Every review we hold for the Folkestone and Hythe office, from every platform, shown as written. First names only.
★★★★★ 3/5
TrustpilotWe need a house..urgently when we apply…
We need a house..urgently when we apply for property..you give that property to another:(
Shakeel · 6 January 2021
Agent replied · 26 December 2024
Hi Shakeel,Many thanks for sharing your feedback with us and for leaving us a 3 star review! We are sorry to hear about the poor exeprience you had with some of the agents who advertise properties on our site. You can search through thousands of UK homes for sale and rent easily on our desktop website, or within our app.Here is a help centre article showing you step by step how to complete a residential property search in just a few taps on your preferred device:https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/If you ever need any assistance with your property search or wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Good luck on the search for your next home!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotYou enquire about properties and nonone…
You enquire about properties and nonone gets on touch with you from estate agents
Michael · 4 January 2021
Agent replied · 26 December 2024
Hi Michael,Thanks for taking the time to leave us this review and we're sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We’re really sorry to hear the agents you tried to contact via our site have not yet responded. If they haven’t replied within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotLooking forward to finding a place as…
Looking forward to finding a place as it is my first time in the UK.
LISA · 3 October 2020
Agent replied · 26 December 2024
Hi Lisa, Thanks for taking the time to leave us a review. You can search through thousands of UK home for sale and rent easily on our desktop website, or within our app. Here is a help center article showing you step by step how to complete a residential property search in just a few taps on your preferred device:https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website: http://www.zoopla.co.uk/find-agentsDo not hesitate to visit our Help Centre if there is anything else we could help you with or to contact us directly regarding this matter:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotNO street view feature...annoying
2 stars because it lacks not having atreetview features on its mobile app...It's so annoying.
Amit · 25 September 2020
Agent replied · 26 December 2024
Hi Amit,Thanks for leaving us a review and we're really sorry to hear you feel this way about our app.We appreciate your frustrations surrounding this matter. We are currently in the process of redesigning our maps experience and are aiming to provide an improved maps experience soon.Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotIt helped me to find my flat so fast
It helped me to find my flat so fast. The thing that I didn't like is the search, sometimes it shows properties outside your chosen range. Thus, it gives you more irrelevant property choices. Overall, I like it :)
Adel · 8 April 2022
★★★★★ 4/5
TrustpilotCan show more details on school checker
Can show more details on school checkers.
Customer · 7 April 2022
Agent replied · 26 December 2024
Hi,Thanks for leaving us a 4 star review.We're always working on new features and improvements for our site. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your suggestion.In the meantime we have a large database of qualified agents who can help you find a suitable property, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotEasy efficient way to search your…
Easy efficient way to search your property.
Nuzhat · 7 April 2022
Agent replied · 26 December 2024
Hi Nuzhat,Many thanks for your 5 star review. It is great to hear your feedback and that you find our site so easy and efficient. We hope we'll continue to help you with all things property related.Should you require any support from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers & home owners:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotWas able to correct my Bungalow value…
Was able to correct my Bungalow value nearer to what it should be
Mr · 24 March 2021
Agent replied · 26 December 2024
Hi Ronald,Thank you very much for leaving us a five star review. It is great to hear how pleased you are with our valuation model. We hope we'll continue to help you with all things property related.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for home owners and property seekers:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotEasy to use site
Easy to use site, factual and really well presented information
Edmond · 20 October 2021
Agent replied · 26 December 2024
Hi Edmond,Thanks so much for leaving us a 5 star review. We're very happy to hear you have found our website easy to use. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners and property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotI don’t seem to be getting many…
I don’t seem to be getting many properties from you
Gill · 20 October 2021
Agent replied · 26 December 2024
Hi Gill,Thank you so much for taking the time to leave us your feedback.We'd like to assist you with your property alerts and we'll DM you shortly with more information.Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotUseful
Useful, got what I needed quickly, easy to search
Philip · 17 December 2021
Agent replied · 26 December 2024
Hi Philip,Thank you very much for leaving us a four star review. It is great to hear how pleased you are with our website.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for home owners and property seekers:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotSeems to have the largest selection of…
Seems to have the largest selection of properties that I am looking for
Mark · 17 March 2021
Agent replied · 26 December 2024
Hi Mark, Thanks so much for leaving us a 4 star review. We're really glad to hear you have had a good experience with our site so far and you're finding lots of properties which interest you. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotNot got as many properties as some…
Not got as many properties as some other well known sites.
