Reeds Rains Folkestone reviews

★★★★★ 1/5

Trustpilot

BE WARNED ABOUT THESE THIEVES

The worst, most dishonest bunch of charlatans i have ever encountered. Landlords, take notice of the many, many terrible reviews on the web and don’t be another victim. In a nutshell, they won’t pay you. They will collect rent from your tenants and hold on to it. Send them your bank details, ask for a reason why they don’t pay. All will be either ignored or referred to another office in Southampton. I’ve turned up at their offices to try to spur them into paying me. I was told they have tens of thousands of pounds of MY MONEY in an account, but it’s “on hold”. Unfortunately, they don’t know why it’s on hold, they’re owed no money from me. It’s simply not worth investing in property if you use Reeds Rains for your letting agents. Don’t take just my word for it, DO YOUR RESEARCH. Currently going through their internal complaints procedure, then I’ll be reporting to Property Mark for dishonesty and the Ombudsman. I believe there are a great deal of outstanding cases against them. DONT BE THE NEXT VICTIM

Alan · 14 December 2021

★★★★★ 5/5

Trustpilot

Sarah was very helpful throughout the…

Sarah was very helpful throughout the entire process of renting out my house. Always attentive to detail and responded to my questions with great ability. Thank you

Lukasz · 16 August 2022

★★★★★ 5/5

Trustpilot

Even though we haven’t finalized the…

Even though we haven’t finalized the agreement, I highly recommend the agency as very quick to respond

Aga · 8 September 2025

★★★★★ 1/5

Trustpilot

Terrible service for property…

Terrible service for property management.When the tenant has delay in rent payment. Instead of resolving it first with tenant they start by alarming the landlord and the going to tenant.I had a few property with them,. And it felt as if they are making me work instead of resolving issues quietly behind the scene

Essor · 4 April 2024

★★★★★ 1/5

Trustpilot

Good luck getting your money back.

We have been renting through Reeds Rains for over two years now. In the meantime we have moved from one property managed by them to another one. Needless to say the move was anything but flawless (they wouldn't consider >100K £ / year as income because I'm employed via an agency and so on).The fun part starts when you ask for your deposit back from the previous property, managed by them. Countless emails, countless requests for updates. Very little back, blaming the landlord and so on. I've agreed to their exit report and everything, I just needed an update from the specialist "moving out team". The landlord personally contacted me this weekend to say that he is trying to return my deposit but Reeds Rains is making it difficult for them to do so. We are going to start legal proceedings but as far as Reeds Rains go:- Asked for who the manager is for the moving out team (no reply).- No complaints or code of conduct policies on their website- Incompetent one line replies basically saying "we are also waiting for an update from the landlord". For weeks.- no support as a tenant. Feeling talked down to despite being a customer for years.I would strongly advise people to seek someone else for their letting needs, be it landlord or tenant. I wouldn't trust them with buying or selling a house either since their process to get a deposit back and move to another property is so shockingly poor.

Flavian · 6 December 2021

★★★★★ 1/5

Trustpilot

Completely garbage, I wish I could give a negative mark, fail company, never work with them.

Never response to ANY enquiry, they will only contact you when they need payment from you for work, they will never follow any instruction, they are never taking any responsibility.Long time in the industry only let them know how to forbid any responsibility that they need to take, you are always only on the loose end.Try them if you are brave enough, at your own risk.I am now suffering and waiting to terminate their service

Max · 11 August 2022

★★★★★ 5/5

Trustpilot

I have been helping a friend who has…

I have been helping a friend who has lost his son recently and his wife has now been admitted to hospital. There is a personal matter relating to a letting which is managed by Reeds Rains which required a sympathetic consideration. The matter was handled by Megan both sympathetically and professionally. In a hard business world sometimes decency and empathy shine through.

John · 22 March 2022

★★★★★ 5/5

Trustpilot

I currently rent a property through Reeds Rains Gosforth

I currently rent a property through Reeds Rains Gosforth and have always found their service to be first class. All my queries have been dealt with promptly and the staff are always professional, kind and courteous. I highly recommend them and Phil in particular is a pleasure to deal with.

