Every review we hold for the Gainsborough office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotA totally professionally service
A totally professionally service from start to finish from Robert Hurst and his team regarding the sale of my property via Auction House. The selling price was very much in line with what he predicted upon initial viewing and there was enough interest from the bidders to attain this. It is an environment where both buyers and sellers can come away happy.If you are a seller looking for a hassle free sale, or as a buyer looking for value, I throughly recommend Auction House, as this style of buying and selling is certainly going to increase in popularity in the years ahead, so I can certainly recommend.
Darren · 16 March 2021
★★★★★ 5/5
TrustpilotSam Harris - South Yorkshire
Following my recent experience with auction house I just wanted to leave a review on how great the South Yorkshire team are, Sam in particular.I approached two auctioneers for appraisals on my bosses properties and Sam came back swiftly with what I needed, the other auctioneer (I won’t mention any names) didn’t even bother coming back to me so I assume didn’t want the business - Which is a shame as we will definitely have more to send Sams way! None the less, even if they had, I was so bowled over by the service provided by Sam and the team that we would’ve chose them to auction off the properties regardless.The communication and contact throughout was fantastic, updating us on the progress of the property from the day it was listed to auction day and even afterwards. On the day of the auction, the Livestream was brilliant it felt like we were in the room with the auctioneer, lots of excitement in our office even if we couldn’t be at the auction itself. The prices we achieved for the properties were above and beyond what we expected to achieve so we are over the moon! Sam even went out of his way to visit our office over Christmas to drop off a thank you hamper of booze and chocolates! Overall Outstanding service by Sam, I would give extra stars if I could and can’t recommend the auction house South Yorkshire team enough! Thanks again guys
Jo · 11 March 2021
★★★★★ 5/5
TrustpilotExcellent service from start to finish
Excellent service from start to finish, made the whole process simple, excellent marketing & regular updates. Special shout out to Bryony, many thanks!!
Jonathan · 14 December 2023
Agent replied · 23 October 2024
Hi Jonathan. Thank you for your 5* feedback! We'll be sure to pass this on to Bryony too. All the best - Sam
★★★★★ 5/5
TrustpilotHannah was extremely helpful and…
Hannah was extremely helpful and supportive throughout the whole process.
Carolyn · 20 August 2024
Agent replied · 23 October 2024
Hi Carolyn, thanks for your lovely feedback about Hannah's fantastic service! Best, Auction House
★★★★★ 5/5
TrustpilotMelanie and the rest of the team were…
Melanie and the rest of the team were efficient, helpful and professional. The sale of my flat went smoothly. I should have done this sooner!
Retha · 10 October 2025
Agent replied · 17 October 2025
Hi Retha, thank you for leaving this excellent feedback and congratulations on the sale of your flat! Best, Auction House
★★★★★ 1/5
TrustpilotRegistered to bid on a property in the…
Registered to bid on a property in the London auction. Paid the required block they put on the required funds in your bank account and i checked with my.bank that this was in place and then when i wanted to bid it wouldn't let me.Waste of time and effort.There should be a way to test you are set up to bid before your chosen property starts.Can't trust their system.Update: 17 MarchDespite being unable to bid in their auction they still have a block on thousands of pounds of my money two days after the auction i couldn't bid on.Terrible experience.Response to their response:I don't recall any emails about a query with my address and i gave my passport and a BT bill as proof. They are happy with my address. Maybe your emails went into my spam box, i will check later. However if you were not happy with my address ( which is correct) why allow me to pay a holding deposit in order to bid and keep reminding me to do so?I will check with my bank to see who is stopping me from gaining access to my money.Not happy either way and your systems need to be dramatically improved.Very sceptical now.Update following a call to my bankMy bank spend a long time checking the hold you placed on my money and they tell me you have NOT released that hold on my fund as you claim and they have to wait until you do that. MAYBE YOU SHOULD CHECK WITH YOUR BANK!!Update 18 MarchFinally the hold on my money has now been withdrawn.Also checked all my emails and spam box and no emails have been received claiming they had an issue with my address as they claim. Also when going through their registration process at no stage did it indicate a problem as all sections were ticked as being ok before it allowed me to enter my bank details so they could put a hold on my funds should i bid.In reply to their last response:Your registration system gave ticks against the items you asked for and then i booked my funds that you wanted as security. You need to make sure your check system works correctly so that if there is an issue with one part you cannot go through to the next part. Then i would have known there was an issue.
