Reeds Rains Folkestone reviews

★★★★★ 1/5

Trustpilot

Terrible letting agent.

Been renting from them now for near on 6 months and the service is terrible.Getting any maintenance done is a complete farce and the communication of the staff leaves a lot to be desired. It seems common practice for them to just lie and or pass the blame on for everything.Reeds Rains Staff member Ms. Lorna Fieldson has done nothing but lie and change excuses since day 1 of tenancy. Even lied to the council / environmental health who eventually got involved after 5 months of excuses from Reeds Rains and the Landlord.I WOULD ADVISE EVERYONE AVOID LETTING FROM THIS ESTATE AGENT.

Mr.C · 29 July 2021

★★★★★ 1/5

Trustpilot

I was checking for the flats and…

I was checking for the flats and approached Reeds Rain and immediately I received a call from the agent and her name is Abby. She explained to us about the flat and did the smart viewing and finally on the same day she sent us a security deposit document to pay the amount and back to back she called us and asking us to sign it and pay the amount. Finally, we signed the document and asked her to send the account details or a link to make the payment for the security deposit. But she asked for my complete card details and CVV. Here I took a backstep. Who will ask for the CVV and card details? It was completely fraud. We asked her once again if there was any other option to make a payment instead of sharing our card number and CVV details. She said no we are a big company and we do have our branches worldwide and you have only this option to make the payment. OMG STAY AWAY FROM THIS AGENCY.

Sachin · 23 July 2021

★★★★★ 5/5

Trustpilot

Local Estate agents

Whatever you're doing, either buying, selling, renting or renting out a property, you can get all the information and help you need with the knowledgeable sales staff at your local ReedsRains. Nothing is too much trouble, they go the extra mile.

Mrs · 10 October 2024

★★★★★ 1/5

Trustpilot

WIDNES - DISGRACEFUL SERVICE AND NO CUSTOMER SERVICE.

