Swallows Property Letting Agency Frome reviews

★★★★★ 5/5

Google

We had such a positive experience with Swallows Letting Agents. From the very first viewing, Andrew made us feel welcome and well-informed. He provided all the details we needed about the property and the local area, which truly sealed the deal and made us excited to move to the village. The administration process was smooth and efficient, with fantastic communication throughout, a big thank you to Ali Chapman for making everything so easy. Every member of the team we met along the way was friendly, warm, and genuinely helpful. They took real care in answering our questions thoroughly and with great effort. Overall, the whole experience was smooth, efficient, friendly, and kind, it was actually fun and an absolute pleasure from start to finish. Many thanks to all of the Swallows team. Highly recommend.

Gabrielle · 15 December 2025

★★★★★ 1/5

Google

Avoid Swallows in Frome. They don't carry out repairs and they are so arrogant and unhelpful. The heaters in the flat that I was renting in Peasedown St John were old style "brick" storage heaters that were not heating up the rooms. I reported this to Swallows to be told that they are fine and do work. Obviously they don't otherwise I wouldn't be telling you. There was a build up of mould on the walls and ceiling and nothing was done about it. I was blamed for not ventilating the flat. The windows were open every day and I was constantly wiping the mould off the walls. Also, in March 2023 they were fined £8000. Heart of the South West Trading Standards imposed the fine on Swallows Property Ltd in Frome, Somerset, after it had repeatedly ignored advice to obtain Client Money Protection. They are simply the worst letting agent going and would simply advise to avoid them. How they have not gone out of business I don't know. I have told my local MP and reported them to the Council so hopefully they will be closed down soon. Fingers crossed 🤞

James · 15 April 2025

★★★★★ 5/5

Google

I rented via Swallows from mid 2016 to January 2025 and would happily recommend them to anyone looking to rent. I mainly dealt with Caroline who was always clear and open in communication while working tremendously hard in a difficult situation between the flat owner, the management company and the owner of the building. Have always found the service to be great and would use again.

Mark · 15 April 2025

★★★★★ 1/5

Google

I wouldn't even give them 1 star but had to to put my review. Absolutely abysmal agency do not contact you when enquiring about a property when they promised to ring back as the gentleman I needed to talk to was out. I emailed a while later again and did not even get a reply from that. If they can't do that how on earth can anyone trust them with their property I would advise anyone to be careful and vigilant with them.

Diane · 15 August 2025

★★★★★ 1/5

Google

Was looking for a property to move to eventually found somthing of interest in warminster rent being £2950pcm downlands In a private estate everything was looking good till I spoke to a woman who said she would call me back after speaking with her husband as she feels our foster family would not be a suitable match. No phone call so I rang a day later and left my number with a young girl to give to a chap ( maybe owners) no phone call returned utter waste of time of a company.

Craig · 15 April 2025

★★★★★ 1/5

Google

Letting agents for the house next door to me. House had been empty for 3 months now as the last tenant moved out because the house was not liveable. Since being vacant they have let the property sit and look an absolutely mess. Despite numerous emails asking them to do some maintance on the front garden as it has lots of over grown bamboo that is spreading to my property and is pushing up through my patio, they have done nothing. With one email telling me to be patient! How more patient can i be than 3 months? They don't care about the property's or the nieghbours.

Jessica · 15 April 2025

★★★★★ 1/5

Google

I rarely do reviews, but I can't miss the opportunity to say how disappointed I am with the people there (Stephen and Caroline)... They weren't honest with me, especially Stephen. I was trying to help my mom (She isn't fluent in English) to get a flat, went with her to see the flat, she liked and immediattely filled the application form. Next day, Stephen asked for a deposit to continue the application. A couple of days later, I was informed that unfortunately, she failed the credit checks. I have told them straight away that I could be the guarantor and filled the forms on the same day. After nearly 2 long weeks (of credit checks) got a call saying that She didn't got the flat. I could not believe, because my credit Score is very high, and the flat was taken out of the rightmove website on the previous day. I asked Stephen if they have checked my credit (as guarantor) and surprise...they haven't... which I found very suspicious, especially after Stephen suggested me to fill the forms for guarantor and make us wait for 2 weeks...I have confronted Stephen about the flat not being advertised anymore and he said it was an issue they had with the system. Basically just insulted my intelligence, I believe these people just think all foreigners are stupid...The truth is that the flat never went back to the rightmove website, and probably was rented to someone else while they were doing the "credit checks". I asked about having the deposit money back and they said that they could not do that because my mom failed the credit checks... I have spoken with the agency manager Caroline on the next day and I got the same answer...but in a very unpolite and rude way. This people should not be dealing with the public. Maybe they treat the renting customers differently from the sales, or maybe is just the foreigners they treat like this...Anyway I Will go with my mom to the Citizens Advice, and find out her rights. Swallows for me is zero stars. Dishonesty, rudness and discrimination.

