5/5
TrustpilotGreat service from start to finish
Great service from start to finish, dealt with the Leyland office. Nicole, Chris and Lisa were all attentive and unlike other agents they returned my calls!
Trusted Agent profile · Folkestone and Hythe
Reeds Rains Folkestone reviews in Folkestone and Hythe
★★★★★
2,111 reviews across 2 platforms
85 Sandgate Road, Folkestone, CT20 2AF, Folkestone and Hythe, CT20 2AF
Reeds Rains's office in Folkestone and Hythe, at 85 Sandgate Road, is rated 3.8 out of 5 across 2,111 reviews on two platforms, including 186 Google reviews rated 4.7.
Reviews
Every review we hold for the Folkestone and Hythe office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotVery efficient service
Very efficient service. Easy process. Stated that would probably sell my house in a few days and that’s exactly what happened. Excellent service and got my full asking price. Would recommend.
5/5
TrustpilotAbsolutely amazing,the best estate…
Absolutely amazing,the best estate agents ever,a big shout out to, Jen box,for taking us step by step through selling our property, phoning and texting to explain all the steps,Absolutely stress free,Any body wanting to sell or buy a property, book your appointment right now,no pushy selling,explained all the why's and what if's, 4 days on the marked and SOLD....AMAZINGOnce again thank you.x
1/5
TrustpilotAwful
Awful! Turned up to view the property, couldn't gain access. No one from the company got back about rebooking. Now told the property is under offer so there's no point in viewing it. An absolute joke of customer service. Do not use! H.F.Garratt
Agent replied · 25 October 2024
Hi Fay,We apologise for your cancelled viewing. This was due to a contractor changing the locks and supplying us with incorrect keys. The house did receive an offer but as we explained on the phone, this is a repossession sale, so you were still able to reschedule the viewing and possibly place an offer yourself. Sorry for the mix up and any confusion.Reeds Rains
5/5
TrustpilotMorley Branch
Isobel smith from the Morley branch has been exceptionally helpful when it came to helping me find a house for me and my daughter she went above and beyond to make sure I had everything I needed and was super understanding even when asked a large amount of questions by myself, she has been super patient and I can’t thank her enough for her continued help and support
5/5
TrustpilotDean from hazel grove branch
Dean from the hazel grove branch has been fantastic! Talked us through everything as it had been a while since our last move. They have all made us feel so calm would highly recommend!
1/5
TrustpilotBeen complaining about maintenance…
Been complaining about maintenance issues for 3 years, found out that they had not been relaying the issues to the landlord. He has now changed letting agent since finding out about the lack of communication.
Agent replied · 25 October 2024
Hi Laura,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
5/5
GoogleI was looking for a rental property and I felt they were helpful.
Agent replied · 25 October 2024
Hi Fiona. Many thanks for your positive feedback. We realise that moving is a stressful process and that of course anywhere you wish to rent has to be right and comfortable for you. I am therefore pleased to hear that the service you experienced from our offices was satisfactory and of course if we can be of any further assistance in the future please do not hesitate to contact us. Kind regards, Philip Greensted | MARLA.
5/5
GoogleThe first person to view my flat bought it. Thank you Reeds Rains.
Agent replied · 25 October 2024
Dear Sue, thank you very much for your positive review. I really appreciate you taking the time to review your experience with our company. Regards, Stephen Dumbrell, Franchise Director.
5/5
TrustpilotDear Laura at Reed's Rain's
Dear Laura, at Reed's Rain's, thank you very much for your assistance today in helping with our solicitor problems.Really very helpful and reassuring at quite a stressful time.John
1/5
TrustpilotAwful - renters avoid!
55 days since move-out and still no sign of deposit return. The Move Out department has now been ignoring my emails for nearly three weeks.
Agent replied · 25 October 2024
Hi Euan - I'm looking into this for you.
5/5
TrustpilotBrilliantly dealt with
I had a quick turn around between viewing the property, signing all documents and collecting the keys. The agent I dealt with, Lucy, was great and made sure every promise she gave was kept. Also, the welcome pack I received was a nice little touch and made me feel like a valued customer
5/5
TrustpilotFirst time landlord
Being a first time landlord was a very scary experience but Sonia and Lucy at ReedsRains had everything under control. Within the first week I had numerous viewings and after finding the right tenants for me, keep everything in place. Quick and easy from my end especially with these two in charge of everything.
1/5
TrustpilotAwful company
Awful company. Currently renting a property from them and all of the work that they assured us would be completed before we moved in has still not been done 3 months later. Unprofessional staff. Just awful.
Agent replied · 25 October 2024
Hello Abbie,We are sorry you have not been please with the service provided by Reeds Rains, customer service is of paramount importance to us. We believe you are currently in correspondents with our lettings hub and that the issues raised are currently being dealt with. If there is anything else, please contact our Newcastle-Under-Lyme branch on 01782 717273.Kind regards,Reeds Rains - Newcastle-Under-Lyme
1/5
TrustpilotGreat from the start but your in your…
Great from the start but your in your own after that, no help at all. Get fobbed off to the ‘landlord’ the ‘landlord’ tells u to report to reeds. Awful. Tell you blatant lies
Agent replied · 25 October 2024
Hi - I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
5/5
TrustpilotThe housing market.
I enjoyed all the time and help from Reeds Rains staff in Rye in selling my house in Rye. Lovely people who gave me help and advice all the way through both selling and buying. They were very patient with me when occasionally I had a few problems in the process. I can recommend them to anyone in the housing market.
1/5
TrustpilotReeds Rains Waterloovile. Tony
Reeds Rains Waterloovile.Tony Ravensdale one of the agents here. Happy to lie about everything to make his life as easy as possible, even to the point of steeling. Stay as far from this man as possible. He’ll act like he’s a friend but thinking in the back of his mind what profits he can personally steal. If your into maintenance or cleaning please you’ve been warned this man is a low life Theif.
5/5
TrustpilotHeald Green Branch
Reeds Rains have been representing me for over a year now and I have found them to be helpful and attentive. They keep me well informed about everything regarding my property and promptly sort out any issues that may arise. Whenever I've had to drop into the Office the staff are always friendly and efficient and I look forward to continuing this working relationship.I would have no hesitation in recommending them. Tracey Riley
5/5
TrustpilotThe estate agent Andrea was very…
The estate agent Andrea was very helpful and provided excellent service I would recommend Reeds Rains to my family and friends.
5/5
TrustpilotReally friendly staff
Really friendly staff, helping through the process has never felt like to much trouble for them. I’m am very nervous but they have made me feel so much better.
1/5
TrustpilotPoor property management
Privately renting a property with several maintenance issues reported on the day of moving in, which is now nearly eight months ago. Not one issue has been resolved even though there is a health and safety risk. Total lack of care, response and communication from both the local and head office.Poor property management.
5/5
TrustpilotHappy tennant
Happy tennant dealt with Adam fletcher who is always aprachable been with reeds rains for two years and many more years to go very happy
5/5
TrustpilotBig THANK YOU to Reed Raines Yardley
We have been very satisfied with all the help and advice we have received from Mark and the rest of the Reed Raines team during the valuation, marketing and selling of our property. They have answered all our questions and queries, nothing has been too much trouble for them.Thank you
1/5
TrustpilotCompletely untrustworthy
Fancy being ripped off? Have dishonest correspondence with? This is the company to rent from.
Agent replied · 25 October 2024
Hi Geoffrey,Sorry to read your review. I have requested for more information so that we can look into your issues further. This request will come from Trustpilot.Regards,Reeds Rains
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