REEDS RAINS HAD A CHANCE TO SELL OUR HOUSE, AND THEY DID NOT SUCCEED, SO WE WENT WITH SOMEONE ELSE TO SELL OUR HOUSE.WE THEN GAVE THE MORTGAGE BROKER AT THE SAME ESTATE AGENCY A CHANCE TO GET US A MORTGAGE ON TWO OCCASSIONS.THIS DID NOT WORK EITHER.WE SPENT THE LAST TWO WEEKS GETTING BACK OUR REFUND FOR THE FEES WE PAID THE MORTGAGE BROKER OVER THE LAST 10 WEEKS.IN DOING SO WE FOUND THE PHONES AT THE ESTATE AGENT IN WIDNES THEY WOULD NOT ANSWER THE PHONES, AND THEY WOULD LET THE PHONES RING FOR OVER AN HOUR.ON RINGING THE SAME OFFICE IN THE SAME AFTERNOON WE RECEIVE RUDENESS FROM ONE FEMALE MEMBER OF STAFF, WHO HAD NO OFFICE SKILLS.THEN WE RECEIVE RUDENESS FROM ANOTHER MALE MEMBER OF STAFF, SHORTLY AFTERWARDS THIS.THEN TODAY WE AGAIN RECEIVE RUDENESS ALL OVER AGAIN.IT COMES DOWN TO CUSTOMER SERVICE, WHICH THERE WAS NONE AT ALL.WE WOULD NOT USE REEDS RAINS, TO BUY, SELL OR ACQUIRE A MORTGAGE AT ALL.THE PARTING WORDS FROM US DO NOT USE REEDS RAINS IN WIDNES, CHESHIRE.FOR WHEN THE MANAGER IS AWAY THEY GIVE NO CUSTOMER SERVICE AT ALL, BESIDES THEY DO NOT ANSWER THE PHONES.THEY ALSO HAVE HABIT OF TRYING TO DETERMINE WHAT YOUR COMPLAINT IS ABOUT, BEFORE ACTUALLY DEALING WITH THE COMPLAINT IN A PROPER MANNER.THEY ARE SO CONCERNED ON HOW THEY ARE BEING JUDGED RIGHT NOW.AS THE CUSTOMER SERIVCE LEVEL WAS SO DISGRACEFUL OF THE LAST YEAR AND 48 HOURS.THEY DO NOT GIVE OUT INFORMATION FREELY, THEY DO NOT ASK HOW THEY CAN HELP EITHER?SO WE ARE GLAD WE ARE NO LONGER DOING BUSINESS WITH REEDS RAINS OF WIDNES, CHESHIRE.PLEASE NOTE IF YOU ARE INTENDING TO SELL, OR BUY ETC WITH REEDS RAINS OF WIDNES, CHESHIRE, PLEASE DO NOT GO ELSE WHERE CHOOSE ANOTHER ESTATE AGENCY AND YOU WILL FIND YOU GET A BETTER CUSTOMER SERVICE LEVEL FROM ANOTHER ESTATE AGENCY ALL TOGETHER.THEY DO NOT APPOLOGISE, OR SAY SORRY FOR THEIR RUDE BEHAVIOUR EITHER.THIS IS EVEN WHEN THEIR MORTGAGE BROKER HAS THE NERVE TO SEND US THE CUSTOMER A VERY ABRUPT AND RUDE EMAIL, ALL BECAUSE WE HAD ACHIEVED TO GET BACK OUR REFUND FOR THE TWO MORTGAGE APPLICATIONS THAT CAME TO NOTHING.IF THE MORTGAGE APPLICATIONS HAD BEEN DONE CORRECTLY IN THE FIRST PLACE, THEN WE WOULD HAVE GOT THE MORTGAGE AND WE WOULD HAVE MOVED HOUSE BY NOW.INSTEAD WE HAD TO FIND ANOTHER ESTATE AGENCY TO SELL OUR HOUSE, AND THEN ANOTHER MORTGAGE BROKER IN THE LAST WEEK.ALL THIS DELAY, DISTRESS AND STRESS THAT REEDS RAINS CAUSED WAS ALL COMPLETELY UNECESSARY, AND UNPROFESSIONAL.OH YES, WE ARE FOLLOWING THROUGH WITH A COMPLAINT WITH THE MANAGER CONCERNED AS WELL.OUR FINAL WORDS, WHEN YOU ARE CUSTOMER OF ANY ESTATE AGENCY IT DOES NOT GIVE COMPLETE GO AHEAD INSTRUCTIONS THAT THIS ESTAE AGENT CAN JUST BE COMPLETELY RUDE ALL THE WAY THROUGHA VERY ANNOYED CUSTOMER.

Anderson · 15 July 2021

★★★★★ 1/5

Trustpilot

Major maintenance issues

Rented a property through Craig Wheeler at Reeds Rains Didsbury. The initial service seemed smooth. However, since moving into the flat, we have encountered major issues. After 6 days of living in the flat, and various phone calls to the maintenance department, we have only now been told that various contractors have previously visited the flat and been unable to solve the issue of no hot water from bathroom or kitchen taps. We were not told this at any point during the viewing, or moving in process, and have now been left with a 12 month contract on a flat with seemingly no access to hot water in either the kitchen or bathroom.

Tom · 9 July 2021

★★★★★ 5/5

Trustpilot

Alison went above and beyond to help me…

Alison went above and beyond to help me find something that both met what I wanted and suited what I needed.She made it so easy and helped any way she could. She reccommended Dan at Embrace who also sorted my mortgage out. Its been a stressful 18months for me, Alison and Dan have made it that bit easier. Thank you all again.Anthony

Anthony · 9 November 2021

★★★★★ 1/5

Trustpilot

Rothwell Branch

Rothwell BranchReally a total waste of time, very rarely did they contact me or return calls. In six months I had only two real views both of which were really not interested and they would have known this had they vetted correctly. Was talked into having virtual viewing, which I paid extra for, I never got to see this (even after asking four times) it was never used at all. Other estate agents told me this was a waste of money. The branch seemed totally uninterested, when I asked why they said it might be your price? I informed them it was the price they gave - strange!!! I found them quite useless and a waste of time so I would recommend anyone else.A follow up to this is that I put my toe back in the water after the disaster with RR. I used Manningstainton and in less than a week they had over eight viewings with five offers and a sale. I would recommend MS but advise against RR

