Trusted Agent profile · Farnham
★★★★★
1,659 reviews across 2 platforms
4 Castle Street, Farnham, GU9 7HS, GU9 7HS
Part of Hamptons, see every office.
Hamptons's office in Farnham, at 4 Castle Street, is rated 4.3 out of 5 across 1,659 reviews on two platforms, including 210 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of seven awards Hamptons won in 2026.
Every review we hold for the Farnham office, from every platform, shown as written. First names only.
5/5
TrustpilotMy experience of dealing with Melanie Hudson
My experience of dealing with Melanie Hudson over the last few months has been quite exceptional. Not only is she both knowledgeable and reliable but her enthusiasm for her job is demonstrable at all times, even when events have not always gone according to plan.She is a credit to Hamptons!
5/5
TrustpilotHamptons have been great from the…
Hamptons have been great from the start. Our property manager Hanna is so lovely and she always replies to our queries within minutes!
1/5
TrustpilotI have recently rented an apartment…
I have recently rented an apartment through Hamptons in Guildford. They are also the managers of the property. There have been serious issues in the apartment once I moved in and paid, and they have not acted on them for three weeks. In fact, they pass the ball around and they don't act on them.
Thank you for leaving us a review. Customer service is important to us and we are naturally disappointed to receive your feedback. I can see your property manager emailed you yesterday with a full update and reassured you all works have been booked in a reasonable time frame. I also understand you contacted us on Twitter yesterday and the online team have sent you a separate update after their own investigation. I apologise if our services have not met your expectations but would like to assure you the team have been and will continue to work hard to resolve outstanding issues. Thank you again, we hope you enjoy the remainder of your tenancy.
5/5
TrustpilotJennifer Powell has been fantastic…
Jennifer Powell has been fantastic managing my new home let by Hamptons.
5/5
TrustpilotPeace of mind at Hamptons
We’ve been using Hamptons to manage our property since 2010 and have just placed another property for let with them this year. David Whiting, our property manager, is exceptional. We trust his advice and direction on every job implicitly and we know it’s undertaken to the highest standard. Along side the ongoing management, we’ve also noticed how efficiently their contracts are handled and how they work so well as a team.
5/5
GoogleHamptons International at Farnham facillitated our move to the area in a very professional manner through the efforts of James Webster and Nigel Pearce. At all times they were most professional, courteous and helpful responding quickly to requests for viewings and information regarding the property we were purchasing. An excellent agency and good team.....recommend highly.
Thank you for your lovely feedback Nick. It is wonderful hear the team in Farnham provided you with a professional and courteous service, and that James and Nigel helped facilitate a positive move. Feedback of this nature is very important to us and we look forward to sharing your review with the team. Thank you again.
5/5
TrustpilotGreat property manager
Sarita has been managing my property for years and is a great property manager. She is smart, efficient, proactive and is a great communicator. The best by a long long way at Hamptons.
5/5
TrustpilotThanks to David Whiting for being quick…
Thanks to David Whiting for being quick in respond, and sort out any issue / maintenance. Can not thank him enough. David is so easy to approach and made our lives much easier.
1/5
TrustpilotNot very assuring
Went through Sadia Shakeel. Pretty unresponsive and had to chase her a couple of times regarding emails, very blunt over the phone, and just generally felt like I was bothering her when I had enquiries. Can't speak for the whole of Hamptons, but this personal experience with them I won't look too favourably on.
5/5
TrustpilotThank you Alexia
Thank you Alexia, we have just completed on our flat and want to say thank you for such a professional, efficient service from start to finish. We appreciate all your help, many thanks!
5/5
TrustpilotA Good Move
Basically it came down to Stella. She was the staff member we dealt with most throughout the process and went out of her way to be helpful and accommodating. This particularly applied after exchange of contracts when we needed to visit our new property with contractors several times to arrange for work to be undertaken. She always helped willingly with this and basically made it all possible.
5/5
TrustpilotGreat service all the way through the procedure
Great service all the way through the procedure of renting the flat, kept in touch when something came on the market knowing the situation I was in, the team was very patient with myself and went through the paperwork as it came through, will definitely use Hamptons again.
1/5
TrustpilotReally terrible
Really terrible - we’ve enquired about a property (or tried to) about 4 times and no one ever gets back to us - I don’t know why anyone would choose to work with people who actively ignore potential clients. Shockingly poor.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotExcellent Property Manager makes for an Excellent Service
In the two years I have been renting through Hamptons I had a great experience in customer service. My property manager, Eloise, has been absolutely perfect. She has always responded straight away and showed she cared about the issues I faced in the property, seeing them to quick and satisfactory resolution. I feel like she deals with me as a human being she can help through her position and not as just a customer. Highly recommended. Thank you, Eloise!
