Trusted Agent profile
★★★★★
392 reviews across 2 platforms
6 East Street, Farnham, GU9 7RX
Bridges Estate Agents's Farnham office at 6 East Street is rated 4.5 out of 5 across 392 reviews on two platforms, including 180 Google reviews rated 5.0.
Every review we hold for the Farnham office, from every platform, shown as written. First names only.
5/5
TrustpilotMy experience with Bridges agents
My experience with Bridges agents, at the Ash Vale branch was made great by Hayley Levy. I wouldn’t have been able to make my new home purchase possible without all her amazing work. I don’t think it would have got over the line without the excellent service. I was called and kept up to date every day and will always be grateful. It’s taken a while to get straight and take the time to write my review, that’s 100% deserved. Thank you to Hayley.
5/5
TrustpilotThe Amazing Hayley
The sole reason I would you bridges again is Hayley, the Sales Progressor. She sang from the same hymn sheet as me and was completely on board and ready for action whenever I needed her, often already actioning what I needed before I had spoken to her! We had an incredibly fast sale and that was all down to her. Thanks so much Hayley, you made what is often a horrendous experience, fast and easy as well as adding humour in along the way!
5/5
TrustpilotWould highly recommend
Would highly recommend. Steve, Ben & Hayley were fantastic. Hayley you are awesome, thank you for chasing the chain for us and keeping everything moving, you’re a legend. Everything from start to finish amazing. Also love the scruples unlike some estate agents I could mention. We would definitely use Bridges again. Huge thank you 😊
1/5
TrustpilotBooked two viewings never turned up for…
Booked two viewings never turned up for either on time or actually show the property one of the times didn't even have the keys. Rude don't care avoid.... And the 4.9 Google reviews they proudly have all over their office is false marketing and out of date
Hi Ian, We're very sorry to read about your experience. This certainly isn't the level of service we aim to provide, and we appreciate you taking the time to leave your feedback. We've tried to investigate what happened, but unfortunately we haven't been able to identify your details on our system from the name provided. We'd genuinely like the opportunity to look into this further, understand where things went wrong and address the concerns you've raised, including your comments about the missed viewings and access to the property. Please could you contact me directly at eratcliffe@bridges.co.uk with your name and the property address? I'll personally investigate the matter and come back to you as quickly as possible. We hope to hear from you soon. Emma from Bridges
5/5
TrustpilotBuying our first home
Buying our first home with not a lot of knowledge on how the process worked. Once Dan got involved, his communication between us made us feel so much better about situations along the way. He explained everything and always got back to us when we needed the reassurance on the upwards chain complications( nothing to do with Bridges). I am not sure this sale would have went through without him.
5/5
TrustpilotOver and above
As first time buyers we are very greatful to the team in Ash vale especially Hayley she helped guide us through the process with ease, we were keen beat the stanp duty and Hayley made that happen, her guidance support and advise guided us through. Even when she was off for a few days she told us what we needed to do and checked in. We can't thank her enough of what she did for us.
5/5
TrustpilotWish we'd used them first
After using 2 other estate agents, Bridges (Hook) managed to book more appointments within the first 10 days than the previous agents put together! The sale process has been long but Kathy has been invaluable to the whole process, chasing and keeping us updated - she was on the journey with us. I would recommend Bridges to anyone else looking to sell.
5/5
GoogleWe have just completed our first house purchase with Bridge's. We were one of the many who decided to stressfully aim to buy before the tax changes, with only a month and a half to go. Chelsea was absolutely incredible with the viewings, setting them up very last min and responding so fast, which meant we had the perfect pick on our dream house. Kathy was amazing through the move support, dealing with my barrage of emails and stress, she was a huge factor to us completing before the deadline. Thank you so much to the rest of the team that helped, Alfie and Petra!
5/5
GooglePetra was very professional, proactive and responsive to our needs. I’d highly recommend her. Lisa Beswick
Hi Lisa, thank you for your lovely review. I’m delighted to hear Petra provided such professional, proactive and responsive support throughout your experience. Your recommendation will mean a lot to her. Warm regards, Emma from Bridges
5/5
GoogleFinding a house is daunting enough, but with Bridges they guide you and give you the opportunity to consider all options and understand your needs. With great local knowledge which we needed as moving into the area was invaluable and made the process easier. Petra was wonderful and always kept in touch. Would highly recommend Bridges as they are independent giving them an edge compared to the larger estate agents in the area.
5/5
GoogleI wanted to thank Edward for his efforts in friendly cooperation with us.
Hi Farid, thank you for your kind review. I’m pleased to hear Edward was helpful and friendly throughout your experience. Your feedback is very much appreciated. Warm regards, Emma from Bridges
1/5
TrustpilotUnprofessional and incompetent
My tenancy with Bridges letting agents of Farnborough is finally coming to and end and I couldn’t be happier. Problem after problem since the day we moved in. Grossly unprofessional and never willing to hold their hands up when in the wrong, they would rather try and accuse their tenants of lying.One of the agents had arranged a viewing today from 1.00 - 2.00, my wife and I with our daughter made sure we left ample time for the viewings to finish so we pulled up to the house at 2.20 and the agent was still present with the people viewing the property so we couldn’t pull up our drive which meant we had to go and waste another 15 minutes. When we returned, one of the doors was unlocked. I sent an email about the issue and the cowardly individual dealing with the case decided to call my wife rather than reply in a formal email. The representative tried to argue about the viewing going over until my wife offered to show our CCTV for proof, the representative then tried to argue that the agent wouldn’t have left the door unlocked - it was unlocked!If I could leave a minus star review I would but unfortunately I have to leave an incredibly flattering 1 star.
