Trusted Agent profile · Farnborough
★★★★★
1,676 reviews across 2 platforms
67 Victoria Road, Farnborough, GU14 7PL
Romans's office in Farnborough, at 67 Victoria Road, is rated 4.2 out of 5 across 1,676 reviews on two platforms, including 283 Google reviews rated 4.7.
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Every review we hold for the Farnborough office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat support from Jessica and team
Great support from Jessica and team. We always received very fast and helpful responses to anything needed, and a great deal of support dealing with a difficult tenant. Thank you!
Dear Emily Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe are extremely thankful for Romans in helping us find our dream home. We had the pleasure of sharing this experience with Rhiannon Simpson who gave us a tour of multiple homes, which were presented all above standard. Her knowledge and professional went above and beyond, thank you for the great service to Rhiannon and the Romans team!
Dear Ndami Yendani Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotExcellent experience of selling through High Wycombe branch
The Team at High Wycombe were very good, particularly the Manager Stephanie, whose attention to details was excellent, provided brilliant advice and guidance and kept us in the loop at all times which assisted greatly in ensuring the sale went through very smoothly - we would certainly recommend the High Wycombe branch.
1/5
GoogleA big no no to this lettings, look for alternative,as my and wife references aren’t met,we payed 6 months rent and on the day of collecting keys, there is no proper handover given and if there is any issue with the property they will simply inform to check with landlord as they aren’t managing the property,if they’re not managing the property why they’re displaying the property details in their website and lastly before making any payment please check whether there is a dedicated parking provided to you if it’s a apartment else they will give lane excuses saying *apply.
Dear Kiran Katta, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
1/5
TrustpilotShambles
Shambles 18 days and still we have not had our deposit back. We have now been told they will not be back until the 3rd Jan so will then be 29 days at least until they do anything. Over £1,000 owed and a young family of 5 just before Christmas Over 21 different letting managers in 10 years. They managed to lose the master keys for the property and we did a 312 mile round trip to deliver them back early so the landlord could get the house on the market faster and despite being told we would be reimbursed of course we have received/ heard nothing. Terrible company who are living up well to their cow boy image
Dear Joe Stocker,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotAmazing Service from the Staines branch
We received an amazing service from Yas, Jon and Ammar who dealt with our property purchase. They were very professional,ready to help and were able to update us with what was going on with the other side. As first time buyers, property buying can be a very daunting process. At the latter part of the process,Ammar too over the purchasing. He was always available to help, he explained the process, which questions we needed to ask our solicitors and explained all jargons used.They went above and beyond to make sure our purchase was completed in time. Thank you Romans for making our firsy home buying process a memorable one. Will definitely recommend!!
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
2/5
TrustpilotOk they got me a tenant
Ok they got me a tenant, that's the easy bit ! With a whole load of admin and service errors and issues I can only give them 2 stars. Think the problem is there are too many people in the process and you get moved to another new person at each stage of the letting out process. However, each person in the chain has not done the job properly. I am unable to recommend Roman's and once the tenancy is over I will move to another agent.
5/5
TrustpilotGreat agent for residential sales in Maidenhead.
The sale process went as smoothly as it could, and the whole Sales team in the Maidenhead branch were very responsive, professional, and helpful at all stages of the Sale.In particular, Warren Hendry and his team made sure that all my queries were always answered promptly, and I also received great advice about the current housing market etc.
5/5
TrustpilotKayleigh O’Connor is extremely helpful
Kayleigh O’Connor is extremely helpful, polite and professional. I am always very happy when I deal with her at Romans. She is prompt at responses to my emails and investigates problems/issues and advises me of situation ASAP.
Dear Sue,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
5/5
TrustpilotI want to rate Kimberley Garcia Jones…
I want to rate Kimberley Garcia Jones from Romans as 5* because of amazing response time and resolution time. Thank you Kimberley Garcia Jones for extraordinary support and out of the box thinking demonstrated always.
Dear Yogesh,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotRomans and Partners is an excellent…
Romans and Partners is an excellent property managing agent. In addition to its professional services, it always put clients' interest at highest priority and provides its clients with timely, honest advises. I am so fortunate to partner with this company and hand over my properties to manage by this company with peace.