5/5
TrustpilotGreat property management company with excellent personnel
I have been using Hamptons to manage my property for several years now and have been very impressed by the personnel that I’ve dealt with in various departments. In particular, I’ve been working with Lucy Desborough whom I can honestly say is one of the best property managers I’ve ever come across. She’s always timely with her responses, excels at finding solutions to difficult problems, and always goes that extra mile to help in any given situation. She’s an excellent communicator and works well with others across departments and outside of Hamptons. I always know that she’ll handle issues with the utmost diplomacy and decorum. She continues to be a pleasure to work with and I hope that she’ll always be my property manager!
4/5
TrustpilotAmy our property manager has been very…
Amy our property manager has been very helpful, especially lately when we had a number of repairs issues to deal with.At the same time we've had complaints from our tenants that when something breaks they get a number of different contractors coming and spending too much time 'inspecting the damage' and are then very slow and not always competent in actually repairing things. Once I introduced Hamptons to my own contractions who have a wide range of specialists, things went faster and smoother.
5/5
GoogleThe Hamptons team were fantastic from start to finish when securing our our rental. Special shout out to Danni who was professional, friendly and quick to reply - highly recommend.
5/5
GoogleHamptons managed our house purchase and from start to finish they were professional, approachable and knowledgeable. Riccardo in particular was brilliant - he knew exactly where the transaction was in the process, knew who to chase and when and provided a huge amount of support and guidance on the next steps to get the move over the line. I hope we won't be moving any time again soon but if we do then we will definitely use Hamptons.
5/5
TrustpilotHamptons Horsham 5 Star Service
I'd be hard pushed to keep this review minimal in terms of the service and support that has been received by Hamptons and in particular our Property Manager, Petrina Whiley.Since the beginning of our Tenancy, Petrina and her colleagues have been on hand to offer assistance on a variety of matters and have always gone above and beyond to help resolve any issue. Even beyond that, the follow-up to ensure everything has been taken care of to our satisfaction is one of the personal touches we really appreciate.Massive Thank You as always to Petrina and of course the entire Hamptons Team in Horsham.
5/5
TrustpilotHelpful advice from Hamptons
I have recently let out a flat that I own to a new tenant and a few unexpected problems have arisen. Kay MacCaulay from Hampton's has been an extremely supportive guide throughout the whole process: advising me on what needs to be done at every turn. She is in regular communication: replies promptly and courteously. While always making sure that both I, as a landlord, and Hamptons, as managing agents, strictly comply with legal and ethical imperatives ( which is very important to me), Kay has nonetheless offered me consistent, supportive and common sense advice on how to manage any tricky situations that can arise. Many thanks.
5/5
TrustpilotI’ve been dealing with David @ Hamptons…
I’ve been dealing with David @ Hamptons StAlbans for many years now and have always found him to be personable, helpful and extremely efficient in sorting out the inevitable problems that arise from time to time.As the Property Manager for the branch he definitely makes my life a lot easier.
5/5
TrustpilotResults driven exquisite customer experience of buying and selling
Incredible service and experience as buyer and seller. From evaluating, selling, viewing and buying. The team are clear, decisive, effective & efficient. They targeted the correct potential buyer and found a early excellent match for my property. They also supported me to buy, with unwavering support, attention to detailed project management from start to finish. Such incredible client / buyer / seller relationship management - significantly better than any other agent previously used. A results driven company and team. Hamptons chiswick really are exquisite with property buying/selling. I’ve recommended them multiple times with continued positive reviews and success. I recommend them every time. They positively changed my perception and experience of estate agents!
5/5
TrustpilotThank you Clair at Hamptons Caterham…
Thank you Clair at Hamptons Caterham for being so good and all of your patience and helpIn our move ,, regards Kevin and Annca
5/5
TrustpilotHannah Morris
Hannah provided numerous letting options for us to inspect quickly and suitably. We were very pleased with her choices and were able to secure an excellent rental property. Hannah followed up efficiently to help us conclude the agreements without a hitch. We thank her for her diligence and assistance throughout the process
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Hamptons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Hamptons Farnham Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Farnham.
Yes. Hamptons Farnham Sales won Trusted Agent in The Trusted Agent 2026 awards.
