1/5
TrustpilotThey devalue peoples houses
They devalue peoples houses. They refuse to correct their mistakes and list the correct value of your home. Stay away from them if you’re wise
Trusted Agent profile · Folkestone and Hythe
Anvalis Folkestone and Hythe reviews
★★★★★
2,632 reviews across 2 platforms
Turketel Road, Folkestone, CT20 2PA, Folkestone and Hythe, CT20 2PA
Anvalis's office in Folkestone and Hythe, at Turketel Road, is rated 3.5 out of 5 across 2,632 reviews on two platforms, including 104 Google reviews rated 4.4.
Reviews
Every review we hold for the Folkestone and Hythe office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotPersonalized search my ass
Personalized search my ass. Not a very good sight. Tell them you have so much. And send me houses double my budget. 4 emails a day. And not one in my price range. It's like being teased, " you can't afford it "
Agent replied · 26 December 2024
Hi Keith, Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience with our property alerts. We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
3/5
TrustpilotIt is difficult as I use Zoopla a lot…
It is difficult as I use Zoopla a lot to look at houses, But they quite often put up houses that are 2 bed when I want 3 and have no gardens or parking. I know I have to compromise but not on the essentials.
Agent replied · 26 December 2024
Hi Margaret, Thank you so much for taking the time to leave us this review. Our tools and services improve and become more effective with feedback and data from users like you.We are very sorry to hear that you have been unable to find a suitable property. Here are some help center articles showing you step by step how to complete a residential property search in just a few taps on your preferred device which you may find helpful:https://help.zoopla.co.uk/hc/en-gb/articles/360006034517&https://help.zoopla.co.uk/hc/en-gb/articles/360006063738We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/If there's anything else we can do to help you with, please get in touch via our Help Centre:https://support.zoopla.co.uk/We hope you find your perfect home soon!Many thanks,Zoopla Support
5/5
GoogleThe best agency ever
Agent replied · 24 October 2024
Thank you very much for your review Mary 🤩 …
1/5
TrustpilotWhy do I have to sign up
Why do I have to sign up. To dverys make it seem so much easier.
Agent replied · 26 December 2024
Hi Kuredu,Thank you so much for taking the time to leave us your feedback.Registering with Zoopla is quick, easy and best of all it enables you to personalise your Zoopla experience. You can make the most out of our website tools and functionality including:- Saving property listings that you love- Setting up email alerts for new listings matching your search- Creating saved searches- Tracking properties and following their worth over timeYou can register with Zoopla on our desktop website, or within our app. Once registered, you will gain access to your own profile page. Here is a Help Centre article showing you step by step how to complete the registration process: https://help.zoopla.co.uk/hc/en-gb/articles/360005690898If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
4/5
Trustpilotthis is a convenient and efficient…
this is a convenient and efficient property searching engine that many targeted houses and places could be found here. one suggestion is to provide more photos, say 20, of each property including the front door or off road parking areas. It would be perfect.
Agent replied · 26 December 2024
Hi Freeman,Thanks so much for leaving us a 4 star review and for your suggestion. We're really glad to hear that you've had a good experience and we hope Zoopla continues to be useful for you in all things property related. We’d hate for you to miss your dream home so whenever you wish to view more photos of a particular property, please ensure you contact the marketing agent directly on either their phone number displayed on the listing, or using the Contact button on the house details page.If there's anything we can do to help you, be sure to visit our Help Centre where you may find many useful articles:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
1/5
TrustpilotI've been searching for cheap rent…
I've been searching for a cheap property to rent but no one wants people who are unemployed no estate agents or landlords accept us and in the area that I live in now
Agent replied · 26 December 2024
Hi Lesley,Thanks for leaving us your review. We are sorry to hear you've had issues finding properties, hopefully the guide below may help.You can search through thousands of UK properties on our desktop website or within our app, with properties divided into For sale and To rent, encompassing New homes, Commercial and Overseas.Each department can be searched within, the search results saved, properties added to your Saved properties list and also shared with friends and family members or on social media too.Here is a Help Centre article showing you step by step how to complete a residential property search on your preferred device: https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you: http://www.zoopla.co.uk/find-agents/Also, be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
3/5
TrustpilotIt is helpful.
