Romans Farnborough reviews

★★★★★ 5/5

Trustpilot

Excellent service from beginning to end…

Excellent service from beginning to end from Ben. Thanks for keeping me up to date and informed every step of the way. Ben went above and beyond in preparation for my new tenants to move in. I would highly recommend

Jaz · 23 October 2023

★★★★★ 5/5

Trustpilot

Brilliant service from Christine…

Brilliant service from Christine Lancaster from Swindon branch,she did everything she could for me sorting the problem that I had with the rent,Christine was very professional and helpful and all got sorted very quickly.Thank you Christine for all the help much Appreciated.

Catherine · 31 August 2023

★★★★★ 5/5

Trustpilot

I want to express my sincere appreciation

I want to express my sincere appreciation for the exceptional customer service I received at Romans Winchester. Ash went above and beyond to assist me, displaying professionalism and attentiveness throughout. His willingness to help made my experience truly outstanding. Thank you for the excellent service!

Mrs · 5 June 2023

★★★★★ 5/5

Trustpilot

Special thanks to Taylor

Taylor was so helpful with letting my property, made the process super easy and stress free.

Lucy · 2 March 2023

★★★★★ 5/5

Google

Very professional and good customer service from Charlotte and team. Helped us get into our new home and looked after us very well. Thank you and would recommend.

Ricardo · 27 August 2021

★★★★★ 5/5

Trustpilot

Excellent mangement!

Thank you Kimberley, i really appreciate her mangement. I really appreciate her professional and well organised work. You are the best in management.

Ishu · 30 May 2022

★★★★★ 1/5

Trustpilot

They use forgery and break the law!! Stay away!!

We are thinking about taking Romans and our landlords to The Property Ombudsman (but preferable the court) after they now are using edited photos and fraud to try and take money from our deposit (but first of course we will go to the TDS, but that will only cover our deposit money). Luckily we got advised to get an independent company (on top of the ones Romans pay to do help them and the landlords get the deposit money) to do the check out report. The independent company said everything in the house was in the same condition - or better and cleaner!! - as when we moved in (we got the same company to do a check in report). Romans tried to frame us for so many serious and expensive things, but whenever we proofed them wrong, they added new items to the damage list and raised the price on the things already there. Eventually they ran out of things to charge us for, and then gave us the impressions that they had new photos from their own check out report that had not previously been shown to us, so we needed to pay additionally £250. Then it turns out these photos have been made up to discredit us, and have nothing to do with the check out report or us. First Romans told us, it was the landlords fault, and that the landlords supplied the falsified pictures - which is plain out FORGERY, now they are saying, that they will support ANYTHING the landlords supply - even if it is falsified, as they are merely the third part, and do not judge the landlords (but the law does!!). This after we paid £575 to have the house professional cleaned, because we were threaten that if we did not use a company recommended by Romans, they would not accept the standard of cleaning and we could not get access to the house again, but would have to pay a Romans' recommend company to come out and clean once more. On the other hand, if we used the super expensive cleaning company, Romans in return promised that we would not be charged additionally for cleaning, since they could come back with Romans blessing and clean it again. We also had the carpet and the windows professionally cleaned to be on the safe side. But nothing helped!! We were also specifically informed, that if we did a no show or tried to change the check out date, Romans would charge us £144. Romans changed the check out TWICE - and one time I was already in front of the house waiting, but apparently Romans do not need to follow their own guidelines about changing the check out - only tenants need to pay. We moved to England from the US, and hoped to find a house to live in for 2-4 years. Romans convinced us to take this house (even though knowing it had already been sold, and the landlords was just waiting for the buyers to complete a “chain”). We stayed in a serviced apartment for 5 weeks with our furniture in storage, since it was more than two months before the house was available, but for us we thought it would be worth the wait (and the extra cost), to then get to live in this house. Then three months after we moved in and got our children into new schools here, we got a notice from Romans, because the buyers of the house had completed their chain. We never even thought about, that this could happen to us. And the list of the horrendous things Romans and our landlords have put us through goes on and on. It is Romans in Camberley and the company they used for their “own” check out report is called “Oakley and Jane” - NEVER let them in your house is my advice. We have been told by more people now, with the exact same experience - with the exact same companies, that this is the way Romans does all their business all the time, but are wondering why no one tries to stop them? I am sure that if more people teamed up we could actually stop some of this madness, maybe even get a court ruling to support this! A company like this should not be allowed to do business and harm more people. And to the bot Mandy, who Romans have replying all of these - no need give me a phone number, I already have it....- but Romans only cares about money - STAY AWAY.

RT · 2 October 2020

★★★★★ 5/5

Trustpilot

Christine Lancaster

Christine Lancaster is my property manager in Romans Swindon branch. She has always been diligent, professional and very efficient in all our dealings. I trust her knowledge and advice. She is also very personable.

Peter · 28 February 2024

★★★★★ 5/5

Trustpilot

Very prompt and helpful

Very prompt and helpful . Property manager Isabella York is excellent ,prompt and top of any issues reported an ideal example

Rakesh · 25 August 2022

★★★★★ 5/5

Trustpilot

Great service

Great service, very helpfulEveryone at Romans Woodley was very professional and helped to make my house hunt successful!Thank you Andreea!

