Trusted Agent profile · Fife
★★★★★
102 reviews across 4 platforms
17 Whytescauseway, Kirkcaldy, KY1 1XF, Fife, KY1 1XF
Delmor Estate Agents's office in Fife, at 17 Whytescauseway, is rated 3.9 out of 5 across 102 reviews on four platforms, including 77 Google reviews rated 4.0.
77
Reviews on Google
This office
17
Reviews on Facebook
Business-wide
1
Reviews on Yell
Business-wide
7
Reviews on Trustpilot
Business-wide
Every review we hold for the Fife office, from every platform, shown as written. First names only.
5/5
TrustpilotSusan (seller)
The team at Delmor have helped us once again with another property sale. Excellent communication from Angela and all her staff throughout the process. Viewers arranged as soon as the house went on the market. Friendly, professional service from the team. We will have no hesitation in using Delmor again for any other future property sales.
5/5
FacebookJust like to say a huge thank you to all at delmor for selling my home. From start to finish everything went smoothly and was stress free. I was so nervous but the girls in the office especially Ann and Lisa were fantastic, always keeping me updated and never too busy to answer my never ending questions, they always had time for a chat and to put my mind at rest. with all there hard work my home sold within 2 weeks. I cannot recommend delmor enough, thanks again xx
Thank you for the lovely feedback. It was our pleasure and we enjoyed our chats with you. Fingers crossed 🤞🏼 you’re in your new home soon 😊
1/5
TrustpilotMy advice is look elsewhere or at least be aware of their "minimum fee" pricing policy
I dealt with Delmor Cowdenbeath and Delmor Leven recently and I simply would say this: avoid. The staff seem friendly but is's all superficial (estate agents are infamous in that regard) and with hindsight, they don't like it if you ask too many questions. Just sign the form and pay the extortionate fee (see title). I wish I had never contacted them. The only reason I chose them was because in the town where I lived, their sales boards were in nearly every street. Be advised that they will charge you a minimum fee of around £1500 or more regardless of how much effort it takes to sell your property. They (Delmor) should only bill actual chargeable hours plus their percentage, which in my case, wouldn't have been very much, at all. Even if this is common practice,it does not make it right or fair. There's no way I should have been charged so much when my flat was basically sold in one day. Shop around, get quotes, which is what I should have done. I was left today with no help from their Leven branch that took me hours to do, when they should have sorted it as they were the selling agents. Would have taken them no time at all. Four hours on the phone and sending emails, hours of my life ruined because of Peter Hind and his colleagues not doing their jobs. Mr Hind threatened on the phone to "come and have a word" with me when I complained. Totally unprofessional and very inappropriate. Not unlike a playground bully, and to make matters even worse, he is the branch manager. They (Delmor) refused to help or even accept that their client, the seller, had created a great deal of work for me, which was completely unnecessary. I definitely won't be contacting them next time, or for any reason, I will go back to my previous estate agent who were much better in every way. My time is equally valuable as anyone who works for Delmor, though they obviously think differently. I sincerely hope this review is read by someone at their Head Office as it's all 100 % true. I will provide a full account, this is only a summary. Mr Lind crossed a line today, unacceptably, I will be selling and buying again in a few years and will not even consider this lot for anything.
5/5
TrustpilotThe lovely girls
The lovely girls, Michelle, Angela and Carolyn, were so efficient, you would not think you were doing a house sale. Everthing, from start to finish went so smoothly it was a breeze. It's so obvious they are a great team who love their jobs with an amazing sense of humour to make your transaction as easy and painless as possible. I can't recommend them highly enough! Well done and thank you, you wonderful girls 😊.
5/5
GoogleThank you to all the staff for the way they handled our house sale. We had a visit from Andrew on Monday evening and by Friday morning our house was sold. The staff are so helpful and guide you through the process which is great as it’s not something most people do on a regular basis. I would thoroughly recommend Andrew and his team to sell your house, service is second to none.
