Every review we hold for the Folkestone and Hythe office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleCarlo was extremely professional from the first meeting , all they way through the whole selling process. He dealt with all the viewings personally and did not delegate viewings to less experienced employees. The result was that he managed to get 2 offers early in the process by educating the buyers about the property and surrounding location. He took the time to learn all the details of the property. This is not my experience with the other larger agents.
Brad · 10 March 2025
Agent replied · 27 July 2025
Dear Brad,
Thank you for taking the time to leave me a review.
Its wonderful to hear that I've lived up to expectations.
Once again thank you for placing your trust in us which was greatly appreciated.
Kindest regards
Carlo Martella
Director - Folkestone estate agents Your Key Move
★★★★★ 5/5
GoogleWe are currently sold STC with Your Key Move and the process so far has been great. Carlo has been a breath of fresh air compared to traditional estate agents. He does things slightly differently and is very supportive and attentive. Communication has been fast and consistent and the process of getting on the market was made very easy. Unlike a lot of agents, Your Key Move are confident in their valuations and put properties on the market at one price (not a guide, offers over or in the region of)!
Can’t recommend Your Key Move enough!
Emma · 28 January 2025
Agent replied · 9 August 2025
Dear Emma,
Thank you for your valuable feedback and lovely review.
I'm personally delighted that we were able to get your property live so quickly and to secure you full asking price within days.
It's also so satisfying to have been able to secure the new home for your family by moving so quickly with this for you all.
Kindest regards
Carlo Martella
Director - Folkestone estate agents Your Key Move
★★★★★ 5/5
GoogleHad an excellent experience, recently completing the sale of my house in May 2024. Carlo was professional throughout the process, always a WhatsApp message away and very responsive. A great salesman with a likeable charm, flexible approach and positive attitude, Carlo helped to sell our home for a price we were happy with and charged a very reasonable fee. He took a lot of the stress out of the process and I would strongly recommend using his services if you're thinking of selling your home!
James · 24 June 2024
Agent replied · 22 October 2024
Hi James,
Thank you so much for leaving me such a lovely review.
It’s honestly been an absolute pleasure and I wish you the very best in your new home and for the future.
Take care and all the best,
Kindest regards
Carlo
Director of Your Key Move Folkestone and Hawkinge estate agents.
★★★★★ 5/5
GoogleCarlo is a highly trustworthy, efficient and dynamic estate agent who we felt very safe with during our house sale. Carlo is certainly different to other estate agents in the way that he is actively involved every step of the way and works with everyone's best interests at heart. We are really grateful to Carlo for his help throughout the process of selling our house and would recommend his services without hesitation.
Eva · 23 August 2024
Agent replied · 22 October 2024
Dear Eva,
It’s really kind of you to take the time to leave me a review.
It was my pleasure to sell your house and to restore your confidence in estate agency.
Kindest regards
Carlo Martella
Your Key Move Folkestone and Hawkinge Estate Agents
★★★★★ 5/5
GoogleThis was a fantastic service, top drawer, attentive, reassuring, and I could not recommend Carlo more highly, small firm but therefore very personal service, honest advice and, perhaps most importantly, clear input and beyond helpful at every stage, if you're buying in Kent, use this company.
Anthony · 21 July 2025
Agent replied · 27 July 2025
Dear Anthony,
Thank you so much for your kind words and generous feedback! It was a real pleasure helping you on your journey to buying a home in Kent. I’m thrilled to hear that you felt supported and well-advised throughout the process.
At Your Key Move, we pride ourselves on being a trusted, independent estate agent in Folkestone, offering a truly personal and honest property service. It means a great deal to know that our approach made a positive difference for you.
Wishing you all the very best in your new home, and thank you again for choosing Your Key Move, your local property experts in Kent!
Warm regards,
Carlo Martella
Director, Your Key Move Ltd
★★★★★ 5/5
GoogleCarlo was the estate agent for a property we were buying, and he was super helpful! More responsive and informative than everyone else we had to deal with, and really went the extra mile by always replying, keeping us updated with things, and passing communication between us and the sellers. He has no obligation to even speak to me as he isn’t my estate agent! Will 100% be using him next time if we move again. A** service! Thank you for all your help!!! Very kind too!!!
Nic · 23 October 2023
Agent replied · 22 October 2024
Dear Nic,
Thank you so much for the lovely review!
It’s been our absolute pleasure to be able to help you throughout your buying journey with us.
Even though we were not your agent we still wanted to help you as if you were.
Wishing you the very best in your new home and many years of happiness.
