Trusted Agent profile · Filton
★★★★★
1,834 reviews across 2 platforms
8 Gloucester Road North, Bristol, BS7 0SF, Filton, BS7 0SF
Part of Ocean, see every office.
Ocean's office in Filton, at 8 Gloucester Road North, is rated 4.8 out of 5 across 1,834 reviews on two platforms, including 307 Google reviews rated 4.9.
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Every review we hold for the Filton office, from every platform, shown as written. First names only.
5/5
TrustpilotKnowledgeable, competent and friendly
Really impressed with Ocean Estate Agents and Property Lawyers, Filton branch. Jessie was really knowledgeable and helpful on the estate agent side and Laura was very proactive and competent with the conveyancing. Both transactions for sale and purchase were dealt with smoothly. Would definitely use again.
1/5
TrustpilotReally poor service
Really, really poor service from Ocean Property Lawyers Filton. During a recent house move I've encountered a complete lack of both urgency and proficiency. I suspect that unfortunately most solicitors will work backwards from a worst case scenario date and show little urgency before this date, but in my case any attempt to chase progress and hurry things along in a polite way seems to be met with a stubbornness that results in quite the opposite. There are many specific examples that I won't go into here where things could have been so much quicker, but the main one that I will mention is that any enquiries that are raised following searches are just worked through by the conveyancer without talking through with the client and explaining what the risk is of each one and letting the client decide which ones to pursue an answer or resolution to. Many, many days were wasted by the conveyancer raising lots of queries and deciding that every one needs an answer until such point the we have proactively on several occasions suggested that some might not actually need looking at as the risk is negligible. This should be the customer's choice. I am so, so frustrated that a house move with virtually zero chain took over 5 months from start to finish. I would happily have paid more for a quicker service but unfortunately in this industry there is no incentive to go quicker and no penalty for providing a poor service. Feedback from Ocean below doesn't really address my frustrations. We simply were not talked through each query nor were we given the option to decide how we wanted to proceed with each query. It was only after several attempts at asking whether we could choose to not have every query addressed that we were able to advise that we were happy to accept the negligible risk. Ocean Estate Agents in Bradley Stoke were great, but my advice would be don't be tempted to take them up on their offer of their own solicitors, instead look at reviews, and choose your own. The fact that estate agent and solicitor are with one company makes no difference. They simply do not work closely together.
Thank you for your feedback. We are sorry to hear that the service provided did not meet your expectations on this occasion. We understand your frustration regarding the number of enquiries raised. One of the three transactions we were simultaneously tying in for you involved a complex shared ownership matter with changing circumstances, and we raise enquiries in the best interests of our purchaser clients. Our records also reflect conversations between your case handler and yourselves regarding the outstanding points and the potential to waive these. We appreciate your feedback and will take it on board, as it is important to us to strive to understand and consistently improve our high standard of customer service and care.We hope you are happy in your new home.Best regards,Ocean Property Lawyers
5/5
TrustpilotOcean have been brilliant from start to…
Ocean have been brilliant from start to finish. We used the estate agents, property lawyers and mortgage service, having it all in house made communication much easier. The addition of a ‘move manager’ in the sales team was invaluable! Thank you Lisa!
