Pattinson Low Fell reviews in Gateshead

★★★★★ 1/5

Trustpilot

Avoid using any solicitors recommend by Pattisons!

I had a horrendous experience with Bridgeview Law, specifically with Ryan Kelly, the so-called "Junior Conveyancer." This firm is a complete disaster, and I urge everyone to steer clear!They picked up my case just before the completion date and sent the TR1 form less than 24 hours before the complaint date, expecting it to be signed and returned in time. They didn't even request a redemption statement from my lenders until AFTER the original completion date! I've called and emailed them countless times, but they completely ignored me.To top it off, they moved forward with the completion without any warning, claiming on the day that they were looking to complete. This was despite their prior promise that it would only take a week from the original date. They completely ruined my holiday by missing the deadline!The original completion date was supposed to be through Pattisons Auction on 22/08/24, but they finally completed on 9/9/24. Now, I'm still waiting for my funds and answers to my questions. The funds look suspiciously low, and the redemption costs seem way higher than it should be. I've raised my concerns, but once again, no response!After reading all the negative reviews, it's clear that this company is a shambles. If you want to waste your money or risk having your sale fall through, then go ahead and use them. Otherwise, do yourself a favour and avoid Bridgeview Law and Pattisons Auction like the plague!

Kirstie · 9 September 2024

★★★★★ 1/5

Trustpilot

Pattinsons are advertising an hmo( 10…

Pattinsons are advertising an hmo( 10 students) at 10 st judes ter south shields or a man who is bankrupt and has laundered £100000 cash from trafficking immigrants and has gained the hmo licence in a fake name using a fake passport. Patt know the business is not legimate or registered with companies house or hmrc yet they are still advertising his hmo which he does not own on paper .He has police protection as he is the head of the mosque at south shieldsThis company helps people launder money which is a disgrace

James · 8 September 2024

★★★★★ 5/5

Google

I wanted to take the time to leave some feedback for the team at Pattisons Low Fell - Gateshead. In particular Megan and Joe. The team in general were fantastic but Megan and Joe really shone during my time in dealing with Pattisons as a first time buyer. As a first time buyer I was extremely anxious about the process. Megan and Joe were absolute stars through the entire thing. Answers were prompt, professional but both also had the Northern charm of compassion and understanding which really sets them apart from estate agents in a very large buisness. Megan and Joe are absolute assets to Pattisons, its values and what it stands for in terms of providing excellent, personable and professional customer care and service. I sincerely hope they both receive adequate praise and reward for their hard work and efforts. I wish them both the very best for their futures and careers, it’s going to be a bright one for them! Many thanks and all the gratitude in the world

Lauren · 25 October 2023

★★★★★ 4/5

Trustpilot

Wendy Burbridge

The property sold had been used for rental and there had been 4 agreed sales, 3 that fell through in just over 1 year. In addition the solicitors recommended by the agent were closed down, so there was a lot of tension about buyer 4. Wendy kept on top of the progress and kept in regular proactive contact with the buyer, their solicitor and estate agent and my newly appointed solicitor. She kept me appraised of developments and was aware of the issues at each stage. Prior to this phase it had been dificult to speak with the progression team and Angela in the office had been very helpful. I think it very prudent for your firm to retain and reward Wendy in the interests of achieving customer satisfaction and providing experience, commitment and sensitive motivation to advancing sales.

Customer · 20 October 2023

★★★★★ 5/5

Trustpilot

Fully managed service Newcastle

I hold I property in Newcastle with Pattersons, they fully manage the property and have gone above and beyond.Stephen Wilson in particular is amazing.We had a problem with the electrical company and Stephen went the extra mile talking to the power company on our behalf and even siting in a empty property for hours out of his work hours for the company to come and fix the power.Well and truly a outstanding branch and will be using in the future to manage more of our portfolio.

Member · 5 October 2023

★★★★★ 5/5

Trustpilot

Experts in their field, just brilliant.