Best wishes
Your Key Move Folkestone Estate Agents
★★★★★ 5/5
GoogleWe have just recently put our house on the market during what some would suggest is a rather turbulent time. We have a buyer already and fingers crossed will proceed smoothly.
Carlo has dealt with us in a truly professional manner and always has our best interest at heart and is available to speak with, at all times. We had a video taken of our property which is just superb and I am sure helped the process. I hope others get the benefit of Carlo and his team - if you are thinking of selling - don't hesitate - a class act.
Jane · 23 October 2023
Agent replied · 22 October 2024
Dear Jane,
We are absolutely delighted to read your review and equally delighted that we managed to sell your beautiful home so quickly.
Once again, tank you for choosing us to be your agents!
Kind regards
All of the Your Key Move Team
Folkestone Estate Agents Your Key Move
Good luck with the house hunting now!
Kind regards
Your Key Move - Folkestone Estate Agents
★★★★★ 5/5
GoogleCarlo at Your Key Move is an Estate Agent, but not like any other Estate Agent I have ever dealt with. He is passionate about providing the very best service possible for his clients. I have been attempting to sell my property for the past year and I have had more people coming to view in the few weeks since I signed up to Your Key Move than I had with the previous Estate Agencies, and more significantly he has found me a buyer! Carlo is tirelessly proactive and keeps me updated at every stage throughout the process. If you are serious about selling your property, contact Your Key Move for a truly five star service.
Jenny · 23 October 2023
Agent replied · 22 October 2024
Dear Jenny,
What a lovely review to read, we are delighted that we have been able to provide you with the five star service that you deserved.
All the very best from all of the Your Key Move team.
★★★★★ 5/5
GoogleYour Key Move were recommended to us by friends. Carlo is so helpful, providing a friendly but very professional service. He is extremely knowledgeable and his communication throughout is excellent. Being kept updated at every stage of the selling process was reassuring. If you are looking for a professional company with a personal touch to sell your home, look no further! We highly recommend Carlo and Your Key Move.
Diane · 25 May 2024
Agent replied · 22 October 2024
Dear Diane,
Thank you for your lovely review.
It was my pleasure to sell the house for you and Mark and am so pleased that all the hard work has now paid off.
You can now look forward into moving to the house of your dreams.
Kindest regards
Carlo Martella
Folkestone & Hawkinge estate agents Your Key Move
★★★★★ 5/5
GoogleI have been extremely impressed with Carlo Martella and Your Key Move. Carlo is dedicated, fastidious, commercial and very personable. In addition to this, he has deep knowledge of the Folkestone and surrounding markets, as well as an excellent track record. He found me a buyer within two weeks, and I couldn’t be happier with the service he provided throughout the marketing of my property. Carlo is a world class estate agent, and I highly recommend him.
Jamie · 23 October 2023
Agent replied · 22 October 2024
Dear Jamie,
Thank you so much for leaving us such a glowing review.
We are absolutely delighted to have read that you received a world class experience of selling with Your Key Move Folkestone estate agents.
All the very best
Folkestone Estate Agents Your Key Move
★★★★★ 5/5
GoogleCarlo has been absolutely brilliant from the first point of contact. He listened to what we needed from the sale of our house and gave advice based on that. The property went on to the market really easily and we had multiple offers within 24 hours. The communication from Your Key Move is fantastic and after such an easy experience, we won’t use anyone else! Thank you.
Grace · 25 April 2024
Agent replied · 22 October 2024
Dear Grace,
Thank you for your lovely review.
We were delighted to have been able to sell you property so quickly.
Kindest regards
Carlo Martella
Folkestone & Hawkinge estate agents Your Key Move
★★★★★ 5/5
GoogleAs first-time buyers, we couldn’t have asked for a better experience with Your Key Move.
Communication was always clear & we really valued being able to speak directly with Carlo throughout the process. All messages between us and the seller were being passed on promptly, and he even offered introductions to mortgage brokers and conveyancers. From 1st viewing to getting the keys was only 9 weeks!
We’ll definitely work with YKM/ Carlo when we next move.
Huw · 9 September 2025
Agent replied · 23 September 2025
🏡 Your Key Move Ltd, Estate Agents in Folkestone
Hi Huw,
Thank you so much for your kind words and 5-star review!
We’re absolutely thrilled to hear that your first home-buying experience with Your Key Move Ltd was such a smooth and positive one. It was a real pleasure working with you, and Carlo is especially pleased to know his personal support made the process easier for you, from the first viewing right through to handing over the keys in just 9 weeks!