Peter · 14 June 2024

★★★★★ 1/5

Trustpilot

This is one of the froudsters on Stoke…

This is one of the fraudsters on Stoke high street. Security deposit will not be protected, and you will lose it without explanation, as there is zero response to email and calls to the agency, or to the central of theirs. Highly NOT recomended. Prepare to lose money on them! It is 3 months down since closing the rental and they do not care to give your money back.

Peter · 15 March 2023

★★★★★ 2/5

Trustpilot

Unnecessary charges for buyers

Beware. If you happen to buy a property from them. Each person will have to fork £48 ID checks. That usually done by solicitor as part of their package. While they need to verify.i don't see the point of extra payment. I would say go get that money from their customer ( seller of property)

Hardik · 8 March 2024

★★★★★ 1/5

Trustpilot

AWFUL experience, choose another agent.

AWFUL experience. I was moved into a house that had not been thoroughly checked by the estate agent, so there was no ventilation in the bathroom (legal requirement), a missing fire alarm, broken glass, the property hadn't been thoroughly cleaned, no working freezer, no security alarm... the list goes on. I had to go into branch a number of times, emailing for months on end, was told by a maintenance team member to 'forget it'. I managed to end my tenancy early which cost me a lot of time and was very stressful. They now are making no effort to attempt to get my deposit returned, so I'm having to formally raise a dispute. This is months of unnecessary stress. Save yourself the pain, don't rent from them.

Sarah · 20 November 2021

★★★★★ 5/5

Trustpilot

Reeds Rains Cheadle- you are all…

Reeds Rains Cheadle- you are all amazing.I can honestly not thank them enough, they have made the whole process of renting feel effortless.A big shout out though to Tony, you have been great. Excellent communication, responsive and helpful. Always professional, knows his job well and gets things done. Always cheerful and a friendly voice on the end of the phone. A huge thank you Tony.

Tracey · 29 August 2021

★★★★★ 5/5

Trustpilot

Highly recommended.

We had to sell my mums house after she passed away suddenly. Jack and Jeremy made an awful experience so much easier. We live 350 miles away and they took care of everything: the viewings, valuation etc and kept me constantly informed. I can't recommended them highly enough. Professional, courteous and very approachable. I found their charges more than fair.

Janey · 18 May 2022

★★★★★ 5/5

Google

I would highly recommend Reeds Rains They handled a sale with understanding and empathy, completing all the viewings. Great team, communication, with no pressure after the valuation to market. Emails answered out of hours - excellent service.

Nichola · 25 December 2024

★★★★★ 1/5

Trustpilot

We bought a house and were promised by…

We bought a house and were promised by the Manager that the house will be cleared of all rubbish. We still found rubbish and kept on requesting them to clear and they were not interested.I am surprised after reminders and so many reminders they ignored.Try to avoid if you can, can not be trusted.

Waz · 9 March 2024

★★★★★ 5/5

Trustpilot

Jake and the team are so helpful and…

Jake and the team are so helpful and very good at what they do, I would recommend them to anyone, sold my house in 2 weeks

Lynda · 2 August 2022

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS!!

AVOID AT ALL COSTS!!4 years ago the council came to inspect the property to make sure the house was suitable for living in. After finding numerous issues they put together a long list of maintainence problems that needed sorting within a month. Reeds rains act as the middle man between my landlord and myself and after endless phone calls and the works still not been done 4 years later, I have had to get the council involved and now the local MP due to there incompentance. I never get up dated, myself and the land lord have been repeatedly lied too, phone calls and emails not returned, refusal to speak to a manager, messages to the manger to call never returned, a call regarding broken boiler and no hot water (I have a son) resulted been told in "boil the kettle and fill the bath that way (I have a one cup kettle for starter ffs!), my sons asthma aggrivated by the damp and mould unresolved issues in the house, leaks in the house never attended too, same contractors coming a to do quotes in the works 4 times in the last 4 years with no work actually starting, the wall crumbling in my sons room, leaks in the roof.... I could go on an on to the point where this review would end up been a book.The property management team for reeds rains are an absolute disgrace!! Not one of them would be able to tell the @rse from a hole in the ground.Reeds rains... Get your bloody act together!!!! Landlords pay you a monthly fees to do a job and that job never gets done.I have rights as a tenant and this tenant is sick to the back teeth of all the lies and incompetence. I am now taking my case further!!Reeds Rains.... As for you reply below, the issue is with your company, not the landlord. You are the middle man as said before and it is you who have neglected to pass on the correct information to all parties as well as ignoring the issues and allowing this to continue for 4 years. The senior has called me and continued to lie and was called out on then tried to back track on what she said. You need to stop passing the book and do you jobs!

