Every review we hold for the Flint office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleAvoid at All Costs: Horrendous Service
I have had an absolutely terrible experience dealing with Reid and Roberts Flint office, specifically with Mr. Al, Ms. LO, and Ms. JU I’m 100% dissatisfied with the service I received.
I’ve been trying to get my security deposit back for over a month now after fulfilling all obligations on my end, yet the office has done nothing but play a ridiculous game of "pass the buck." LO told me to escalate the issue to JU, who works under her, making the situation completely nonsensical. None of them will answer phone calls, emails, or take any responsibility. They are clearly just stalling and wasting time.
Their promises about resolving the issue, setting dates to release my deposit, and even giving a face-to-face assurance have all turned out to be empty. I feel like they are trying to rob me at this point. Unprofessional doesn’t even begin to describe the behaviour I’ve encountered.
Despite our numerous communications and agreed timelines, I have yet to receive the deposit:
1. They initially agreed to release the deposit by 2nd September 2024
2. Subsequently, confirmed the release by 10th September 2024
3. During our call on 11th September, Ms. LO assured me that the issue would be resolved by the afternoon
4. In a face-to-face meeting on 12th September, Ms. LO again confirmed that the matter would be resolved within 24 hours. I have then requested to share by DPS reference number so that i can discuss this with DPS Directly but no luck.... :(
5. A month has passed and am still waiting!!!!!!!!! :)
DO NOT approach Reid and Roberts (Flint) if you value your time, money, and sanity. They’re not interested in helping, only in dragging things out with no resolution in sight.
******NOW they would provide an explanation that, as always, would perfectly make no-sense :) ******* DO NOT FIGHT FIRE, PREVENT WHEN POSSIBLE*******
ASM · 14 April 2025
★★★★★ 5/5
GoogleAbsolutely brilliant service from Rachel and Julie @ Reid and Roberts Flint and I really can't thank them enough for looking after me and more importantly going above and beyond to help me with my house purchase! Super friendly, professional and competent - I can truly say that I didn't feel alone in facing the sometimes unexpected difficulties that can occur when purchasing a property.
I can't recommend them enough and will definitely use their services again.
Thank you very much indeed!
Lucci · 14 April 2025
★★★★★ 1/5
GoogleNever received deposit back after property was damaged. They weren’t interested in any communication. No proof of checks was made at my property. Tenant was smoking daily even though it’s a smoke free property. Very poor service. Made a big mistake choosing this company to look after my property.
Teagan · 14 April 2024
★★★★★ 5/5
GoogleJulie & Rachel were amazing, from arranging the viewing to getting the keys I felt so at ease. Lovely to deal with nice, kind, genuine people! Couldn’t reccomend enough, our first house purchase went perfectly. Thanks again - Jenny
Jenny · 18 September 2024
★★★★★ 5/5
GoogleWe received outstanding service from Rachel & Julie who even stayed in work late to ensure we could get our keys! Can’t thank these ladies enough for their help and care during this process. Would recommend to anyone! Thank you.
Sophie · 22 December 2025
★★★★★ 5/5
GoogleWhere do I even start…
The easiest process ever, from start to finish!! Thanks to Louise for sorting us out super quick. Julie and Morgan we’re on it constantly to get it through safe and sound. Couldn’t recommend this company anymore whether it to be to a family member or someone online. Thanks guys can’t wait to use you again in the future.
Zoe · 31 May 2022
★★★★★ 5/5
GoogleI have used Reid & Roberts in Flint for a number of years and have always found them to be an amazing team. They are friendly, honest, and accommodating to both sellers and buyers, consistently going the extra mile. Thank you for your excellent service
Sonia · 30 September 2025
★★★★★ 5/5
GoogleReed and Roberts sold our home within 10 days and then went above and beyond to find us our dream family home. Thank you so much Julie and Morgan!
Hattie · 14 August 2024
★★★★★ 5/5
TrustpilotResponsive, supportive, professional
We sold our home within a week with these! We had three parties view as soon as they marketed the property. Julie and Laura have been extremely responsive, supportive and professional. They have been miles ahead of the competition. We purchased our new property through another agent yet Julie and Laura were available with advice and guidance through the purchase, survey and legalities. Thank you!
