Trusted Agent profile · Fleet
★★★★★
1,665 reviews across 3 platforms
257 Road, Fleet, GU51 3BN
Romans's office in Fleet, at 257 Road, is rated 4.1 out of 5 across 1,665 reviews on three platforms, including 211 Google reviews rated 4.6.
Every review we hold for the Fleet office, from every platform, shown as written. First names only.
5/5
TrustpilotLisa Fazal the Property Manager
Lisa Fazal the Property Manager for the premises I rent, has been outstanding, always very prompt, professional and quick to help deal with any issues.
Dear GrahamCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotBrilliant service from Ceri Evans
Ceri Evans of Romans gave us really great support for our rental over a year. She is always polite, cheerful, and clearly answered our phone questions, emails and solved problems. We are very satisfied with her services. A huge thank you. ⭐️⭐️⭐️⭐️⭐️
5/5
TrustpilotThanks
Thanks again for all your help in finding a rental property Nathan and Steve very helpful
Dear Stu Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotRomans Tilehurst cares
Was assisted by Nathan, Mark and Lorraine in securing a rental property. This was after a couple of letdowns from other agencies. They were responsive, caring and acted with integrity! 5 stars to the team.
5/5
TrustpilotI was so pleased with the property manager’s response
I was so pleased with the property manager’s swift response and he really helped solve our issues. Jack thank you so much
Good afternoon,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotRecommended
The sale of the property was handled well. The agents were friendly and helpful and communication was good throughout the process.
Dear PatriciaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotUnproffesional
Unproffesional! Have 2 viewings. One was late and the other one noone even come to show the property!So dissapointed. Never again
5/5
TrustpilotAston always has quick response on my…
Aston always has quick response on my urgent issue. Very high efficiency to arrange the engineer coming to fix it. Thank you.
Dear Silvia,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
3/5
Trustpilotnot the best...
Had some quite unpleasant experiences after moving in, but in the end they were resolved, with the help of Anca.
Dear Yoanna,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.Many thanks, Customer Care Team
5/5
TrustpilotExcellent service
The sale of my property was handled very efficiently and I was kept fully informed of progress every step of the way.
Dear Ian,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotSupreme service
What made my experience awesome, is the fast service and professionalism from Romans Swindon team.
Dear EdgarCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotVery responsive and delivered on…
Very responsive and delivered on everything the said they would do . Organised an open day and kept us informed with the timings of the viewings etc. An easy sale for us. 1st viewing and the asking price.
1/5
TrustpilotBad on both sides
Having purchased a house through Romans, I can confirm it was a horrible experience (they even gave use the wrong house keys on our exchange date) to now renting a property with their ‘fully managed service’ I can confirm they deserve all the criticism that comes with being estate agents.I cannot wait to see a time where estate agents are a thing of the past.
5/5
TrustpilotI regularly interact with Kimberley…
I regularly interact with Kimberley Garcia at Romans and she always provides a great service.
Dear Tim Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotVery helpful and always trying to…
Very helpful and always trying to assist me with my property. Proactive and problem solving.
Dear Phil Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleDan the state agent at Romans is a well professional and always helpful. I appreciate his support and definitely recommend his service.
Dear Amir We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
TrustpilotBeyond helpful estate agents
Romans Woodley have been incredibly helpful throughout the whole process of finding our first rental property. Any question we had was answered straight away and they updated us on every step of the journey.
1/5
TrustpilotTypical lieing sales men
Typical lieing sales men! Only interested in commission. Not genuine at all. Avoid at all costs!
Dear Sam,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
GoogleWe recently completed the sale of our house in Fleet, and I am happy to say that Romans have provided a friendly and professional service. I would also like to mention Matthew Eldred who has been especially helpful throughout, and I would be happy to recommend both Matthew and Romans to anyone who is looking to sell or buy a property in the area.
5/5
TrustpilotDonna-Marie Brant, Rental Property Manager
I would like to review for Donna-Marie Brant, who is my Property Manager. I have always found her to be efficient, knowledgeable and helpful. I would like to keep up this relationship, as it has worked well.
1/5
TrustpilotHad 2 awful experiences with Romans
Had 2 awful experiences with Romans. The staff lie through their teeth and care about nothing but money, no care at all for the people they rent too.
Dear JasonWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotExcellent customer service from start…
Excellent customer service from start to finish!I have been dealing with Naomi and Katie from the Swindon branch and they have both been extremely helpful throughout. They have made the process simple and smooth, even with my plethora of questions. Would highly recommend.
5/5
TrustpilotGood experience with the Lower Earley team
The Lower Earley team have so far been providing a good service, quickly landed us a good deal, and we are impressed with their prompt communications.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotGreat communication and service from…
Great communication and service from Ayse during a change of tenancy . New tenants found quickly !
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Romans Fleet won awards at EA Masters in one year, most recently 2022.
EA Masters winner in one year: 2022.
EA Masters by year, 20222022 1 Gold EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
Tell us what you need and we'll put you in touch. Romans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Fleet.
Yes. Romans won Gold for Best Estate Agent Guide 2023 Gold Award, Fleet branch at EA Masters 2022.