At Your Key Move, we pride ourselves on clear communication, fast turnarounds, and guiding first-time buyers every step of the way. We’re so glad you felt well-supported, and it means a lot that you'd choose to work with us again in the future.
Wishing you all the best as you settle into your new home in Folkestone, and don’t hesitate to reach out if you ever need advice or support down the line.
Warm regards,
Carlo & the Your Key Move Ltd Team
📍 Folkestone’s Trusted Estate Agents for First-Time Buyers
★★★★★ 5/5
GoogleBest Property Agent. We decided to sell our home through Carlo and his Team and from the outset, he offered a sleek, high end and assured level of marketing for our property. Every bit the professional, he worked tirelessly to achieve a sale. Nothing is ever too much trouble to him and if anyone out there wants to sell their house, Carlo is your No1 go-to. We highly recommend Your Key Move, this agent is as good as they get.
Mark · 23 October 2022
Agent replied · 22 October 2024
Dear Mark,
It’s been our absolute pleasure to have been able to sell your house and provide you with a five star service.
We will now make sure that we continue to provide you with an outstanding service right through to a speedy completion.
Kind regards
Folkestone Estate Agents Your Key Move
★★★★★ 5/5
GoogleI wanted to sell my house, Your Key Move came to view, took me through the process and answered all my questions with confidence making me feel I'm in good hands. They took me through every step. The day my house went up for Sales, it had only been live on the website an hour, I had Carlo call me saying he had someone wanting to view, which they came round that morning, and was sold by lunchtime! Absolutely amazed. Your Key Move have been amazing, very professional, kept me informed all the way. Which is great. If you want to sell your home, this is the company I recommend with absolute confidence.PositiveResponsiveness, Quality, Professionalism, Value
Corrina · 23 October 2022
Agent replied · 22 October 2024
Dear Corrina,
All of the team at Your Key Move were absolutely delighted to read that we have exceeded your expectations in your lovely review.
Having our valuable customers recognise all of the teams hard work in this way is invaluable to us and is the reason we always go above and beyond in everything we do.
We look forward to pushing through the sale of your house to completion in record time as well.
Kind regards
The Your Key Move Sales Team
★★★★★ 5/5
GoogleThe best experience of using estate agents we have ever had, this team do the basics of their jobs brilliantly and nothing is too much trouble, they have changed our opinion of estate agents for the better due to their level of service from start to finish not just to secure the sale like some. David was instrumental in getting our chain to finally exchange when solicitors were failing! Don’t be a sheep and use high street estate agents, use your head and use your key move for a better and cheaper service!PositiveQuality
Martin · 23 October 2021
Agent replied · 22 October 2024
Dear Martin,
Your review has delighted all of the team here at Your Key Move.
Its wonderful for the team to get this recognition of all the hard work they put in behind the scenes every single day, in order to make each and every house move proceed as smoothly as possible for all of our customers.
We wish you a safe and happy future in you new home.
All the best
Your Key Move
Folkestone's Estate Agency
★★★★★ 5/5
GoogleI went with Your key move because the reviews were so good.
I was not disappointed.
Right from the 1st phone call with Suhail I knew I had made the right choice.
They all have been so helpful and professional and nothing is to much trouble.
This was not a happy move for me but they are making it so smooth
I have moved a lot in my time and I can honestly say that Carlo, David and the team
are the best estate agent I have ever used.
Also they had the photos up on rightmove ,Zoopla and others within 1 day and I had a buyer the following day.PositiveResponsiveness, Quality, Professionalism, Value
Kim · 23 October 2021
Agent replied · 22 October 2024
Dear Kim,
What a wonderful review to read and thank you so much for taking the time to leave it.
It’s been our absolute pleasure to sell your house and we will continue to work tirelessly to ensure it’s plain sailing right through to your completion.
Kind Regards
The Your Key Move Team
★★★★★ 5/5
GoogleAmazing service from your key move. Carlo kept us updated every step of the way and has the sale completed in 4 weeks. Highly recommend
Ben · 19 May 2025
Agent replied · 27 July 2025
Dear Ben,
Thank you for leaving a review for us.
We were so pleased that we were able to make your move happen so quickly, especially given your previous sale not with us did not go so smoothly.
Wishing you and your lovely family every happiness in your beautiful new home.
All the very best
Carlo Martella
Director - You Key Move Folkestone Estate Agents
★★★★★ 5/5
GoogleCarlo's unique way of doing things got my property sold very quickly at a price significantly better than any other estate agent suggested. He is very efficient, wastes no time, and has a great mix of professionalism and approachability.
