Trusted Agent profile · Gateshead
★★★★★
1,098 reviews across 2 platforms
2 Hills Street, Gateshead, NE8 2AS, NE8 2AS
Pattinson's office in Gateshead, at 2 Hills Street, is rated 4.3 out of 5 across 1,098 reviews on two platforms.
Every review we hold for the Gateshead office, from every platform, shown as written. First names only.
1/5
TrustpilotExtremely poor service with my rental…
Extremely poor service with my rental property. They have handed over an uncleaned property and upon asking saying I have not opted for a clean property. The car parking entry key has not been given with an excuse they not sure where the fob is! Not at all happy with the service.
5/5
TrustpilotDean from pattison has been absolutely…
Dean from pattison has been absolutely excellent from start to finish, helped me through what has been a really stressful and difficult time and genuinely took time to help me and make sure I was sorted with a suitable property as quickly as possible. Totally stress and hassle free and I can’t thank them enough
5/5
TrustpilotI have bought the property through…
I have bought the property through pattinson estate agents in Washington branch. Kimberley and her manager was great, very knowledgeable, helpful. I would highly recommend this branch for anyone looking to sell or buy property. The service is 5 star.
5/5
TrustpilotPersonal service
Personal service, always followed up calls and returned calls and queries. Jason dealt with the sale all the way through, no handing over to others, dealt with my man’s sale and looked after her with respect, using them / him to sell my house too
5/5
TrustpilotPositive experience
I had the pleasure of meeting Carly from Washington Pattinson; as a newcomer to property investment, I was confused and knew very little about it, but she is very professional and helpful, and I would highly recommend her to anyone.
5/5
TrustpilotJosh Singh amazing support.
Amazing customer service and professionalism from a commendable Josh Singh. Outstanding service, going the extra mile to achieve customer satisfaction. A huge thanks to you Josh, from Aileen and Scott
1/5
TrustpilotPattinsons Ashington put
Pattinsons Ashington put any property up for sale even though the sellers can not proceed pure time wasters
Hi, we are sorry you have not had the experience we expect from our team. can you provide more information, like the property address in question and the email address you registered with us. Can you provide this information to socialmeadia@pattinson.co.uk so we can look into this matter further.
5/5
TrustpilotExcellent team at Pattinsons Gosforth…
Excellent team at Pattinsons Gosforth branch espeacilly Kerri, they helped out with forms and scanning documents that were time sensitve even down to using their own phones when scanner played up, The Gosforth office based team are ahead of their game,friendly and genuine I would highly recomend that outlying offices look to them as an example to raise their own bar accordingly,
1/5
TrustpilotVery very poor on the rental side
Very very poor on the rental side, don't return calls or emails, rude and unprofessional staff, clearly lack basic training. They seemed to have a very flimsy grasp of property law
We are very sorry to hear this, Mr Stone. One of our team would be happy to discuss your problem if that is something you would like to do.
5/5
TrustpilotGosforth Branch Excellence
I had the pleasure of dealing with the Gosforth branch very recently. They were excellent - friendly, helpful, efficient. Keri (and Katie) went out of their way to help me in very difficult circumstances. They were sensitive to my needs and went the extra mile which I really appreciated. I would definitely use them again & can't recommend them highly enough.
4/5
TrustpilotSale of property through online auction
The team were proactive in trying to generate interest in the property for sale and ensured we were successful in finding a buyer. They were friendly and helpful and we were kept informed of progress throughout.
5/5
TrustpilotBrilliant friendly service from start…
Brilliant friendly service from start to finish. We have purchased a property from Pattinsons and are now using them as a management agent for another property, thy have been great in both instances.
5/5
TrustpilotCarly from Washington
Carly from Washington recently done my house valuation,during the visit to my house she was very friendly, professional and passionate for her work. While explaining what she would be doing and answering any questions I had.Would highly recommend.
5/5
TrustpilotAbove and beyond
Excellent customer service went above and beyond what I would have expected them to do for what I had asked for. Would highly recommend and will look to use them in the future!!
5/5
TrustpilotExcellent Service from start to finish
Excellent Service from start to finish. They say that selling a house can be one of the most stressful things you can do but the Pattinson team made it as pain free as it could possibly be.
1/5
TrustpilotUsed tenant finder service
Used tenant finder service. Promised the world and delivered an appalling service. No effective communication, lost keys, didn't seem in the least bit bothered about finding a tenant despite saying they would have one found within a week!
5/5
TrustpilotExcellent service from Kimberley
Excellent service from Kimberley at the Washington branch. Very friendly, chased up the sellers to speed up the progress of the sale, returned calls and emails promptly and answered queries. On completion day eased the nerves that they sale would go through on that day.
5/5
TrustpilotStress free and friendly service
From start to finish we had nothing but a positive experience. Michael who came to value our home was polite, chatty and friendly. Super fast service when we reported an issue with the sales board! Kept us informed and up to date at all times. If I was to ever move again I’d 100% go back to Pattinson's! Thank you
5/5
TrustpilotGreat customer service/Communication
First time buyers me and my boyfriend. Contacting for property information and Helen Widdowson couldn’t have been a bigger help, clear, honest and very forth coming with information. Then connecting us to Mortgage Advisor Carol Emmerson who again couldn’t have been more honest and helpful. Both keep in contact to make our house buying journey so easy.
5/5
TrustpilotPattinson staff are excellent
Pattinson staff are very helpful, professional and excellent . We have been with them for almost a year as investors. Sam has worked hard and secured a few properties for us. Their attitude is excellent
5/5
TrustpilotWashington branch carly
Dureing difficult family time , i cant praise carly list and the washington branch for there help and proffesionalism dureing the sale of my home above and beyond what i expected special lady and team
5/5
TrustpilotAs first time buyers
As first time buyers, Faith really held our hands and constantly sent through potential properties until we found the perfect one. Great communication and availability, great support and a great result.Thank you!
5/5
TrustpilotOur house had been up for sale with a…
Our house had been up for sale with a local agent foe 16weeks with hardly any interest. After moving to Pattinsons the have had 2 offers within a month. The staff are very friendly and helpful. It has certainly help ease what is a very stressful time.Thank you
5/5
TrustpilotEmma and Dean have been absolutely…
Emma and Dean have been absolutely amazing throughout are full sale! Always took the time to talk to us about what was happening next they’re amazing! Can’t thank them enough:)
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