It is helpful, but I don’t need houses that are divided into single rooms. I only want two bed houses and if they have a situation or designed to suit me then I can apply for them
Agent replied · 26 December 2024
Hi Patricia,Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.You can further refine your property search in the ‘For sale’ or ‘To rent’ listings by using the keywords filter to search for properties that include specific words, such as garden. You can search for exact phrases using quotation marks such as "large garden"; to exclude a term you can prefix it with ‘-’ for example -shared -multiple -single.Here is a Help Centre article that will guide you through filtering for specific properties by step depending on the device you choose to use:https://help.zoopla.co.uk/hc/en-gb/articles/360006068617We also have a large database of qualified agents who can help you find a suitable property, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
4/5
TrustpilotStill looking for a property
Still looking for a property. I do like that you give a gestimate on how much to expect to pay for bills. Would be great to see more properties that have also council tax price included as this is often the largest additional cost.
Agent replied · 26 December 2024
Hi Dani, Many thanks for your valuable comments and for leaving us a 4 star review. We are pleased to hear that overall you have had a pleasant experience with our site and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/We're also happy to hear you like our household bills feature. If we are missing any information, it will be as a result of it not being made available to us, so please use the contact agent details to request more information. If you wish to contact us directly or if there's anything we can do to help you, be sure to visit our Help Centre where you may find many useful articles for property seekers and home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support
1/5
TrustpilotI asked over a week ago for details on…
I asked over a week ago for details on renting a 1 bedroom flat in Weeley the guy I spoke to said he would get in touch with the landlord and get back to me. Still not heard from him hence the 1 star
Agent replied · 26 December 2024
Hi Mr King, Thank you for leaving us this review and we're really sorry to hear that you've had a bad experience with agents on our website.If the agents you contacted haven't replied within 3 business days, we recommend you call them on the number displayed next to the agent branch in the 'Find agents' section of our website.If you ever need any assistance or wish to contact us directly regarding this matter, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
3/5
Trustpilotdisappointing when you spot a property…
disappointing when you spot a property on Zoopla only to find its sold...sometimes months ago.. this happened not once or twice but too many times to count. IT WOULD BE FAR BETTER IF THE PROPERTIES ON ZOOPLA WERE CURRENT and deletion happens far quicker
Agent replied · 26 December 2024
Hi Miss Aldsworth, Many thanks for your review and for sharing your feedback with us. We're really sorry to hear you've had a bad experience with our website.All of the homes advertised on Zoopla are listed by registered estate agents who are subject to our terms and conditions and code of conduct, and our aim is to ensure our site is as up to date and accurate as possible. If you do see any other listings which are no longer available or you have a agent complaint, you can report them to us easily by following the steps outlined in this article:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017Should you require any further help from us, or wish to discuss this issue in more detail, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Many thanks,Zoopla Support
1/5
TrustpilotI have not had 1 reply from 7 enquiries…
I have not had 1 reply from 7 enquiries through this website. When I have then gone direct to the estate agent they say there hasn’t been an enquiry from us. That’s through 2 agents, yet I am inundated of spam from Zoopla.
Agent replied · 26 December 2024
Hi Ben, Thanks for taking the time to leave us a review and we're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
1/5
TrustpilotHave you changed something about your…
Have you changed something about your website recently? It used to be excellent but now I cannot get any information when I load an enquiry. All information entered disappears and it flips to a general info page. Refreshing does nothing. It just buffers endlessly.
Agent replied · 26 December 2024
Hi Anita,Many thanks for sharing your feedback with us. We're really sorry to hear you feel this way about the recent changes made to our search results page. We would love to assist you further and we will now message you privately for more information.Many thanks,Zoopla Support
4/5
TrustpilotProperty Search
Great for finding properties but it would be good if the system to get alerts was easier to include the type of property and the area more simply a few more choices needs to be added to the search.
Agent replied · 26 December 2024
Hi Richard,Thanks for leaving us a 4 star review. We're really glad to hear you find our site easy to use. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Good Luck in your search!Zoopla Support
4/5
TrustpilotI would like to have more details on…
I would like to have more details on the property, like how long is the leasehold, how much is the stamp duty, some properties don't have a floor plan . Otherwise you are doing a good job. Thank you.