Michael · 20 March 2023
Agent replied · 23 October 2024
Hello Michael.We're sorry to hear about your experience trying to bid at auction. A member of the London team emailed you about an issue regarding your proof of address on the 8th March. You were then subsequently sent a reminder regarding your registration every day following this, but unfortunately no further action was taken by yourself. When registering to bid, a member of the auction team needs to authorise your application by verifying two forms of ID. You are only set up to bid when you have received confirmation from the auction team that this has been authorised. The registration system does state whether an application is ‘awaiting approval’ or ‘approved’ which would be the method used by bidders to check if they are set up to bid. We do however take on board your feedback and will review the processes in place to ensure that bidders are kept fully informed on the status of their application and any issues that may arise, and where possible not rely solely on email communications. All the best Abi
★★★★★ 5/5
TrustpilotGreat efficient service from Dean and…
Great efficient service from Dean and the team. Happy to use auction house again after our first experience and we would recommend. Thank you
Customer · 27 October 2023
Agent replied · 23 October 2024
Thank you for your feedback, we're pleased you had a great first experience with the Auction House team. All the best - Sam
★★★★★ 4/5
TrustpilotAuction of land
James, Stephen and the team were always friendly, helpful and efficient and, most importantly, I got a sale. I was very pleased with them.
Ann · 26 October 2023
Agent replied · 23 October 2024
Hi Ann. Thank you for your great feedback, we'll be sure to pass this on to the West Yorkshire team too. All the best - Sam
★★★★★ 5/5
TrustpilotVisit Mark in the Ipswich office if looking to sell at auction in Suffolk
Needed to sell a property with a short lease which had fallen through with estate agents 4 times. Having met Mark in the Ipswich Auction House office through work 5 years ago I knew he would give me an honest opinion on the property I was trying to sell and more importantly would do his best to help me sell the property. He was very honest and guided me through the process and ultimately got me a great result with the property sold and all done and dusted within 4 weeks. Auction House’s rates are beyond reasonable and you get excellent value for money and Mark really knows his stuff so do listen to him! The team have a network of local contacts which beat national online agents hands down. If you need to sell a tricky property and want the best possible chance I strongly advise paying Mark a visit or giving him a call. Thanks very much Mark for all your help.
Helen · 14 March 2023
Agent replied · 23 October 2024
Hello Helen, thank you so much for your glowing review. We're so pleased we were able to support your sale and hope to work with you again in the future. All the best - Abi
★★★★★ 5/5
TrustpilotCommunication was a huge part of it ……
Communication was a huge part of it … they kept me up to date and informed all the way paperwork was clear and precise we felt “ their efficiency” from start to finish and a successful sale in Norwich we can’t thank the whole team enough and especially our auctioneer Bryan Baxter ✅✅✅
Anne · 24 October 2024
Agent replied · 25 December 2024
Hi Anne, it's great to hear you were kept up to date from start to finish and Bryan & the Auction House East Anglia team achieved a successful sale for you! Best, Auction House
★★★★★ 5/5
TrustpilotI bought the property through the…
I bought the property through the auction house and Lukas was very helpful and all the way through until completion. Very satisfied.
Sornam · 7 December 2023
Agent replied · 23 October 2024
Thank you so much for your fantastic feedback, we'll be sure to pass this on to Lukas also. Many thanks - Sam
★★★★★ 5/5
TrustpilotSupport with sale of rental property
Dean recently supported my mum with the sale of a rental property and provided a great service. He was able to accommodate my Mum’s preferences for communication and was happy to also liaise with family members, taking calls and giving regular e mail updates. He was flexible around meeting times and locations, answered all our questions and provided sound objective advice. I wouldn’t hesitate to recommend him.
JC · 9 February 2024
Agent replied · 23 October 2024
Thank you for your review of Dean & Auction House. We are so pleased to hear Dean provided you a great service. Thank you for recommending us - Lauren
★★★★★ 5/5
TrustpilotMark was very helpful pleasant and very…
Mark was very helpful pleasant and very informative. Nothing was too much trouble. Especially as the property was unsold in the Auction.
Colin · 29 November 2023
Agent replied · 23 October 2024
Hi Colin, thanks you for your feedback. All the best - Sam
★★★★★ 5/5
TrustpilotProfessional and friendly
Dan has been brilliant in ensuring that the property was sold for a reasonable price and in amazingly quick time. My case was particularly complicated and Dan remained friendly and professional throughout.