Richard · 21 April 2021
★★★★★ 1/5
GoogleStill waiting after over 4/5 months to become a “priority” when my bath is leaking due to poor fitting/plumbing. Black mold on the wall from it. Manager came out herself to look at it and said “unless the roof is falling” it is not a priority…. Wish I was joking. Had few issues since I been renting emailed, phoned, went in the office personally just wasting my time. Best advice “manager” could give was open windows to air the place out….. moved in to house with leaking roof, bath and hose tap outside but cracking window open should fix it. Overlooking more properties than they can handle with 1 self employed handy man
Roman · 25 December 2023
★★★★★ 1/5
GoogleWorst service, please stay away.. you will be surprised to see their incompetency… will promise stars but won’t deliver. I am a dissatisfied tenant who that tried to rob
Latha · 18 October 2024
Agent replied · 25 October 2024
Reid and Roberts Estate Agents have no dealing with lettings, we are a separate company.
If you are dissatisfied with the service you have received please contact them directly.
★★★★★ 5/5
GoogleWe have let a property through Reid and Roberts, marketed during lockdown, excellent picture and stringent checks soon found reliable tenants. Alex is very friendly and helpful. We have also spoken to Louise who has always answered the the phone or returned our call to quires we have. Highly recommend.PositiveProfessionalism
Mandy · 25 August 2021
★★★★★ 5/5
TrustpilotCouldn’t recommend enough
Me and my partner have just moved into our first home and I could not fault the service once, the communication was exceptional and all staff members I spoke to was so helpful and kind on every phone call, I could not recommend Reid & Roberts anymore! Thank you for making buying our first home so easy!
Rhys · 20 October 2024
★★★★★ 1/5
GoogleStay away from this company!!!
They are a bloody nightmare to deal with! Never returning your calls,no reply to emails. Said they will improve their service 5 years ago and havent done …
Michaela · 14 April 2024
Agent replied · 26 November 2023
Hi Michaela,
I'm sorry to hear this. This page is the Estate Agency page, but I will pass on your feedback to the rental department.
★★★★★ 5/5
GoogleMany thanks to Julie&Morgan for the patience and perseverance shown in securing the recent sale of my commercial property.
Always difficult dealing with third parties not answering emails or phone calls …
David · 14 April 2023
★★★★★ 5/5
GoogleAbsolutely fantastic estate agent made our purchase so easy and less stressful nothing to much for Louise and the team.
Louise · 28 January 2024
★★★★★ 1/5
GoogleTerrible service. Stay away it doesnt matter if you are a landlord or tenant. The team has no idea what they are upto. Louis, Julie, Alex are all the same. They wont respond to your query no matter what. Stay away if you dont want get robbed.
Watch out of fake 5 stars.
Salu · 18 October 2024
★★★★★ 1/5
TrustpilotThis is about the Holywell branch
Terrible experience. Would help if you had staff that were able to open their mouths without a lie coming out. Maybe its an occupational hazard. After speaking with the buyer of my property it seems one story blaming me for hold up and another to me blaming them when in reality it was Reid and Roberts who were at blame. Would give no stars but there is no button for that !!!
Ian · 2 October 2023
★★★★★ 5/5
GoogleBrilliant experience with them, finding/buying my first lovely home after I gave up with other agents! They're genuine, friendly, down to earth, no fuss and patient. I was having a really horrid time searching in Chester, until I arranged a viewing with Julie in Flint, she set everything rolling for me and Megan saw it all through with absolutely no stress, despite unavoidable delays from the Land registry and mortgage brokers. Very grateful to them for everything! Thank you so much!
Emma · 1 January 2023
★★★★★ 5/5
GoogleAbsolutely amazing service from Reid & Roberts when purchasing a property recently. Thanks to Julie & Morgan for their dedication and hard work to get my sale completed. Would highly recommend R & R, communication was superb.
Sassktown1 · 6 June 2022
★★★★★ 5/5
GoogleBrilliant estate agents with great service, Julie in particular was fantastic with us buying our first dream home and was always on the other end of the phone to help. After a bad experience with a different estate agency it was very refreshing to have such good service
Hannah · 19 August 2024
★★★★★ 5/5
GoogleSuperb service from start to finish, Well done team.
Julian · 30 October 2025
★★★★★ 5/5
GoogleI had a pleasant and well explained sale and purchase process from Reids and Roberts. Always available and easy to contact via either telephone or email.
Jack · 22 March 2025
★★★★★ 1/5
GoogleI can just confirm all the negative reviews above. Issues at my property have not been forwarded to me as a landlord for several month, so that my Tenants had contact me, as not done by Louise. If I would have known immediately I could have …
Ella · 14 April 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