Dear Julian,We were disheartened to read your recent review of Bridges, and we sincerely apologise for the negative experience you had. Please be assured that we take your feedback seriously and are committed to addressing the issues you raised.Firstly, we apologise for the viewing slot on Saturday exceeding the allotted time. We always strive to accommodate individual circumstances, such as delays, and we prioritize honouring pre-existing viewing appointments instead of rescheduling, which could disrupt existing tenants. We understand that this caused inconvenience to you and your family, and we are genuinely sorry for that. If further viewings are necessary, we assure you that the agreed time frame will be respected.Additionally, the incident of the door being left unlocked is entirely unacceptable, and we offer our sincerest apologies for this. Rest assured, we are thoroughly investigating the matter and will provide additional training and guidance to our staff to prevent such occurrences in the future.We appreciate you bringing these issues to our attention, as it allows us to improve our services and ensure that similar incidents do not happen again. Your feedback is invaluable to us, and we genuinely regret any inconvenience caused.Kind regards,Team Bridges
5/5
TrustpilotBridges estate agents, selling of a BTL
Happy with the process. Rob was good whilst selling, and helpful reading meters etc whilst the property was empty.
4/5
TrustpilotAsh Vale and Frimley Branches
Hayley the sales progressor was absolutely fantastic. She went above and beyond when trying to get our sale completed, and kept me informed (even if the news wasn't what I wanted to hear) every step of the way. James and Galiye at Frimley branch were really helpful and proactive. In the last 5 months we have sold 2 houses and bought one through Bridges, and I'd be happy to recommend them
5/5
GoogleI met with Petra and the team at Bridges who were massively helpful. Her recommendations led me very quickly to selecting a property and getting an agreement on an offer in less than 2 weeks. Thanks Petra
5/5
TrustpilotIncredible service by Matt Bozier
Thank you Matt for all your help and support during my house purchase. You continually kept me in the loop and were both responsive and helpful throughout. You continually pushed forward by networking with all parties to reach a completion date. Nothing was ever too much trouble and I really appreciate the amazing service you gave me. I can't rate Bridges or your service highly enough. Many thanks for everything.
5/5
GoogleI cannot thank Edward enough for helping us find our home. When I was trying to find a house within my budget and within a specified radius, it was frustrating as some estate agents sent me properties that were way out of my budget and not …
1/5
TrustpilotWe’ve had a truly terrible experience…
We’ve had a truly terrible experience with Bridges, to the point we decided to remove our property from the market as we did not want to move forward working with them.
We’re sorry to hear that you feel you’ve had a poor experience. We have made every effort to rebuild and strengthen our business relationship, and we value the opportunity to continue doing so. While our understanding of the situation differs from your account, we are keen to better understand your concerns and work towards a constructive resolution. We remain committed to acting professionally and in line with our obligations. We would welcome the opportunity to discuss this matter further with you should you wish to get in touch. Kind regards, The Bridges Team
5/5
TrustpilotHuge thank you to Jasmine Robinson at…
Huge thank you to Jasmine Robinson at Bridges Estate, Farnborough. She was professional but so personable at the same time and really took the time to listen to our requirements for our next forever home. Nothing was too much trouble, she kept us informed and updated at every stage and happily made time to do second viewing.
5/5
TrustpilotExcellent service
Excellent service, professional, timely and transparent. Katherine has been extremely helpful, patient and easy to communicate
5/5
TrustpilotAbove and beyond
My experience with Bridges has been brilliant, and Simon Kerry especially. I have moved several times and my experience with estate agents has not been great, but Simon has restored my faith. He couldn’t do enough for us and definitely went above and beyond. He called back promptly every time I called and he wasn’t available. He went out of his way to answer any queries I had and was quite simply a Star!. I would thoroughly recommend Bridges, their professionalism and dedication and experienced staff made what is usually a very stressful experience much less so.
5/5
TrustpilotJasmine at Bridges Camberley branch was so personable, helpful and took a genuine interest in our new home search, a really good service.
Jasmine at Bridges Camberley branch put us all at ease during our recent property viewing. She was relaxed, welcoming and put our needs before her own taking the time to explain everything so clearly about the property. She was knowledgeable and able to answer all our questions with a good level of detail. She gave a very rounded, helpful viewing and explained the position of the vendors in order to achieve a good outcome for them. This in turn lead to an accepted offer on the home. I cannot recommend her and Bridges services highly enough. Thank you very much Jasmine and team for your excellent assistance and help in finding a new home! Tom Applegate
5/5
TrustpilotThank you to Jonathan from Camberley branch
Thank you so much to Bridges Camberley for your incredible service and help. You made a difficult process so much easier. Jonathan Stanton went above and beyond to help our family with the sale of the house, it wasn't easy as we're all in different countries. He was assisting us even after the sale was complete, the customer service is amazing. Shoutout to Hayley too who was quick to assist and respond.
5/5
GoogleI met Petra Green this week at a property viewing. Unfortunately, that property wasn't for me. However, after a detailed conversation with her about what I was looking for, and the time I had left to look in the area before travelling home, she has gone above and beyond to find the perfect property for me, which she has done. I was beginning to think I'd never find my new home. Thank you so much Petra, you're a star 🌟
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Bridges Estate Agents's Farnham office has 392 reviews across two platforms: 180 on Google, 212 on Trustpilot (across the whole business).
Bridges Estate Agents Farnham is rated 4.5 out of 5 across all 392 reviews, and 5.0 out of 5 on Google from 180 reviews.
Bridges Estate Agents Farnham, 6 East Street, Farnham, GU9 7RX.
