Trusted Agent profile · Folkestone and Hythe
★★★★★
2,111 reviews across 2 platforms
85 Sandgate Road, Folkestone, CT20 2AF, Folkestone and Hythe, CT20 2AF
Reeds Rains's office in Folkestone and Hythe, at 85 Sandgate Road, is rated 3.8 out of 5 across 2,111 reviews on two platforms, including 186 Google reviews rated 4.7.
Every review we hold for the Folkestone and Hythe office, from every platform, shown as written. First names only.
5/5
TrustpilotI have been with Reeds Rains for many…
I have been with Reeds Rains for many years and can only praise them for the good work they have done for me.....On the lettings side I have had unbelievable help from Steph who has gone above and beyond to help me with any problems which I have encountered and is still helping me with arranging contractors to do certain really urgent work for me. Thanks you.....GRAHAM .A VERY HAPPY CUSTOMER
1/5
TrustpilotWorst Experience of my Life!
We attempted to purchase a house through Reeds Rains some time ago now and it's taken me a long time to get over the issues we had with their awful and unprofessional customer service. Thankfully the branch we used, Fulwood Preston, has now been closed down although no doubt the staff involved will still be working within the business in their disgusting manner.We attempted to put offers in on a particular property but Susan Taylor, who we unfortunately had to deal with most of the time, was extremely obstructive and lied throughout the process. At one point Reeds Rains chose to not pass our offer on to the vendor and it was only when we made contact directly with the vendor that this was discovered. The vendor was absolutely appalled by their attitude and even went into the branch to tell them what they thought.It was quite clear throughout the process that Susan Taylor did not want us to purchase this house, although we never found out why, as her attitude was consistently awful. The branch manager told us to go to see our mortgage advisor and get in touch when we had done so. Our mortgage advisor kindly called the branch on our behalf as we had been instructed to do. Unfortunately Susan Taylor answered the call. After he passed on all the information they had asked for Susan Taylor said "I don't understand why you've called because they are not going to get this property anyway" before slamming the phone down on him. He was understandably shocked.After some time we eventually got our offer accepted only to be told at the last minute that the other potential buyers had finally decided to match our offer and the vendors had decided to go with them as they were sick of the whole saga. We accepted their decision but it was clear that Reeds Rains cost us the purchase of this property with their underhand tactics and awful customer service. Strangely enough when the property did eventually go through the sale price was £5000 less than what we had offered which only confirmed my suspicions.Disgusted with the service we received we decided to take our case to the ombudsman. Throughout the complaints process Reeds Rains were absolutely terrible, contradicting themselves and refusing to believe they had done anything wrong.After many months the ombudsman made their decision and ruled in our favour on three separate counts. They agreed with exactly what we had said right from the start and we were awarded our much deserved compensation.What astonished me is despite the ombudsman ruling that Reeds Rains acted unprofessionally at various points and that they had caused unnecessary emotional stress, never once has anyone at Reeds Rains apologised. I thought when the cheque for our compensation arrived in the post it would be accompanied with an apology but no. Absolutely nothing.What a terrible company from top to bottom.
1/5
TrustpilotReeds rains rhyl kinmel bay…
Reeds rains have been selling my partener house right from start something wasnt right the house been sold 3months ago when questioning them they blame the solicitors still no money
Hi Paula, sorry to read your review. I've sent you a request for more information. The request will come from Trustpilot. If you could let me know some more details that would help me look into this further. Sorry this has been your experience. Kind regards
1/5
TrustpilotNOT GOOD AT ALL
I put the sale of my holiday home with Reeds Rains thinking that I would get a good deal from a large company...WRONG !!Being a holiday home I am obviously not 'in residence' every day so I put trust in my agent only to find that It took almost 3 months for them to erect a 'for sale' board!...communication was almost non existent with me having to phone up for feedback on the 2 viewing they managed to arrange.Prior to changing agent I had 2 independent valuations both of which valued my property at £8000 more than Reeds Rains and via my new agent I have had 3 viewings in 3 weeks and a resultant offer close to my asking price.On the plus side I have to say that Reeds Rains staff are very polite.One last thing...I am now stuck with a Reeds Rains 'for sale' board as despite 2 written requests they seem most reluctant to remove it !!
1/5
TrustpilotAbsolutely awful company
Went with this company to sell my home. We went with everything that was told to us got Tennant out so home was vacant as they said this was better to sell. They came in and took awful photos of the house that did not show full potential on the website, was advised to put into an auction but also did not explain the 6000 pounds extra on top of the asking price if someone bought the house no communication, poor customer service, my home was on the market for 3 months had alot of viewings 2 offers 20 thousand pounds short of asking price and was told to accept price. The branch we were dealing with closed and we were not notified of this had to find out from another estate agent. We have since left these and went with another company home was only on the market a day and was sold for the full asking price so please tell me how can one say accept a price 20thounds pounds short of the asking price I don't understand. All I can say I would never recommend this company to anyone.
