Trusted Agent profile · Fenland
★★★★★
1,593 reviews across 3 platforms
20 High Street, Wisbech, PE13 1DE, Fenland, PE13 1DE
William H Brown's office in Fenland, at 20 High Street, is rated 2.7 out of 5 across 1,593 reviews on three platforms, including 386 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. William H Brown Wisbech hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Fenland.
Every review we hold for the Fenland office, from every platform, shown as written. First names only.
1/5
TrustpilotTaking more fees than they tell you about and selling your data
After finding a property with them I was told about the fees but when I paid them and wanted to pay the deposit and first moth's rent I was told there was another fee bringing it to £650. What is more they sold my personal data to Spark Energy and changed my energy supplier to Spark energy without mine or my landlord's consent.
1/5
TrustpilotVery unprofessional agent
Very unprofessional agent. Initially mentioned to me that a viewing needs to be rescheduled as the tenant wasn’t home, rescheduled to the next day. Next day she does not answer calls and when I reach the location I find no one is available. The following day the house is listed as Let agreed. Waste of time dealing with an agency like this.
2/5
TrustpilotPoor service at Fakenham
Poor service at Fakenham. Took house of market mistakenly. Our buyer only got it by insisting they contact me.Pressured to accept a risky bid.Once under offer, no contact. They never bothered to chase and update etc. I had to chase them. Very poor.I would not use again.
5/5
GoogleGreat services that was given and as it’s my first time renting Beth who is one of the staff really helped me through the process on what I needed to do really appreciate it would definitely be coming back in the future when ready to find a new placePositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotA very professional service
WilliamHBrown in Clacton gave a great service when I was looking for a tenant. Emails and phone calls were answered promptly. Very professional service from Oliver and Tom. I will be using them again.
1/5
TrustpilotI had a viewing booked for a property
I had a viewing booked for a property. I was the first person looking to view the property. They then called me up a day after and told me I could not view the property due to someone having corona virus however within a few days of them cancelling the viewing the house is suddenly sold.
1/5
TrustpilotDo not use this estate agent unless you …
Do not use this estate agent unless you thrive on stress, enjoy being lied to and can wait for months to move house. They are incompetent and inefficient and so are their dedicated conveyancing companies. When looking for an estate agent go by recommendations, there are good ones out there you just have to be patient and take the time to find them.
5/5
TrustpilotGreat work Ware office
My family had a great experience with William H Brown in Ware, Hertfordshire. Grace listened to our needs and was able to let us know about a fantastic property that suited us and when we could view it. She was helpful for the entire process as were the other staff in the office. Thank you for all your help.
5/5
TrustpilotA* service from Lisa in the lettings…
A* service from Lisa in the lettings department. Going above and beyond what is required for the role.Would definitely recommend
1/5
TrustpilotAwful from the start
Awful from the start! Shocking Communication, terrible attitude towards customers and tried to over charge us. We even had to contact directors as the branch was not communicating. A regional manager called and said they would email to confirm they would carry out what they promised. The email was not forthcoming and then we could not contact this person again. AVOID!
1/5
TrustpilotPathetic agency.
Ignored my enquires, never called back when I was assured they would. Also led round houses and applied for said houses only to find that they’d already been let when I came to paying the holding deposit. Constantly disappointed with their lack of communication and clarity. Their only success was leading on stressed out students.
5/5
YellExcellent Ser4vice from start to finish
An absolutely brilliant service - 9 days after viewing properties, we had our offer accepted and our mortgage application completed and successfully offered The whole process was seamless, from Amy in the office who arranged our viewings to Miranda who put so much time and effort into our mortgage application I would highly recommend them
5/5
Trustpilotwilliam h brown clacton on sea branch…
william h brown clacton on sea branch If you are looking for a professional and friendly agent I would highly recommend them. James Robert and Michelle recently sold my mothers house, from the first phone call to the last they were excellent. The Clacton office have a great team
5/5
GoogleWe spoke to a lovely lady called Beth today. She has a very pleasant manner and was very professional in her dealings with us. She really is a credit to her institution and makes you feel that she will do her very best to get you your desired home.PositiveResponsiveness, Professionalism
1/5
Trustpilothigh pressure sales tactics
Using high pressure sales tactics to sell property,speak to a sales advisor asking how much the morgage is as part of a question & answer process.Then after a few weeks of property being listed constantly asking to lower price coming out with all sorts of pure BS to why you should,not suprisingly to get the 2+% comission only my opinion obviously.
1/5
TrustpilotAVOID AVOID AVOID
I wish I had read the Trust Pilot reviews. Absolutely terrible service. They are so unhelpful and will only speak to you when they are chasing your money. Completely incompetent and condescending, patronising staff. Despite their multiple mistakes, instead of owning up and apologizing, they try to shift the blame to you. Extortionate fees for unreliable and terrible service. AVOID.
1/5
TrustpilotAwful customer service and greedy…
Awful customer service and greedy landlords asking tenants to offer more rent to secure a small run down property. After reading the reviews I feel like I’ve dodged a bullet. Relieved.
5/5
TrustpilotI sold my house with the team at the…
I sold my house with the team at the mexborough branch and all the staff were very helpful and friendly every time I called them with any questions they were always happy to answer them
5/5
GoogleI had been transferred to William H Brown from another agent. Unsurprisingly I was concerned as I had been with the other agency for many years. However, Lorraine (Wisbech Branch) has been excellent. She responds quickly, efficiently and professionally, what more could anyone ask? Many thanks LorrainePositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotThe Clacton branch in Essex have been…
The Clacton branch in Essex have been superb. They made what could have been a very stressful situation so easy for us. A very smooth ride whilst still maintaining a chirpy gteet and smile... Hats off to the team.. Robert, Michelle and James. Thank you so very much... You're awesome!!!
1/5
TrustpilotI received a very poor service by all…
I received a very poor service by all the staff, in the purchase of my home with little or no communication. I wasn't even provided a courtesy phone call or email that the sale is now complete. I experienced underhand sales techniques. I do not recommend this Estate Agent for either buying or selling your home.
5/5
TrustpilotAnother sale
Having just completed a sale it’s fair to say the team at WH Brown in leicester have again been helpful, supportive and professional. Full credit to fir the Manager Rob Anderson who holds them all together and ensure customers get all the help that can be Provided.
5/5
TrustpilotThe mortgage advisor Theresa
The mortgage advisor Theresa of the Welwyn Garden city Branch could not do enough for me. Went Above and beyond to secure me a great mortgage deal and communication was faultless. Great details to Customer service in these challenging time. Highly recommended if looking to get on the property ladder or to remortgage.
1/5
TrustpilotCalled the norwich office last may to…
Called the norwich office last may to arrange to view 2 houses. The guy on the phone quizzed me about the areas I was looking at as he didnt want to waste his time with me. I bought a house a month later through another estate agent. Far too aggressive and contemptuous.
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Tell us what you need and we'll put you in touch. William H Brown Wisbech hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Fenland.
