meet my needs without a moment’s hesitation.
Alison · 3 November 2021
★★★★★ 5/5
TrustpilotHelen Widdowson and Tony Harbison were…
Helen Widdowson and Tony Harbison were great! They were always available and tried to help us during our search for houses and flats. We really appreciate that.
Mrs · 7 October 2020
★★★★★ 5/5
TrustpilotI've been loyal customer to Pattinson…
I've been loyal customer to Pattinson Auction for a while and I'm happy with the customer service from staff, special the Washington branch Carly has a good customer service and hard working I really appreciate what she does she's always active and trying to do her job in high standards, overall very satisfied .
Cole · 21 July 2023
★★★★★ 5/5
TrustpilotWe used Pattinsons in our recent…house sale
We used Pattinsons in our recent selling and buying our new home. I would recommend them 100% they were there for us at every step nothing was too much bother for them no matter what we called them about and they put our minds at rest on many an occasion during a stressful time for us. Jason Dean and Alison are a credit to the firm always ready to help.
Christine · 8 October 2021
★★★★★ 4/5
TrustpilotSold at auction
Sold at auction. This was recommended by the agent and although we felt it was rushed and they went ahead and posted the property details on line before we had reviewed them So the changes we requested were not made, they achieved a good price for us at the auction and the sale went through within 28 days.The staff at the Whickham office were very helpful and coped very well given the COVID situation.Thank you
Anne · 26 August 2020
★★★★★ 1/5
TrustpilotUnprofessional
Unprofessional and rude when looking to book a viewing. Refused to allow me to make any viewings without consulting one of their financial advisors, and didn't care at all to talk to me after I refused to speak to their financial advisors.
Harry · 23 November 2020
Agent replied · 23 October 2024
Thank you for your feedback. It is company policy for all buyers to be financially verified prior to viewing a property, this is even more important at the moment as we are in a national lockdown and although house moves are still able to take place, we need to ensure that the buyers we are sending into peoples homes are in a position to proceed with a purchase. I assure you that all of the sellers of the properties you requested to view were advised of your viewing request and they made the decision to decline your viewings, which you have been advised of.
★★★★★ 5/5
TrustpilotExcellent communication skills from…
Excellent communication skills from every member of the team I had contact with by email and phone calls, and very helpful with problem-solving around renting a studio in a problematic building. Glad to have found them.
Ms · 2 August 2024
★★★★★ 4/5
TrustpilotFriendly team
The agents at Pattinson's have been so friendly during our search for a rental property. They have been accommodating and considerate of our circumstance, moving from Edinburgh to Newcastle. Which has made the process of finding a tenancy less stressful. I have kept in contact with one agent in particular, Jessica, who has been fab at keeping me updated with each property.
Charlotte · 22 October 2022
★★★★★ 1/5
TrustpilotI would not give a good rating due to…
I would not give a good rating due to its poor services. They are just after your money and nothing else.NOT RECOMMENDED
Anonymous · 10 July 2023
Agent replied · 23 October 2024
Hi. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information, like the property address or contact number? Kindly share information with gdpr@pattinson.co.uk so we can investigate further.
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