Bruno · 15 April 2022

★★★★★ 1/5

Google

If I could give zero stars I would, rude arrogant all they are interested in is receiving the money, they they act more for the landlords, they even threatened me With notice the landlord was Unaware of that until I told him, I reported them to the property scheme called redress. Thankfully now I am out of their properties they need reporting more then They will be looked into.

Alison · 15 May 2025

★★★★★ 1/5

Google

Awful experience with swallows. Corresponding predominantly with Caroline.... What a horribly rude woman.

Jack · 13 January 2026

★★★★★ 1/5

Google

Liars, when something is broken you have to wait at least week to get it sorted. I had to wash plates in shower as my tap was broken for 2 weeks. Unprofesional went in to property without permission, the front desk is the worst. Please try to use other agency first. Thanks

Moj · 8 June 2017

★★★★★ 1/5

Google

Andrew was rude and unhelpful on the phone.

Arthur · 2 July 2024

★★★★★ 1/5

Google

I have just gone through 8 pages looking for property to let in those pages just ONE singular property to let , every other property is either already let or under offer if you let a property TAKE IT OFF YOUR WEBSITE this is pure laziness by you

Amanda · 13 August 2024

★★★★★ 5/5

Google

From meeting Andrew @ the property through to dealing with Caroline & Kerry in the office, the service we have received has been excellent. Thank you all for helping to secure a home for my family and I at a very stressful time. I am a partner in a Wiltshire based agency and highly recommend Swallows if you are looking to rent a property or let one. 😁🙏🏻

Ben · 15 April 2023

★★★★★ 1/5

Google

Shabbily treated as tenants - this agency is on the side of the landlord. There is no Equality here! Discrimination is a crime. We were model tenants - on the quarterly inspections the reviewer was always impressed with our high standards. …

Lyn · 15 April 2018

★★★★★ 1/5

Google

AVOID!! Worst estate agents around! Completely incompetent and unprofessional. Take advantage of vulnerable people and only think of themselves. My family renters with them for nearly 10 years and throughout they were awful! Never fixed things, only lied, manipulated and did things at the lowest cost when convenient for them! The staff are awful, so rude and inhuman. So disappointed with their services. Save your family the anxiety, stress and upset by choosing a different agency!!

Amelia · 15 April 2022

★★★★★ 1/5

Google

Avoid!! Went to view a property that was on the same land as a lovely lady who owns converted stables. We were toured around by her as she was happy to do so. Andrew then turned up and immediately gave off an arrogant way about him. He seemed annoyed we came a bit early and was toured by the woman. He also shushed my dog, did not shush the owner of the property's dog...just mine (clearly he's fake to those he benefits from). He heard me shush my dog and thought he could do the same, but much louder and unkind. If he did that again I would have not been so dismissive. I hope to never come across him again. We then made our way to the next property. We could not see him outside. We tried to find somewhere to park. In no way are we parking on the main country road. He came out all confused about why we were not getting out. He pulled faces (I could see he was even when wearing a mask OUTSIDE). He scrunched up his eyebrows saying "it's fine to park here" and seemed annoyed that we turned that down as my partner did not want to park on a bend. I also started to talk about the parking and Andrew just WALKS OFF as I'm talking!! What a completely utterly unprofessional manner he has. His attitude needs to change as his ego is too big and I do not get why. Keep your dogs away from him and also just stay away in general.NegativeProfessionalism

Louise · 25 August 2021

★★★★★ 5/5

Google

Such a warm and fabulous letting agency. Thank you so much for everything!

Sacha · 17 September 2025

★★★★★ 1/5

Google

Awful experience with spits and swallows. Corresponding predominantly with Caroline.... What an horribly rude parasitic woman.

Jack · 31 May 2024

★★★★★ 1/5

Google

Awful experience with spits and swallows. Corresponding predominantly with Caroline.... What an horribly rude parasitic woman.

Jack · 26 May 2024

★★★★★ 1/5

Google

Bye fair the worst company I’ve ever been involed in Awful Arrogant Lies Left me with no heating and a damaged pipe and no fence after months of complaining just awful

MMMusic · 15 April 2023

★★★★★ 1/5

Google

We have been living in mould Riddled house, our bathroom floor has caved through leaving the bath room dangerous months have now gone passed no fix, avoid this estate agent at all cost they ONLY CARE ABOUT THE RENT!

Ben · 15 April 2022

★★★★★ 5/5

Google

After having a bad experience with a previous letting agency me and my partner found a perfect little house through swallows. We have been renting through them for over a year now and If weve had any problems (which is not a lot) they have …

Ellie · 15 April 2017

★★★★★ 1/5

Google

Sadly, no difference from most other rental agencies: they are patronising and treat tenants like sub-standard humans whose only purpose is to generate cash. In our case they did not see us into the property but carried out the exit checks …

William · 15 April 2019

★★★★★ 1/5

Google

Avoid!! Went to view a property that was on the same land as a lovely lady who owns converted stables. We were toured around by her as she was happy to do so. Andrew …

Samantha · 15 April 2021