Reeds Rains reviews

★★★★★ 5/5

Trustpilot

Reeds Raines are Trustworthy Knowledgable and Reliable

It’s 41 years since I last moved and a lots had changed. Reeds Raines helped me enormously to both buy and sell. Gave advice and recommendations when needed and answered any queries quickly

Elaine · 5 September 2026

★★★★★ 1/5

Trustpilot

Most useless company award 2020/2023

One of the most useless companies I have ever had the displeasure of dealing with. Almost every single member of staff we have spoken to about various issues have been so dismissive and dim witted that their answer to us not having a functioning washing machine for 3 weeks, was “well can’t you use a dry cleaners?” In an area where the closest one is over 15 miles away and closes before we can finish work meaning we could only do washing between their slim to nine weekend hours.We got that little “hiccup” out the way and thought thank god we don’t have to deal with them again… until a mass leak in the building has ruined most of the bathrooms, ours included and wouldn’t you know it. Ours is the only one AFTER 2+ YEARS. To still not be done. There is damp. Mould. The floor is literally soft and rotting. There are silverfish now taking up residence in the soaked flooring and the bathroom smells like damp. (Oh and we know now thanks to the builders showing us the upstairs bathroom they done, that there is no water proofing what so ever in the bathroom so it will keep getting worse until we fall through the sodding floor. We have told red rains about this on what must be over 12 times so far and they have done 0 about it :) once again I could imagine their response would be along the lines of “well there’s a seaside 30 miles away, why don’t you just use that”. Again. Words cannot describe how useless they have been and at this point in time we are considering just taking legal action thanks to the 4 visits we have had all saying “oh that’s bad, I’ll inform my manager” 😂 like that will do anything. Useless.

Scott · 26 May 2023

★★★★★ 2/5

Trustpilot

Reeds rain.

Reeds rain.. cowboy company that cannot be trusted. Very quick to make things happen when it suits them yet takes incredible amount of time getting through and dealing with issues. One thing after another.. blame landlord or blame letting agency for being slow? Boiler been out several months, once it was ‘fixed’ after returning 3 times to resolve the issue it then turned into a fire hazard and the best they can do is constantly delay it and avoid the matter. Everyday since I have moved into this apartment has caused me nothing but problems, problems they should’ve dealt with prior to moving in.. forcing me to deal with it and go out my way costing me my time, job and peace. Would not recommend. Lucky I still have a roof over my head for 2 stars.

Mohammed · 16 May 2026

★★★★★ 5/5

Trustpilot

What a great Team at Reeds Rains…

What a great Team at Reeds Rains Woodseats they have been so helpful over the past 4 years, I have rented twice from them Thankyou Guys! ⭐️⭐️⭐️⭐️⭐️ much Recommended!!

Wayne · 14 September 2026

★★★★★ 5/5

Trustpilot

Little Sutton Branch were all fantastic

Stephenie & Molly were absolutely amazing the whole way through the selling process. Karen has put together a wonderful team and they all go above and beyond to help. I wouldn't hesitate to use them again and will recommend them to anyone looking to buy or sell a house

Elli · 17 December 2025

★★★★★ 5/5

Trustpilot

Received exceptional service from…

Received exceptional service from Huddersfield Reeds Rains branch from start to finish. Special thanks to Ronnie who assisted me with the house purchase. Extremely happy with the high level of customer service, professionalism and readiness to help. Ronnie had thorough knowledge about the house and answered all my questions, also he verified my proof of funds therefore speeded up the whole process. Thanks also to Tracey in the huddersfield office she was very helpful and dealt with everything in a prompt and efficient manner. Very grateful and really appreciate the exemplary service I received. Thank you so much.

Zahid · 11 March 2023

★★★★★ 5/5

Trustpilot

Reeds Rain sold my property very…

Reeds Rain sold my property very quickly, always keep me informed. Would definitely recommend using Reeds Rain I had no issues at all. Deborah from the Durham branch was absolutely fantastic.

