Every review we hold for the Fulham South office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleReally terrible experience with a female agent today. She was aggressive on the phone and demanded to know my mortgage in principle. I told her several times that I was at work and she continued to talk over me. My mortgage approval amount was actually greater than the property I enquired about but as the conversation was so unamicable, I decided against this estate agency. Big pity and I hope they can learn to be kinder when dealing with potential customers.
Carmel · 4 September 2026
Agent replied · 13 August 2026
Hello, I am sorry if you were not happy in your experience with us. We would really appreciate any feedback which you can leave by emailing review@Connellsgroup.co.uk as we take all comments seriously. Kind regards, Chanelle, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleThere were some issues (not at all the agents fault) with the purchase which almost resulted in the sale falling through but Ashley worked tirelessly to resolve these and bring the sale to fruition. A professional, friendly service from all staff members
Deborah · 30 May 2026
Agent replied · 30 June 2026
Thanks very much for the feedback - its really apprecited
Mat Barnes - Director Hunters Chesterfield
★★★★★ 5/5
GoogleDealt with Ben Wright in the search for my rental property and and found him to be very helpful and professional.
Gillian · 6 October 2026
Agent replied · 9 October 2026
Thank you for your kind words! We're thrilled to hear that Ben provided you with helpful and professional service during your search for a rental property. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleNaz at JNP High Wycombe was very professional, friendly, responsive, and helpful throughout our viewing experience. He made us feel welcome from the moment we arrived and took the time to answer all of our questions thoroughly. …
Aneta · 12 June 2026
Agent replied · 12 August 2026
Thank you Aneta! Naz will be delighted that you have taken the time to leave such a wonderful review. We're so pleased that his communication and professionalism has helped so much. Do give him a call on 01494 528000 if he can be of any further help.
★★★★★ 5/5
GoogleI cannot praise Donna enough, every email she was straight on it. We didn’t have a smooth sale due to issues but Donna was fantastic with how to deal with them and her communication, cannot thank her enough x
Jane · 30 May 2026
Agent replied · 30 June 2026
So glad you were happy with everything :)
Mat Barnes, Director, Hunters Chesterfield
★★★★★ 5/5
GoogleEwe move estate agents , Phil Smith has been fantastic in selling our property, from initial first meeting until completion, he has kept us updated and answered any queries we had , nothing was to much trouble for him
Highly recommend Ewe Move
Stephanie · 10 April 2026
Agent replied · 10 June 2026
Hi Stephanie, thank you so much for the 5-star review! It was an absolute pleasure working with you from our first meeting right through to completion. I’m so glad I could make the process smoother for you and keep you updated throughout. Your recommendation means the world to me.
★★★★★ 5/5
GoogleI’ve had such a positive experience with my letting agent and couldn’t recommend them more highly. From start to finish, they have been incredibly supportive in helping me find an apartment that’s just right for me. They really listened to what I was looking for and made the whole process feel smooth and straightforward.
Communication has been excellent throughout, they were always quick to respond, clear with information, and happy to answer any questions I had. Moving out on my own could have been a very stressful experience, but they genuinely put my mind at ease and made everything feel manageable.
I’d especially like to mention Laura Bromwell, who has been my main point of contact and an incredible help throughout the whole process. She has been so supportive, patient, and reassuring. I’d also like to thank Hannah Whitehead, between the two of them, they have always been there to resolve any concerns or questions I’ve had.
I’m honestly so thankful for everything they’ve done for me. It’s made such a difference, and I really appreciate all the support along the way!
Matthew · 28 February 2026
★★★★★ 5/5
GoogleWe bought a property recently through Caroline in JNP high wycombe. Initially my wife had viewed the property and she was so happy with it. Caroline made sure that anyone buying property definitely do a viewing so we booked second viewing …
Zain · 12 April 2026
Agent replied · 12 August 2026
Thank you Zain! We're so pleased that Caroline was able to help make the process of buying your home a smooth and straightforward one. Caroline will be delighted that you've taken the time to leave a review and we wish you many happy memories in your new home.