2/5
TrustpilotBare minimum - don't use
Find a better firm!!I used them as recommended by the estate agents and it seemed like it would make things more streamlined and straight forward. The Conveyancers' office was physically located next door to the estate agents, so it should have been. Everything about how they communicated was poor. From answering the phone, where everyone sounded bored and not once gave their name until I asked, to the illiterate sounding emails I received on numerous occasions from my main point of contact. I generally could work out what she meant but it wasn't always clear, particularly when she included abbreviations she assumed I would know. I do not consider myself to be an unintelligent person, but I do not have a legal background and have limited prior experience of the process. I also know that poorly written emails were received by other people. I listened as my estate agent deciphered one, and had another poorly written one liner read out to me by my flat's management company. I assume the author must be capable of better since presumably she's passed some relevant qualifications, so I am left to conclude it is laziness. I also missed an email asking a question once, it can happen as was recieved at the same time as many that were 'info only'. Not hearing from me, she waited 4 weeks before chasing me, again with a 1 line email and without the history, so I then had to try and go back a month and find the original question. It felt as though she worked from a tick box perspective, along the lines of demonstrating she'd technically sent the information and/or request, then ticked off that she'd chased it etc. I feel she lost sight that her job was not to do a specific small task in the process on one given day, but to facilitate the sale as a whole. Despite constantly saying if anything was urgent please ring me don't email (like perhaps when one's not had an answer to a question for a month) she never once picked up the phone to me unless I'd left a message specifically asking her to. I also asked to speak to her boss on occasion, to try and understand what was going on. He is the only person I interacted with (though only briefly) in 4 months who sounded professional or like he had any interest.I believe the only reason the sale eventually happened was due to the brilliant contact I had at the estate agent. She and I spent a lot of time resolving issues. For example, the estate agent spoke to the buyers solicitors to clarify what they needed, and then I spoke to the management company to request the information. All of which should have been managed by my solicitors. There was also zero anecdotal advice from the Conveyancers about issues which weren't technically in their remit, but had been raised by the buyers solicitor where I needed to formulate a response, but wasn't sure how to proceed. On it's own, perhaps those might be reasonable. That they were scared of general off the record suggestions in case I sued, but on top of all the rest of the poor, disinterested service, it just felt like another negative. The reason I've given 2 stars not one, is because I believe they are inefficient at best, incompetent at worst, but not corrupt. (For internal use, as I don't believe in the public name and shame of individuals, but my main contact got married recently)
We are sorry to hear that you did not have a good experience with the service from Ocean Property Lawyers. We have reviewed your case file and acknowledge that we should have been more proactive in updating you via our conveyancing team. Ocean Estate Agents’ Move Managers receive updates from our team and subsequently update their clients. This process is designed to avoid duplicate updates and ensure our lawyers can focus on the legal aspects of the transaction. We recognise that this arrangement fell short on this occasion and will work to fine-tune the process for this team.We would welcome the opportunity to discuss this matter further and review the communications you mentioned. Please feel free to contact us at customercare@oceanhome.co.uk, as we cannot locate the numerous examples referenced in your review within our file. We understand that most clients do not have legal knowledge or experience, and we strive to avoid using legal terminology where possible. We believe you may be referencing an electrical certificate you provided, which was referred to by its abbreviated term in one of our emails. We see that the main point of contact apologised for any confusion in a subsequent email and clarified the document referred to.We are sorry that our overall service did not meet your expectations, please be assured that we will look to further improve our processes going forward.Kind regards, Ocean
5/5
TrustpilotBig thanks to Ashleigh and the team for…
Big thanks to Ashleigh and the team for their great service and fast turn around, couldn’t have asked for better. Very happy with how it all went and wouldn’t hesitate to use them again. Highly recommend.
1/5
TrustpilotPoor performance
I am a parent of student using Ocean Homes to rent accommodation. They are quick to take your rent and deposit at the beginning, however the same cannot be said of returning the deposit at the end of the rental period. It is as it they are taking advantage of students. This type of behaviour is totally unacceptable.
Thank you for taking the time to leave a review. We do recognise and understand your concerns, which we discussed with you today. We acknowledge that there has been a delay in completing the cleaning and obtaining the necessary invoices to finalise the claim. We are currently liaising with your landlord to confirm the final figures and are working to resolve this as quickly as possible. As your tenancy agreement is between you and your landlord, we act on the landlord’s behalf and are required to follow their instructions. Your deposit remains your money and is protected within the relevant deposit protection scheme. We therefore cannot release any proposed deductions without the appropriate agreement, nor can we return the deposit to you until we have received the landlord’s instruction to do so. If an agreement cannot be reached regarding any proposed deductions, the deposit scheme provides an independent dispute resolution process that can be used to resolve the matter. We appreciate your patience while we work to obtain the outstanding information from the landlord and will provide you with the final figures as soon as possible.
5/5
GoogleOcean were very friendly throughout the whole process. Julie was instrumental in keeping things on track, and was very helpful and communicative. Thank you guys for helping me find, secure, and move into my house!
5/5
GoogleMany thanks to the Ocean team for their help in selling our property and their excellent knowledge of the local area and market. Special thanks to Adam, Andy, Jessie, Julie and Noah from the Filton office.
5/5
TrustpilotLandlords fully managed letting service
After managing my flats myself for 12 years, the best thing I've done recently is handing over the full management to Ocean Lettings, especially Jamie and his team. I no longer have to take calls from tenants in the night when the smoke alarms gos off or someone's parked in their space, neither do I need to think about safety certificates, faulty washing machines etc. It's bliss. I have full confidence in Ocean and their professionalism and more than happy with the value this service brings.
