Trusted Agent profile · Frampton Cotterell and Winterbourne

Andrews Winterbourne reviews in Frampton Cotterell and Winterbourne

4.9

★★★★★ Excellent

2,097 reviews across 3 platforms

10 High Street, Winterbourne, BS36 1JN, Frampton Cotterell and Winterbourne, BS36 1JN

Part of Andrews, see every office.

Andrews's office in Frampton Cotterell and Winterbourne, at 10 High Street, is rated 4.9 out of 5 across 2,097 reviews on three platforms, including 121 Google reviews rated 4.9.

Google logo

4.9 / 5

121

Reviews on Google

This office

Yell logo

3.0 / 5

2

Reviews on Yell

This office

Trustpilot logo

1,974

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Frampton Cotterell and Winterbourne office, from every platform, shown as written. First names only.

5/5

Google

Beth and Phillip have provided an excellent service for our house sale. We have an agreed sale within 3 weeks of listing. Unfortunately, through no fault of Andews or our buyers, it fell through in the last two weeks before completion. However, Beth really pulled out all the stops in re-listing our place within an hour, securing a viewing the following morning. We had another confirmed offered, for the full value, within 24 hours of our buying having to pull out. This absolutely saved our purchase. The developer we are buying from effectively pulled out purchase but, thanks solely to Beth and Andrews, the rescused the sitation for us and we're back on for a move to our next dream home! I really can thank or recommend them enough and would absolutely use their services again if needed. Also, a special shout out to Russell Clark, Andrews Mortgage & Protection Adviser too. Our usual mortgage advisor didn't give us entirely accurate advice and Russell gave us a second option which really helped us understand our options better and, also, provided a range or good offers at a later stage when we realised we wouldn't be sticking with our existing mortgage provider. Worth every penny of their moderate charge and we'll be a future customer of theirs when it comes to our remortgage, I've no doubt. I've never paid for a mortgage advisor in the past but I would definitely recommend considering it as he's also help secure purchase at a better rate than we were originally expecting.

Steven · 18 March 2025

Agent replied · 23 April 2025

Thank you, Steven, for your wonderful feedback! We're thrilled Beth, Phillip, and Russell could assist you so effectively. We're delighted to have helped you secure your dream home. We look forward to assisting you again in the future. Best wishes , Lisa

5/5

Trustpilot

Great experience viewing a property today.

Great experience viewing a property today. Amanda and Ben were friendly, professional, and very helpful. Highly recommended!

Narren · 23 September 2026

Agent replied · 10 October 2026

Hi Narren, thank you for your wonderful review! We're thrilled to hear that Amanda and Ben made your property viewing a great experience. Your recommendation means a lot to us. If you need any further assistance, feel free to reach out. Best wishes , Lisa

5/5

Trustpilot

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐ Excellent service from start to finish. The team were professional, friendly and responsive throughout the whole process. Communication was clear, and they kept me updated at every stage, which made everything much easier and less stressful. I really appreciated their helpful and straightforward approach. I would happily recommend them to anyone looking for a reliable and professional estate agent.

Ryan · 5 October 2026

Agent replied · 10 October 2026

Thank you, Ryan, for your wonderful review! We're thrilled to hear about your positive experience with our team. Your recommendation means a lot to us. If you need any further assistance, feel free to reach out. We look forward to serving you again in the future! Best wishes , Lisa

5/5

Trustpilot

The Property Management team at Andrews…

The Property Management team at Andrews are really good and Denise Walter is outstanding. She can be relied on to look after the best interest of landlords and is sympathetic to the needs of our tenants. Having Denise to look after us has raised the review rating from 4 stars to 5 stars. Thank you for looking after our properties.

Charles · 18 September 2025

Agent replied · 22 September 2025

Thank you, Charles, for your wonderful feedback! We're thrilled to hear about your positive experience with Denise and our Property Management team. Your satisfaction is our priority, and we're delighted to have earned a 5-star rating from you. We appreciate your trust in us!

5/5

Trustpilot

Brilliant agents ✨

Jake, Cat and Keith at Andrews have been exemplary throughout the selling process. I cannot recommend them highly enough. They were incredibly professional but more importantly genuinely invested in the outcome and showed great care and kindness from start to finish making a stressful time as easy as humanly possible. 1000 out of 10. Brilliant and lovely team.

