Romans Fleet reviews

★★★★★ 5/5

Trustpilot

Pooja has been brilliant!

Pooja is leaving us as one of our property managers, and will be missed. I have been a customer of Romans for 11 years, over this time I have had many different property managers from my properties. I’ve never felt the need to write a review but she has been so good with us, super helpful and we really appreciate that.

Vikstar · 25 May 2022

★★★★★ 1/5

Trustpilot

Rude and unprofessional behaviour

Been treated very rudely over phone as we were on holiday for 10 days after a viewing and putting our offer .. we kept explaining our situation that we are on holidays and will be back but this person named Adam Colvim kept calling and pestering inspite of us explaining him so many times and finally asked us to never call again ???? Is this the kind of customer service you offer, do you not understand someone’s personal space .. we would take this bigger as we have call recording on the phone and make a formal complaint .. sad to see such behaviour

Seema · 18 August 2023

★★★★★ 5/5

Trustpilot

Very happy with Donna-Marie Brant at Bracknell

Donna-Marie Brant has been looking after our rental flat for a number of years now. She is no nonsense and gives relevant, practical advice when dealing with issues which is what we like. Everything is dealt with efficiently. We have no hesitation in recommending and thanking Donna for all her continued hard work.

Melanie · 26 March 2023

★★★★★ 5/5

Google

We had the pleasure of working with Jarred on our house sale and purchase and found that he was extremely proactive, responsive and professional throughout. In what can be a very stressful time he always took a practical and relaxed approach to help resolve any issues and assist where he could. I found his service incredible and have recommended him to family members who are also thinking of buying/selling. Thanks again for all your help! 😃

Charlie · 22 September 2024

★★★★★ 5/5

Trustpilot

Kimberley is our Property Manager for…

Kimberley is our Property Manager for some years now. We truly value her knowledge and advice on our two properties. She is always professional and yet friendly. We depend on her a lot and dread to think of her ever leaving Romans. So good to have her as the go to person and she is easily accessible via email or telephone.

Martina · 9 May 2022

★★★★★ 5/5

Trustpilot

Yateley branch

Catherine, Kyle and Chris, (Yateley) were always on hand if needed.  Not pushy, just in the background with little updates.  They were efficient, courteous and knowledgeable.  We were unsure if we were going to sell when Christ came round, but he continued to reassure us that it was our decision, and they would be there, if and when the time came.  Kyle spent time going over the finer details of our requirements and Catherine, well, wow, what an asset to the company.  There were days when we just didn't think it was going to happen, but she was brilliant, and assisted us smoothly through.  Even passing on messages from our buyer to us, and visa versa.  Which I am sure was above and beyond! Thank you one and all!

NICOLA · 8 August 2023

★★★★★ 5/5

Google

We had the best experience moving with Romans! - We had no issues with the main contacts! We were moved in with so easily and stress free. Highly recommend Both Rebecca Rowley and Helena Thornton. Who both helped us with the move. We are so happy with our new home! :) Thankyou Romans and also thankyou for the welcome package!

Jennifer · 17 June 2022

★★★★★ 5/5

Trustpilot

A big thank you to Katie Page who has…

A big thank you to Katie Page who has been super helpful from start to finish, getting back to me quickly with any questions I had and gave really clear answers to everything. The process was very smooth and I felt well supported by the team, especially Katie so thank you again!

Sam · 6 April 2023

★★★★★ 5/5

Trustpilot

From my first contact with Romans it…

From my first contact with Romans Tilehurst it was a seamless transaction. Mark was very approachable and explained everything fully and put me at ease straightaway. I later met the manager Steve who took time out to go over a couple of points for me, nothing was too much trouble and Nathan was very responsive, they are a great team, well run and very customer friendly, i highly recommend them.

Jason · 19 March 2024

★★★★★ 5/5

Google

It's been 1.5 yrs association with Romans as a tenant. Jacqueline is my contact and all the services are addressed with perfection and timely. I am very happy with services by Jacqueline as well as Romans at Fleet.

Antony · 18 March 2024

★★★★★ 5/5

Trustpilot

Would Like to give a heart felt…

Would Like to give a heart felt thankyou to the team at Romans Tilehurst for their excellent professional help in finding our brother and his children a property to rent after a difficult time, a special mention to Steve Chitty, Dan Hine and Lloyd Jacques for going above and beyond, including dealing with any issues immediately, would highly recommend Romans Tilehurst.

Helen · 12 April 2022

★★★★★ 5/5

Trustpilot

Great experience from the Tilehurst team

This was my first time using this company and I would definitely be using them in the future for any property related business. Dan Hind has been nothing but helpful and a pleasure to contact. Every issue or question i had was promptly rectified and answered. I would highly recommend Dan and the Tilehurst team for ANY property accusation in Reading.

Damian · 8 April 2022

★★★★★ 5/5

Trustpilot

Great Experience

We viewed a property that we loved in Caversham, unfortunately the offer didn’t go through but luckily Chloe was very quick to send us properties that were even more suited to what we were looking for. When viewing properties, she had our best interests in mind. When we found another property we loved, she supported us in the application process and has been supporting us promptly with the next steps. Thank you Chloe @ Romans Caversham!

Alyssha · 1 November 2023

★★★★★ 5/5

Trustpilot

Selling a property

Jacob & Benjamin were proactive and quick to respond to any queries. They made the process much easier. Very happy with the service.

Jez · 25 November 2024

★★★★★ 5/5

Trustpilot

Great service from Romans

My late brother used Romans for the letting of his flat in Winchester for some years and always spoke well of the service they provided.When he passed away, I contacted Ceri at Romans and she was so very helpful and understanding, and supported our family as we sorted out my brothers affairs, and kept us informed of any and all matters relating to the ongoing tenancy.I thoroughly recommend Romans and thank Ceri in particular for her help over the year since we took over the flat.