Pedro · 4 October 2022

★★★★★ 5/5

Trustpilot

Kimberley Jons is amazing person.She…

Kimberley Jons is amazing person.She look after are property and what ever is need to be done is always done...Thank you

D · 23 August 2022

★★★★★ 1/5

Trustpilot

SHARKS…. please be aware

I have been in the property industry as both an investor/developer and a landlord for 30 years. I have used Romans for both and my professional feedback is as follows;When selling with Romans, I was not a client but a pound of flesh, my property was very poorly marketed with a lot of key information missing. Within a couple of weeks the agents focused on getting me to reduce my price, without putting the same effort into finding the right buyer, I would have been able to sell the property. In respect of letting, they say things verbally and renege on promises and assurances that they have made. One word sums them up.... 'Sharks' I wouldn't touch them with a barge pole. Their contracts are designed to lock you in, so please read them carefully.

Kam · 21 September 2020

★★★★★ 1/5

Trustpilot

Shocking practices

Shocking practices. Offer a property for rent at one price however ask what your ‘best offer is’ - This is wrong and appalling behaviour. If you advertise at one price it should be offered to EVERYONE at that price. Not letting people out ‘rent’ each other. Very bad service. Complaint logged with Ombudsman/ CAB and trading standards for this to be looked at.

RossiFan · 28 March 2023

★★★★★ 1/5

Trustpilot

Without doubt the most unscrupulous estate agency around

Without doubt the most unscrupulous and unpleasant Estate Agency I've ever had to work with as a tenant. Having never had a bad experience previously over a decade of renting properties, Romans:1. Charged extortionately for a lesser service;2. Retained moneys beyond the legal limit (when required by government to refund some of the colossal deposit they'd taken);3. Repeatedly lost my records and subsequently wrote threatening messages demanding that I hadn't paid rent that had in fact been provided weeks previous;4. Maintained no communication with me, and didn't make appointments that they had promised the landlord;5. Never apologised or showed any humility for any of the above, instead suddenly going silent once they'd finally accepted blame. If you can avoid having to work with them then I compel you to do so. I would certainly consider not taking a flat if you find that Romans are managing the letting.

S · 16 September 2020

★★★★★ 1/5

Trustpilot

Unfortunately I had no option to give…

Unfortunately I had no option to give one star it should have been zero. Terrible company, unprofessional, unethical and greedy. My daughter has had recent dealings with the Wokingham branch regarding letting a property they were advertising, safe to say she will not even consider letting through Romans after this experience. After my daughter expressed an interest in this particular property Romans said she would need to pay more than the advertised rent to secure the property. My daughter refused to pay anymore than the advertised rent and Romans backed down. Romans stated they could have the property on the zero deposit scheme, they then called and said that this was no longer possible and demanded that 5 weeks deposit and one months rent needed to be paid within 20 minutes in order for them to secure the property. Disgusting company wouldn’t use them under any circumstances.

Melissa · 10 September 2020

★★★★★ 1/5

Trustpilot

Poor quality accommodation.

My son rented a house with fellow students. There were problems with damp in many rooms. The owner was known by a member of staff and disappointingly was never taken to task over the issue. Very unhelpful attitude from the agency.

Barry · 14 September 2023

★★★★★ 5/5

Google

We found our dream house and so put our house on with Romans in Farnborough. They got us an asking price offer in less than a week which meant that we could agree our purchase. The team have kept us updated throughout the process towards completion. Well done and thank you, Tom, Charlie and Alison.

Mark · 31 October 2023

★★★★★ 5/5

Trustpilot

Isabella York

Isabella York is my property manager. She excels in responsiveness, politeness and professionality. I am very grateful for her continuous support!

Chiara · 11 August 2022

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service. All very thorough and timely. Would highly recommend. Particular thanks to Charlie Gammon. Really switched on and always happy to help.

Nikki · 9 May 2022

★★★★★ 1/5

Trustpilot

We started the process with Romans…

We started the process with Romans Broker service in March 2020 and after 6 months they still failed to get the mortgage approved due to the incompetent broker placed in charge. Incorrect forms submitted on numerous occasions and a lack of professionalism on liaising with the bank. We had to chase the bank for information and spend hours on the phone. The broker ignored our emails and finally in August when she submitted again the wrong form the property was lost. Avoid Romans Brokers at all cost.

Brad · 18 August 2020

★★★★★ 5/5

Trustpilot

Thank you Nathan for all your help and…

Thank you Nathan for all your help and support. You made this moving much easier for us from Dronfield to Reading.

Parisa · 12 October 2024

★★★★★ 5/5

Trustpilot

I was very impressed with the excellent…

I was very impressed with the excellent service Romans letting agent in Bath and in special Amy has given me. Amy is very organised, helpful, quick and friendly.I couldn’t have asked for more. The whole process has been a wonderful experience.Highly recommended !

Ingrid · 13 July 2023

★★★★★ 5/5

Trustpilot

You achieved the best possible price…

You achieved the best possible price for us. Mike, the sales manager was confident that the property would achieve the valuation that he made. In fact it exceeded the asking price by several thousand pounds. Mike always had a very positive and professional attitude and the whole team were always willing to help when I telephoned, emailed or popped into the Reading Branch. Thank you again for an excellent service.

Debbie · 16 June 2022

★★★★★ 5/5

Trustpilot

House valuation visit

Carl was Straight talking & giving balanced advice on Valuation & current market conditions. Friendly professional, punctual visit!

Mrs · 27 November 2022