Every review we hold for the Folkestone office, from every platform, shown as written. First names only.
★★★★★ 5/5
FacebookWhat a fantastic service we received from start to finish,they turned up on time for our viewing and made sure to explain the process of everything throughly. Sam was a great help and she was very professional, she also made sure that she did not over charge us for anything. She kept her word becasue what ever she said happened. so if you want to fine a geniune sales or lettings company Your move is the one for you.
Peter · 8 January 2019
Agent replied
Hi Peter Dibble thank you for your lovely review. It was a pleasure to be able to assist you.
★★★★★ 5/5
GoogleYasmin was fantastic when we were looking for a home to buy. Yasmin was the only real estate agent to maintain contact, follow up and was proactive in obtaining answers to our questions. She was a pleasure to deal with. Best wishes to Yasmin. Thank you. John and Maree
John · 21 February 2019
★★★★★ 5/5
GoogleI arranged viewings with three estate agents last Saturday. Harry from Your move Folkestone was the first and by far the most professional. He was punctual, knowledgeable and genuinely interested in my requirements. It is this kind of attention to detail which inspires confidence.
Christopher · 21 February 2019
★★★★★ 5/5
GoogleAfter trying to sell my flat with another estate agent, I was beginning to give up. Gill from Your Move, Folkestone, seemed personally invested from the beginning. She was confident, reassuring, professional and got back to me even on her days off. I wouldn't necessarily go for the solicitor they recommend (a local one is always better), but if you're selling or buying, ask for Gill, she's great. Everyone there was extremely helpful, however, and made the process with the solicitors less painful!
Jo · 19 November 2019
★★★★★ 1/5
GoogleI saw one of the Your Move boards in Capel, and thought I might like to look at property. I called the number and let it ring and ring. No answer. I ended my call and tried again a few minutes later.....it rang and rang, still no answer. I tried again after about 15 minutes still no answer. I am so glad they are not selling my house. The board went up on Wednesday morning, but there are still no details on their website and now it's Thursday afternoon..
Lynda · 17 November 2015
★★★★★ 5/5
GoogleMy experience with the letting team has been positive. Friendly and approachable staff. A big thank you to Sam fo …
Graham · 17 September 2018
★★★★★ 5/5
GoogleRecently enquired about butying a property, spoke to Tom who i found most helpful. Highly recommend.
Sue · 6 March 2019
★★★★★ 4/5
GoogleYasmin immediately put me at ease and gave me lots of useful and honest information about Folkestone and the properties there. She maintained contact and continues to be helpful and friendly.
My only complaint about your move is that they do not update information on properties on their website and I am still being emaiked detaiks of properties that have been sold.
Louise · 6 March 2019
★★★★★ 5/5
FacebookWhat a fantastic service we received from start to finish,they sold are house with no problems and kept us informed all the way with the progress,and we would personal like to thank the branch manger there Shelley who personal felt with are sale,she was on time with viewings,very professional,easy to talk to and very approachable,great service from start to finish,thanks guys from the websters
Lee · 24 April 2016
★★★★★ 5/5
GoogleThe staff at Your Move Folkestone have been very helpful and efficient.
They have always shown an interest in what I have to say and have always been very accommodating in arranging viewings for us. We have not found this to be the norm …
Julie · 21 February 2019
★★★★★ 1/5
GoogleAppalling service. And not the first time I’ve had the run around! This time, was assured I’d be called back about an open day on the Saturday.... guess what....? No call. When I eventually got through was informed that they’d had an offer …
K · 21 February 2019
★★★★★ 5/5
GoogleWhilst looking for a property to rent we visited a number of agent's in Folkestone.
Your move were by far the most welcoming.
We can't recommend the girls in the Folkestone office enough, they were so helpful and knowledgeable.
They restored our faith in agent's.
Christine · 21 February 2018
★★★★★ 5/5
GoogleJasmine, greeted me with her wonderful smile and she took on the difficult task of looking for a property suited for me, she also got in touch the London Office which is now selling my Home, all in all very good people.
Barrie · 19 November 2018
★★★★★ 5/5
GoogleWe have been looked after by Harry from the Folkestone branch. Amazing professional, prepared for the viewings and answered all our questions. Even with my tight schedule he organised convenient time for me. Would definitely recommend.
Elitsa · 21 February 2019
★★★★★ 1/5
GoogleTaking advantage of first time tenants, they took the deposit while knowing we did not meet the criteria (at the earliest possible time), then denied the application and kept the deposit.
Logos · 6 March 2018
★★★★★ 1/5
GoogleTaking advantage of first time tenants, they took the deposit while knowing we did not meet the criteria (at the earliest possible time), then denied the application and kept the deposit.
Logos · 8 June 2017
★★★★★ 5/5
GoogleI’m a first time buyer, so very new to the process. Yasmin, who was dealing with my many requests went above and beyond to …
Megan · 21 October 2018
★★★★★ 5/5
GoogleVery positive experience with Your Move. We originally sold with another agent only to lose our buyers months down the line …
Kimberley · 17 September 2018
★★★★★ 1/5
GoogleFrom a buyers perspective these people have to be the worst Estate Agents I have come across in Folkestone. They …
Simon · 21 October 2017
★★★★★ 5/5
GoogleThe mortgage adviser, Ben, found me exactly the right mortgage for my situation. He was friendly, helpful and efficient.
Leyetta · 6 March 2019
★★★★★ 5/5
Googleeasy to contact, always available, genuine, honest and friendly staff, a great experience all round.
Cover · 17 September 2018
★★★★★ 1/5
Googlecommunication skills =ZERO! Avoid at all cost, because believe me it will cost you!!!
Daryl · 6 March 2018
★★★★★ 1/5
GoogleUnhelpful, never returns calls, etc. Not even worth one star.
Sanne · 16 November 2018
★★★★★ 1/5
GoogleHell. Start to finish
James · 6 March 2016
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
