Every review we hold for the Fleet office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleJustin and his team were absolutely brilliant during our house purchase. Extremely responsive to emails and calls and helping out with everything along the way in order to get everything completed in a very quick time. Very happy in our new home!
Mark · 26 March 2022
Agent replied · 31 May 2023
Hi Mark,
You’ve been an absolute pleasure to work with and we’re so pleased to have brought this to a successful conclusion for you. Thank you for your kind review and if we can be of any further assistance, please don’t hesitate to get in touch.
Kindest regards,
James and the team at Fleet
★★★★★ 5/5
GoogleExcellent experience from start to finish! Daniel, Andrew & Charlene went out of their way to help me through the entire process. Highly recommened.
Barry · 1 February 2025
★★★★★ 1/5
GoogleRented a property through Mackenzie Smith earlier this year...all I can say is that they're incredibly quick to take your money, after that, the service is non-existent. Neglected to tell us very important information with regards to the building itself, which they were well aware of. Shame on you guys, I expected better.
Reply to Michael:
Are you for real?? Or are you forgetting the lengthy email my partner sent you before we commenced our tenancy outlining everything you neglected to tell us about the building? It was too late to back out at that point, everything was already paid for then so we would have ended up screwed over.
Vikki · 26 March 2022
Agent replied · 31 May 2023
Hi Vikki,
Thank you for your comments which we would be very happy to address with you, but on the basis that we were not made aware of your concerns, either at the time or until now, if you would like to follow this up, please don't hesitate to get in touch.
Michael Clarke, Lettings Director
★★★★★ 5/5
GoogleThe team at Mackenzie Smith were very helpful throughout the sale process and were always happy to discuss what was happening during the marketing phase in the context of what was being seen in the wider market.
Although estate agents occasionally a get a rough ride on the extent of their fees, the work that the Mackenzie Smith team put into managing a chain involving both simultaneous exchange & completion and hard deadlines for Stamp Duty discounts definitely reflected a fee being well earned.
Richard · 26 March 2022
Agent replied · 31 May 2023
Thank you so much for taking the time to leave such a positive review. It was our pleasure to assist you.
Best wishes for the future!
James and the team in Fleet
★★★★★ 5/5
GoogleVery good experience. Estate agents not too pushy, very helpful and well informed. Really helpful to have a sale progressor, so everything keeps on track.
Tim · 15 April 2026
★★★★★ 5/5
GoogleMackenzie Smith were always on hand to answer any questions we had with our recent sell and purchase. With so much going on, the whole team were always on hand to answer those questions and from start to finish left us at ease allowing us to carry on with our busy lifestyles. A professional outfit and a team that will no doubt go on and deliver again and again.
R · 26 March 2023
Agent replied · 31 May 2023
Thank you so much for this very kind review. I'll be sure to share this with the team.
Vicky
★★★★★ 5/5
GoogleSimply amazing.
I have just bought my first apartment in Fleet. Luke, the client manager, has supported me since I saw that property. He has always answered on the phone and replied to my emails. He has helped me to sort some problem out with my solicitor. Great as person and as professional. Thank you very much for everything Luke. I strongly recommend this company to anyone who is interested in buying a property.
Pietro · 26 March 2022
Agent replied · 31 May 2023
Hi Pietro,
Reviews like this are what make the job worthwhile. Thank you so much for your kind words, it really means a lot to the whole team.
Best wishes,
James and all the team at Fleet
★★★★★ 5/5
GoogleThey were great from start to finish. Very responsive to all my questions and incredibly helpful from telling me when the price dropped so I could get my offer in quick to helping me keep an important completion date when the sellers tried to postpone.
Oliver · 29 May 2024
Agent replied · 26 August 2024
We are thrilled to hear you had such a positive experience with us! Your kind words mean a lot to the team at Mackenzie Smith Fleet. Don't hesitate to reach out if you ever need anything in the future.
Best wishes, James and the Fleet team
★★★★★ 5/5
GoogleExcellent service from Justin and the team at Mackenzie Smith. Kept us in the loop throughout our buying and selling and an Estate Agent we would recommend to others.
Brian · 26 March 2021
Agent replied · 31 May 2023
Brian,
Thank you so much for your kind review, it really is appreciated. I'll pass your comments on to Justin who will be pleased to hear it.
Best wishes from all the Fleet team.
★★★★★ 5/5
GoogleI wouldn’t hesitate to use Mackenzie Smith again. Our previous agent let us down and thankfully they were there to pick up the pieces; a perfect blend of professional and personal. Whilst online only agents are cheaper, there were numerous …
Will · 22 April 2024
Agent replied · 29 October 2023
You’ve been an absolute pleasure to work with and we’re so pleased to have been able to bring you to a successful conclusion. Thank you for leaving a review and if we can be of any further assistance, please don’t hesitate to get in touch. … More
★★★★★ 5/5
Google5 stars is not nearly enough to award the wonderful team led by James Harris at your Fleet branch. They have been more than helpful at every step, going above and beyond that expected from estate agents. I will be eternally grateful for their contribution in helping to make my move run smoothly and I will definitely recommend Mackenzie Smith to anyone planning on moving house
Gaynor · 26 March 2022
Agent replied · 31 May 2023
What a lovely review, thank you so much for taking the time!