5/5
TrustpilotWe have been a rough drive since the…
We have been a rough drive since the mini budget and winter time. And sold for a right price as things get better and everywhere is blooming and beautiful in Spring time to know the value of what buyer looks for. And most of Reeds and Rains nearby are also sold. Thank you for the RR team.
1/5
TrustpilotLettings from Reeds and Rains Stone branch (now closed)
Tried to give zero but sadly can't. The STONE branch which thankfully closed was utter rubbish from the manager down to the staff. No help no clue only letting statistics important. After sales utter c#*p. The property maintenance team based in Cheadle which is also shut down was a waste of space. Property management team is based in Hampshire NOW and our dealings with a young lady called GEORGINA have been great she gets the ball rolling. REEDS & RAINS took our landlord on and it was obvious that they were not briefed how to leave property for ingoing clients and you are expected to accept a ridiculous inventory report. It's been a nitemare from the start. Wether you are buying or letting I would stay well clear and save yourself a lot oh hassle and grief. THE BRANCH has shut that we registered with but no one has told us this fact brilliant SERVICE. Let's see if they M.D. can respond NOT.
1/5
TrustpilotLiars and shysters!
Liars and shysters. Wish I could give zero stars. Took weeks just to get them to photocopy ID documents. Mortgage advisor lied every step of the way, wasted six weeks of my time and falsified documents. Complaints process pathetic, didn't address any comments I'd raised but sent a 20 page document which "answered" a million questions I didn't ask?Walk down the street and pick one of the other estate agents on the same row. You can't do any worse than these incompetent morons.
5/5
TrustpilotSo far so good
So far so good, I’m at the very early stage of purchasing my home. Jack and David in the sales team are so helpful, informed, pleasant and professional. I’m really thankful for their help at this time
1/5
TrustpilotShocking experience
Shocking experience. Enquired about a property viewing and was told I would be told I’d receive a callback when they were available. Two weeks went by so I rang back multiple times to chase matters up with no response. When I finally I got through I was again told that I would receive a callback. Another week went by only to find that the property had sold. Totally unprofessional and disorganised.
5/5
TrustpilotKnowledgeable Friendly Professional …
Marketing excellent,sold my property within two weeks.Kept me well informed throughout,team members very helpful and knowledgeable. I would highly recommend them to anyone.Also my son is buying a home with them all going smoothly. Fingers crossed.
5/5
TrustpilotReeds Rains Leyland Office.
Asked Reeds Rains to do a rent review on a property we rent out. Kristal, the manager did a fantastic job for us, managed to get the tenants to agree to a much higher rent in line with the current market. She couldn’t have been more helpful. Kept us fully informed all of the time. Would highly recommend for selling, buying or letting a property as we have previously done all three.
5/5
TrustpilotFor the past 3 years I have rented…
For the past 3 years I have rented properties as a landlord through reeds rains (Dinnington branch). The service we receive from Liz and Maxine at the Dinnington office is second to none. I have also recently sold a property through this branch which is being dealt with by Liz and again the service has been outstanding. One of the biggest things they do so well, is communicate with you on a regular basis and keep you updated - don't underestimate how grateful people are for this! Thanks for all your continued help
1/5
TrustpilotReeds Rains Hull, unprofessional and not helpful
Reeds Rains HullTreats customers with disdain and just straight up rudeness. Unwilling to fix errors they have made, and then have a go at me on the phone for standing up to my customer rights.Was without hot water for almost three weeks in December, and there was no interest from Reeds Rains to fix it. Thanks to that boiler leak, my bedroom is now suffering from mold and it's not fit to sleep in.Thoroughly unprofessional, unpleasant and frankly embarrassing to deal with but always happy to overcharge customers with hidden costs. If I could go back in time, I would never have made any dealings with this company.
1/5
TrustpilotEmbarrassing service and so unprofessional for a company of Reed rains size!!
Had two viewings with them that I booked over a week ago, I received confirmation of the house viewings on the day as a reminder email. Turned up at both for no one to turn up, no one advised me of this, no communication whatsoever other than the reminder which was pointless. When I turned up for the second viewing the people living at the house told me it was sold a week ago!! She apologised but obviously she wasn’t to blame, absolutely shocking service and very unprofessional! Complete waste of time!!
