Farrell Heyworth Garstang reviews

We're delighted to hear about your experience with our Morecambe branch and thank you for taking the time to share such detailed feedback. It's especially pleasing to know that the difference in marketing and support was evident from the outset, resulting in viewings being arranged quickly and a successful sale shortly afterwards. We’re very grateful for your recognition of Sheryl Cliff's expertise and commitment in securing a buyer, and it's wonderful to hear that Gemma Read then provided the proactive, professional support needed to guide your sale through to completion. Keeping clients informed and helping to manage the process as smoothly as possible is something we take great pride in, so your comments will mean a great deal to both Sheryl, Gemma and the wider team. Thank you again for your recommendation and for choosing Farrell Heyworth to help with your move. Best regards Jeremy Collins Director Farrell Heyworth

We're sorry to hear that you feel dissatisfied with your experience. We take feedback of this nature seriously, particularly where concerns are raised regarding the management of a neighbouring property. However, we are unable to identify the circumstances you describe from your review and therefore cannot comment on the specifics in a public forum. We would welcome the opportunity to better understand your concerns and review any issues that may have been brought to our attention. If you would be willing to contact the branch directly, a member of our team would be happy to discuss this with you further. As a business, we are committed to acting professionally and working constructively with all parties involved in the properties we manage. Best regards Jeremy Collins Director Farrell Heyworth

We're sorry to hear that you felt dissatisfied with your experience and appreciate you taking the time to share your feedback. Selling a property can be a lengthy and sometimes frustrating process, particularly where there are complex factors involved, and we understand that this can influence perceptions of the service received. As estate agents, we aim to provide professional advice, clear communication and marketing support throughout the instruction while working within our clients' preferences and circumstances. We're pleased that you found aspects of the marketing positive and that Lucy F made a favourable impression. We will ensure your comments are shared with her. While we're unable to comment on individual matters or differing views of events in a public forum, we can assure readers that our team is committed to acting professionally, providing accurate information wherever possible, and supporting both sellers and prospective purchasers throughout the sales process. We regret that your experience did not meet your expectations and wish you every success with your future plans. Best regards Jeremy Collins Director Farrell Heyworth

We’re really pleased to read this, thank you for taking the time to share your experience. It’s great to hear that communication was clear from the outset and that everything was handled smoothly, from organising work to answering questions along the way. Alison Whiteside and her team take real pride in being proactive, approachable and supportive, so your comments will mean a great deal to them. Providing regular updates and taking the pressure off our clients is very much at the heart of how we work, and it’s reassuring to know that came through for you. Thank you again for your recommendation and kind words. Best regards Jeremy Collins Director Farrell Heyworth

We're delighted to hear that you had such a positive experience. Moving home can be a stressful time, so it's particularly reassuring to know that Gabby provided the understanding, support and professionalism you needed throughout the process. We'll be sure to pass on your kind comments to Gabby. Delivering a supportive and professional service is something we strive for, and it's wonderful to hear that this was reflected in your experience. Thank you for taking the time to share your feedback, and we wish you all the very best moving forward. Best regards Jeremy Collins Director Farrell Heyworth

We’re sorry to hear how strongly you feel about your experience with our Cleveleys branch. We understand how frustrating this situation must be, particularly where expectations around marketing activity, communication and overall service do not feel aligned with what was anticipated. Your comments have been noted, and we recognise the impact this has had. With regard to your concerns, we have previously provided details of our complaints procedure so that your feedback can be reviewed thoroughly and fairly. We would respectfully encourage this route to be followed, as it ensures your concerns are considered in full and responded to appropriately. As a matter of policy, we are unable to comment on specific arrangements or individual circumstances within a public forum. Best regards Jeremy Collins Director Farrell Heyworth

We’re sorry to hear you feel disappointed, particularly around communication. Following your recent conversation with the branch manager, we’re pleased to understand this was discussed and that you left the office feeling more reassured. We do appreciate how important regular updates are, and your comments have been noted. Thank you for your patience, and we do hope things progress more smoothly from here. Best regards Jeremy Collins Director Farrell Heyworth

Thank you for your kind feedback. We’re really pleased to hear that the Garstang team struck the right balance between professionalism and a personal approach. Keeping clients informed and responding promptly to requests is something we work hard to maintain, so it’s great to know your sale felt seamless as a result. We appreciate you taking the time to share your experience. Best regards Jeremy Collins Director Farrell Heyworth