I know the team will be so pleased to receive this, and we wish you all the best for the future, you know where we are if we can be of any more help!
James and the Fleet team
★★★★★ 5/5
GoogleA very professional company to deal with
I dealt with the manager of the lettings office in Fleet which was Andrew Travers. He actually gave me expert guidance up to a year before I bought my new …
Andrew · 22 April 2024
Agent replied · 26 August 2024
Hi Andrew, thank you so much for your review. Customer feedback is so important to the team, and I know they're very grateful for your kind words. If we can be of any further assistance, please don’t hesitate to get in touch.
Best wishes, James and the Fleet team
★★★★★ 5/5
GoogleExcellent service, would recommend
Thank you.
Carol · 26 March 2023
Agent replied · 31 May 2023
Carol,
Thank you for taking the time to leave a review of your recent experience with us.
Kindest regards,
James and the Fleet team.
★★★★★ 5/5
GoogleI have left a more comprehensive review on Trustpilot but want to say what a joy the Fleet branch were to deal with. From initial valuation all the way to completion they were professional, proactive and supportive. We have just completed our sale and I highly recommend Mackenzie Smith.
Tracey · 26 March 2023
Agent replied · 31 May 2023
Tracey, thank you so much for both of your reviews. Customer feedback is so important to the team, and I know they're very grateful for your kind words.
Vicky
★★★★★ 5/5
GoogleI can't understand the other negative review, as my move was excellently handled from start to finish. My family moved from Ancells Farm in Fleet. Received good service, advice and attention when needed from Paul & his team at the Fleet office. I also received the price and reasonable turnaround time that was promised and I would have no hesitation in recommending Mackenzie Smith or using their great service again.
P Swinton
Paul · 26 March 2015
Agent replied · 31 May 2023
Thank you for taking the time to leave a review. I'm pleased you had such a positive experience and if we can ever be of assistance in the future please don't hesitate to ask. Best Wishes
★★★★★ 5/5
GoogleThe sale of our house has just completed. Our experience with James Harris, Paul Hillier and Justin Smith in the Fleet office has been our best experience with estate agents by far. Thoroughly professional, competent, effective and strong management. Lovely gentleman. Thank you to them all.
Catherine · 1 October 2024
★★★★★ 5/5
GoogleWe just wanted to say out of all the estate agents we deal with, you are by far the most caring for your customers and it is always a pleasure to deal with you. You are the only estate agents that ever call to check availability for your clients.
Sunnyside · 26 March 2021
Agent replied · 31 May 2023
This is such a fantastic review, thank you so much for taking the time, we really do appreciate it!
From all of us at Mackenzie Smith
★★★★★ 1/5
GoogleJunk posted through my letterbox, ignored the signs saying not to.
Edit: 1 month ago I wrote this. This has happened again.
C · 30 May 2023
Agent replied · 26 March 2026
Good afternoon, thank you for bringing this to our attention. I will raise this with our distribution team to ensure this doesn't happen again.
Kindest regards,
Vicky
★★★★★ 1/5
GoogleJunk posted through my letterbox, ignored the signs saying not to.
Edit: 1 month ago I wrote this. This has happened again.
M · 3 May 2023
Agent replied · 31 May 2023
Good afternoon, thank you for bringing this to our attention. I will raise this with our distribution team to ensure this doesn't happen again.
Kindest regards,
Vicky
★★★★★ 2/5
GoogleSadly, as a Landlord I could not recommend this agent. Fine when there is nothing to do. Lost us a really good tenant, put their own ego before an ideal solution, and cost us money.
Alastair · 29 May 2024
★★★★★ 5/5
GoogleWe had a great experience purchasing our bungalow through Mackenzie Smith. everybody was really helpful and always delivered on their promises. great job keep up the good work
Carl
Carl · 26 March 2022
Agent replied · 31 May 2023
Hi Carl,
Thanks so much for taking the time to leave such a positive review, it really does mean a lot.
Best wishes with the new home,
James and the Fleet Team!
★★★★★ 1/5
GoogleThey tell you just what you want to hear, and then (in my case) they brake their own contract and leave you high and dry. They seem not interested in trying to sort out issues, so much so that my case is pending with the ombudsman.
Very poor I would advise you to buy or sell via a better more dependable Estate Agent.
These guys give the profession a bad name.
Chris · 26 March 2009
★★★★★ 5/5
GoogleHave been dealing with Toni during a sale and purchase transaction. A pleasure deal with and very responsive. I wish all other agents were this easy to deal with
Simon · 26 March 2021
Agent replied · 31 May 2023
Simon, thank you so much for your review. I'll pass your thanks on to Toni and the team, it's kind of you to take the time.
Best wishes,
Mackenzie Smith Fleet
★★★★★ 5/5
GoogleJust moved into our new home and I could always get professional/timely help from Paul J. Actually it's 2nd time to work together with Machenzie Smith...always friendly and great support!!
Wei · 26 March 2015
Agent replied · 31 May 2023
Thank you for your kind comments, I hope you are settling in well. We are always here to help!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
