Trusted Agent profile · Fleet
★★★★★
1,664 reviews across 3 platforms
257 Road, Fleet, GU51 3BN
Romans's office in Fleet, at 257 Road, is rated 4.1 out of 5 across 1,664 reviews on three platforms, including 211 Google reviews rated 4.6.
Every review we hold for the Fleet office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat communication & attention to…
Great communication & attention to detail from Christine Lancaster at Swindon branch, as a landlord i know that i can fully rely on Christine to cover everything when a tenant moves in or out.
Dear PaulCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotI was very pleased with the…
I was very pleased with the professional way Nathan Poulter of the Tilehurst branch kept me up to date with every stage of my move Into my new rented property and would definitely recommend them to other people
Thank you again for taking the time to let us know how we did. We hope you have a great day! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
5/5
TrustpilotOur property manager - Denise! :-)
Our property manager is Denise Hurn, since moving into our property 3 years ago, we have had nothing but the best service. We get regular calls to check we are ok, and every single maintenance issue has been sorted almost instantly. She has been great for us since renting with Romans!
1/5
TrustpilotThey spam you and are unprofessional
They spam you and are unprofessional! Stay away
Dear Rameez Kaleem,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
GoogleOnly used Romans for brokering the actual mortgage and insurances. That said, Lewis was fantastic at dealing with our case and assisting with the issues we had with our solicitors. 10/10 will use again
5/5
TrustpilotAndrei Csomortani Amazing
Wokingham lettings should be proud to have Andrei Csomortani on their team. Constant communication everyday through the process, really friendly, knowledgable but most importantly exceptional at his job. Thanks for everything and I hope a promotion is on its way to you soon..
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotReally good communication
Really good communication. Was concerned we weren’t informed the sellers had an onward chain however once we spoke to Romans they were quick to react and resolved for us within a matter of hours. Very pleased with service received
Thank you again for taking the time to let us know how we did. We hope you have a great day!
4/5
TrustpilotFriendly and knowledgeable staff
Friendly and knowledgeable staff. Arrived on time and with all the information I needed.
HiCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotGreat experience with Romans…
Great experience with Romans Winchester! Many our property manager is brilliant! Very helpful, responsive and thoughtful, any issues we had so far were sorted quickly and professionally! Can’t recommend Romans eanough!
Dear ShiranCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI am leaving a review for Dan Fleming very nice guy , extremely helpful, diamond bloke , I will recommend him to all my family & friends , keep up the good work Dan. Andrew Masih & jyotsna kupekar.
Good morning, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotHappy Sellers
So happy with the experience we have had. The whole Fleet team provided such a kind, knowledgeable and professional service, most notably Joe and Dan. They guided our journey and were so calm, warm and professional we can't thank them enough.
Dear Sarah,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
5/5
GoogleJust put my home on the market with Andy residential sales manager, Andy is polite really a honest guy, I would recommend Andy from Romans in Fleet. Treated me with respect and honesty.
5/5
TrustpilotExcellent service from Thomas
Thomas from the Windsor branch has been super helpful and has provided excellent service for my recent renting. The process could not be smoother or easier, I have been well informed throughout. I will certainly use your service again.
Dear Connie,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotHighly recommended
My moving manager was AMAZING!!!.She supported me and bended backwards and forwards in order to help with my purchase to go ahead. I can't thank her enough. People in branch (Farnborough) were helpful, polite and professional
Dear KarolinaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotViewings
Had two great viewings with Saffron. Very informative and easy to arrange, would definitely recommend!
Dear Jake TanseyCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGREAT SERVICE
Tom and Catherine at the Sandhurst Branch have been fantastic. Nothing is too much trouble for the team and have been great with feedback/updates all the way through. I would highly recommend the team. Great job - thank you.
Good afternoon,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
5/5
TrustpilotMy dealings with Romans have been a…Top Helper
My dealings with Romans have been a pleasure since Donna Marie Brandt has become my main contact. She is straight forward and knowledgeable and is a great asset to the company.