We’re sorry to hear that you feel so dissatisfied with your experience and that this has left you with such a negative impression. As estate agents, we are required to act on the explicit instructions of the property owner and within the relevant regulatory framework. This can, at times, lead to outcomes or communications that are frustrating for tenants, particularly where expectations and responsibilities are not aligned. We’re unable to comment on individual circumstances, correspondence, or third‑party commentary in a public forum. That said, clear and timely communication, fair treatment, and professionalism are principles we take seriously, and it is disappointing to hear that you feel these fell short in your case. Feedback of this nature is not taken lightly. Concerns of this kind are always best addressed directly and privately, with our team, where they can be reviewed fully. Best regards Jeremy Collins Director Farrell Heyworth

We really appreciate you taking the time to leave such a detailed and thoughtful review. It’s great to hear that Farrell Heyworth was able to support you through the sale of two properties as you moved out of the rental market. While it’s reassuring that the first transaction progressed smoothly, we understand how testing it can be when a sale becomes more complex and drawn out, particularly when delays are outside your control. Your recognition of Alison Whiteside is especially appreciated. Her persistence, professionalism and calm reassurance during a challenging progression clearly made a significant difference, and it’s exactly the level of commitment we expect from our sales progression team. Knowing that you felt supported throughout and confident that she was doing everything possible to achieve completion means a great deal to us. Thank you again for your kind words and for placing your trust in Farrell Heyworth. We wish you every happiness in the next chapter. Best regards Jeremy Collins Director Farrell Heyworth

We’re sorry to hear that you remain dissatisfied with your experience. We would also like to acknowledge that an internal drafting phrase was inadvertently left in a previous response, which should not have appeared publicly. While tools may be used to help ensure clarity of wording, all reviews are read and considered by our team. We are keen to look into the concerns you’ve raised. We would strongly encourage you to contact our tenancy team directly and provide any relevant details so that we can fully investigate the situation and understand what occurred. We remain open to reviewing this matter and would welcome the opportunity to do so. Best regards Jeremy Collins Director Farrell Heyworth

Absolutely, I’ll keep all responses to a maximum of two paragraphs going forward. Here’s a shortened version of the most recent response, in line with that approach: Thank you for taking the time to share such thoughtful feedback. We’re really pleased to hear that you felt fully supported throughout the sale of your apartment, especially given the distance involved, and that communication remained clear at every stage. It’s great to see the team recognised, including Nicole Lloyd, Angel and Alison Whiteside, for their care and consistency. Knowing you felt confident leaving things in capable hands means a great deal to us, and we truly appreciate your recommendation. Best regards Jeremy Collins Director Farrell Heyworth

Thank you so much for sharing this lovely feedback, and congratulations on completing your sale. It’s genuinely heart‑warming to read how supported you felt from start to finish, particularly during what you describe as a very stressful time. Knowing that Alison Whiteside was able to guide you through the process, offer clear advice, listen when you needed to offload, and still bring warmth, humour and reassurance to every interaction is exactly the experience we strive to provide. Alison’s calm professionalism, combined with her natural empathy and positivity, clearly made a real difference to your journey, and your words reflect just how valued that support was. Feeling lifted and reassured during such an important life event is no small thing, and we’re delighted she could be there for you every step of the way. Thank you again for choosing Farrell Heyworth and for taking the time to recognise Alison’s efforts so thoughtfully. We wish you all the very best for the next chapter. Best regards Jeremy Collins Director Farrell Heyworth

Thank you for taking the time to share your experience with us. We’re really pleased to hear that, across both sales, you felt you received good value and that the second transaction in particular ran smoothly. As you’ve noted, market conditions can vary, so it’s reassuring to know that our team’s advice and support helped keep things moving in the right direction. It’s great to see Gemma Read recognised for her responsiveness within our Lancaster Sales Progression team, and John Holloway for the steady, practical guidance he provided from our Morecambe office. Clear communication and considered advice are central to how we work, so your comments are very much appreciated. Thank you again for choosing Farrell Heyworth, and for recommending the individuals involved. Best regards Jeremy Collins Director Farrell Heyworth

We’re sorry to hear that you feel dissatisfied with your experience and appreciate you taking the time to share your feedback. Unfortunately, we’re unable to identify the specific transaction referred to from the information provided, which makes it difficult for us to look into the matter in any meaningful way. We would encourage you to contact the relevant branch team directly so that your concerns can be reviewed with the appropriate context. While we’re always happy to recommend third‑party professionals, such as conveyancers, we’re not able to take responsibility for delays or issues arising within the legal process, as this sits outside of our control. We recognise how frustrating delays can be and understand the impact this can have on all parties involved. Please contact your local branch so that we can investigate this matter and any third parties we have recommended in further detail. Thanks, Best regards Jeremy Collins Director Farrell Heyworth