Claire · 27 August 2026

★★★★★ 5/5

Google

A big thank you to Mark and all of his team for the sale of my property. I would like to say a special thank you to Sarah who worked so tirelessly and professionally during the sale of my property. She went above and beyond. She has a vast range of knowledge and experience of the whole process. If I was to sell again, I would not consider any other agent than Reeds Rains! .P Atkinson

Pat · 13 February 2025

★★★★★ 1/5

Trustpilot

Northwich Branch - Absolutely Worthless

Northwich Branch - Absolutely WorthlessIf you are a renter, please stay away from properties that use this branch.Unhelpful, always a delay, not wanting to do the work needed and mostly ignore you.They are unwilling to even speak about maintenance issues, all they do is take the rent and ignore you. Heating issue? Fix yourselfDrainage issue? Fix yourselfIssues they said they would fix once you moved in? Fix yourselfProperty inspection? Waste of time, they never turn up and ignore youI just have no idea why it’s so difficult to get things done. Isaac in the maintenance department literally does nothing to help and would never even bother replying. Jonathan is as unhelpful and there is nothing I can do to get problems fixed.I will never rent from these again; absolutely appalling.

Billy · 19 December 2024

★★★★★ 5/5

Trustpilot

The Team at Reeds Rains Didsbury offer an Excellent Service

The Team at Reeds Rains Didsbury have been there for me even before I put my property on the market. Their support and guidance on market conditions and the industry was invaluable, they were honest and very helpful. Elly was my go to, she is outstanding. During the viewing stage their communication was excellent. Not just an auto email but regular calls to discuss progress and feedback. I'm delighted that my property has now sold, STC, and again, David the Manager called and his exact words "it's my job to help and support you through the sale now, i'll do everything I can to help". And he's stuck to his word, just superb! It's so refreshing to get such great customer service. Big thank you to all at Reeds Rains Didsbury.

Customer · 12 January 2023

★★★★★ 1/5

Trustpilot

It’s all about the buyers, stuff the paying customer!!

I am writing this review from the vantage point of two separate house sales - our own home and assisting my parents house sale.All was good in the early stages of both sales until it came to sorting out a moving date and on both occasions (different estate offices) the clear priority was to only help the buyers and not give much (if any) help to the seller (the reeds rain customer who actually pays!). On both occasions we were bullied to meet the demands of the buyers, regardless of how ridiculous the time frames were being asked.During the day of our move we were constantly nattered by phone and text (7 calls) to see if we had left the property as the buyers were wanting to get in.If you are selling a home I would not recommend reeds rains one bit, in my experience they just added to the stress.

Graham · 3 January 2023

★★★★★ 5/5

Trustpilot

Reeds rains have been excellent…

Reeds rains have been excellent throughout this process of buying my property, very understanding and patient especially when I needed to see the property 3 times before making an offer, if I ever sell this property I will definitely 100% use reeds rains….

Jason · 22 May 2026

★★★★★ 5/5

Trustpilot

Great Service.

All the work that we needed to do was taken in hand and we had help all through the sales process, Luke and his fellow colleagues were great and I cannot thank them enough for working with what could be said as vulnerable people.

Craig · 14 May 2026

★★★★★ 5/5

Trustpilot

Our house was sold very quickly but…

Our house was sold very quickly but unfortunately the buyer changed their mind. The staff at Reeds Raine were very supportive and immediately started sending other buyers to see our property. We have now got a new buyer at a better price so fingers crossed this sale will do through.

