Trusted Agent profile · Fulham
★★★★★
652 reviews across 2 platforms
15 The Boulevard, Fulham, SW6 2UB
Part of Benham and Reeves, see every office.
Benham and Reeves's office in Fulham, at 15 The Boulevard, is rated 4.6 out of 5 across 652 reviews on two platforms, including 217 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards, one of four awards Benham and Reeves won in 2026. See how it compares with other estate agents in Fulham.
Every review we hold for the Fulham office, from every platform, shown as written. First names only.
5/5
TrustpilotNick Hubbard
Very professional service being offered especially their prompt action to locate suitable tenant.
Hi Aga, thanks very much for your kind feedback and five star rating. Nick and all the Ealing lettings team are pleased to hear you've found the service professional. Thanks for trusting us with your property.- Emily, B&R
1/5
GoogleWhat a terrible experience I had at this office in Imperial RD, Imperial Wharf office,a very rude office manager with absolutely no manners or respect for customers !never step in here again !
Hi Mr Attia, apologies we were not able to help you with your short-term enquiry and we’re really sorry if you felt our staff were rude to you, it was certainly not our intention to be. Kind regards, Emily Taylor
5/5
TrustpilotProfessional agency
Great experience, we were assisted by Di and Jade with utmost professionalism
Thank you Pietro, we're thrilled to hear you've had such a great experience with Di and Jade from our lettings team. - Emily, B&R
5/5
TrustpilotMy agent is Mr Di Gong
My agent is Mr. Di Gong
Thank you for sharing a five star rating here Cathleen, Di is very appreciative. - Emily, B&R
1/5
TrustpilotWorst agents I have ever dealt with…
Worst agents I have ever dealt with !!!!!!! CHECK ALL THEIR BAD REVIEWSUtter lies and misleading info from two members of their staff, didn't follow GDPR procedures so I am worried what happens with my data, and when I spoke with their lettings director Mark what a utterly rude, belligerent man!!This is why the Government are banning letting fees from 01 June
5/5
GoogleAbsolutely top marks to Benhams & Reeves for being a complete star throughout all the processes of my portfolio rental since 2012.PositiveProfessionalism
Thank you Mohamed, we really value your business and thank you for your continued trust in our Imperial Wharf lettings team. It's our pleasure to look after your rental portfolio. best regards, Emily, B&R
5/5
TrustpilotTanya manages my property so well she…
Tanya manages my property so well she is great as dealing with difficult tenants and resolving situations.
Thank you for the five star rating shared here Hannah and also for telling us how happy you are with the way Tanya in our property management team manages your property. It can be a very stressful job so this feedback means alot - thank you.- Emily, B&R
1/5
TrustpilotIf you book a viewing the agent may not turn up
Book a viewing with an agent to view a property at Imperial Wharf.The agent cancel the viewing 15 min earlier our appointment and they didn't even apologise.Very unprofessional estate agency
Hi Max, we have joined Trustpilot recently and hope to respond as quickly as we can to reviews. Sorry you did not have a good experience on that occasion. Our negotiators do have mobile phones so I can only apologise on their behalf if they were late. Kind regards, Emily Taylor, B&R
5/5
TrustpilotGreat experience for property sale
Jeremy found a suitable buyer for our property in a difficult market after another estate agent didn't succeed. Definitely recommend.
Thanks very much for your feedback, we're thrilled to hear you had such a great selling experience with us and will be recommending us.best regards, Emily Taylor, B&R
5/5
TrustpilotExcellent service
Excellent service. Edelyn Reynolds always give me very prompt response when I have any questions.