Agent replied · 26 December 2024
Hi Itamar,Thank you so much for taking the time to leave us your 4 Star feedback.All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties, If there is any further information that you require you can contact them via the Email agent tab on the property listing.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
1/5
TrustpilotBlame It On The Algorithm
Zoopla are atrocious, and worse still they do not seem to care one jot about this fact, constantly hiding behind their 'proprietary algorithm' excuse, as though this is the 'get out of jail free' card for everything, and the answer to all complaints.My house has been accurately valued at £315k (£295-£320K) for the past five years or so on the Zoopla website. I know this to be roughly about right because I have watched Zoopla values for house sales in my village and the actual prices houses around me have sold for, for the past five years, and kept screenshots of mine, and neighbouring houses, throughout those years, for reference.I have also been trying to sell my own house on and off, and been placing in on and off the market (on and off due to serious illness) for the past two years, so have obtained in person valuations from approximately TEN estate agents, which have come in around the same figure. Wishing to sell relatively quickly though, due to my illness, I placed my property on the market at a figure lower than my valuations, around the £300K mark to begin with, then as my illness became more urgent, and I had to take my property off the market and place it on again the following year, and then realised I would need to move to a bungalow rather than a house for health reasons, put it back on at £285K.So imagine my surprise, or shock should I say, when a person booked for a viewing the next day rang and told me they were cancelling because they had looked at Zoopla, and Zoopla had decreased the value of my property OVERNIGHT to £248K, from the previous £315K! A figure they were 99% confident about for approximately 5 years.They had literally just lost me a viewing, by dropping the value of my house by £67K overnight!I then remembered that I had contacted Zoopla the previous week, and asked them to correct their website, because the Zoopla page for my property was not showing my property as currently available, so was not linking to the current Zoopla listing for my property.Clearly this had been a SERIOUS ERROR on my part, attempting to inform them on THEIR error, because what I got for my trouble, was a jobsworth somewhere, or a 'proprietary algorithm' as Zoopla staff will henceforth refer to it, then DEVALUING my property, and repeatedly arguing with me, that it is apparently IMPOSSIBLE, for a person to list their property at a PRICE that is LOWER than the PRICE at which an estate agent, or in fact MULTIPLE ESTATE AGENTS have VALUED it at.I was REPEATEDLY told that my property could not be WORTH the original Zoopla Valuation anymore, because their 'proprietary algorithm', (NOT their jobsworth staff) had seen my property at a lower price than it had been valued at by an estate agent, and if it had been listed at a lower price, then it MUST have been VALUED at a LOWER price, therefore it MUST be worth less.I repeatedly pointed out to Zoopla staff, that my home was not inherently worth less, and that the actual VALUE of my home had not changed, but that I was SERIOUSLY ILL, DISABLED and needed MAJOR SURGERY and to move to a home which could be MODIFIED TO MY NEEDS, and my period cottage could NOT, so I had UNDERPRICED my home myself in order to achieve a QUICKER SALE, something you would imagine the staff at a company like ZOOPLA would be able to grasp, but NO. I was repeatedly told, that if my property was listed on selling portals at the LOWER price, then it MUST have been VALUED at the lower price, and to 'speak to my estate agents'.When I pointed out I did NOT need to 'speak to my estate agents' because it was MY decision on what to price MY home at, and the INHERENT VALUE OF MY HOME HAD NOT CHANGED, I was met with the 'proprietary algorithm' excuse over and over again, despite the fact that it made no sense, and despite the fact that I provided multiple copies of valuations from my multiple estate agents.I finally got the value of my property back up to £285K, which is still significantly LOWER than its original and true value, and Zoopla are now continuing to surreptitiously lower it week after week, as though I will not notice this if they do it over a slower period rather than overnight, having lost me the one viewing I had got in a month, a fact they have taken NO RESPONSIBILITY FOR, AND NEVER EXPLAINED, particularly since the massive overnight decrease bore no relation whatsoever to the price my property was actually listed at in any case. They have also now entered incorrect information regarding its listing history, totally false information, making my house, which I desperately need to sell for health reasons, look as though it is actually OVERPRICED, when it is actually at least £40K under its current value. Their 'proprietary algorithm' supposedly, (NOT their staff) has picked up totally false information and listed the lowest ever price my property was EVER listed at, and totally INCORRECT dates, and the WORST PHOTOS that were EVER TAKEN of it, despite the fact I have had TEN different estate agents and also paid for a PROFESSIONAL PHOTOGRAPHER. But they have ignored all of THOSE, and just picked the one I fired, naturally. This company could not be doing more to STOP ME SELLING MY HOUSE if they tried. At this rate they will end up turning my home into my coffin, and as I say, they care not one jot, because apparently no one works at Zoopla, it's just all that pesky 'proprietary algorithm's fault. Supposedly. How handy that one cannot speak to an 'algorithm', and an 'algorithm' cannot be sacked. How HANDY indeed.This company basically exist by trawling private information and then claiming NO responsibility when they cock it up and YOU suffer the CONSEQUENCES of THEIR incompetence. Then they throw up their hands and say 'Nothing to do with us guv, that'll be our proprietary algorithm, over which we have ABSOLUTELY NO CONTROL, and ACCEPT NO RESPONSIBILITY WHATSOEVER', because apparently their 'proprietary algorithm' is some sentient much feared beast that roams the corridors of their offices and does whatever the hell it likes, answering to no one and nothing, least of all the invisible non existent hapless staff at Zoopla.So when they do this to you, expect as much help as the rest of us have gotten, i.e. none. Less of a company, more of an excuse factory.
