Pattinson Estate Agents reviews

★★★★★ 5/5

Trustpilot

As always the staff in forest hall…are the best in the business

As always the staff in forest hall branch are professional & friendly ,they know the business inside out whether thats sales or rentals, the fees are competitive & fair ,keep up the good work & thanks for renting out my property & selling houses for me ,great job

Steve · 21 August 2026

★★★★★ 1/5

Trustpilot

Avoid at any cost. Don't ever bid if you're looking to buy a house.

I was a first time buyer and they trapped me dus to my lack of experience in buying property. Lie after lie. They made me pay seller's solicitor fee of £3500 which was written at the bottome of the special conditions in very small words. Told me the property will be in a vacant possession but it wasn't as this was another trap just to make me bid on the property. And they are so many things I can't be asked to write as I am so annoyed and frustrated with their service.

Moiz · 17 December 2025

★★★★★ 1/5

Trustpilot

Communication Issues?

We were frustrated and disappointed in our tenant find dealings this time as we have been customers of Pattinson's for several years and this has been our worst experience. Progress from prospective tenants viewing the property to actually taking up the tenancy was slow, we were constantly chasing the local office for answers. We also received two incorrect communications from the central office saying the tenancy had started when it obviously hadn't. The individual agents involved were all pleasant and helpful but perhaps more communication between them, the central office and us could have made the experience more positive.

Mrs · 15 December 2025

★★★★★ 5/5

Trustpilot

Recent sale

I would not hesitate in recommending our local Pattinsons estate agents. Jason and his team were extremely helpful, personable and answered any questions we had as a family.

A · 18 January 2026

★★★★★ 5/5

Google

From my first viewing of my house the team, particularly Michelle were extremely helpful. I even received an email from them when I requested a second viewing over the bank holiday weekend when the office wasn’t open. The whole team is very friendly and supportive as a first time buyer. My experience felt very personal as opposed to just being one of lots of other people that they don’t remember. Thanks again!

Emma · 9 September 2025

★★★★★ 5/5

Trustpilot

I recently bought a house from…

I recently bought a house from Pattinson. Lyndsay Greenwell is very helpful person. You always get quick response from Lyndsay and other staff.

Hui · 3 February 2026

★★★★★ 5/5

Google

Pattinson handled the sale of my property professional and expediently. As a first time seller, they had all the contacts to services to hand to save me looking for my own solicitors. They kept me up to date with the sale progress and helped to iron out the issues that needed addressing. Overall and hassle free experience and one that I can recommend highly.

J · 16 March 2026

★★★★★ 5/5

Trustpilot

Marian was fantastic through the whole…

Marian was fantastic through the whole process! Very helpful and informative and kept me updated all throughout! Thanks again

Lori · 13 February 2026

★★★★★ 5/5

Google

Michelle was super helpful, really thorough and has great property knowledge and insights which she doesn’t hesitate to share. Will be using the team again! Special thanks to Michelle for her support, hard work and consistency with …

Dentaya · 16 August 2025

★★★★★ 5/5

Trustpilot

Houghton Le Spring Dream Team

Dan is an awesome photographer who is from Houghton Le Spring branch

Kerry · 21 March 2026

★★★★★ 5/5

Google

Dealing with the team at Pattinson Low Fell was a first class experience for me from start to finish. Every member of the team was very professional and updated me regularly during the process. The sale of my house completed within 8 weeks …

Simon · 16 May 2025

★★★★★ 1/5

Trustpilot

Terrible

Terrible. Premises rented to my son in such a state of what I can only call neglect to the point of dangerous. At no point have they admitted any sense of responsibility for this or that issues raised were of concern. Beware before renting from them and complete any safety checks yourself including the whole property if taking a flat or studio apartment.

Martin · 8 February 2026

★★★★★ 5/5

Google

As first time buyers, we were nervous about the process of purchasing our first home. We needn’t have worried - Jessica was so helpful, friendly, and communicated with us regularly. She chased things up when progress slowed, and kept us in the loop at all times with phone calls and emails. This went such a long way for putting our minds at ease. A lot of agents treat you like a number, but we felt so looked after, and that Jessica genuinely cared about things going smoothly for us. Can’t recommend enough! Thank you.

Jenna · 23 February 2025

★★★★★ 1/5

Trustpilot

FRAUD-They bid on their properties & increase sale price for commissions.

I was bidding on a property when the time finished and I was suppose to be the winner. I obviously won but they didn’t send me a confirmation email saying I won. Everything was there including the legal pack. They made excuses to not let the property go £10k cheaper.ABSOLUTE SCAM. They Control The Website and have people working from home bidding on the sale price so they get their commission. GREEDY BEGGERS.

John · 4 December 2023

★★★★★ 5/5

Google

A big thank you to the team a Pattinsons Lowfell, Michelle, Jessica, Dawn and Phil. They had my property sold withing one week for the the asking price and the streets top value. The communication was excellent throughout the sale, and I was kept updated consistently. I'll happily use them again for future sales and happy to recommend them to anyone looking for a quality sales service.

James · 14 December 2025

★★★★★ 5/5

Google

I'd definitely recommend Pattinson and in particular Jessica. She was unbelievably helpful throughout the whole process (which was very stressful and long!!). As a first time buyer I was very inexperienced and nervous about the whole process but Jessica put me at ease with her invaluable guidance. A real credit to the team.