Naomi · 7 October 2026

Agent replied · 10 October 2026

Dear Naomi, Thank you for your wonderful feedback! We're thrilled to hear that Jake, Cat, and Keith made your experience so positive. Your kind words mean a lot to us, and we're grateful for your recommendation. We look forward to assisting you again in the future. Best regards, Andrews Head Office Team

1/5

Trustpilot

I brought a ground floor flat in…WARMLEY

I brought a ground floor flat in Warmley Bristol from Andrews estate agents . The staff lied to me about the property, because they had a customer from hell. I was told I don’t need a survey done. How wrong they were. The flat is covered in mould. Cracks on the outside wall, and so on. . I had to replace the bathroom and kitchen. They squeezed has much money out of me for the customer . I discovered after the sale, the vender did have the property up for sale 5 times with Andrews estate agents in longwell green Bristol. They were desperate to sale to get their commission. I am still furious from a year on wards. I will not be selling my flat with Andrews if I decide to move in the future.

Michelle · 8 May 2026

Agent replied · 23 May 2026

Dear Michelle Jane, Thank you for sharing this. Please can you contact the branch team so we can complete a formal complaint investigation. Best regards, Alison

5/5

Trustpilot

“Monika”

My fridge freezer broke down while I was away on holiday. Once discovered, Monika organised for it to be replaced in a timely fashion. As always Monika was helpful and efficient. Thank you.

Michael · 29 April 2026

Agent replied · 23 May 2026

Dear Michael , Thank you for your kind words and for sharing your experience. We're delighted to hear that Monika was able to assist you efficiently. Your satisfaction is our priority, and we appreciate your feedback. Best wishes , Lisa

5/5

Trustpilot

We had an excellent experience with our…

We had an excellent experience with our mortgage broker Simon Murray from start to finish. As first-time buyers, the whole process felt quite overwhelming at first, but he made everything so much easier to understand and guided us every step of the way. Simon worked incredibly hard to find us the cheapest mortgage deal available, taking the time to explain all our options clearly and making sure we were comfortable with every decision. What really stood out was how he went above and beyond, not only securing us a great mortgage but also helping us arrange a more affordable solicitor, which saved us even more money. Simon professionalism, knowledge, and dedication were outstanding throughout. He was always responsive, patient, and genuinely cared about getting us the best outcome. We couldn’t be happier with the service we received and would highly recommend him to anyone, especially first-time buyers looking for trustworthy and expert support.

ASIF · 24 April 2026

Agent replied · 23 May 2026

Dear Asif Khan, Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Simon Murray. It's great to know he made the process smooth and beneficial for you. We appreciate your recommendation and look forward to assisting you again in the future. Best regards, Andrews Head Office

5/5

Trustpilot

The best estate agent by a mile

I've used Andrew's in the past and I've always found them a lot better than most other estate agents so they were my preferred choice and they did not disappoint me. Originally Dan came round to look at my property and he was friendly, informative, trustworthy and helpful. I knew straight away that I would be using Andrew's after our appointment. He made everything so easy. My house went on the market and was snapped up straight away, at a price I was more than happy with. Isabelle was great with communication and very helpful during the viewings and I never had to chase anyone for anything. I honestly felt like I was in such good hands that I didn't even give anything a second thought.After the property was let I dealt with Molly and Isobelle and they were both so lovely and amazing at their jobs. Andrews definitely knows how to employ brilliant staff and they are all a credit to the company. I couldn't recommend them highly enough and will definitely be using them again anytime I need an estate agent.

Shelley · 4 December 2024

Agent replied · 23 December 2024

Thank you, Shelley! We're thrilled to hear about your positive experience with Dan, Isabelle, Molly, and Isobelle. Your kind words mean a lot to us, and we're delighted to have been of service. Looking forward to assisting you again in the future. Best wishes , Lisa

5/5

Trustpilot

30 years of great service.

Andrews have been managing my property for around 30 years and I've been very satisfied with their service during that time. They are always efficient, reliable and professional, advising me in a timely manner of any problems my tenants may have and what will be involved (time and cost) in putting them right.They have also found replacement tenants when necessary very quickly, so my property has very rarely been empty.Sarah Newman is my current contact and is excellent, and all agents I've worked with over the years have all been very professional too.Highly recommend Andrews.

Fraser · 27 November 2024

Agent replied · 26 October 2024

Hi Fraser, thank you for the review and thank you for continuing to trust us with your property needs over the last 30 years. It's also brilliant to see that Sarah has always been on hand to assist you whenever required. Thanks again, Rhys

5/5

Google

Exceptional services from Andrew’s, fantastic communication and very efficient and helpful. We would like to specially thank Stewart, Philip and Beth who worked with us on the purchase of our first home. Nothing was ever too much trouble and they kept us update with everything. We couldn’t be happier and we wouldn’t go anywhere else when buying or selling a property, couldn’t recommend enough. Thank you so much to the Andrew’s team, you are all superstars ⭐️ Robyn & Kurt

Robyn · 10 November 2024

Agent replied · 9 November 2024

Thank you, Robyn and Kurt! We're thrilled to hear about your positive experience with our Winterbourne team! Stewart, Philip, and Beth will be delighted to know they made a difference. We appreciate your kind words and recommendation. Enjoy your new home! Best wishes, Jake

5/5

Trustpilot

Friendly and supportive!