5/5
TrustpilotI think it’s a good place to begin the…
I think it’s a good place to begin the search to evaluate what I price I might achieve if I decided to sell and a good indicator of a fair price I would be expected to pay
Agent replied · 26 December 2024
Hi John,Many thanks for your 5 star review. It is great to hear your feedback and that you find our site so helpful. We hope we'll continue to help you with all things property related.Should you require any support from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers & home owners:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
5/5
TrustpilotZoopla and me.
Zoopla found me my new home which has all my requirements and more.They put me in touch with the agents,I viewed and had my 2nd offer accepted.We are chain free in both directions and hope to move before Christmas.Thankyou.
Agent replied · 26 December 2024
Hi Elizabeth,Thanks so much for leaving us a 5 star review. We're very happy to hear you have found your dream home and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners and property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
4/5
Trustpilotstill looking for right property
WE are still looking for right property and we appreciate all the emails showing us various properties. We will continue to use Zoopla as we are confident the right property will appear. Thank you for your assistance. Ann and Bill Woods
Agent replied · 26 December 2024
Hi Ann and Bill,Thank you so much for leaving us a 4 star review and we hope you find a property soon.You can search through thousands of UK home for sale and rent easily on our desktop website, or within our app.Here is a help centre article showing you step by step how to complete a residential property search in just a few taps on your preferred device:https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you find a property, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
5/5
TrustpilotI am really happy to have Zoopla in my…
I am really happy to have Zoopla in my life. Good customer service and plenty options for Renting. Unfortunately I haven’t found anything yet . But I am a happy customer. Keep up the good work.
Agent replied · 26 December 2024
Hi Vivian,Thank you very much for leaving us a 5 star review. We hope you will find your dream home soon!You can search through thousands of UK properties on our desktop website or within our app, with properties divided into For sale and To rent, encompassing New homes, Commercial and Overseas.Each department can be searched within, the search results saved, properties added to your Saved properties list and also shared with friends and family members or on social media too.Here is a Help Centre article showing you step by step how to complete a residential property search on your preferred device: https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website: http://www.zoopla.co.uk/find-agents/Alternatively, if there's anything else we can do to help you, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
4/5
TrustpilotLocation and pictures are very clear…
Location and pictures are very clear information with postcodes. If provided the floor plan is excellent. Thank you.I’m not yet searching the property for sales yet .if provided a help to buy information and calculator is good for our 1st time buyer.
Agent replied · 26 December 2024
Hi Li, Thanks so much for taking the time to leave us this 4 star review. We're happy to hear you have received great service and thank you for your search criteria suggestion.We're always working on new features and improvements for our site. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for home owners and property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
1/5
TrustpilotHow can this site be trusted.
How can this site be trusted got my house details wrong .On their site as a two bedroom semi detached ,when its a 4 bedroom detached .Contacted them and said they can not alter it .
Agent replied · 26 December 2024
Hi Rob,Thank you so much for taking the time to leave us your feedback.We’re sorry to say we cannot manually change the information we show about your property at the moment. We are in the process updating our House prices section including improving our property attributes data (i.e. property type, tenure & room numbers information) to a more accurate model. Unfortunately right now, we don’t have the ability to manually add, edit or remove any property attributes and changes will only happen when we receive additional data from our verified sources such as HM Land Registry and/or Registers of Scotland, RICS Certified surveyors data (subject to the availability), live 'For sale' listings on Zoopla and Energy Performance Certificates (EPC).We're exploring the best ways to improve our data accuracy using automated systems. If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
1/5
TrustpilotI have continually shown interest in…
I have continually shown interest in properties completed all instructions online and very very rarely do I get a response. This not a very good service and the system is not working.
Agent replied · 26 December 2024
Hi Keith,Thank you for leaving us this review and we're really sorry to hear that you've had a bad experience with agents on our website.If the agents you contacted haven't replied within 3 business days, we recommend you call them on the number displayed next to the agent branch in the 'Find agents' section of our website.If you ever need any assistance or wish to contact us directly regarding this matter, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
2/5
TrustpilotThe Reason I've given 2 stars is…
The Reason I've given 2 stars is because it dosent matter what preferences I state, you always send me houses out the area to be in or houses which are out of my price range..... so whats the point ????
Agent replied · 26 December 2024
Hi Richie,Thank you so much for taking the time to leave us your feedback. We'd like to assist you with your property alerts and we'll DM you shortly with more information.Many thanks,Zoopla Support
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