5/5
GoogleWe bought a house / had our move managed by Ocean (on behalf of the sellers); as first time buyers we found the help that Julie Bridges + Adam Byrom gave was ABSOLUTELY instrumental. We had a major nightmare with our third party solicitors (Beware Gilson Gray in Leeds!) and Julie was always on hand to chase things and advise us, even as the buyers. Above all else Julie’s sunny disposition helped keep us going despite all the stress. We’re genuinely grateful to everyone at Ocean, and if wouldn’t hesitate to do everything through them for future moves!
5/5
GoogleWe have just completed an investment purchase through Ocean Estate Agents in Filton and were very pleased with how the team handled the process. Julie Bridges, Andy Burge, Jessie Murphy and the rest of the team were professional, approachable, and kept communication clear throughout. There were a few challenges along the way, but these were dealt with efficiently and without fuss. A well-managed process from start to finish and we are already working with the Filton team on our next purchase.
5/5
TrustpilotOPL Conveyancing for sale and for purchase of properties
We used Ocean Property Lawyers for our sale and purchase. Gemma was great and helped us navigate some complexities with the transactions. She answered our questions and we really appreciated her timely advice.
5/5
GoogleOcean were really amazing. We purchased a home being represented by them and they were lovely. Julie really helped Bridge Communications with the seller when we had questions or issues and kept us all calm when our solicitors didn't do their job. I really appreciate the cwte and attention they gave us as first time buyers. They allowed us to see the flat several time and on short notice to take measures etc. Would recommend working with them. They make a grilling process a little easier ! Thank you Ocean , thank you Julie and Andy!
5/5
GoogleMassive thanks to Julie Bridges for always being patient, helpful and professional from the beginning to the end. Update all information for us and make sure we can go through the process smoothly. No more stress with Julie!!! Moreover, I would like to say grateful to Richard for his advice and never-ending support with the mortgage offer. Such a great team!
5/5
TrustpilotExcellent Service
We instructed Ocean Estate Agents to sell our property. From the offset their communication was regular, very responsive to any queries we had and gave us weekly progress updates via a dashboard. No request was too much trouble ie help with redirecting of post, and final meter readings etc. The arrangements for viewings were in full consultation with us, recognising there was lots going on. We had numerous viewings and the house was sold within two weeks. The experience for us could not of been any better and we would highly recommend Ocean Estate Agents. We also used Ocean’s solicitors and the experience was of the same high quality. Thank you to all the Staff.
5/5
TrustpilotThank you Claire!
Claire was fantastic when showing us around, she was able to answer any questions but also gave us time/space to look around the house in our own time. Thank you for your help!
5/5
GoogleThe whole process from the start to finish was done very professionally. We were made aware amd updated regularly throughout the process and wasnl told objectively what was going on which was a big plus . Special mention to Julie bridges our move mananger ,who we thought did a great job on keeping us informed and organising everyone to attempt to hit the deadlines that we had. All in all a positive experience
3/5
TrustpilotMixed bag but overall okay.
I really liked the quick booking of viewings and how ocean inform you as the sale progresses. Really effective and great communication. I liked seeing all of the jobs check off and Emily was fab.
5/5
TrustpilotGreat viewing experience with Jemima at…
Great viewing experience with Jemima at Ocean ☺️ Jemima was prompt, very friendly and knowledgeable. I actually felt at ease looking around the property and didn’t feel rushed at all.
5/5
TrustpilotExcellent Company
The staff are very attentive and thorough. Special mention to Helen B, Johnny H & Jasmine W for helping with a smooth sale. I would recommend this company to anyone with conveyancing needs.
5/5
TrustpilotExcellent!
Mel and the team were excellent and helped make the process as simple and stress-free as possible. I’m super grateful for their hard work and would recommend them to anybody buying/selling in the area.
5/5
GoogleThe experience purchasing our property through Ocean Filton has been great from beginning to end. The support and dedication of our Move Manager - Julie Bridges, has been absolutely key through the whole process, especially when we felt stuck with solicitors delays, and I can surely say that she has been the most professional and helpful Estate Agent we have ever dealt with.
5/5
TrustpilotWe’ve had a really positive experience…
We’ve had a really positive experience with Ocean throughout the process of securing our new home. Everything has been handled professionally and communication has been clear and reassuring from start to finish.
5/5
TrustpilotOcean for renters
Ocean have been excellent considering the dire state of renting in our area at the moment! After months of looking online and trying to get viewings on flats, Ocean were the first company to even give us a call back about getting a viewing. My partner and I were shown around the property and communicated with throughout by Charlie, who has been very helpful and patient when we have called and emailed about tiny details and questions we've had. Highly recommend :)
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Tell us what you need and we'll put you in touch. Ocean Filton hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Filton.