Thank you Xu, Edelyn and the Woolwich lettings team are pleased to hear you have had a great service experience. Thanks for rating us with five stars too.- Emily, B&R
5/5
GoogleThanks so much to the Imperial Wharf team. Exceptional and honest service every time. The team is friendly, informative and professional. 5 stars
Hi Zoya, thank you very much for your five star service rating and your positive comments about our Imperial Wharf team, this is really encouraging and we do thank you for taking the time to tell us here. Kind regards, Emily Taylor, B&R
5/5
GoogleI would highly recommend!! The team in the office are efficient, friendly and professional couldn't ask for more when I was looking for a property.
Dear Mustafa, Thank you for taking the time to review our Imperial Wharf office. Will certainly pass on your kind words to the team. Kind regards, Emily Taylor, B&R Marketing
5/5
TrustpilotExcellent service and professional…
Excellent service and professional assistance and expertise from the team and specifically from Abbas Efir. Very helpful, enthusiastic and conscientious.
Thank you for reviewing our property management service as excellent - this is much appreciated by Abbas and the team. Kind regards, Emily Taylor, B&R
5/5
TrustpilotThorough Professional …
Benham and Reeves is a thorough professional company, which took a great care of my needs. Sarah and Veronica have been very forthcoming and supportive all through out.
5/5
TrustpilotEfficient property management team
Happy with Abbas and property management team's efficiency and service which is always prompt and helpful. Thank you
Thanks Sue, we are very glad to hear you are happy with your property manager and for the five star service rating. Much appreciated.Kind regards, Emily Taylor, B&R
5/5
TrustpilotExcellent service from Simon.
Excellent service from Simon.Definitely recommend
Thank you Lisa, great to hear you've had an excellent service from Simon at our Wapping lettings branch. We are happy to help anyone looking for a new home to rent, buy or sell.- Emily, B&R
4/5
GoogleMy experience with Benham and Reeves was very good. Caring, resourceful and very professional. I would recommend them for letting and letting management services.
Thanks for your review, we appreciate it.
5/5
GoogleThe team provided me with an excellent service altogether. I would definitely highly recommend using Benham and Reeves in the future!
Dear Nacy, Thank you for such a motivating review, we’re glad the team were able to provide you with a good service. Many thanks for the recommendation! Kind regards, Emily Taylor, B&R Marketing
5/5
TrustpilotThe issue was dealt with professionally and nicely.
The person from Benham and Reeves, Kayleigh Weston, was exceptionally good to deal with; she was courteous, knowlegeable and helpful and sorted the issue.
5/5
GoogleAlways providing good professional service, reliable and prompt response to requestsPositiveResponsiveness, Professionalism, Value
Thank you very much for your highly positive review which our Fulham lettings team were very pleased to see. Really great to here we are always so responsive. best regards, Emily, B&R
5/5
GooglePleased with Helen Ramsay’s service
Thanks for telling us you are pleased with the service at Imperial Wharf and for the five star rating, we do value your feedback. Emily B&R
5/5
GoogleWonderful team at Benham and Reeves at Imperial Wharf. Very friendly and helpful
Hi Berty, thank you very much for your review, our Imperial Wharf team really appreciate you taking the time todo it and are glad to be of service. Thanks again, Emily Taylor, B&R
5/5
GoogleProfessional, friendly and honest team!PositiveResponsiveness, Quality, Professionalism, Value
Thank you Lucy, these characteristics are a really important part of our ongoing training and development of staff so we are really pleased to see our programme is working. We are glad you had a good service experience from our Imperial Wharf lettings team. best regards, Emily Taylor, B&R
1/5
TrustpilotWould Avoid
My sad experience dictated that they care for their wallet more than customer's satisfaction.
Hi Seymour, we are quite new to Trustpilot and trying to respond to all reviews here. I am very sorry to read your comment and wondered if you could please email me with little more information about what happenend so I can investigate it. We do take all comments seriously and hope to learn from them. If you can email info@benhams.com Thanks, Emily Taylor, B&R
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Benham and Reeves, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Benham and Reeves Imperial Wharf hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Fulham.
Yes. Benham and Reeves Imperial Wharf won Gold in The Trusted Agent 2026 awards.