Katie · 19 November 2024

★★★★★ 5/5

Google

Michelle is due a payrise or bonus for her good service

Geno · 16 February 2026

★★★★★ 1/5

Trustpilot

house sale - Hexham Branch - worst experience ever

After the sad loss of our mum we contacted Pattinson - Hexham branch to market and sell her house. A very emotional sale as you can imagine. Their service was shocking. We were advised to market her house at a price tens of thousands below its value. The house sold at the price we stipulated. the sale fell through and we only found out about it because a neighbour saw the agents doing a viewing on the house and she told us. The house then sold - with sealed bids, and we were told the best offer was from a person who had no chain, no mortgage and was ready to go and all the relevant checks had been made. 3 months later, nothing had happened and we were constantly chasing for answers. After 5 months we found out that we were in a chain and that our buyer was selling their house through Pattinsons. We were lied to and deceived and it cost us thousands in heating bills and other utilities over the winter. Marc was vague in his communication and the girls in the office either lied or just weren't in the loop. The complaints are endless and too many to go into. We've since contacted their head office with our complaints, but as expected not a single response back from them. Not even an acknowledgement. This was a very sad sale for us and it was made harder by very appalling service. Avoid at all costs. I wish I'd read some of the reviews on here before I appointed their services.

Rebecca · 21 April 2023

★★★★★ 5/5

Trustpilot

Low Fell Branch have helped in numerous…

Low Fell Branch have helped in numerous transactions and have been impeccable with the service and communication , it makes a Big difference when dealing with life changing decisions

Customer · 13 September 2026

★★★★★ 1/5

Trustpilot

Attempted to poach a property whilst…

Attempted to poach a property whilst valuing it for a house buying company I had appointed. Left their business card and said they would be able to sell it if we didn’t get the figure we wanted from the company. Then went on to value the property £100,000 below 4 other local agents resulting in us having our initial valuation from the company reduced by £70,000.

R · 1 March 2024

★★★★★ 1/5

Trustpilot

Integrity is not their Middle Name!

My partner was selling her bungalow through the Morpeth branch. An offer was accepted but unfortunately the buyers turned out to be time wasters very late in the process. Whilst this was not the fault of Pattinson, the issue we have is that they encouraged the buyers to back out by arranging a rental property for them, then arranging viewings of alternative properties on the market. There was more than a hint that they misled them on how quickly our new house would be ready to move into. No doubt thinking of the extra commission, on the false assumption that we would keep the bungalow on the market through them regardless. They drip-fed us information without being clear that the buyers were planning to back out and that they were facilitating other options for them. This meant we had packed and were ready to move house when they finally gave us the truth. We felt quite betrayed.This is the second time I have experienced Pattinson acting with a lack of integrity. A few years ago I rented a property via the Forest Hall branch. They knowingly misled me about how long the property would be available for. The owner was due to return from the Navy in a year. They knew this, (as confirmed later by the owner) but told me it had been bought as a long term investment and would be available for the forseeable future.I will never use Pattinsons again as I don't feel they can be trusted.

Darren · 18 January 2023

★★★★★ 1/5

Trustpilot

PATTINSON MORPTH ARE A HORRIBLE ESTATE AGENTS !!!

*** UNDER NO CIRCUMSTANCES SHOULD YOU RENT A PROPERTY FROM PATTINSON ESTATE AGENTS MORPETH ***1) I arranged to view an apartment on Monday 7th October 2024 with Pattinsons Estate Agents Morpeth which stated on their website available to rent from the 16th September 2024.2) Charlotte Bruce showed me around the apartment which I thought would be a lovely home🏡. Charlotte Bruce was very polite when showing me around the property however gave me false information saying that the property was available to move into.3) I really liked the property and offered to pay 6 months rent in advance at the property viewing and showed my banking app to prove I was in a position pay six months upfront. I also showed my work DBS check to show that I would be a trustworthy Tennant.4) Charlotte Bruce did not inform me that the property needed a new Gas Safety Certificate and an Electrical Safety Report !!! Even though the property was advertised on Pattinson Morpeth Website available from the 16th September.5) I paid the £200 Holding Fee the day after the viewing with good faith to secure the property after paying the Holding Fee there were no updates whatsoever unless I contacted Pattinsons Estate Agents first.6) 17 days after paying my Holding fee the Gas Safety check had still had not been completed !!! I then asked for my Holding Fee to be refunded.7) Charlotte Mason from Pattinsons phoned me and refused to refund my £200.00 Holding Fee despite the Gas Safety check not been completed and no suggested moving in date for the property 17 days after paying my holding deposit !!!8) 21 days after paying the Holding Fee and only just finding out a move in date and me informing Eloise Wallace that I would be complaining to the Property Ombudsman with a large amount of supporting evidence Eloise Wallace agreed to refund my Holding Fee.Eloise Wallace did not apologise for the terrible service I had received from Pattinsons Estate Agents Morpeth !!!*** Morpeth is a very small Town and if the only option is to rent a property through Pattinson Estate Agents then make sure you see a valid Gas Safety Certificate & Electricity Report before paying your Holding Fee ***

Ian · 4 December 2024

★★★★★ 5/5

Trustpilot

Sale & purchasing was handled…

Sale & purchasing was handled exceptionally well by Nathan Curry who pushed at every opportunity too get the sale & purchase completed. Much appreciated 👏 Graham & Christine.

Graham · 3 September 2026

★★★★★ 5/5

Trustpilot

A big letting agency with positive culture

Very positive experience, they are very responsive to calls and mails pertaining to the rented property. Clients' satisfaction is important to the organisation, I strongly recommend who wants to rent or buy.

Tayo · 4 August 2026