Reeds Rains Folkestone reviews in Folkestone and Hythe

★★★★★ 1/5

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If I could leave minus stars I would

If I could leave minus stars I would. Word of warning, if you are looking for a fully managed property service, please do yourself a favour and look elsewhere. I can not put into words how poor Reeds Rains fully managed property services are, from the lack of communication, to the inability to sort out repairs at the property. I've been basically paying for a fully managed service but since a local branch was closed down I certainly haven't received what I've been paying for. You'd expect that there'd be local tradesmen and woman contracted for repairs and work, but no, expect them to be from another city or town meaning that no doubt there'll be extra costs for call out charges etc. Don't expect Reeds Rains to sort out issues or jobs that need doing in the property. It took literally years to get a quote for a repair to be done, when I received it, the cost was practically double what I would expect to pay. In the end I've had to say I will sort out the issue when tenants leave!! I could go on and on about all the negative issues I have had dealing with Reeds Rains, but there wouldn't be enough text space.

Sylvia · 22 June 2021

★★★★★ 1/5

Trustpilot

Contractors and Tenants - AVOID THEM!

This is a long one, sorry. We've both done work for tenanted properties through RR and been tenants of theirs. Warnings on both sides.Contractors: Don't work for Head Office! It took us 10 weeks to get £30 payment for a job our company did for them. They struggle to get local tradesmen and end up having to subcontract through nationwide groups. If you do any work for them, try to deal directly with the homeowners. Tenants: Avoid like the plague. We were tenants for nearly five years, we had a good relationship with the landlady and made sure that anything that needed doing was either done by us or reported to her, and we looked after the property. When we were given our eviction notice due to the landlady wanting to sell (in the middle of a pandemic...) there was nothing on the rental market available so we had to jump through multiple burning hoops to try and get a mortgage, which we were finally successful in doing. We completed and moved in the middle of our final month but retained the keys for a week to complete a full property clean, and we were told to hand the keys back on the 1st of the following month (as the last day of the month was on a Sunday). From then, we had the utmost struggle with Reeds Rains Head Office. They charged us for one day of holding the keys (having told us to hand them back that day) but didn't tell us up front otherwise we would have handed them back earlier. They also finally decided to charge us £40 to clean the windows (this took them nearly a month to decide...)We initially agreed to the window cleaning charge but disputed the 'rent arrears', but Head Office are so ridiculously bad at communication, they pretended to listen to us, 'agreed' to talk to the landlady or supervisors and then never called us back when they said they would. We'd chase them multiple times and they'd finally come back without having even bothered to do what they said they would. We never received confirmation that the window cleaning was done, nor a receipt for that, and to this date (nearly five months down the line) the property has been sold and no tradesmen have been in there, so we have paid for a service that was never done.We tried to raise a dispute with mydeposits but in their infinite incompetence, Reeds Rains only put half my maiden name on the original tenancy agreement and deposit certificate, and despite us getting them to rectify this immediately, it has now come back to haunt us. Mydeposits won't accept the dispute unless I provide evidence of my name change (marriage certificate etc) which I can obviously provide, but not with the incorrect name originally on the deposit certificate...I've given up. Reeds Rains do not give a damn about tenants or supporting them, they are merely a money-making machine and only look out for themselves. Head Office staff are shockingly bad at communication and the whole experience means we are extremely glad we're out of the renting game and certainly sure to avoid them like the plague in the future. We don't owe them any further money than what was withheld from our original deposit and even now I feel physically sick whenever I see an e-mail come in from them or mydeposits.Thankfully it was only a small amount in the grand scheme of things. I can't imagine what it would be like trying to claw thousands of pounds back from them. Five months of trying to fight and I'm willing to admit I just can't do it any more. I'm exhausted, fed up of the stress and I can't bring myself to waste any more of my time on this, so congratulations Reeds Rains. You win. Enjoy your £120.Edit in response to reply: you believe we've 'come to a solution'?! Where did you come up with that? You can't even be bothered to reply to e-mails or phone calls, you just ignore us! Don't try and make yourselves look better by lying.