Michael · 30 June 2021

★★★★★ 1/5

Trustpilot

If I could leave minus stars I would

If I could leave minus stars I would. Word of warning, if you are looking for a fully managed property service, please do yourself a favour and look elsewhere. I can not put into words how poor Reeds Rains fully managed property services are, from the lack of communication, to the inability to sort out repairs at the property. I've been basically paying for a fully managed service but since a local branch was closed down I certainly haven't received what I've been paying for. You'd expect that there'd be local tradesmen and woman contracted for repairs and work, but no, expect them to be from another city or town meaning that no doubt there'll be extra costs for call out charges etc. Don't expect Reeds Rains to sort out issues or jobs that need doing in the property. It took literally years to get a quote for a repair to be done, when I received it, the cost was practically double what I would expect to pay. In the end I've had to say I will sort out the issue when tenants leave!! I could go on and on about all the negative issues I have had dealing with Reeds Rains, but there wouldn't be enough text space.

Sylvia · 22 June 2021

★★★★★ 1/5

Trustpilot

Contractors and Tenants - AVOID THEM!

This is a long one, sorry. We've both done work for tenanted properties through RR and been tenants of theirs. Warnings on both sides.Contractors: Don't work for Head Office! It took us 10 weeks to get £30 payment for a job our company did for them. They struggle to get local tradesmen and end up having to subcontract through nationwide groups. If you do any work for them, try to deal directly with the homeowners. Tenants: Avoid like the plague. We were tenants for nearly five years, we had a good relationship with the landlady and made sure that anything that needed doing was either done by us or reported to her, and we looked after the property. When we were given our eviction notice due to the landlady wanting to sell (in the middle of a pandemic...) there was nothing on the rental market available so we had to jump through multiple burning hoops to try and get a mortgage, which we were finally successful in doing. We completed and moved in the middle of our final month but retained the keys for a week to complete a full property clean, and we were told to hand the keys back on the 1st of the following month (as the last day of the month was on a Sunday). From then, we had the utmost struggle with Reeds Rains Head Office. They charged us for one day of holding the keys (having told us to hand them back that day) but didn't tell us up front otherwise we would have handed them back earlier. They also finally decided to charge us £40 to clean the windows (this took them nearly a month to decide...)We initially agreed to the window cleaning charge but disputed the 'rent arrears', but Head Office are so ridiculously bad at communication, they pretended to listen to us, 'agreed' to talk to the landlady or supervisors and then never called us back when they said they would. We'd chase them multiple times and they'd finally come back without having even bothered to do what they said they would. We never received confirmation that the window cleaning was done, nor a receipt for that, and to this date (nearly five months down the line) the property has been sold and no tradesmen have been in there, so we have paid for a service that was never done.We tried to raise a dispute with mydeposits but in their infinite incompetence, Reeds Rains only put half my maiden name on the original tenancy agreement and deposit certificate, and despite us getting them to rectify this immediately, it has now come back to haunt us. Mydeposits won't accept the dispute unless I provide evidence of my name change (marriage certificate etc) which I can obviously provide, but not with the incorrect name originally on the deposit certificate...I've given up. Reeds Rains do not give a damn about tenants or supporting them, they are merely a money-making machine and only look out for themselves. Head Office staff are shockingly bad at communication and the whole experience means we are extremely glad we're out of the renting game and certainly sure to avoid them like the plague in the future. We don't owe them any further money than what was withheld from our original deposit and even now I feel physically sick whenever I see an e-mail come in from them or mydeposits.Thankfully it was only a small amount in the grand scheme of things. I can't imagine what it would be like trying to claw thousands of pounds back from them. Five months of trying to fight and I'm willing to admit I just can't do it any more. I'm exhausted, fed up of the stress and I can't bring myself to waste any more of my time on this, so congratulations Reeds Rains. You win. Enjoy your £120.Edit in response to reply: you believe we've 'come to a solution'?! Where did you come up with that? You can't even be bothered to reply to e-mails or phone calls, you just ignore us! Don't try and make yourselves look better by lying.