John · 10 August 2021
Agent replied · 26 December 2024
Hi John,Thank you for leaving us a review. It’s valuable feedback and ideas from users like you that help us to develop and make Zoopla a more useful resource, so thank you for your comments.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for home owners and property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotHelped me find my first home
Helped me find my first home! Does what it says on the time,
Philip · 9 March 2021
Agent replied · 26 December 2024
Hi Philip,Thanks so much for leaving us a 4 star review. Congratulations on finding your dream home!!! We're really glad to hear you have had a good experience with our site so far, and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotLate response and always got mistakes…
Late response and always got mistakes in responding. Slow in reaction
Autonomous · 6 August 2021
Agent replied · 26 December 2024
Hi,Thank you so much for taking the time to leave us your feedback.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotEnquired about properties over the…
Enquired about properties over the weekend and haven't had a response. Very poor
Sue · 8 March 2021
Agent replied · 26 December 2024
Hi Sue, Thanks for taking the time to leave us this review and we're sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We’re really sorry to hear the agents you tried to contact via our site have not yet responded. If they haven’t replied within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotAlways up to date with new listings
Always up to date with new listings, easy to manouvere around the site
Mary · 4 March 2021
Agent replied · 26 December 2024
HI Mary,Many thanks for your 5 star review and for your feedback. It is lovely to hear you've had a great experience using our website. We hope we'll continue to help you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/We hope you find your dream home soon!Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotWould have been better if emails were…
Would have been better if emails were answers so i could move on
Kim · 2 March 2021
Agent replied · 26 December 2024
Hi Kim, Thanks for taking the time to leave us this review and we're sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We’re really sorry to hear the agents you tried to contact via our site have not yet responded. If they haven’t replied within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.If you ever need any assistance or wish to contact us directly regarding this matter, you may do so via our designated Help Centre::https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotUseful and friendly app
Useful and friendly app that's support even new comer to this country like me
Vicky · 3 December 2020
Agent replied · 26 December 2024
Hi Vicky, Many thanks for your comments and for leaving us a 4 star review. We're very happy to hear how useful and supportive you find our app to be.We truly hope we'll continue to assist you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotAll good
All good happy to have the a look at the houses.
P · 29 July 2021
Agent replied · 26 December 2024
Hi P Hinchliffe,Thanks so much for leaving us a 5 star review. We're very happy to hear you have had a good experience with our site so far. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our New and guides section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotEvery time I view and send details
Every time I view and send details I get no reply I'm u subscribing
Elaine · 27 November 2020
Agent replied · 26 December 2024
Hi Elaine, Many thanks for taking the time to leave us a review. We’re really sorry to hear the agents you tried to contact via our portal have not yet responded. If they haven’t replied within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.Do not hesitate to visit our Help Centre if there is anything else we could help you with or to contact us directly regarding this matter:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotI would like to hear from the estate…
I would like to hear from the estate agents earlier if possible.
Rachel · 13 May 2021
Agent replied · 26 December 2024
Hi Rachel,Thanks for taking the time to leave us a review. We're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.This Help Centre article discusses in greater detail what to do if you’ve contacted an agent and haven’t received a reply:https://help.zoopla.co.uk/hc/en-gb/articles/360011458557-I-have-contacted-an-agent-and-they-haven-t-repliedIf there's anything else we can do to help you with or if you wish to contact us directly with your feedback, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotVery easy to use and good links when…
Very easy to use and good links when wanting to apply for any property.
Janet · 21 November 2020
Agent replied · 26 December 2024
Hi Janet, Thanks for leaving us a 4 star review. We're really glad to hear you have had a great experience with our site and find it easy to use. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance.If there's anything we can do to help you with, be sure to visit our Help Centre where you may find many useful articles:https://support.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotUnfortunately
Unfortunately, it has been sent dozens of times without a response or benefit ..!
ISMAIL · 21 November 2020
Agent replied · 26 December 2024
Hi Ismail, Many thanks for taking the time to leave us a review. We’re really sorry to hear the agents you tried to contact via our portal have not yet responded. If they haven’t replied within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.Do not hesitate to visit our Help Centre if there is anything else we could help you with or to contact us directly regarding this matter:https://help.zoopla.co.uk/Many thanks,Zoopla Support
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