MRS · 10 October 2024

★★★★★ 5/5

Google

Sarah is amazing,so personable, approachable and friendly. She found us our perfect rental property and helped us through the whole process with the utmost patience and professionalism. Being new to the area she was so informative which has helped us to settle in to our new home and surroundings much easier. When Sarah was unavailable Oliver too was so helpful. We would thoroughly recommend Reed Rains Garstang!⭐️⭐️⭐️⭐️⭐️

Elizabeth · 20 November 2023

★★★★★ 1/5

Trustpilot

Yet again nothing done to sort my issue going on since MAY

Yet again introduced to someone who said they can help look at my issues that have been going on for months and so far they have done absolutely nothing, don’t reply they are so rude!!! Since May this has been going on, was meant to have rent increased in May said they can only do it in September! And guess what still not happened. Promised they would fix it and get back to me and nothing at all! No reply!! So so RUDE and have no interest in correcting their mistakes! Can’t afford my mortgage hence why we asked for a rent increase, since MAY this has been going on. Tenant was expecting new amount to be taken and reedsrains haven’t done anything at their end!!! SHOCKING stay away

Katie · 17 October 2022

★★★★★ 5/5

Trustpilot

Fantastic Service and Very Helpful Agents

We had a very positive experience with both agents when we viewed the property twice. From the moment we arrived, the service was friendly, professional and welcoming.

FD · 26 August 2026

★★★★★ 5/5

Trustpilot

Excellent service

When you’re are trying to sell your property in a challenging market it’s vital to have an Agent who has belief and optimism about the process ahead. Reeds Raines secured a potential buyer ahead of schedule and I’m truly grateful for their excellent service.

Steven · 29 April 2026

★★★★★ 5/5

Trustpilot

A super bunch x

What a lovely bunch they are! Helpful and knowledgable and always there to answer your questions.It’s a stressful time but I’m glad and reassured they are just that call away. With their help hopefully we will be moving into our new home soon.

Su · 4 May 2026

★★★★★ 1/5

Trustpilot

If you want to waste your time on the…

If you want to waste your time on the market, recieve no support from the agent. Have them make up contracts. Never have staff to do viewings and end up taking your own photos of your property on your iphone and have them not let you leave them as an agent when you raise the issues. Reeds rains Hull is the agent for you.

Anon · 4 January 2024

★★★★★ 5/5

Trustpilot

Five stars …. Excellent service

Fantastic service from the whole team at Bamber Bridge but a special thanks to Emily, Lauren, Mark and Donna. Excellent communication in a timely manner and help and guidance navigating the process of selling a property.

Mrs · 17 February 2026

★★★★★ 1/5

Trustpilot

Waste of Time

I used Reeds Rains to list my property, they were all singing and dancing with positivity but once I’d paid for ‘professional’ photography, I seemed to be forgotten about. (Photographer was rude too!) I didn’t get any viewings so was constantly chasing the office for updates. I had a friend put in an enquiry and they didn’t contact him for 10 days!!!!! Never answer their phones or emails. Was on the market for 4 months before I switched to another agency and the house was sold within a month. Staff clearly don’t care about the sale, more like they are incentivised to get the listing.

Claire · 5 August 2022

★★★★★ 1/5

Trustpilot

Useless

Do not use these incompetent con artists.Had our apartment ruined by a serious leak from the apartment they manage above us. After the building's management company sent out a plumber to turn off the water to stop the leak, Trudy in the Ballyhackamore branch told their tennant to just turn the water back on again. That was on Saturday morning, on Monday morning the building's management company plumber came back to repair the serious leak and was told to stop by the incompetent Trudy. Several hours, and the need to complain multiple times, later, as well as more buckets full of leaked water collected, finally the completely incompetent Trudy at the Ballyhackamore branch managed to get a plumber to come out and fix the leak. Now after many failed attempts to get the incompetent Trudy to provide their insurers details I have come to the conclusion that the only option is to take legal action against them to force them to give me the details of their insurers so that I can have my seriously damaged property repaired.If you let these incompetent imbeciles do anything for you in any capacity, be warned, you will end up in court facing significant costs just because of their gross stupidity and incompetence.

Derek · 30 July 2022

★★★★★ 5/5

Trustpilot

Our dealings with Reeds Rains have been…

Our dealings with Reeds Rains gave been flawless. They sold our house for full asking price in 5 days to our 2nd viewer of 6.

Melissa · 27 August 2026