Every review we hold for the Fleet office, from every platform, shown as written. First names only.
★★★★★ 2/5
GoogleThey tried! If you want transparency, go elsewhere. Even the photos used were totally different to reality. Photoshop overworked!
The worst part was that the criteria requested to satisfy the rental agreement kept changing. When the requirements were reached, they then moved again, and again.
Went elsewhere in the end.
Dorethea · 17 June 2022
Agent replied · 16 June 2024
Hi Dorethea,
I am so sorry to hear that you were not happy with the experience with our referencing company. We have tried contacting you today to discuss further as your feedback is really important. Please contact me on 01252 360 817. Best regards, Jodie Lees, Lettings Manager, Fleet.
★★★★★ 5/5
GoogleEleanor and Daisy at the Fleet branch were fantastic during the purchase of our new home. They went above and beyond to help push everything through. We were so grateful for their assistance and no ask was too big! They were polite, responsive and professional! Thank you so much!PositiveResponsiveness, Professionalism
Lucy · 17 June 2022
Agent replied · 16 June 2024
Dear Lucy Elliott,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotGreat service
James our move manager was extremely helpful throughout the entire process. Any questions we had he responded very promptly to and where chases required to solicitors he did this straight away multiple times nearly daily.I don’t think we would have exchanged as quick as we did without the assistants of James. I would highly recommend Romans and James to assist in anyone trying to buy a property.
Tom · 25 October 2023
★★★★★ 5/5
TrustpilotCustomer service
The customer service is exactly what you need. Straightforward and professional! Kim Stockley specifically who helped me with my issues was superb.
Linton · 18 July 2024
Agent replied · 23 August 2024
Dear LintonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Kim a 5 star rating! Many thanksCustomer Care Team
★★★★★ 4/5
TrustpilotService depends on who you get
Service depends on who you get. Overall, the consultants I came in touch with were friendly. However, most comms are dealt with via email and it was very hard to reach the right people for a quick phone conversation. I think service would be better improved if clients were able to actually speak to someone as sometimes emailing and awaiting a response can ruin a good relationship.
JB · 21 October 2023
★★★★★ 5/5
TrustpilotExcellent dealings by the agent
Excellent dealings by the agent. Good website and helpful agent. Especially Sam (XianXin Chen) was helpful and prompt with his responses
Shanil · 21 August 2023
★★★★★ 5/5
TrustpilotDenise Hurn is amazing
Denise Hurn has been great to work with and always available to help, keep up the good work.
Lee · 3 November 2023
★★★★★ 1/5
Trustpilot£60 Getting a third party to ID check…
£60 Getting a third party to ID check what a rip off! never been asked previously to need to pay for this as a buyer and no one I know has either. Organise the stop of using Lifetime Legal and refund your customers the money taken for an unjustifiable charge! Our solicitors can prove who we are and the legislation states the ID check needs to be done on completion not at offer accepted stage!Terrible service
Andrew · 17 January 2023
★★★★★ 5/5
Trustpilot1 class service.
1 class service. Romans staff were fantastic. Communication was great. Sold the house within days
Elaine · 30 October 2024
Agent replied · 22 November 2024
Dear ElaineCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
★★★★★ 2/5
TrustpilotStressful experience
I must mention Romans have some very appealing properties, and I'm sure there are helpful agents out there, but my experience has been quite stressful. I've been actively looking for properties in Bracknell. Initially, I was in contact with an agent via phone and email, but suddenly, she stopped responding. I was genuinely interested in a particular property, but despite sending several emails, I haven't received any response.
Ekta · 12 September 2023
★★★★★ 5/5
TrustpilotI had an amazing experience with Carly
I had an amazing experience with Carly. She made the move so smooth as was so helpful. Very professional experience.
Melanie · 10 August 2024
Agent replied · 23 August 2024
Dear MelanieCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Carly a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
GoogleWe are using Romans Fleet to buy our first house. Dan and Natalie have been extremely helpful and responsive to any inquiries that we have had, and as first timers and being new to the process they have been really great. Nothing is too much trouble would absolutely reccomend!
Heather · 17 June 2022
Agent replied · 16 June 2024
Dear Heather
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotWe have been with Romans for over…
We have been with Romans for over 5years now and it has been wonderful.With Isabella York being our property Manager we have had peace of mind whilst on holiday. We have asked for spot checks to be done whilst away and they have been done, many thanks
Charles · 3 September 2022
Agent replied · 16 June 2024
Dear Charles,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 4/5
TrustpilotMove manager could improve massively…
Move manager could improve massively with more regular updates and communication could improve.
PHILLIP · 22 November 2024
Agent replied · 23 December 2024
Dear PhillipWe are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
★★★★★ 1/5
Trustpilotpretty much dross from the top down
pretty much dross from the top down. I do not advise using this company to manage your lettings. They mishandle nearly every aspect and communication is terrible. Sadly they also do not take complaints seriously and just make excuses... I had to go all the way to the "Property Ombudsman" that upheld every aspect of the complaints that Romans chose to ignore... a 2 year process ! Be warned !
Mark · 5 July 2023
★★★★★ 5/5
Google5 Star experience provided by Laura Burkett at Romans in Fleet with our rental search. Laura kept us up to date and always got back to us with any of our questions, was very patient and extremely courteous. A compliment to the team at Romans in Fleet.
Trishy · 18 June 2018
★★★★★ 5/5
GoogleMatthew Griffiths was very helpful, professional and patient during the selling of my home, and even though the sale became challenging at times, he always remained positive. Matthew was always available to answer my questions and up dated me regularly, which was very reassuring during the sale process.
Sarah · 18 June 2017
★★★★★ 5/5
TrustpilotJonathan he listened and understands…
Jonathan he listened and understands us. He has a good heart for the people
Rahab · 31 October 2024
Agent replied · 22 November 2024
Dear RahabCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Jonathan a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
TrustpilotRomans Lower Earley team helped me with…
Romans Lower Earley team helped me with letting of my property recently. The process was straight forward and they found a suitable tenant quickly. Throughout the process I was kept informed and any requests were dealt promptly. It has been very good experience and I will be happy to use their service again.
Anjali · 7 October 2021
Agent replied · 16 June 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day!
★★★★★ 5/5
TrustpilotMoving managers absolutely fantastic at…
Moving managers absolutely fantastic at communicating and understanding how difficult my move was at the time
Anne · 27 September 2024
Agent replied · 22 October 2024
Dear AnneCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
TrustpilotHighly recommended agency!
To say that I am grateful is an understatement! I am amazed with Amy and how incredibly helpful she was with my accommodation concerns and now I have found the perfect home and I couldn’t be happier.
Beatrix · 9 July 2023
Agent replied · 16 June 2024
Dear Beatrix ZomilCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotRomans in Tilehurst did a great job
Romans in Tilehurst did a great job. Nathan Paulter and Dan did excellent work making sure everything got done smoothly and efficiently. I appreciate the work the put into my move. I will recommend them to anyone looking for a new place. Great work guys
Andrew · 13 October 2022
Agent replied · 16 June 2024
Dear Andrew SemesiCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotBest property manager!
Always so please with the communication and action of Kimberley Garcia-Jones. For years now she’s helped me make sure my flat meets the needs and expectations of my tenants, despite living abroad. This is more of a review of her, and her consistently excellent work! 😁
Tom · 3 September 2022
Agent replied · 16 June 2024
Dear Tom,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
GoogleWe heave recently been dealing with Matthew Griffiths who has helped us to purchase our new home. The process has not be straight forward but Matthew has been great at communicating to us and our seller the whole way through and I would highly recommend using him.
Craig · 18 June 2017
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