Kerry · 3 September 2021

★★★★★ 1/5

Trustpilot

Customer should come first

Asked to view a property they said it will take five days then they said if interested it will take four months for the tenant to leave and purchase the property and would only accept a very inflated price I don’t think they are interested in selling the property or that’s how they made me think whoever is in charge of this company needs to get a grip because there staff don’t seem to have the company’s interests first,very disappointed at the service

Headache · 2 September 2021

★★★★★ 5/5

Google

I chose Reeds Rains to market our house back in March due to a property they had for sale that i was very interested in at the time. After viewing the property and falling in love, the game was on! Adam sold our house in 2 days (During COVID). Due to unforeseen circumstances there was a collapse in the chain 6 weeks later. Adam worked tirelessly to resell our properly which he did by the time the following weekend was over (just 3 days)! Adam has kept me in the loop with every bit of information he could. We have now successfully sold and purchased our next house through reeds rains. I would definitely choose Reeds Rains again and have enjoyed knowing that we are being looked after by them. Many Thanks to the whole team!PositiveResponsiveness, Quality, Professionalism, Value

Jason · 29 August 2021

★★★★★ 5/5

Trustpilot

5 star service

Dan has been fabulous all the way through our journey of selling our dads flat. We couldn’t have asked for a better estate agent. Will highly recommend

Jessica · 18 September 2024

★★★★★ 5/5

Trustpilot

Selling our property

You have been very helpful in every way and have sold our property for us for which we are very grateful.

Mrs · 28 April 2026

★★★★★ 1/5

Trustpilot

Used Reeds Rains Congleton branch as lettings agent

Used Reeds Rains Congleton branch as lettings agent (first time landlord). They have been absolutely abysmal. Impossible to get someone to call you back or answer emails. Don't explain anything and just send random forms or documents with no cover email or explanation and then a really rude follow up email asking why you haven't signed and returned yet. Also caught the person showing prospective tenants around my property being incredibly rude about me and telling them private details about my work and travel - this could enable anyone scoping out the property to return and actually burgle the place. Plus it is just incredibly unprofessional. The branch also placed tenants without telling us anything about which tenants they were considering even though the only referenced one of the tenants (it was a couple) and when I complained told me I had signed a form allowing them to act for me and they could put anyone in and didn't have to let me know anything beforehand. Second month in the tenants have already missed a rent payment. Avoid at all costs!

Albert · 15 August 2021

★★★★★ 1/5

Trustpilot

Will update complaint progress.

Did not see me or try to contact me for a viewing appointment when I was parked outside for an hour. Proven by the tenant and car tracker to have been there twenty minutes prior to appointment and forty after. Initially told (not a direct quote) 'It's one of those things, nothing we can do about it'.In advance, produced an extensive document and proposal for the owner to decide whether or not my circumstances made me eligible to even apply for the tenancy. Not read or passed on by Alistair in the Chesterfield office, who over the phone was clearly reading my script for the first time. Potential wasted time, travel, other opportunities and costs.Complaint lodged, (they are members of the The Property Ombudsman service)At this point I cannot recommend a landlord or tenant to trust the level of their competence in applying customer services.Will update complaint progress.UPDATEReeds Rains asking me for personal information and more details of the case via TrustPilot. Do they have so many formal complaints in one day at Chesterfield that they cannot keep track of them?

Johninkelham · 11 August 2021

★★★★★ 1/5

Trustpilot

Abysmal company

Given 1 star but would give zero. Awful company. Our letting agents for 6 years. Passed all house inspections and never missed a rent payment. We were evicted in May when the landlord decided to sell the property which was fine. Reeds Rains offered us no properties to help us relocate. 3 months after moving out we are still waiting for our deposit back but are being told the landlord is making a "claim". They have given us no details of the claim, will not let us contact the landlord directly and despite the landlord not returning their correspondence, will not help us with the deposit holding company to return our deposit. Pemberton branch. Little more than daylight thieves.

Martin · 6 August 2021