5/5
TrustpilotHamptons - Ellie Masters
We recommend Ellie Masters at Hamptons Int.She is very responsive, reactive and handles the problems with diligence and efficiency.
Trusted Agent profile · Farnham
Hamptons Farnham Sales reviews
★★★★★
1,659 reviews across 2 platforms
4 Castle Street, Farnham, GU9 7HS, GU9 7HS
Part of Hamptons, see every office.
Hamptons's office in Farnham, at 4 Castle Street, is rated 4.3 out of 5 across 1,659 reviews on two platforms, including 210 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of seven awards Hamptons won in 2026.
Reviews
Every review we hold for the Farnham office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotIf I could give 0 stars I would
Won’t name the individuals but the property management team were truly awful. Not worth my time going into detail but would just avoid Hamptons at all costs.
Agent replied · 23 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotDavid Whiting was super helpful in…
David Whiting was super helpful in getting us setup at our new property and his management was superb.
5/5
GoogleHamptons in Farnham have been superb from the valuation to the unexpectedly speedy sale. Hugely grateful for all their hard work particularly from Riccardo and Bradley who were so friendly and professional. Thank you!
Agent replied · 12 November 2024
Thank you for your review Sarah. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
5/5
TrustpilotProperty management team ie
Property management team ie: Ashley from Marlborough branch in Wiltshire has been fantastic throughout my 6 months rental of property and during this covid 19. Thank you to all the Hamptons team.
5/5
TrustpilotJust rented the house from Hamptons and…
Just rented the house from Hamptons and have some problems with a heating.Rebecca was very helpful and solved the problem very fast . Excellent service!
5/5
TrustpilotFlat rent Marlborough
I rented out a flat via the Marlborough office. I was very impressed with the professionalism of all the staff involved with the process. The marketing and background checking of prospective renters was first class. Communication with Hamptons was first class. Highly recommended.
5/5
GoogleWe had a lengthy and protracted time selling, not helped by the current market conditions, but Riccardo and the rest of the team kept us very well informed and updated at regular intervals throughout, and patiently persevered on our behalf throughout the whole process to reach a successful outcome.
Agent replied · 12 November 2024
Thank you for your review. Customer service is very important to us and we are thrilled to hear our Farnham team provided you with a 5* service, particularly Riccardo. We take great pride in our people and are delighted to hear communication was to a high standard and the team worked patiently on your behalf. We look forward to sharing your review with the team, thank you again!
5/5
TrustpilotProfessional and successful management
My property in Kingston Upon thames has been managed by Hampton international over 5 years. The letting management team is professional and reliable. The services are quick and perfect.... I have been so happy to leave my property in their hands
5/5
GoogleA big thankyou to Riccardo and the team for the expert help and guidance from start to finish in the sale of our home.PositiveProfessionalism
5/5
TrustpilotThe problem with letting agents is...…
The problem with letting agents is that they are very varied ranging from the bureaucratic to the creative, from those who think that their process is more important than their clients' needs. Happily Nick scores 10/10 as an enthusiastic, empathetic and effective agent. Highly recommended.
5/5
TrustpilotAmy Goldstein has been incredibly…
Amy Goldstein has been incredibly supportive as our Property Manager, super responsive, polite and helpful. Highly recommend.
1/5
TrustpilotUseless
Tried to sell my property with them, left my phone number and email address, Got never contacted, but keep getting advertisement emails from them. If you don’t have a high end property to sell, don’t bother, they won’t get back to you (thumbs down)
Agent replied · 23 October 2024
Thank you for your feedback, we are naturally disappointed to hear to hear this and would welcome the opportunity to address your comments with the team. Please do email customercare@hamptons.co.uk with your full name and the name of the branch you dealt with for us to investigate further.
5/5
TrustpilotGold Standard
Gold Standard! Excellent people, excellent service. Special shout out to Melanie H. for being absolutely fabulous.
5/5
GoogleDanni McMinn was fabulous throughout the whole process of renting our house. She was clear, helpful, pro-active and responsive. She was a delight to deal with and I'd recommend her, and Hamptons, whole-heartedly.
Agent replied · 12 November 2024
Thank you for the great feedback John. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate Agents Farnham was exceptional. The team will be pleased to read your review!
1/5
TrustpilotHave water issues and nobody can help…
Have water issues and nobody can help me at Hamptons over the weekend. Will have to go without water now over the weekend. This is not the first time Hamptons we’re absolutely useless at doing their job!!!
Agent replied · 23 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
GoogleAll aspects of the service I received have been exemplary - both initially from Nigel Pierce, then from Dannielle McMinn.
Agent replied · 12 November 2024
Thank you for taking the time to leave us a review eric. We are so pleased to know that the team provided you with a high level of service!
5/5
TrustpilotHamptons
Sharon & Sophie from Hamptons were professional, friendly and incredibly helpful throughout the whole process of securing our rented flat. They happily answered all our questions, kept us up to date and went above and beyond our expectations so we could move in when we needed to. All this helped to make what can be a pretty stressful process completely painless. Thank you Hamptons ☺️
5/5
TrustpilotSarita is an incredible property…
Sarita is an incredible property manager, having managed our two flats for years. She is exceptionally diligent, detailed and very reasonable. A true asset to Hamptons.
5/5
GoogleWorked with James Webster on the purchase of our new house. He was professional, helpful and a breath of fresh air - a very natural and 'human' salesman.
1/5
TrustpilotHamptons have been totally incompetent…
Hamptons have been totally incompetent for the duration of the service we have paid them for. Despite raising a complaint with Hamptons management I have not had a response.
Agent replied · 23 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
GoogleWe recently sold our house through Hamptons and we can't recommend them highly enough. Excellent service, extremely nice people to deal with and much more responsive than other agents we spoke to.
Agent replied · 12 November 2024
Thank you for your wonderful review Emma. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service the Hamptons provides!
5/5
GoogleWe recently sold our home through Hamptons (Farnham). We had excellent service from Riccardo, Brad and the other members of the team and recommend them highly for their efficiency and helpful attitude.
Agent replied · 12 November 2024
Thank you for the great feedback Steve. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate Agents Farnham was exceptional. The team will be pleased to read your review!
5/5
TrustpilotWould highly recommend
We have been using Hamptons for the last couple of years to rent our apartment out and would highly recommend them. Our first tenants left at short notice but we didn’t even have chance to worry about this as the lettings team were so proactive in finding us new tenants. Katie in property management is also fantastic, very responsive and knowledgeable but also very friendly and lovely to deal with.First class service all round.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Awards
The Trusted Agent 2026 results for Hamptons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Hamptons Farnham Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Farnham.
Questions about Hamptons Farnham Sales
Has Hamptons Farnham Sales won any awards?
Yes. Hamptons Farnham Sales won Trusted Agent in The Trusted Agent 2026 awards.