We're delighted to hear that you had such a positive experience during your purchase. Thank you for highlighting the support provided by Alison Ainsworth and Natalie. It's great to know that their responsiveness, clear communication and commitment to keeping things progressing helped make the process smoother for you. We understand how important timely updates and prompt answers can be when navigating a property transaction. Providing professional, attentive service is something we strive for across all our teams, so your feedback is greatly appreciated. Thank you again for taking the time to share your experience and for recommending our services. Best regards Jeremy Collins Director Farrell Heyworth

Thank you for sharing your feedback, it’s great to hear how positive your experience has been. A smooth and straightforward sales process makes a real difference, so it’s reassuring to know that Alison Whiteside’s friendly, thorough and efficient approach helped everything progress so well. Making the experience clear and easy for clients is exactly what we strive for, and it’s lovely to hear that this was reflected in your dealings with her. Alison will be delighted to read your comments, and your kind words are very much appreciated. Best regards Jeremy Collins Director Farrell Heyworth

We’re really pleased to hear about your experience, and thank you for sharing it. It’s great to know that your purchase with Farrell Heyworth was supported so positively, particularly during the sales progression stage. Having someone consistent and reliable throughout the process can make a real difference, and we’re delighted that Alison Whiteside was able to provide that ongoing help and reassurance whenever you needed it. Your comments reflect exactly what we aim to deliver, clear communication, dependable support and people who genuinely take the time to help. Alison’s proactive and professional approach will mean a great deal to her, and we’re grateful you’ve taken the time to recognise it. Thank you again for choosing Farrell Heyworth, and we wish you every happiness in your home. Best regards Jeremy Collins Director Farrell Heyworth

Thank you for your fantastic review. We’re delighted to hear that Nicola provided such brilliant support throughout both your sale and purchase, ensuring everything completed just in time to save you thousands. It’s wonderful to know her hard work and dedication made such a difference to your experience. We’ll be sure to share your kind words with Nicola and the Lancaster team. Best regards Jeremy Collins Director Farrell Heyworth

It’s lovely to hear how positive your experience has been, and thank you for taking the time to share your feedback. Prompt responses and a willingness to help can make all the difference, so it’s great to know that Alison Whiteside’s approachable and supportive manner stood out to you. Delivering a high level of service and being readily available for clients is exactly what we aim for. Alison will really appreciate your kind words, and we’re grateful for you highlighting the service you received. Best regards Jeremy Collins Director Farrell Heyworth

Thank you for taking the time to share your experience. Selling a family home can be an emotional process, so it’s reassuring to hear that Alison Whiteside has been so proactive and supportive throughout, particularly in keeping things moving by chasing the buyers. That kind of persistence and clear communication can make a real difference. At Farrell Heyworth, we’re committed to guiding our clients through the selling process with care, professionalism and regular updates, and your comments reflect exactly the service we aim to provide. Alison will be delighted to receive your feedback. Thank you again for your recommendation and for trusting us with the sale. Best regards Jeremy Collins Director Farrell Heyworth

What a wonderfully heartfelt review, thank you for sharing this. It’s genuinely reassuring to hear how supported you felt once your sale moved into progression. Feeling listened to, understood and kept steady when things feel challenging can make all the difference, and it’s clear Alison Whiteside provided exactly that. Her calm, reassuring manner, proactive approach and determination to keep things moving are qualities she brings to every client, and it’s lovely to see those recognised so warmly. Sales progression can involve a lot of moving parts, so having someone who communicates clearly, follows things up persistently and keeps everyone informed is invaluable. We’re also pleased to hear that Alison’s sense of humour helped along the way, a human touch matters just as much as experience and knowledge. Thank you again for taking the time to leave such thoughtful feedback. We’re delighted Alison could be your “calm in the storm” and support you on the journey towards your new forever home. Best regards Jeremy Collins Director Farrell Heyworth

Thank you for taking the time to share your experience. We’re really pleased to hear that you found Alison Whiteside to be so responsive and proactive. Going the extra mile to ensure questions are answered thoroughly is exactly the level of service we aim to provide, so it’s great to know this stood out for you. I’ll be sure to pass your kind comments on to Alison, she’ll be delighted to hear them. We appreciate your feedback and wish you all the very best moving forward. Best regards Jeremy Collins Director Farrell Heyworth

Thank you very much for sharing your feedback. It’s great to hear that you felt so well supported throughout your sale. Going above and beyond for our clients, especially when it matters most, is something we place real value on. Alison Whiteside’s commitment, professionalism and willingness to help wherever needed are qualities that make a genuine difference, and we’re pleased these came through in your experience. Your kind words will be warmly shared with Alison and the team. Thank you again for taking the time to leave a review. Best regards Jeremy Collins Director