Emmy · 21 June 2021

★★★★★ 3/5

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I expressed an interest in a rental …

I expressed an interest in a rental property in Bradford, dealt with the Reeds Rains Office in Halifax. Olivia L was the Lettings Negotiator for the property, Olivia from introductions to picking up of the keys has been extremely informative and helpful with the rental process. Checks on potential tenants is thorough, my concern is how much vetting of landlords and the condition of properties they let are carried out by Reeds Rains before Reeds Rains consider the property suitable to let?

Veronica · 14 June 2021

★★★★★ 1/5

Trustpilot

Use someone else

Reeds Rains appointed a solicitor for my buyers to use, for which Reeds Rains will receive commission. The solicitor has deliberately held up proceedings and refuses to move to exchange just because employees are on annual leave. They're accepting substandard attitudes and approach to work just to get a commission; they're not working with my (their clients) best interests at heart.They're allowing the entire chain to collapse because they didn't properly investigate the credibility of the solicitor they've instructed my buyer to use. Absolutely disgraceful.

A · 14 June 2021

★★★★★ 1/5

Trustpilot

Shocking support for tenants

Maintenance issues were never resolved in the property we rented. Records have not been passed to us regarding permission to update at our own cost and now the property has been vacated the landlord is seeking funds from our deposit as the work that was done is "damage". To get early release we were also asked to pay a £500 fee for re-registration, administration and advertisement. This seems outrageous given the property was rented for less than a year and a new tenant found before we had left and without the need for advertisement. We were also left without lighting over a weekend as a emergency electrician would not be paid for.Just to highlight that despite the reply posted on this site none of the issues have been discussed by reeds rains. Having used Zero Deposit it also turns out that the company only submitted evidence in favor of the landlord. Allowing him to further take advantage of us.

J · 1 June 2021

★★★★★ 2/5

Trustpilot

Fine when marketing, DON'T use their solicitor panel

My experience with Reeds Rains was excellent until recently. I felt really happy with everything and would have given a 5 star review except they really need to actually undertake some due diligence on the solicitors they are partnering with and encouraging buyers and sellers to use. My buyers and my solicitor have been ignored repeatedly by the Reeds Rains appointed solicitor, who have mislaid both property information and personal data. The Reeds Rains solicitor is delaying the entire transaction but with no real reason or acceptable explanation. This is a straightforward transaction that is now dragging out for months because the Reeds Rains appointed solicitor will only look at each case once each week as a maximum. This is a ridiculous way of working and shows they are encouraging buyers and sellers to use conveyancing firms who take on more work than they can effectively manage. Buy or sell a home through Reeds Rains by all means, but as a seller refuse to entertain their "panel of solicitors" option and refuse to sell your property to anyone who intends to use them. Get proper solicitors involved instead who will actually do the job they're being paid to do, for the same amount of money!For us now, it just feels as though we'll never move. If I'd have known more about the substandard conveyancing firms on the Reeds Rains panel I would have taken different action, possibly to the extent of picking another agent.Update: this relates to Reeds Rains Acomb.

A · 27 May 2021

★★★★★ 1/5

Trustpilot

I would not recommend, Salford branch

I would not recommend. I recently rented a property through them, they were the agent working for the landlord. They provided me with wrong information, the wrong details to make rent payments, they provided me the wrong information regarding the tenancy agreement. As a result I have had trouble with my landlord because I was provided with the wrong information.The agreement you sign with Reed Rains is no the same as the one the landlord believes to be correct, this has played a large part of the confusion between the landlord and I.

Joanna · 24 May 2021

★★★★★ 1/5

Trustpilot

Awful company

Awful company, very shady business practices and not compliant with rental laws. 0 communication by email and phone and a complete lack of understanding of what their obligations are.Do not use to rent, sell or any other type of property business. If a tenant you will not get your deposit back even though your landlord agrees to it without taking legal action against this company as they keep it for themselves. Shocking

Ryan · 11 August 2022

★★★★★ 5/5

Trustpilot

Roy and the team are great!