★★★★★ 5/5
GoogleI’ve been with Aspire since I bought my property from them back in 2010 and all the team are brilliant. Now on the lettings side they are incredibly helpful and most recently Morgan has been outstanding, helping me sort out and renew important safety requirements which I just don’t have time to do. A great service, end to end. Thank you Morgan
Amelia · 5 October 2025
Agent replied · 8 May 2026
Thank you for being such a longstanding client Amelia - so great to hear and thanks for sharing.
★★★★★ 5/5
GoogleDonna and Ash were excellent in selling my property, they kept me up to date on everything and kept positive when things didn’t go to plan. I would and have recommended them to others!
Claire · 30 May 2026
Agent replied · 30 June 2026
Thanks so much for the kind words
Mat Barnes Director
Hunters Chesterfield
★★★★★ 5/5
GoogleWe was recommended to use Keyzapp by an estate agent we know, firstly we had a zoom meeting where Tim went through everything with us. Once we agreed what we needed, soon after the stock was hand delivered and we were given a run though in person.
I can not recommend the Keyzapp crew highly enough, excellent communication, quick delivery and the online and telephone help and been really good.
Tom · 8 July 2025
Agent replied · 8 July 2026
We're so glad you had a good experience on boarding with us, Tom. We're always here if you need us going forward
★★★★★ 5/5
GoogleI cannot thank Emily Lewis at Aspire enough for finding me my dream home. She has also found my brothers homes in the same area. Emily is highly skilled and professional and always has a lovely manner. I would highly recommend her
Georgina · 13 March 2026
Agent replied
Great to hear Georgina and thanks so much for taking the time to post this review!
★★★★★ 5/5
GoogleI was amazed to use Michael Pool and have my house sold in just a week! I love the photos that they took and appreciate their quick replies from the Estate agents. Alisha has been understanding with everything and was liaising with all the buyers, communicating quickly to me and making sure I was kept up to date at all times. Thank you!
Svjf9 · 4 June 2026
★★★★★ 5/5
GoogleI would like to thank Blake, Ashley the girls for all the help and support you have given us with our viewings and finding us a property to move to you, are a great team. I am calling this Blakes mystery house as he said I have found you …
Sandra · 3 January 2026
Agent replied · 3 June 2026
Thank you, you have both been a pleasure to help and we wish all the very best with your move, we will help you with the next stage as much as we can, Happy Christmas Mr and Mrs Crow! Best Wishes, Blake, Ash, Sarah, Isla and Karen
★★★★★ 5/5
GoogleLaura and Oscar were friendly and professional in their approach to their work. They are clearly experienced and knowledgeable about tenancy agreements and gave me good guidance about my options and about the terms and conditions of a …
David · 30 March 2026
Agent replied · 30 June 2026
Thanks for the feedback … More
★★★★★ 5/5
GoogleI was looked after in the Guisborough office by friendly, patient, and efficient staff who were a pleasure to deal with. Their knowledge and expertise ensured that the house was correctly priced and marketed to quickly achieve the result we wanted. Their follow-up and assistance in navigating the process has also been very useful. I would have no hesitation in recommending them. Thank you Jan and Alisha.
Pete · 4 July 2025
Agent replied · 4 July 2026
Pete, thank you so much for your kind words! Jan and Alisha will be thrilled to hear your feedback. We're really pleased you found the team friendly, patient, and efficient, and that their expertise helped get the right result quickly. Appreciate the recommendation, it means a lot!
★★★★★ 5/5
GoogleI recently had the opportunity to see Mike working with his clients and I was genuinely impressed by his approach to estate agency.
What struck me most was how much he genuinely cares about his buyers and sellers. This isn't someone going through the motions or just chasing fees - he's absolutely focused on helping people move into their dream homes. The personal attention he gives to each client and property is exceptional.
Mike's hands-on approach and honest, straightforward communication style sets him apart. He's knowledgeable, dedicated, and clearly passionate about what he does. It's refreshing to see someone in this industry who truly values relationships and outcomes over quick transactions.
If you're looking for an estate agent in the Newport or Cardiff area who will genuinely have your best interests at heart, I wouldn't hesitate to recommend Mike. He's the real deal.
Archie · 25 December 2025
★★★★★ 5/5
GoogleGeorgina was so helpful throughout the whole process of buying our first home. She was so patient and helped explaining all of the steps that first time buyers like myself would not be too clued up on. We'll be recommending this brand to anyone who is in the housing market. Thanks again.