I had been messed around by a few agents in terms of them not sticking to agreed appointments, properties being in a much worse state than they appeared in photos online etc, so was not having the best experience with my property search. Ben Gordon-Smith however responded to my query the very same day, and offered to show me the property that same evening, as it was on his way home. I appreciated the flexibility and was really impressed with the property, so I made an offer that same night, and it was accepted the next day. Ben has been very helpful in terms of clearly outlining next steps, and when there were queries about my referencing, he provided sound advice to ensure any issues were rectified as soon as possible, and everything was sorted within 3 working days.Ben has kept me updated every step of the way, and answered any queries I may have. It has been an absolute blessing to have him as an agent during what has been quite a stressful experience for the most part, and I am now all ready to move end of this month! Thank you Ben! :-)

Si'von · 8 November 2024

Agent replied · 22 November 2024

Thank you, Si'von, for your kind words! We're thrilled to hear Ben provided such excellent service and made your experience stress-free. We'll be sure to pass along your praise. Best of luck with your move , Lisa

5/5

Trustpilot

Sarah Robinson has been outstanding and…

Sarah Robinson has been outstanding and professional whilst I have been dealing with Andrew’s. She responds immediately and understands the needs of both the tenant and landlord. She is an asset to the company.

Joe · 16 March 2026

Agent replied · 20 March 2026

Dear Joe Niblett, thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Sarah Robinson. She truly is an asset to our team. We appreciate your kind words and look forward to continuing to help you. Best wishes , Lisa

5/5

Trustpilot

I recently had the pleasure of working…

I recently had the pleasure of working with Emily and Sophia from Andrews to sell my flat, and I couldn't be happier with the experience. From the very first meeting, they demonstrated professionalism and a deep understanding of the local market.Their marketing strategy was impressive, showcasing my property beautifully and attracting a lot of interest. Throughout the process, Emily and Sophia kept me informed and provided valuable insights, making the entire experience smooth and stress-free.Thanks to their expertise, my flat sold quickly and at a great price. I highly recommend Andrews to anyone looking to buy or sell a property. They truly go above and beyond for their clients!

Elen · 19 October 2024

Agent replied · 26 October 2024

Thank you, Elen! We're thrilled to hear about your positive experience with Emily and Sophia. Your kind words and recommendation mean a lot to us. Congratulations on the successful sale of your flat! Best wishes , Lisa

5/5

Google

We viewed several properties being sold by Andrews Winterbourne and found that the sales team were extremely professional, knowledgeable and helpful. We decided to purchase one of the properties viewed and Beth managed our purchase. She was extremely helpful and ensured that everything ran smoothly. Beth provided the perfect balance of patience, and pushing the other parties solicitors and agents, when needed. Overall, dealing with Andrews Winterbourne has been a very pleasant experience and we would definitely consider using them in the future, if and when we plan to sell.

Ryan · 10 October 2024

Agent replied · 25 October 2024

Hi Ryan, thank you for the five star review. Brilliant to see that Beth and the team in Winterbourne gave you a great experience in what can be a stressful time. It looks as if the team were on hand to advise and help you each step of the way, pushing all the way through to completion. We hope you are settled into your new home. Thanks, Rhys

5/5

Google

We recently sold our home with the help of the Andrews team, Winterbourne (after living there for 23 years). Philip, Beth and Matt were all superb, the biggest compliment I can give them is that it felt like there were selling their own home. They supported us so well, gave great honest advice throughout the process and always responded quickly to questions. They were a vital and professional link that guided us through the whole process. I would not hesitate to and am more than happy to recommend them.

Andrew · 10 October 2024

Agent replied · 25 October 2024

Hi Andrew, thank you for your five star review. Amazing to see the Winterbourne team have been superb and always supported you along the way. I love your words of 'it felt like they were selling their own home', it really shows why we do what we do! Fantastic to see we have been able to help and thank you for the recommendation too. All the best, Laura.

5/5

Google

I used Andrews Winterbourne as my estate agent when moving house from Bristol (Winterbourne) to Somerset and have nothing but good things to say… The team (Stewart, Phillip, Beth, and Matthew) were fantastic. They sourced an array of viewings, regularly checked in, reported progress, and helped successfully sell my house for a price we were happy with. There were multiple problems along the way including many offers being too low, financial restrictions from buyers, and people pulling out of our chain, to name a few. However, the team, and Matthew in particular were extremely helpful with driving all stakeholders to the end. Totally professional, polite, and always willing to help or do the dirty work - I would very much recommend these to anyone looking to sell their house.