I have worked with Reeds Rains previously when selling and purchasing properties, so it seemed like the perfect go to when I was looking to sell my home in Chorley. The service from start to finish from Roy and his team was excellent and I can't fault them. They were very helpful and I will be recommending them to friends and family!

Natalie · 1 October 2021

★★★★★ 1/5

Trustpilot

Awful service

My husband and I have been chasing the maintenance team of Reeds Rains to have a job fixed in the property for over two years now. The latest inspection again has highlighted the damage and my husband has asked for a resolution to the problem and still had no response. The money was taking out of the last tenants bond and the job was never completed. Our current tenants have now lived with the damage for two years which is totally unacceptable . We have a full log of dates and times of when we have chased this job and we are now considering taking legal advice as we don't know how to resolve this. We are paying for a fully managed service but yet not getting the service agreed in our contract so much so the tenants ring us directly as they are so fed up with Reeds Rains poor service.

Joanna · 4 May 2021

★★★★★ 1/5

Trustpilot

You don’t get a second chance to make a first impression

I got in touch with this agent as I have a property to sell and therefore wanted their view on how they would market the property. I had three interactions with staff over 10 days and on each occasion the interaction was poor. I note on your responses below you say customer service is important to you but with near 50% of the reviews being left with one star it feels like you have a lot of work to do.I am not going to list all the points that lead to this score as I feel the staff members were only doing what has been asked of them. Their behaviour reflected the business culture and investment (or lack of it) in their staff in my opinion.As Head of Customer Experience for a FTSE 100 Financial Services company I do have high expectations of how any organisation treats its customers. Thankfully another agent has exceeded my expectations and I will be using them instead.If Reed Rains want to hear my views on my experience I am happy to discuss. I am pleased to have had this experience though as it has provided me with a great customer experience case study to share with my front line staff.

Alison · 25 April 2021

★★★★★ 1/5

Trustpilot

Don’t use Reeds Rains

I’m just sorry I didn’t read the reviews before I used Reeds Rains, You can report repairs until the cows come home, barely anything gets done and as for their so called Maintenance department don’t waste your time. I note from their responses to the reviews how good Reeds Rains are about apologising, STOP APOLOGISING AND ADDRESS THE COMPLAINTS MADE. For an agency that has been established for decades, you are typical of everything I hate about estate agents.

Veronica · 6 July 2021

★★★★★ 5/5

Google

A very smooth transaction over an extended period of time.

Reg · 11 October 2025

★★★★★ 5/5

Trustpilot

We recently rented a house through…

We recently rented a house through Reeds Rains and it was the easiest experience. As a first time renter I was worried about how difficult it would be to sort it all, but Anna and the team at the Salford Quays branch made it so easy. Anna especially was helpful, considerate and willing to answer any questions I had.

Lauren · 17 February 2022

★★★★★ 5/5

Trustpilot

Great expierence with the Bamber Bridge branch

I used the Bamber Bridge branch to sell my home. Everything was explained well prior to it going on the market & the staff dealt with a number of viewing on my behalf. I had an offer in a few days and everything progressed well. All the staff that I dealt with were very friendly and helpful, I would recommend them.

Laura · 21 October 2021

★★★★★ 5/5

Trustpilot

Can highly recommend Reeds Rains.

Can highly recommend Reeds Rains.Thank you to the staff at Sutton branch in Hull, especially Karen Knight who made the whole process of buying my house such a pleasant one, chasing things up and answering queries very swiftly, kept things moving in areas my solicitor couldn't. Very professional overall and a pleasure to deal with. Thank you so much

Mike · 6 February 2022

★★★★★ 5/5

Trustpilot

We have just sold our house with Reeds…

We have just sold our house with Reeds Rains Chorley and couldn’t recommend them enough. We dealt with Roy and he has been great throughout the whole process. They have communicated well and have made the whole process stress free. Having just sold another property using another agent I have seen a complete difference dealing with Reeds rains and all their staff.