Lisa · 21 February 2023
Agent replied · 23 October 2024
Hello Lisa, thank you for your review! Great to hear about your experience with Dan and a positive outcome for the sale of your property. All the best - Abi
★★★★★ 5/5
TrustpilotWell above expectations
Robert and the team in the office were very helpful and always available. Have never sold a property via an auction before but it worked out very well. The property went for much more than we could have hoped for
Jackie · 1 April 2022
Agent replied · 23 October 2024
Hi Jackie, thanks for taking the time to share your feedback. We're so pleased that the auction was a success for you. Abi
★★★★★ 5/5
TrustpilotI would recommend
I was very pleased with the initial prompt response.The process was explained fully by the Leeds valuer Daniel.And I also give full praise to this man for his attention to detail.We were kept informed at every step of the way right up to Auction day.The house was sold at Auction at a better price than we expected too....partly due to the calm, confident skill of the auctioneer - James.
Paul · 18 December 2023
Agent replied · 23 October 2024
Hi Paul, thank you for your fantastic feedback. We'll be sure to pass this on to James too. All the best - Sam
★★★★★ 5/5
TrustpilotGary talked me through the process from…
Gary talked me through the process from start finish and was relentless in finding me a buyer for my property. He never seems to stop working, he even updated me on progress on Saturdays and Sundays. I highly recommend The Auction House to anyone who needs a quick, hassle free sale.
Julia · 13 November 2024
Agent replied · 25 December 2024
Hi Julia, great to hear Auction House East Anglia and Gary secure you a fast, hassle free sale! We'll be sure to pass your feedback on and thanks for the recommendation! Best, Auction House
★★★★★ 5/5
TrustpilotExcellent service from start to finish.
S · 17 March 2026
Agent replied · 19 March 2026
We're so glad you enjoyed the process of buying with us. Thank you for this great feedback! Kind regards, Auction House
★★★★★ 5/5
TrustpilotSale of propert at Diggle
Dean and the team were very helpful and made selling my father’s property very simple whilst extracting best value. Many thanks to you all. David
David · 5 September 2023
Agent replied · 23 October 2024
Hi David. Thank you for your great feedback. We'll be sure to pass this on to Dean and the Manchester team too. All the best - Sam
★★★★★ 5/5
TrustpilotFrom the start of the process with…
From the start of the process with Auction house they have been friendly and helpful. When contacting them about viewings they were fast to respond and organised dates with me for viewing properties. When it came to the day of the bidding they helped me when asked and were friendly when talking about arranging payment. Since then they have always responded to emails and have been helpful when I needed to arrange surveyor visits
Customer · 7 August 2023
Agent replied · 23 October 2024
Thank you for your great feedback. All the best - Sam
★★★★★ 5/5
TrustpilotFrom the start of the process with…
From the start of the process with Auction house they have been friendly and helpful. When contacting them about viewings they were fast to respond and organised dates with me for viewing properties. When it came to the day of the bidding they helped me when asked and were friendly when talking about arranging payment. Since then they have always responded to emails and have been helpful when I needed to arrange surveyor visits
Ella · 7 August 2023
Agent replied · 25 December 2024
Thank you for your great feedback. All the best - Sam
★★★★★ 5/5
TrustpilotFantastic customer service
When I came to buy a house in auction, they really helped me, every step of the way. They contacted me couple of times and even helped me to get to where had to be to get the job done. Thank you auction house!!!!
Chinedu · 12 February 2025
Agent replied · 22 February 2025
Hi Chinedu, it's great to hear of your positive experience of buying property at auction with our East Anglia team, thanks for leaving a review! Best, Auction House
★★★★★ 5/5
TrustpilotExcellent service from start to…
Excellent service from start to finish…100% will be happy to do a deal again…buying and selling….
Lee · 16 December 2025
Agent replied · 22 December 2025
Hi Lee, thanks very much for your review! Best, Auction House
★★★★★ 5/5
TrustpilotGreat Auction and great service and…
Great Auction and great service and fast service thanks John
Ernest · 11 July 2024
Agent replied · 23 October 2024
Hi Ernest, great to hear you had fast service from John and the team at Auction House Scotland! Best wishes, Auction House
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