Owen · 10 October 2024

Agent replied · 25 October 2024

Hi Owen, thank you for the brilliant review! We know the team in Winterbourne will really appreciate seeing your feedback and Matthew in particular will be so pleased to know he provided such a great service and support to you throughout your dealings with us. Thanks, Rhys

5/5

Google

We recently purchased our first home through Andrews and had a fantastic customer experience. The whole team were incredibly friendly, helpful and always happy to answer any additional questions we had as First Time Buyers. Beth was happy to accommodate us with extra viewings and was quick to answer our queries and Phillip, Stuart and Matt were on hand the whole time as our purchase went through. The team kept us in contact at every point, were easy to get through to and always called us back quickly. When we were facing some trouble with our solicitors they even proactively stepped in to help keep the purchase moving. Thank you very much to the whole team for your ongoing support and fantastic customer service. We couldn’t commend the team enough! Kristen and Luke :)

Kristen · 10 October 2024

Agent replied · 25 October 2024

Hi Kristen & Luke, thank you for the five star review. Brilliant to see that the whole team played their part throughout your purchase and kept you in the loop all the way pushing other parties towards completion too. Thank you for the feedback we know the team will really appreciate it, Rhys

5/5

Trustpilot

We had a fantastic experience with this…

We had a fantastic experience with this agency. The team were extremely warm‑hearted, attentive and thorough throughout our search. They helped us find a suitable property very quickly, and provided great support with all the unfamiliar paperwork. Anisa, Jenna and Sammi are very friendly and professional, we would highly recommend them.

Yi · 9 October 2026

Agent replied · 13 October 2026

Hi Yi, thank you for your wonderful review! We're thrilled to hear about your fantastic experience with Anisa, Jenna, and Sammi. Your recommendation means a lot to us. We look forward to assisting you again in the future! Best regards, Andrews Head Office.

5/5

Trustpilot

Rebekah was warm and friendly

Rebekah was warm and friendly. Very professional and courteous. Incredibly well presented and great fun. A credit to her profession. Although her sense of direction on roundabouts is questionable. 🤣🤣🤣 She's lovely.

Andy · 18 March 2026

Agent replied · 20 March 2026

Dear Andy , Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Rebekah. We'll be sure to share your kind words with her. Best wishes , Lisa

5/5

Trustpilot

Highly recommended Rebecca Newbrook

I am writing to highly recommend Rebecca Newbrook for her exceptional professionalism and communication skills. Throughout our interactions with her at Andrews, Rebecca has consistently demonstrated reliability and offered a truly helpful service Rebecca's attention to detail and dedication to providing support have been invaluable to our team. Her clear and effective communication style has made working with her a seamless and efficient experience. I have been consistently impressed by her commitment to delivering high-quality service

Dominique · 19 November 2024

Agent replied · 22 November 2024

Thank you, Dominique, for your kind words about Rebecca. We're so pleased to hear about your positive experience and her exceptional service. Your feedback is greatly appreciated! Best wishes, Jake

5/5

Trustpilot

Highly Recommended...

Highly Recommended...Shout out to Emma Mussert who was an absolute star. It's great to deal with somebody who goes out of their way to 'own' issues and ensure a resolution. We all know the frustration of dealing with solicitors who don't tend to talk to each other but rely upon slow communication instead Emma constantly went out of her way to push the parties and was a great help.Bonus that she is friendly too!Would use Andrews again.

Colin · 4 November 2024

Agent replied · 22 November 2024

Thank you, Colin! We're thrilled to hear about your positive experience with Emma. Your kind words mean a lot to us, and we're glad she could assist you so effectively. Best wishes , Lisa

5/5

Google

Beth and the wider team at Andrews were extremely helpful through the entire process of purchasing our house with them. We didn't have the simplest chain and she regularly went above and beyond by chasing all other solicitors and agents in the chain and provided regular updates. If we come to sell our house in the future, we will certainly be using Andrews Winterbourne to do so.

Tom · 10 June 2026

Agent replied · 10 October 2026

Thank you, Tom, for your wonderful review! We're thrilled to hear that Beth and our team could assist you effectively. We look forward to helping you again in the future. Best wishes in your new home , Lisa

5/5

Trustpilot

Had a wonder Experiencing while doing…

Had a wonder Experiencing while doing the viewing. Speaking Daryn was wonderful explaining every detail of the property and helped me alot making my decision

Yash · 24 April 2026

Agent replied · 23 May 2026

Dear Yash Mhatre, thank you for your fantastic review! We're thrilled to hear that Daryn made your viewing experience so positive and informative. Your feedback is greatly appreciated, and we're delighted to have assisted you in making your decision. Best wishes, Andrews Head Office.

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