Every review we hold for the Flintshire office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleMade an appointment to view an empty property and the agent would meet us there. Over a few days I had two text messages (from a short code address that did not accept replies) confirming - including one at 07:34 on a Saturday. A further text message on the day asking me to confirm by phone, so I did. On arrival at the property five mins before the appointment, nobody there. Knocked on the door, nothing. Waited for fifteen minutes, nothing. Phoned the office several times, nothing but a message effectively saying "we're too busy to answer" and not accepting messages. Gave up and left. On contacting them later rather than an apology they suggested I'd gone to the wrong property. I can't even process this. Absolutely clueless and completely unacceptable. If you are selling a property you might want to think of other estate agents in the area. By the way, I WAS at the correct property!
Tim · 20 May 2023
Agent replied · 14 June 2024
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotAs a buyer avoid at all cost as it is…
As a buyer avoid at all cost as it is waste of time and money. Llandudno branch
Sabina · 20 August 2026
★★★★★ 5/5
GoogleFantastic knowledgeable team,would definetly reccomend.
Scott · 17 February 2026
Agent replied · 17 April 2026
Thank you so much for your kind words! We are thrilled to hear that you had a great experience with our knowledgeable team. Your recommendation means the world to us! Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 1/5
TrustpilotRented from this company
Rented from this company, they were polite when taking deposits off me , however when I handed back the property, which was out of contract, they made me pay another months rent ?? (Notice) But I had already agreed with landlord ?Company were very slow in returning my deposits .. and ignored my e mails. I always paid my rent early and never had any issues. I certainly would not use a company with such ignorant staff again.Maybe just one office .. but never again
Charlie · 15 January 2019
★★★★★ 5/5
GoogleGreat service and very knowledgeable, Nicola, Janice, and the rest of the team were happy to answer all my questions and helped me purchase my dream home.
Lisa · 15 July 2025
Agent replied · 12 November 2025
Thank you for taking the time to leave us this great 5* review Lisa. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleHad a really professional service form Leanne at Beresford Adams. Have also worked with Iwan in the past as well and both experiences were very positive. They are a very polite, professional and prompt team. Good communication, and no hold …
CeeDubYa · 17 April 2021
Agent replied · 14 June 2024
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleChristine and Laura were perfect. Absolutely zero problems. Very helpful, quick to respond, nothing was too much of a problem despite my own ignorance. My mortgage and buildings insurance went through smoothly with no issues. Thank you!
Dan · 17 April 2021
Agent replied · 14 June 2024
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleExcellent service from Leanne at Beresford Adams Holywell! Leanne was completely professional and kept regularly in contact throughout the process. The purchase of our new home was incredibly stressful with it taking much longer than …
Mollie · 17 April 2021
Agent replied · 14 June 2024
Many thanks for the wonderful 5* review and your kind words. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBeresford Adams had two viewings lined up for the property before it even went live on the market. Leeanne Jones dealt with the sale and was endlessly helpful, responding to emails and calls promptly and even out of hours. She gave us confidence about the intentions of the buyer from the outset, identifying her correctly as a genuine purchaser, and the offer was accepted the day the house went on sale. Leanne thereafter dealt with the various parties involved in the transaction on our behalf quickly and always to our satisfaction. And importantly she was personable, polite and patient. She is clearly in the right job! We would have no hesitation in recommending her and her colleagues at the Holywell branch.PositiveResponsiveness, Quality, Professionalism, Value
Nan · 28 August 2021
Agent replied · 14 June 2024
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotWe had an appointment booked with…
We had an appointment booked with Llandudno branch today and an hour before they call to say is there any point in attending. It had been on the market 2 years ago but I explained we’d had new floors and wardrobes. The manager said it would help her agents time if she didn’t have to attend. I was flabbergasted. She told me I was rude and shouting but I didn’t raise my voice at all. The woman was rude patronising and couldn’t be bothered coming out. Outrageous! I’m not received this company is poorly reviewed.
D · 12 June 2024
★★★★★ 1/5
GoogleAVOID!! REALLY unprofessional service, antagonistic staff made the whole process miserable. One day they ignore you, the next they demand everything from you at once. I will never recommend the Holywell branch to anyone.
Dion · 20 November 2024
Agent replied · 23 November 2024
Hello Dion,
Thanks for your recent comments, however, please can you confirm it was this office that you dealt with as we have no record of you as a purchaser or a vendor with this branch. We have also tried to check all our personal representee forms and we cannot find a mention of you. Please if you could call the branch on 01352 711456 or email on review@countrywide.co.uk I will be more than happy to speak to you and discuss your review.
We pride ourselves in our customer service and are really disappointed that we cannot find you on our systems and would love to speak to you.