We can only describe the Manager, Darren and all staff at the Pattinsons West Road branch as all absolutely brilliant! Very pleasant, friendly, and professional!From the initial valuation of our property to final contract exchange their service was excellent; great communication, information, and highly professional.An important point my wife and I would make to anyone looking for an agent is the impressive way Darren (Branch Manager), assessed our property and explained exactly what would happen regarding the sale. Every single aspect of his advice was proved to be correct; price, types of offers, knowledge of the area etc every part of the process happened exactly as he said it would!Once offers were (immediately) received we were supported brilliantly by the branch who were there for us through the whole journey, nothing was a problem to them; they worked with us. We couldn't thank them enough.We highly recommend Pattinsons West Road.

Paul · 4 October 2023

★★★★★ 5/5

Trustpilot

I spoke with Kaya who was very helpful…

I spoke with Kaya who was very helpful and very prompt with her follow up. Great customer service.

Kelly · 8 June 2026

★★★★★ 5/5

Trustpilot

Iv had a great experience with…

Iv had a great experience with Charlotte Mason and would highly recommend. Your communication and proactiveness has been second to non. Thanks for all of your help!

Terri · 26 March 2026

★★★★★ 5/5

Trustpilot

Excellent service from start to finish

The ladies in this office who I deal with (Nicola & Rebecca) are so helpful, their customer service is fantastic. Friendly whilst professional people who get the job done- thank you :-)

Lucy · 13 February 2026

★★★★★ 5/5

Trustpilot

I dealt with Sheila Brannen from your…

I dealt with Sheila Brannen from your Newcastle West Road Branch. She has been friendly, outstanding service, proactive in getting matters to progress. I was impressed with her excellent service from start to finish. In a time when I was dealing with a complicated purchase and sale Sheila was always on hand to help, the advice was always on point, always went the extra mile by obtaining updates from other parties, her time scales were accurate and helpful. She never missed a call, never failed to follow on something and always delivered on her word. Based on my experience with Sheila i will aways recommend your estate agents to friends and family as she delivered and got the job done. I found Sheila courteous and reliable as she delivered the best service imaginable by taking the stress out of the whole process

Imran · 17 August 2023

★★★★★ 1/5

Trustpilot

Wish I had done more due diligence…

Wish I had done more due diligence before wasting 3 months with this company. Just go onto their website and sort by auction finishing soonest. Check out the number of properties that have received no offer at all (90 %) and of the 10% that have a bid check the number that is lower than the starting bid price. Given that the starting bid is likely to be about 15% below what you have said you will accept it demonstrates what a complete waste of time this is.I have had 4 viewings, no feedback and no offers . Although it is a difficult market I had received an offer, prior to going with Pattinsons £35k higher than the starting bid. They convinced me I would get an offer within 2 cycles and I am on my third which is their minimum contractual period ( 3 months)

Townell · 20 July 2024

★★★★★ 5/5

Trustpilot

I wanted to take the time to leave some…

I wanted to take the time to leave some feedback for the team at Pattisons Low Fell - Gateshead. In particular Megan and Joe.The team in general were fantastic but Megan and Joe really shone during my time in dealing with Pattisons as a first time buyer.As a first time buyer I was extremely anxious about the process. Megan and Joe were absolute stars through the entire thing. Answers were prompt, professional but both also had the Northern charm of compassion and understanding which really sets them apart from estate agents in a very large buisness.Megan and Joe are absolute assets to Pattisons, its values and what it stands for in terms of providing excellent, personable and professional customer care and service.I sincerely hope they both receive adequate praise and reward for their hard work and efforts. I wish them both the very best for their futures and careers, it’s going to be a bright one for them!Many thanks and all the gratitude in the world

Lauren · 11 August 2023

★★★★★ 5/5

Trustpilot

Good pleasant communication

Good pleasant communication. Good response to questions. Very detailed report on the condition of my property. Found potential tenants quickly.

Douglas · 9 May 2026

★★★★★ 4/5

Trustpilot

Good friendly service

Helpful, knowledgeable and friendly staff providing a professional and supportive service.