Emmy · 21 June 2021

★★★★★ 3/5

Trustpilot

I expressed an interest in a rental …

I expressed an interest in a rental property in Bradford, dealt with the Reeds Rains Office in Halifax. Olivia L was the Lettings Negotiator for the property, Olivia from introductions to picking up of the keys has been extremely informative and helpful with the rental process. Checks on potential tenants is thorough, my concern is how much vetting of landlords and the condition of properties they let are carried out by Reeds Rains before Reeds Rains consider the property suitable to let?

Veronica · 14 June 2021

★★★★★ 1/5

Trustpilot

Use someone else

Reeds Rains appointed a solicitor for my buyers to use, for which Reeds Rains will receive commission. The solicitor has deliberately held up proceedings and refuses to move to exchange just because employees are on annual leave. They're accepting substandard attitudes and approach to work just to get a commission; they're not working with my (their clients) best interests at heart.They're allowing the entire chain to collapse because they didn't properly investigate the credibility of the solicitor they've instructed my buyer to use. Absolutely disgraceful.

A · 14 June 2021

★★★★★ 1/5

Trustpilot

Shocking support for tenants

Maintenance issues were never resolved in the property we rented. Records have not been passed to us regarding permission to update at our own cost and now the property has been vacated the landlord is seeking funds from our deposit as the work that was done is "damage". To get early release we were also asked to pay a £500 fee for re-registration, administration and advertisement. This seems outrageous given the property was rented for less than a year and a new tenant found before we had left and without the need for advertisement. We were also left without lighting over a weekend as a emergency electrician would not be paid for.Just to highlight that despite the reply posted on this site none of the issues have been discussed by reeds rains. Having used Zero Deposit it also turns out that the company only submitted evidence in favor of the landlord. Allowing him to further take advantage of us.

J · 1 June 2021

★★★★★ 5/5

Trustpilot

Great Estate agent

Great Estate agent. Lots of contact from the team and although a slow start we did get quite a few viewings and finally sold through them. Office staff are great and even helped me complete solicitors forms.Would definitely use again.

Nina · 16 October 2024

★★★★★ 2/5

Trustpilot

Fine when marketing, DON'T use their solicitor panel

My experience with Reeds Rains was excellent until recently. I felt really happy with everything and would have given a 5 star review except they really need to actually undertake some due diligence on the solicitors they are partnering with and encouraging buyers and sellers to use. My buyers and my solicitor have been ignored repeatedly by the Reeds Rains appointed solicitor, who have mislaid both property information and personal data. The Reeds Rains solicitor is delaying the entire transaction but with no real reason or acceptable explanation. This is a straightforward transaction that is now dragging out for months because the Reeds Rains appointed solicitor will only look at each case once each week as a maximum. This is a ridiculous way of working and shows they are encouraging buyers and sellers to use conveyancing firms who take on more work than they can effectively manage. Buy or sell a home through Reeds Rains by all means, but as a seller refuse to entertain their "panel of solicitors" option and refuse to sell your property to anyone who intends to use them. Get proper solicitors involved instead who will actually do the job they're being paid to do, for the same amount of money!For us now, it just feels as though we'll never move. If I'd have known more about the substandard conveyancing firms on the Reeds Rains panel I would have taken different action, possibly to the extent of picking another agent.Update: this relates to Reeds Rains Acomb.

A · 27 May 2021

★★★★★ 1/5

Trustpilot

I would not recommend, Salford branch

I would not recommend. I recently rented a property through them, they were the agent working for the landlord. They provided me with wrong information, the wrong details to make rent payments, they provided me the wrong information regarding the tenancy agreement. As a result I have had trouble with my landlord because I was provided with the wrong information.The agreement you sign with Reed Rains is no the same as the one the landlord believes to be correct, this has played a large part of the confusion between the landlord and I.