Kind Regards, Scott @ Customer Care
★★★★★ 5/5
GoogleThk u so much Janice all her staff fr Beresford Adams Holywell cudnt got over the line without ur help Thk u so much ❤️❤️❤️❤️
Stephen · 20 March 2025
Agent replied · 14 April 2025
Thank you for your terrific 5* review and for your complimentary comments Stephen. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotAfter putting our house on the market…
After putting our house on the market with a different estate agents and numerous viewings and very little feedback, we decided to move to Beresford Adam’s. Best decision we could have made. Jess showed potential buyers around and we had 3 offers in just over one week.
Tracy · 29 June 2025
★★★★★ 5/5
TrustpilotPrestatyn Beresford Adams
Prestatyn Beresford Adams have been excellent dealing with the sale of our Mothers house.
Joy · 4 April 2026
★★★★★ 5/5
TrustpilotLovely Kevin, at Beresford Adams - Chester
I had a house valuation on the 18th September 2024 in Chester. Kevin who came out to view our property was absolutely lovely throughout. He was informative and provided imparcial advice regarding our home as we are unsure whether we want to move or not. I did not feel any pressure from Kevin to sell our home, nor to go with Beresford Adams.
Chloe · 19 September 2024
★★★★★ 1/5
TrustpilotMight as well DIY then this company
Appaling communication.
Helen · 9 June 2026
★★★★★ 1/5
TrustpilotAwful. Avoid.
Awful. I have been in the rental market for a good while but haven't come across a letting agent quite as unprofessional as this company. I have been without hot water for nearly 7 weeks at the time of writing this and they don't seem to care at all. As well as this it was lucky I found a note from the previous tenant explaining where the water valves and fuses were etc because the letting agent didn't have a clue. Very, very disappointed.
Luke · 27 September 2023
★★★★★ 1/5
TrustpilotWhen viewing a cottage the agent told…
When viewing a cottage the agent told us that the log burner was working! and that there was a parking space for one vehicle at the rear of the cottage. We went ahead and purchased the house. I went to pick up the keys from the Colwyn Bay office as agreed to be told the house was still occupied,and I’d have to go back the next day, I found the agent very abrupt and rather rude! When we finally got into the house the vendors had left a huge wardrobe in a bedroom, the log burner was in disrepair and obviously not been used for years! The car space at the rear of the house was only suitable for a very small vehicle. I contacted the office regarding the wardrobe the vendor had kindly left us with, the advisor wasn’t interest at all.. told me to take the matter up with a solicitor, although I hadn’t signed any agreements to have the wardrobe. I feel that Beresford Adams are only look after the vendors interests and needs,the customers service is extremely poor I won’t be recommending this estate agent and I wouldn’t view/sell a house through them again.
Karen · 14 September 2023
★★★★★ 5/5
GoogleLeeanne was brilliant she kept me going through a very long purchase. Always cheerful and very professional. Thank you Leeanne, you are a star!
Kim · 15 June 2020
Agent replied · 14 June 2024
Thank you for taking the time to leave us this excellent review, it's great to see that the team were once again able to provide their proven, 5* service! Best wishes, Donna.
★★★★★ 5/5
GoogleFantastic service from the team at Beresford Adams Holywell. Kept me well informed throughout a daunting process of purchasing my first home and were always on hand if I wanted another viewing to measure up etc.
Stephen · 19 May 2024
Agent replied · 14 June 2024
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
Trustpilotshame I can't leave one star
shame I can't leave one star. rented a property from them Anglesey Branch, property management team are rude and hopeless, roof has leaked since October last year and I mean properly leaked, place is damp and rotten throughout. extensive damp and mould issues, we have been ignored and left to suffer. moving out soon thank god. Landlord who lives out the country is besides himself with how bad the property has been allowed to become under beresfords care, it needs thousands to be repaired. we've lost huge amounts of personal belongings from the leak and damp. grateful to be leaving, but leaving out of pocket and without a lot of personal items due to them being damaged.
Ceri · 16 August 2023
★★★★★ 5/5
GoogleAll the girls at the office were amazing. thanks so much to Leanne,Lisa,Janice and Heather for helping me get to the completion today...
Emma · 16 June 2019
Agent replied · 14 June 2024
Thank you Emma for your wonderful 5* review of our local team. I will of course make sure your kind words are forwarded to the whole team and their Regional Director. Kind regards, Scott
★★★★★ 5/5
TrustpilotHouse purchase
Many thanks to Alecia, professional and polite at every step
MR · 26 July 2024
★★★★★ 5/5
TrustpilotBuying a house it’s was the greatest…
Buying a house it’s was the greatest pleasure dealing with Zoe and Cary’s they were so understanding and dealt with everything they possibly could speaking with our solicitor secretary on our behalf etc .
Gail · 13 June 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