Hi, Thanks very much for taking the time to get in touch. As you can imagine it is great to get such positive feedback from clients. We set ourselves high standards at Delmor and in this instance we seem to have not only reached those but also exceeded them. Many Thanks Andrew Watt
1/5
GoogleThe staff seam to think it's acceptable to park in a neighbouring property's driveways carparks to save them selves parking charges while at work , as one off these neighbours who have had to park else where and pay parking charges because of this it shows disrespect for anyone bar them selves, and if they can do this what other corners are they cutting to save them selves money whilst selling your property SO AVOID AVOID AVOID
Hi Craig, In relation to your comments our office was made aware of the issues at the time, although the vehicles owner was visiting our premises, the person is not employed by Delmor Estate Agents and your comments have been passed on to them. We apologise for any inconvenience this has caused. Our staff have previously been briefed not to use this area, this has been reiterated again. We appreciate why you are frustrated, however don't agree with your comments regarding cutting corners. We are a highly respected property agent and believe we offer a professional and valued service. Best regards Delmor Estate Agents - Kirkcaldy
1/5
GoogleFollowing lockdown been trying to find a rental! Cannot understand why the agents spend days showing the same property to lots of other people when you meet the criteria and furnish them with all your papers an proofs and references and credit reports. Instead they generate interest then filter through many applications to keep interested parties waiting. It’s not like anybody will be offering above the rental value. Anyhow once this is complete rather than taking the first perspective tenant forward they take five to the landlord with all the information they gathered from the interested parties to allow the landlord to make final decision. Following this they don’t respond to emails or calls! The landlord hired YOU to have a fair process and to ensure tenants meet essential criteria! Absolutely shocking especially Lynn n Kym (Kdy).NegativeResponsiveness, Quality, Professionalism, Value
5/5
FacebookFrom start to finish, Andrew and his team answered were amazing!.... . House went on market and sold just after the week... Special thanks to Amy and Ann who were in constant touch and answered any questions we had... If your selling... Use Delmor! Xx
Thank you for your wonderful comments. Shirley-ann Ross.👍😀
5/5
GoogleAndrew and his team at Delmor have delivered a sale on the Home Report value. They supported viewings when I was on holiday and always provided feedback when that was available. No nonsense experienced advice and trustworthy customer service. I would highly recommend Delmor to family and friends.
Hi, Thanks for your review and positive comments. It is great to end the week this way and I’ll make sure and let the team know. The fact that you would recommend us is testament to their hard work, experience and dedication. Many Thanks Andrew Watt
5/5
FacebookThe whole team were amazing and sold our house in a matter of days. When it came to the buying side, I had to deal with other estate agents as well as delmour and the service I received from them was night and day compared to the rest. A big thanks to Anne who always went the extra mile and was always happy to help even though I was calling most days lol.
5/5
GoogleWas so impressed with the service and all the staff at Delmor Kirkcaldy. We were selling my mum’s house & buying her another one close to all her family. Massive shout out to Ann who we had the most dealings with. She’s made what could have been a massive stress for my mum, leaving the house she’d lived in for over 30 years, into a happy experience.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotDelmor Kirkcaldy are excellent
Writing about the brilliant experience I've had.
Thank you for taking the time to write this Jonathon, we truly appreciate it, Delmor Kirkcaldy
5/5
FacebookThank you to all the staff for the way they handled our house sale. We had a visit from Andrew on Monday evening and by Friday morning our house was sold. The staff are so helpful and guide you through the process which is great as it’s not something most people do on a regular basis. I would thoroughly recommend Andrew and his team to sell your house, service is second to none.
5/5
TrustpilotFantastic Service
I have just let a property from these guys and wow what a service! Paul went above and beyond to chase things up on my behalf. Everything was so easy and straightforward and was pushed through to get me in as soon as possible to help me out!! Once again thanks guys!!
5/5
GoogleAbove and beyond!! Huge thanks to Paul and Rebecca who went above and beyond to chase things up and get things sorted so I could move in to my new rental property as quick as possible!! Really helped me and was a quick, friendly and efficient service. Once again thanks
1/5
GoogleCurrently a tenant in a property managed by delmor and have had to withhold my rent due to holes in roof, heating constantly dropping pressure, didn't have a proper working fridge for almost 3 weeks, front door isn't closing properly and there is wet wall covering mainfuse Into the property. My husband deals with them now. After a week with no fridge he called them up for a follow up to be told they didn't have it on their records even though I still had emails with pictures that were sent to them as requested and even got a reply.. After being 2 weeks late with rent we were called up to ask where our rent was and we told them we are still awaiting repairs. We were then shouted at and threatened that if we were to apply for a council house they would make sure we wouldn't get one. Disgusting behaviour. Oh and still awaiting repairs.