Joanna · 24 May 2021

★★★★★ 1/5

Trustpilot

Awful company

Awful company, very shady business practices and not compliant with rental laws. 0 communication by email and phone and a complete lack of understanding of what their obligations are.Do not use to rent, sell or any other type of property business. If a tenant you will not get your deposit back even though your landlord agrees to it without taking legal action against this company as they keep it for themselves. Shocking

Ryan · 11 August 2022

★★★★★ 5/5

Trustpilot

Roy and the team are great!

I have worked with Reeds Rains previously when selling and purchasing properties, so it seemed like the perfect go to when I was looking to sell my home in Chorley. The service from start to finish from Roy and his team was excellent and I can't fault them. They were very helpful and I will be recommending them to friends and family!

Natalie · 1 October 2021

★★★★★ 1/5

Trustpilot

Awful service

My husband and I have been chasing the maintenance team of Reeds Rains to have a job fixed in the property for over two years now. The latest inspection again has highlighted the damage and my husband has asked for a resolution to the problem and still had no response. The money was taking out of the last tenants bond and the job was never completed. Our current tenants have now lived with the damage for two years which is totally unacceptable . We have a full log of dates and times of when we have chased this job and we are now considering taking legal advice as we don't know how to resolve this. We are paying for a fully managed service but yet not getting the service agreed in our contract so much so the tenants ring us directly as they are so fed up with Reeds Rains poor service.

Joanna · 4 May 2021

★★★★★ 1/5

Trustpilot

Don’t use Reeds Rains

I’m just sorry I didn’t read the reviews before I used Reeds Rains, You can report repairs until the cows come home, barely anything gets done and as for their so called Maintenance department don’t waste your time. I note from their responses to the reviews how good Reeds Rains are about apologising, STOP APOLOGISING AND ADDRESS THE COMPLAINTS MADE. For an agency that has been established for decades, you are typical of everything I hate about estate agents.

Veronica · 6 July 2021

★★★★★ 1/5

Trustpilot

You don’t get a second chance to make a first impression

I got in touch with this agent as I have a property to sell and therefore wanted their view on how they would market the property. I had three interactions with staff over 10 days and on each occasion the interaction was poor. I note on your responses below you say customer service is important to you but with near 50% of the reviews being left with one star it feels like you have a lot of work to do.I am not going to list all the points that lead to this score as I feel the staff members were only doing what has been asked of them. Their behaviour reflected the business culture and investment (or lack of it) in their staff in my opinion.As Head of Customer Experience for a FTSE 100 Financial Services company I do have high expectations of how any organisation treats its customers. Thankfully another agent has exceeded my expectations and I will be using them instead.If Reed Rains want to hear my views on my experience I am happy to discuss. I am pleased to have had this experience though as it has provided me with a great customer experience case study to share with my front line staff.

Alison · 25 April 2021

★★★★★ 5/5

Trustpilot

We recently rented a house through…

We recently rented a house through Reeds Rains and it was the easiest experience. As a first time renter I was worried about how difficult it would be to sort it all, but Anna and the team at the Salford Quays branch made it so easy. Anna especially was helpful, considerate and willing to answer any questions I had.

Lauren · 17 February 2022

★★★★★ 5/5

Trustpilot

Great expierence with the Bamber Bridge branch

I used the Bamber Bridge branch to sell my home. Everything was explained well prior to it going on the market & the staff dealt with a number of viewing on my behalf. I had an offer in a few days and everything progressed well. All the staff that I dealt with were very friendly and helpful, I would recommend them.

Laura · 21 October 2021

★★★★★ 5/5

Google

We would like to say thanks to all the staff in the Folkestone office, They were all very professional and helpful, all were happy to go that extra mile for us, considering we were in the US during most of the process and the time difference made it problematic. Thanks again, I would recommend them to anyone in the future.

Ivor · 21 August 2023

★★★★★ 5/5

Trustpilot

Can highly recommend Reeds Rains.

Can highly recommend Reeds Rains.Thank you to the staff at Sutton branch in Hull, especially Karen Knight who made the whole process of buying my house such a pleasant one, chasing things up and answering queries very swiftly, kept things moving in areas my solicitor couldn't. Very professional overall and a pleasure to deal with. Thank you so much

Mike · 6 February 2022