Ben_Williams · 14 November 2025
Agent replied · 14 June 2026
Dear Ben, Thank you so much for your wonderful review! We're delighted to hear that we were able to provide you with the guidance and support you needed as first-time buyers. Your recommendation means the world to us, and we’re here to assist you and others in the housing market whenever needed. Congratulations on your new home! Best regards, Ewemove Worcester
★★★★★ 5/5
GoogleAnton was incredibly helpful with the viewing, application and moving in process for our recent flat move through Aspire.
Jack · 28 July 2026
Agent replied · 29 July 2026
Thank you for your positive review! We're thrilled to hear that Anton provided exceptional service during your recent flat move. Our team at Aspire strives to make the moving process as seamless as possible. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleJust could not recommend Georgina enough!! She managed to make an extremely stressful period of my life and simplify the whole sale of the house…. I’m forever grateful for all her help as it meant I could focus on the other challenges I was faced with.
Georgina’s knowledge and contacts were spot on for making the offer accepted to completion a breeze!
Thank you Georgina! ❤️
Sarah · 14 June 2025
Agent replied · 14 June 2026
You are more than welcome Sarah! It's been a privilege.
★★★★★ 5/5
GoogleIncredibly happy with Aspire Fulham and their team! Beyond appreciative to have been helped by Rebecca who looked after my lettings search so professionally, promptly and without any complications. I was impressed with her work, commitment and professionalism and how smoothly she and the team managed the process. Happy to have worked with Rebecca
Alex · 5 October 2025
Agent replied · 23 November 2024
Thats so great to hear Alex - thanks so much!
★★★★★ 2/5
GoogleI recently had a disappointing experience with this agency while attempting to purchase a property.
I viewed a property prior to it being marketed and made an offer shortly after, which was verbally accepted. Following the agent’s advice, I promptly contacted my mortgage advisor and solicitor and provided the requested documentation, including a mortgage in principle.
However, communication became limited during the process, and I was not informed that other offers were being actively considered. I later found out that the property had been offered to another buyer without being given the opportunity to revise my offer.
I understand that agents have a duty to continue marketing a property until a proceedable offer is confirmed, and that vendors ultimately choose the buyer. However, clearer and more timely communication would have made a significant difference and allowed me to respond appropriately.
This was particularly disappointing as my previous interactions with the agency had been positive. I hope this feedback helps improve communication with future buyers
Rimaz · 14 April 2026
Agent replied · 14 June 2026
The property was shown to you just prior to going live on the market, and it was clearly communicated that all interested parties would be invited to submit their best and final offers. Your initial offer was received a week later and below the asking price, and you were given the opportunity to submit a revised offer alongside other buyers.
As stated in our confirmation email, a digital proof of funding and a mortgage in principle were required, not a mortgage illustration. This was not received until 10 days after your initial offer, which affected the vendor’s ability to assess proceedability. At that stage, it was also apparent that your personal circumstances, including a newly signed fixed-term rental agreement, limited your flexibility to proceed.
All offers and proofs of funding were fully reviewed by the vendor and the property was only withdrawn once the vendor confirmed an acceptable, proceedable buyer and the memorandum of sale issued. We understand this outcome was disappointing, but it reflected the vendor’s choice and the comparative strength of offers, rather than any shortfall in our service.
We appreciate your feedback and will continue to review how we keep buyers informed during competitive situations.
Thank you for sharing your feedback.
★★★★★ 5/5
GoogleWe are looking to relocate and contacted FBM Haverfordwest at short notice. Martin was very accommodating and enabled us to view a potential property . He was very approachable and knowledgeable about the property and the local area . I will definitely be using FBM to assist us in our search in future. Thank you Martin and FBM.
Joe · 26 May 2026
★★★★★ 5/5
GoogleAshley was super help when ever I had a questions I had any any further visits I wanted.
Would highly recommend them
Georgia · 23 June 2026
Agent replied · 30 June 2026
We greatly appreciate your kind words, Georgia. We're pleased Ashley provided such helpful support throughout.
Mat Barnes, Director, Hunters Chesterfield
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