5/5
TrustpilotBest agency
Best customer service
Trusted Agent profile · Folkestone
Reeds Rains Folkestone reviews
★★★★★
2,105 reviews across 2 platforms
85 Sandgate Road, Folkestone, CT20 2AF
Reeds Rains's office in Folkestone, at 85 Sandgate Road, is rated 3.8 out of 5 across 2,105 reviews on two platforms, including 196 Google reviews rated 4.7.
Reviews
Every review we hold for the Folkestone office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotGuided expertly through the process of…
Guided expertly through the process of selling our home by dedicated, friendly, helpful staff. Informed daily at all stages of where we were at. Couldn’t recommend them enough.
5/5
TrustpilotDefinitely 5 stars!
Definitely 5 stars!Very friendly staff.Thank you all for your hard work selling my home.
Agent replied · 16 June 2024
Hello - Thank you for your kind review, we will be sure to pass on the good words.Many thanks,Reeds Rains
5/5
TrustpilotCan't praise enough
Had my property on market with purple bricks for six months and not a sausage. Put Reeds Rains on to it and within 3 weeks it was sold for more than purple bricks wanted me to market it for. Worth the extra fees! They actually work for you. Well done.
1/5
TrustpilotRequested a valuation on 2 occasions. Still waiting for contact
Requested by email for a valuation of my property on 2 occasions. Received confirmation somebody would call to arrange a time to suit.However ,no body called or got intouch after over a week.Lost trust to sell with reads rains due to lack of communication.I have used another agent.
5/5
TrustpilotReeds rains
Very professional speedy service always answers quickly I’d never use anyone else highly recommended
Agent replied · 16 June 2024
Hello Christine - Thank you for your great review!Many thanks,Reeds Rains
1/5
TrustpilotUpon property check
Upon property check, the estate agent was touching my towels on rack.
5/5
GoogleAn absolutely fantastic service. 5 stars. Highly recommended.
Agent replied · 16 June 2024
Dear Ariel, it has been a pleasure dealing with you and I am delighted that you found our service to be of a 5 star standard and thank you for taking the time to share your experience. Kind regards, Stephen Dumbrell MARLA.
5/5
TrustpilotHolbeck house with thanks
A very good experience with Reeds Rains. The staff have been so helpful, courteous and honest. Thank you so much.
5/5
TrustpilotAlison at bamber bridge
Alison at bamber bridge, from start to finish even councillor at some points , Alison has gone above & beyond, we cannot recommend enough , Thank you so much for all your help xx
1/5
TrustpilotExtremely unprofessional!
Extremely unprofessional!! Appalling service all round!! AVOID!
Agent replied · 16 June 2024
Hi JenI'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
1/5
TrustpilotTotal incompetance
Total incompetance . Don't even think about using them. You have been warned.
Agent replied · 16 June 2024
Hello - We are very sorry to read your review. Could you please let me know which branch it was you had dealings with?Kind regards,Reeds Rains
5/5
TrustpilotHannah at Ferryhill branch rocks!
Dealing with Hannah at the Ferryhill branch has been an absolute pleasure. I have a managed property with her branch and she was able to place a tenant in within a short space of time. She keeps me informed of progress and is always very courteous and polite.
5/5
TrustpilotVery professional service
The staff proved to be very friendly and very professional. They communicated really well and acted promptly on all proposed actions to assist in the sale of my property. Impressive.
4/5
TrustpilotMostly a great experience
Great local agent Kelly, friendly very helpful, good brochure great photos.However once we had the viewing and an offer it was a rushed.Advised to take first offer., before getting answers!!
5/5
TrustpilotGreat service
Everything from start to finish has been professionally handled. From the valuation to marketing and now in the hands of the sales negotiation team. Fingers crossed the sale goes through now 🙏
4/5
TrustpilotWith a review I left the other day ref…
With a review I left the other day ref Scarborough branch I was given wrong information from a friend that had called back, the agent had called back that why my review as been ammended thank you
1/5
TrustpilotVery unprofessional and incompetent.
Made an absolute shambles of our mortgage application, as a result i ended up blacklisted, received a full refund but that's of little help as i now can't move or remortgage.The incompetence of all their staff is on a whole new level, school children would have more clue!
1/5
TrustpilotNothing will get fixed 😂
Nothing will get fixed, chasing jobs for over a year such as broken toilet seals, toxic water, broken doors, garage roof collapsing. Appears from other reviews similar issues, with regards for call backs and failure to contact the landlord on getting repairs done.
5/5
TrustpilotFriendly
Friendly. Efficient. Fast moving.
5/5
TrustpilotReeds Rains Macclesfield
Reeds Rains Macclesfield Sue managed the sale of a parents property for us, she kept us well informed throughout the process and has continued to push through to exchange of contracts. Excellent service!Thank you
1/5
TrustpilotHorrendous
Horrendous. Do not use this letting agent.
Agent replied · 16 June 2024
Hi - I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
5/5
TrustpilotFantastic service
Fantastic service. Harun and Co have gone above and beyond to ensure that all queries are answered thoroughly and that my move was as straightforward as can be. Patient, understanding and on form at all times. Highly recommend!
5/5
TrustpilotScarborough branch fantastic
Scarborough branch fantastic, I have to collect keys from estate agents all over Yorkshire for my business and they vary hugely but Reeds Rains scarborough are always knowledgeable about each property, very security conscious and very helpful, all the team brilliant, my favourite to deal with
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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