Sarpo · 12 July 2026

★★★★★ 5/5

Trustpilot

I asked Pattinsons if Washington to…

I asked Pattinsons if Washington to come out and value my property, this was arranged by their amazing staff Olivia who booked this in and Carly the lady who came out to value my home. carly was dressed very smart and looked the part, she was courteous and professional, both staff members were brilliant to work with, I felt completely relaxed as I knew my property was in safe hands.Thank you Pattinsons and thank you Olivia & Carly for a first class job,

Dean · 26 July 2023

★★★★★ 5/5

Trustpilot

Janinewas very professional and…

Janinewas very professional and supportive on her dealing with our property. Would certainly recommend

ZoeMurray · 19 June 2026

★★★★★ 5/5

Trustpilot

Excellent Service

Cannot fault the service that I received from Pattinson Estate Agent, who I highly recommend. They kept me informed every stage of the sale and were always polite and professional. My thanks in particular to Kelly and Emily.

Dorothy · 6 December 2025

★★★★★ 5/5

Trustpilot

I was appointed executor to my brother…

I was appointed executor to my brother will and acting on behalf of his beneficiary (son) who wished to sell his father's home.

ANN · 10 April 2026

★★★★★ 5/5

Trustpilot

Craig was extremely professional and…

Craig was extremely professional and truthful. He answered any questions that I had, he also left me a ‘pack’ which had details of houses sold within my area the prices to which they went for, this showed me that no stone had been left unturned.I had another estate agent call round just after Craig and Craig on all levels blew them out of the park!!

G · 1 June 2024

★★★★★ 2/5

Trustpilot

renting a furnished property

We rented a furnished property through Pattinsons and did not have a good experience:They appear to advocate and favour the property owner - As a renter we felt we were very much an after thought. They were very quick in taking a deposit for the property but after this very little contact - we were told it would take 2 weeks for references to be completed it took nearly 3 weeks with very little communication from them - we had no idea if we were going to be able to move in. We were told initially that we could move in on 6th of May and later on was told it would need to be after the 15th of May since this was the first available date a gas engineer was available. Even then no estimated move in date was given it was 'some date after the 15th'- this can be quite stressful when you are between homes and you need to arrange movers etc - no empathy or understanding from Pattinsons - it was very much this is the situation deal with it. Maybe better to ensure the relevant gas certs are in place before you advertise a property? The other thing that annoyed us was that in the advertisements there were images that showed 2 TV sets - as a fully furnished property we expected these to be included but they were taken out before we moved in, we felt this was misleading and a classic bait and switch scam. We were not permitted to see an inventory before we had paid in full 1 months rent - but when you are paying for a fully furnished property you need to know what is included in the rental - . The one good thing we liked was that someone from the estate agent agreed to meet us at the property to give us the keys instead of us having to go to the estate agents. They are probably great to deal with if you are a property owner but as a renter (the people that actually pay the money) the experience was poor

Chris · 13 June 2024

★★★★★ 5/5

Trustpilot

Outstanding staff and service

Sold my property within a week on the market.

H · 13 July 2026

★★★★★ 1/5

Trustpilot

Anyone buying property through…

Caution of Pattinson online auction Any one buying property through Pattinson online action should take extra caution.The property we bidded for online auction the proprietor registered on land registry and the seller are different. We have lost all our deposit money and auction fees including legal costs. Anyone trying to buy property auctioned with this company be extremely cautious . It's easy to say don't try because you could lose all your money.

Raquel · 30 September 2024

★★★★★ 5/5

Trustpilot

Mr Adam Stewart is a phenomenal auction…

Mr Adam Stewart is a phenomenal auction broker and he found few opportunities for me which were good opportunities, if you want to buy in London at auction please speak to the best auction broker in London

Ayoube · 20 June 2025

★★★★★ 5/5

Trustpilot

We really appreciated the care and…

We really appreciated the care and attention from Pattinsons!

Jane · 8 July 2026