Carlo deservedly has the most 5-star Google reviews locally, and after conducting my own extensive interviews with several local estate agents, it was clear he stood out as the best choice.
Mimi · 23 May 2025
Agent replied · 9 June 2025
Dear Mimi,
I remember when you called up from America to say you had chosen Your Key Move after researching Folkestone Estate Agents online reviews.
It’s now so lovely to see that we lived up to your expectations and that you also left us a 5 Star review.
Thank you for for taking the time to do this and we wish you the very best for the future.
Kindest regards
Carlo Martella
Director - Folkestone estate agents Your Key Move
★★★★★ 5/5
GoogleCarlo at ‘Your Key Move’ is an absolutely amazing Estate Agent. We found our perfect bungalow through his company and were absolutely blown away by the totally amazing service we received. Superbly professional, honest and personal service throughout. Couldn’t wish for a better Estate Agent. Can highly recommend Carlo and his Team. Thank you so much.
Lesley · 23 October 2023
Agent replied · 22 October 2024
Dear Lesley,
Thank you so much for leaving us a review, we are delighted that we have exceeded your expectations.
We are so pleased that we were able to find you your dream house.
Kind regards
Your Key Move Folkestone Estate Agents
★★★★★ 5/5
GoogleCarlo at Your Key Move was amazing to work with. We had a full asking price offer within a week, thanks to great photos and marketing. He was always available - even outside the usual hours - which made such a difference while juggling work and family life. Friendly, professional, and really supportive throughout. 10/10 Highly recommend!
Lauren · 19 September 2025
Agent replied · 23 September 2025
Thank you so much for your wonderful review! 🌟 It was a real pleasure working with you and I’m thrilled we achieved a full asking price offer so quickly. At Your Key Move we pride ourselves on professional marketing, high-quality photography, and being available when our clients need us most. I’m delighted to hear this made the process easier for you and your family.
Your recommendation means a lot, and I’m so pleased you felt supported every step of the way. If you ever need help again, whether buying, selling, or just friendly property advice, please don’t hesitate to get in touch via www.yourkeymove.co.uk., Carlo Martella, Director
★★★★★ 5/5
GoogleCarlo has been more than helpful with the sale of our home. He was enthusiastic to sell our property and very friendly and knowledgeable about the current market. We managed to get a buyer with 24 hours of going live and I cannot fault Carlo’s communication and professionalism throughout our involvement with him.
Emily · 23 October 2023
Agent replied · 22 October 2024
Dear Emily,
Thank you for taking the time to leave Your Key Move Estate Agents a review.
We are delighted to read that we have provided you with the best possible service.
We look forward to speeding you through to completion and your new home.
All the very best
Your Key Move Estate Agents
★★★★★ 5/5
GoogleCarlo can’t be faulted!
The whole process was quick, easy and with great results! He marketed our house so well which resulted in a quick sale.
His customer service is brilliant, he was so easy to communicate with which made everything run so smoothly.
Thank you Carlo!
Claire · 25 February 2024
Agent replied · 22 October 2024
Dear Claire,
Thank you so much for providing me with such a lovely review.
It’s always very satisfying when we sell such an expensive house so quickly but even more of a pleasure to read that our hard work has paid off.
Kindest regards
Carlo
Director of Folkestone Estate Agents Your Key Move LTD
★★★★★ 5/5
GoogleYour Key Move are the best!
We are sooo impressed with Your Key Move. We negotiated a great commission price, our listing went on very quickly, and the communication from the team was great!
They kept us informed at all times with regards to viewings and feedback.
We achieved a great asking price for our house in just 3 weeks! We are chuffed to bits and we do highly recommend Carlo & his team.PositiveResponsiveness, Professionalism
Gemma · 23 October 2020
Agent replied · 22 October 2024
Dear Gemma,
It was our pleasure to help you achieve this great result with the sale of your house, that's what we are here for.
Good luck with your house hunting now.
All the best
Your Key Move
Folestone Estate Agents
★★★★★ 5/5
GoogleCarlo and team are a refreshing breeze blowing through the dusty old world of East Kent estate agents. Has a good eye for matching buyers and sellers, and great to deal with. As result a nice rapid, smooth experience. Initial discussion to cash in the bank in 6 weeks.
Rob · 23 October 2023
Agent replied · 22 October 2024
Dear Rob,
Thank you for leaving us a review, we are so pleased that we were able to help you sell and complete in record time whilst providing you with a five star service.
Wishing you all the best for your new chapter in the Canary Islands.
All of the Your Key Move Folkestone Estate Agents Team
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