Lynsey · 4 August 2021

★★★★★ 1/5

Trustpilot

Worst Service ever

We had to experience a horrendous service, We were intimidated and bullied by a person called Tony from Cheadle branch. I cant imagine the trauma myself and my wife went through. I wouldn't recommend them to anyone. However Samantha was very polite and helpful.

Seb · 16 August 2023

★★★★★ 5/5

Google

Could not recommend the Reeds rains team at Folkestone enough they’ve sold many houses for me over the years and are very professional and efficient at what they do. Thank you to all for the hassle free experiences ⭐️⭐️⭐️⭐️⭐️

Matthew · 11 October 2024

★★★★★ 5/5

Trustpilot

Great Customer Service

I can’t fault Reeds Rains in Bamber Bridge, Alison Whiteside is an absolute credit to your team! Our first house buy and she kept me in the loop the whole time, her Customer Service is fantastic. I had a few meltdowns along the way and she was always at the end of the phone or email to reassure us. Thank you.

Consumer · 24 September 2021

★★★★★ 1/5

Trustpilot

Sorry to say the experience of selling…

Sorry to say the experience of selling the house with Reeds Rains was not a pleasant one the communication was almost non existent, carrying out simple requests was impossible, no one has followed up after the sale of the property to check everything was ok and the purchasers of the property also complained to me about the estate agent and will not buy from them ever again

Paul · 6 January 2023

★★★★★ 1/5

Trustpilot

Used before but will not use again

Iv used Reeds Rains twice before and found them to be excellent. But i will NEVER use them again and would consider not buying and property on there listings I would say we had 70% of are viewers complain about Reeds Rains not get backing touch in a reasonable time regarding viewings,one viewer waited over a week before he had to ring them again.We also seemed to last minute calls at 4.50pm regarding viewings for the next day.One viewer left have way through the viewing because of a double booking ( obviously not following any government guidelines )Our House did sell but from that moment on did not hear a thing from them from selling to moving was 10 weeks and did not hear a thing.On the day of the move our purchaser was ring us in regards to the keys Reeds Rain had seem to of wash the hands of having to do anymore.Hull Branch

Neil · 8 February 2021

★★★★★ 1/5

Trustpilot

Unauthorised marketing - unable to unsubscribe

I contacted Reeds Rains to arrange a viewing. Subsequently and without my permission they added me to their marketing scheme. I tried to simply unsubscribe ALL but then had to uncheck 8 separate boxes before clicking update. Logging back in I can see all boxes are unchecked BUT I'm still being spammed with junk mail.I emailed Reeds Rains but they ignored me.Can anyone suggest an organisation I can complain to please? Many thanks...Having to go through all this just for arranging a property viewing.Reply from Reeds Rains3 days agoHi,We are very sorry that you are still receiving marketing from us. Please can you send an email containing you name and email address to enquiries at reedsrains.co.uk and reference this review so we can look into why you are still receiving material from us.Kind regards,Reeds RainsReeds Rains did you actually read my review above??????? I clearly mentioned I'd already emailed Reed Rains and that you have ignored the email. More importantly can you answer what gives your company the right to sign me up to a marketing scheme without even asking me first??? PLEASE ANSWER!!! (I'm not shouting but I insist on an answer to this question!)

KB · 4 February 2021

★★★★★ 5/5

Trustpilot

Excellent service from Reed Rains Ossett Lettings

Excellent, efficient and very professional service from the lettings manager at Ossett. We’ve had two properties on the market and have been genuinely impressed with the attention to detail and speedy follow up on the increasingly complicated process. Great work. Thank you Reed Rains; we are definitely continuing to use your services.

Mike · 23 November 2022