Hi, Thanks for getting in touch and we are really at a loss as to what has happened in your case. Rest assured that at Delmor our customers are our main focus. Please call or email and we can discuss the matter further. Kind Regards Andrew Watt
1/5
YellAvoid, don't use them.
All the staff in the lettings side are so horrible, it's like they have a competition to see which one of them can be the rudest. They sent me e-mails saying I was responsible for the previous tenant's gas and electricity bill - even though I showed them the bill was for dates before I took over the property. Left me no option but to contact the energy provider and e-mail them a copy of my tenancy paperwork which showed the date I moved in.The property was filthy when I moved in, I sent them videos of this, but they still insisted that it had been professionally cleaned.Refused to give me my deposit back when I left, had to dispute this with safe deposit Scotland who gave me my deposit back in full.They all are unprofessional, rude and won't listen. Please use someone else.
4/5
GoogleDelmore estate agents Kirkcaldy were very helpful in my search for a house in Fife.
Hi John, thanks for your feedback I will pass it onto the staff. Kind regards, Andrew Watt
5/5
GoogleGreat service from Andrew and his team, house sold in 6 days!! No hassle or stress would definitely recommend, I had loads of worries and concerns re the selling process but these were put at ease by the staff l, thanks again!!!
5/5
GoogleI have been using Delmor for over 15 years now for buying and selling properties. I have always found Andrew a pleasure to deal with and he has always achieved the sale price and above for my properties. Equally, when I have dealt with the girls in the office, they have always kept me informed on the progress of the sales, Ann, Lisa and Amy are a great asset to the business and it shows with the level of serviced received. Its always good to support local business which provide a higher level of service.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleThis is my first time renting a full property through a letting agent. I was very unsure of the application process but the staff at delmor have been fantastic and guided me through everything. If there’s an issue with the property they have this online messaging system where you fill it out and someone gets back to you within a day or so. Works very well. When I moved in the fridge was on the blink and within a short amount of time I had a brand new one with a little freezer compartment as I’d requested. I get regular emails from them keeping me up to date with plans going forward, landlords intentions etc. The properties are of a high standard, issues are fixed promptly, they are willing to work around my schedule as I work a lot and fit everything around that. No horror stories here. Delmor Kirkcaldy are fantastic!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI have recently just moved into my first rental property and was not sure on what to expect. The girls in the rental team were so helpful, as I work nightshift, they were able to arrange a viewing time that was convenient for me, some other agencies were not able to accommodate this. The whole process was stress free and everything was always fully explained to me. Since moving in, there have been a couple of repairs that have been dealt with promptly.PositiveProfessionalism
1/5
FacebookAndrew Watt came to look at our flat, didn't want to really look around or listen. Didn't look at the garden and asked why he was there.. We were hoping to value the flat to get it on the market but that not what these estate agents do. While looking at his watch asked if I needed anything more from him.. The value... He said 75k even though two previous companies who looked around quoted 90k. Left within 5 minutes of arriving. Complete waste of time after fully renovating a flat and taking a day off work for this boso to not care.
5/5
FacebookIt was a long and hard stressful slog, but after the best part of 5 months, we finally finalised paperwork, sold our house and moved into our new one. But... The selling part was done and dusted in a matter of weeks of the property coming onto market, in a big way, it was thanks to Delmor. They are a long and we'll established firm in the area, the prime reason we went with them...they know the marketplace and have their finger on the pulse of the property trade. Angela and the rest of the Delmor team had our old house photographed and listed within a few days of getting the go ahead. The team at were on point, professional, polite and friendly. Would easily recommend them as your estate agent when the time comes to move. Thanks Delmor!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Delmor Estate Agents's Fife office has 102 reviews across four platforms: 77 on Google, 17 on Facebook (across the whole business), 1 on Yell (across the whole business), 7 on Trustpilot (across the whole business).
Delmor Estate Agents Fife is rated 3.9 out of 5 across all 102 reviews, and 4.0 out of 5 on Google from 77 reviews.
Delmor Estate Agents Fife, 17 Whytescauseway, Kirkcaldy, KY1 1XF, Fife, KY1 1XF.