Dear PaulCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
TrustpilotRomans letting agent…
This is the first time using a letting agent and the team have been very professional and helped me every step of the way securing and walking me through the process.
Dear Gareth We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
1/5
TrustpilotWhat a way to spend money fast?
I'm a multiple property landlord currently moving my managed properties to other agents. Why?Management rate: at least 1.5% above rates offered by rival agents.Cost of gas safety with Romans £137 - cost from same contractor instructed privately £107.Cost of new Fridge freezer from Romans £415. Local Electrical store £340and saving the best to lasta new single built in oven £576, Local electrical store £210!!Why would I want to continue to pay someone to spend my money so efficiently. Very disappointed to see that such a big company could not offer any economies of scale.
5/5
TrustpilotWe have sold and purchased from Romans
We have sold and purchased from Romans, every time we have had trouble free transactions, staff are friendly and professional, Romans gives you peace of mind, they take care of every details.
Dear RoyaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleIn an endless parade of incompetent estate agents ROMANS took the biscuit. Stood us up on three arranged viewings after we took time off work to do so. "We had the wrong number for you" shoddy, unprofessional, DO NOT USE. Whatever retort they post below should be ignored.
Hi Frazer, we’re really sorry to read that you’ve been unhappy with the experience you’ve had with us and our team at Fleet when attempting to view a property. We consistently strive for exceptional service and it’s a shame to hear you didn’t receive this from us on this occasion. I’ve had the opportunity to speak with Jodie Lees the Lettings Manager at Fleet about your comments, she’s informed me that you had 3 viewings with us booked for Monday, 1 of them was let prior to the appointment and sadly one we were unable to gain access to from the current tenant meaning two of the appointments had to be cancelled. Jodie has stated that before the appointments the team tried to call you using the number we had registered on the system to make you aware but mentioned that they couldn’t get hold of you so they left a voicemail, sent a text message asking for you to confirm if you were happy just to see the one and sent an email also advising of this. When you called in to advise you were outside one of the properties, the team immediately offered to come down and meet with you but I understand you then changed your mind about viewing the property. We can appreciate why you’d be dissatisfied because of the appointments being cancelled especially after taking time off work and would like to offer our apologies for any inconvenience caused because of this. We’d obviously like to try and turn your experience with us around and would be happy to help moving forward in your property search, should you wish to discuss this further or need any other assistance then please contact Jodie Lees on 01252 743 733. Kind Regards, Romans
5/5
GoogleSo pleased with the service I received from Romans and their Lettings office. Moving house during a global pandemic was incredibly stressful, but the Lettings team have continued to be highly professional, friendly and helpful. I really recommend them for anyone looking to rent in the Fleet area.
Hi Lydia Thank you for the recent 5 star review of our Fleet branch. We are glad the team could provide you with a positive experience and we will be sure to pass on your feedback. Don't hesitate to be in touch should you require anything further. Kind regards Romans
5/5
GoogleAndrew provided a clear and honest evaluation of my property and delivered on all aspects of our agreement. Having promised he would be able to get interested buyers through the door to view my property and should get offers quickly, viewings followed in days from the property going on line. Good to his assessment and word, within a few weeks a viewing resulted in an acceptable offer . The sale process was concluded effectively and efficiently. On all occasions that I sought advice or information the sales team was prompt and professional. If you are thinking of selling a property in the Fleet area, give Romans a chance. Great service.
5/5
Trustpilot"Highly impressed with Romans
"Highly impressed with Romans! Their dedication to finding clienta a home for was evident throughout the process. Attentive, friendly, and professional service. Couldn't be happier!"
Dear Namonda MuyundaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Romans Fleet won awards at EA Masters in one year, most recently 2022.
EA Masters winner in one year: 2022.
EA Masters by year, 20222022 1 Gold EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
Tell us what you need and we'll put you in touch. Romans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Fleet.
Yes. Romans won Gold for Best Estate Agent Guide 2023 Gold Award, Fleet branch at EA Masters 2022.