5/5
TrustpilotWonderful company for selling your…
Wonderful company for selling your house. Rachel Clark is so efficient and "on it". She did all of the chasing for me and nothing was too much trouble! Many thanks
2/5
TrustpilotWill charge you a fee for anything …
Will charge you a fee for anything including signing a new tenancy agreement . Reported damage numerous times but no reply. Send out flat inspection letters but don't turn up on the day. Tried the hard sell at the beginning on insurance and lied that it would look good to landlord. Transfered me to a energy company that went bust. Nice on the phones and in person but completely incompetent. If I was a landlord I would avoid these on lettings as they are not interested.
2/5
TrustpilotNot a valued customer
Used reeds rains to rent a flat in manchester. after deciding on the flat and paying my admin fees communication was sparse. Everytime i phoned them to try and clarify issues / move in dates it felt like i had to repeat myself 2 days later. As a new renter, i never got hald the questions answered and received little to no help other than "pay this" and to just trust them. It seemed to me that unless i was paying the deposit or admin fees they didnt give a crap about anything else and would not return emails / phonecalls.
1/5
TrustpilotReeds Rains Ashton Nightmare
Reeds Rains Ashton - the most miserable Estate Agency I've ever dealt with! Thoroughly incompetent and unprofessional. They got everything wrong every time I had to deal with them. The worst was all the hidden nasty surprises in the rental agreement like a phrase giving Spark Energy the right to take over my utilities - despite the law which gives the person who pays the bills the right to choose their own utility company. Spark and Reeds Rains work together to prevent you from leaving and gouging you month on month with ludicrously high bills and refusing to release your account no matter how often you demand and threaten. Pure hell. Had to file complaints with the Energy Ombudsman. Can't tell you how many times Reeds Rains lost paperwork, gave me the wrong information, changed things without telling me. If you ever have to deal with them - KEEP EVERYTHING! In the end I'm so glad I did. My choice is never to use them again ever. No house is worth the hassle of dealing with them.
1/5
TrustpilotLandlords BEWARE OF REEDS RAINS
I had the misfortune to employ Reeds Rains to manage my rental property, They charge 10 percent!!. Well not quite, if you add on the VAT and the ridiculous cost of renewing the lease and other add ons that they deem fit it’s nearer to 15 %. As far as managing the property, all they did was to employ their own contractors for an unbelievable fee to do any simple jobs. In the end I dealt with the tenant myself and everything went well as I wasn’t ripped off by journeymen builders, I did this for four years and then decided enough was enough. I waited until the lease was up and told them I was managing it myself as they served no purpose. You would think that would be that but no, they then dig out the small print and charged ME one months rent plus VAT (which I can’t claim back ) £1080 calling it a withdrawal fee. I reluctantly paid it as I was threatened with court. Please do not have any dealings with them they are useless and dishonestOh yes while I remember it takes them 12 days to pay the rent, money which is in their account earning free cash for them. My tennant pays me instantly on the day. BEWARE OF REEDS RAINS
1/5
GoogleI had a bad experience with Reeds Rains Folkestone They did not returned my deposit and Give the property to someone else, First Toby told me my guarantor's fault And then i had a letter from Reeds Rains saying my income not matched I will not recommend Reeds Rains for anyone
1/5
GoogleAs a tenant they charge extortionate fees, shocking considering the reference check only costs them £10 and the landlord also has to pay a hefty fee to let. Repeated confidential requests to the landlord without context or consent. Not trustworthy. Very dismissive after end of tenancy and refer you to paperwork as opposed to explaining/offering help. Also charge you £140 to end your contract, let alone the £300+ you have to pay for the initial application. I won't be using, or giving this company money again.
5/5
TrustpilotThe Preston team were excellent…
The Preston team were excellent throughout our house selling process. Special mention to Sue Taylor for her invaluable help and guidance.
1/5
TrustpilotLazy and very untrustworthy...
Lazy and very untrustworthy...We moved out of a property on 18th August and still waiting for a report or any word about our bond returning or not...landlord doesnt know either. We have been lied to about mix ups etc since. They even lied to the landlords about things. I would rather be homeless than go through this company again.Myself and my partner are getting married in October and had to use our honeymoon money on a new flats bond and moving vans etc. The bond would give us our honeymon back but Im not holding my breath. Absolutely shockino customer service...I got called rude for complaining but I think we had a right to complain when they are clearly messing us about. Caught them out a few times because I'm texting the landlord who isn't happy about their services either.Thinking about complaining to a higher source if need be...shame I have all their emails to show the top bosses of the company or ombudsman!Named and shamed!!Like the title suggests....Lazy and very untrustworthy!!
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