Tim · 20 July 2023

★★★★★ 5/5

Trustpilot

fast efficient service

Anais has been very helpful in our search and eventually finding a new home in a few days for my family and I. Due to my work schedule, I was not always available for processes required and Anais has been very patient with us. We are looking forward to moving in in a couple of days.

Fungai · 4 November 2022

★★★★★ 5/5

Trustpilot

Mark Porter​ is very helpful and full…

Mark Porter​ is very helpful and full of experience.He is in Tilehurst and Newbury Romans .He is an about pleasure and would recommend anyone to go in and engage with him if they are looking to rent or let a property. He communicates well and kept me completely up to date with the process of letting through home. We appreciated and understood the peace of mind he gave me, when they touched base with me each day. A huge thank you to Mark.

Michelle · 19 July 2023

★★★★★ 1/5

Trustpilot

They share your private info to 3rd parties without consent

I signed up with this agent today to see a property for sale. It’s been a nightmare thus far. I’ve had my details shared to agents in my area ( despite being listed and contracted already for the sale of my home), which I did not give permission for. I’ve had spam emails addresses to Mr, despite being the MRS with the details logged with Romans (insulting and sexist much?). I’ve had the booking cancelled because the vendor won’t do viewings on weekends (they clearly don’t want to sell, so why is it listed on Rightmove?This whole thing has been a debacle and all because I shared my email ( which I had to spell out 6 times on 2 phone calls because they got it wrong) and phone number to be listed and vetted for the viewing. These agents are muppets and so incredibly unprofessional.. don’t bother! Go elsewhere they will mess you around and breech privacy laws to boot!!!

Sara · 1 July 2024

★★★★★ 5/5

Trustpilot

The whole process was smooth

The whole process was smooth The initial contact, the viewing, the checks and the moving. Mark and Lorraine were very helpful and made everything easier.Would strongly recommend using Romans any day

Bridget · 15 July 2024

★★★★★ 1/5

Trustpilot

Poorest experience one can possibly…

Poorest experience one can possibly have of an estate agency … they define the unfortunate reality of the world we live in… the crooks always get away with unlawful behaviours that end up costing money to contract abiding tenants … long story short I moved into one of their leased property in August 2021. Upon moving in, the premises were dirty and I was advised that a professional clean would allegedly occur before moving in … allegedly was indeed the word… it never happened … so here I was cleaning a flat dirtied by someone else to be sure it would be germ free for myself and my partner. 1.5yrs later I end up surrendering the premises early due to the landlady never complying with her contractual duties, refusing to replace her white good of a fridge/freezer that had been playing up within the first 6 months into the property which ended up dying on me over night resulting in the loss of over £300 worth of Costco meat.. The final draw was that my health substantially declined so I decided to surrender the key a week early and have the property professional cleaned and to thank me Romans estate agents conducted multiple visits, accrued additional bills linked to their use of lights, dirtied the premises and had the audacity to ask that I pay for their cleaning bill and fictional damage that would have allegedly happens at the premises … we are now dealing with THEIR ombudsman who deals with deposits to decide if I have indeed retuned the premises in a better state than they were given and if I have of not damaged something that was left working in perfect order given the Images that I have provided …. ROMANS DO NOT LOOK AFTER TENANTS THEY LOOK AFTER THEMSELVES AND THEIR LANDLORDS …. Shame on you

Julie · 27 June 2024

★★★★★ 5/5

Trustpilot

Rental property

I have had a good experience using romans to rent a lovely property. Romans made the whole process as simple as possible for me and Jonathan Randall in particular had been my main point of contact. He has been very thorough, prompt and helpful at all times. The whole process completed in 10 days. I would like to thank Jonathan for all his help and making the experience smooth and positive for me.

Melissa · 28 December 2023

★★★★★ 5/5

Google

I have been so pleased with the service with Romans in Fleet, from the moment I put my property on the market, to now when we are about to complete! I bought my property from them 3.5 years ago, and was so pleased with the service then that …

Josie · 16 August 2025

★★★★★ 1/5

Trustpilot

DO NOT RENT WITH ROMANS

Threatened firstly with you have to take their zero deposit scheme or the landlord won’t accept you.When we moved in, our rental house had apparently been ‘professionally cleaned’, funny how there was remains in every kitchen cupboard and mud on the carpets, must all be part of that ‘sparkle service’ we were charged for on check in.When moving out 1 years later, the inventory report they took was remarkably more detailed than the check in report on entry. We left that place immaculate, yet every tiny scuff, hole, latches added from previous tenants was attributed to us and a fine was charged.They bully you into paying or go to arbitration and pay more money for that. I will never be renting from Romans again and just hope somebody reads this and decides to save themselves the awful experience that we had. It’s the fact they actually fine you for their scams that really infuriated me.My experience from Romans left me feeling like I was a cash cow for them to milk as much money from as possible. Romans is a terrible company to consider letting from, I hope you don’t make the same mistake that we did. Let these incompetent, unprofessional and hurtful people go out of business.

Paul · 19 June 2024

★★★★★ 5/5

Trustpilot

Romans have delivered an incredible…

Romans have delivered an incredible service in helping us find a house. It was the excellent reputation that made us choose Romans, and they did not disappoint in any way. I would like to express a special thanks and appreciation to Anais our letting advisor, who provided the most professional service. You made this whole process much easier than it could have been. Everything went very smoothly. We want to express our appreciation for the way you took the time to understand exactly what we were looking for and for the great communication. It made all the difference.

Yve · 28 June 2023