5/5
TrustpilotAmy is a wonderful professional who…
Amy is a wonderful professional who truly puts the client's needs first. She is quick to respond and gives you all the information that is needed. Wonderful experience!
Dear Aida AbdikogluCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThankyou Rhianon For making the selling of our house go as smoothly as possible
Dear Lynn Colburn We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleWhen looking around speaking to several local estate agents, Romans from the initial contact stood out by far, and through the whole process never failed to disappoint. In a fairly tough market, I had plenty of viewings thanks to Charlie and Ashleigh, the property was only on the market a short time and until I received an offer, from viewings to quick completion I was kept informed throughout, the team always returned calls and emails promptly. I have been overwhelmed by the teams courtesy, professionalism and proactive approach, My biggest thanks goes to Mike who is a complete credit to Romans and went above and beyond to ensure the sale went smoothly and there was no bumps in the road which was my biggest worry. Selling and moving house is supposed to be one of the most stressful things to do, but thanks to the team it couldn’t have gone any better.
5/5
TrustpilotSpeedy reletting and the right level
My property will become vacant in a couple of weeks and Anais Payne was able to find an excellent tenant at the right rent level with the minimum vacant period.
Dear ConstantineCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotI've been a tenant for more than 18…
I've been a tenant for more than 18 month now, and Romans are managing the property they have been great, especially Kimberly Garcia from Reading branch our property manager.
Dear Mustafa Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotThank you Taylor for all your help
Thank you Taylor for all your help, you made the process so easy and smooth and found me some great tenants. Very professional. Would recommend you and Romans.
Dear Adam Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotUnpleasant experience with Fleet…
Unpleasant experience with Fleet branch, placed an offer and was accepted, aware this wad subjected to the seller finding new place. Sales there are more interested in referral fee for solicitor, survey, asking me why I didn't proceed the survey after offer being accepted. No buying property experience before, I quickly arranged my surveyor to do the survey and thought this will proceed further. Came back to me legal process will not happen after seller find the new place. Have been asking for the update time and time, no more update and I have to search another property. Waste my £650 for the survey, totally unprofessional.
Dear Liam W.,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotTaylor Hepworth - excellent
Taylor Hepworth has been excellent, really explained well how my property can be let. Found me some great tenants in such a short space of time. Would highly recommend.
Dear James Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotThanks to Mo for Excellent service
My property manager, Mohammed Rajpute provided me with first-class service. If there were any repairs to be completed, he promptly acknowledged the request as well as kept me informed about when contractors will be coming or getting in touch with me. Mo has great communication skills and is fantastic at keeping me informed. He always emailed me with an update or if there was something more urgent, he always rang me and told me about any issues or requests. If I left a message, he would always get back to me unlike my previous property manager from Romans. In my opinion, Mo is a great asset and a credit to his employer. Thank you and I wish him all the best in future endeavours.
Dear ViktorijaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
3/5
TrustpilotSkye was assigned as the property…
Skye was assigned as the property manager for my let out property recently. He was very responsive and followed up things very well. He was much better than many previous property managers. If Skye had been looking after our propertyich earlier, I would give a higher rating.
5/5
TrustpilotHelpful and friendly staff
Helpful and friendly staffSaffron and Hannah have both been really helpful in identifying suitable properties we may be interested in, arranging viewings for these and answering our questions. Quick and polite communication. Also, I appreciated that Romans letting agency were happy to conduct virtual viewings, which really helps when relocating from beyond Bath.
Dear MarianneCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Hannah and Saffron a 5 star rating! Many thanksCustomer Care Team
1/5
TrustpilotRomas - apalling experience
This is my first review with one star. Unfortunately, I had an appalling service with Romans Bracknell store. I made a viewing on 6th October 2022. The appointment was at 5pm, I was there at 16:50 , they came from Romans, they didn't have the key for the house, the current tenant was late 5 minutes, he literally came at 17:05 but unfortunately from Romans they didn't even wait for 5 minutes and they left. I managed to pop in later I liked the house and I placed an offer the following day. It was accepted from the landlord and I have been asked from Romans to provide holding fee of £323.08. I was punctual I popped in to Romans Bracknell and I proceeded with the payment of the holding fee. Since that day they disappeared. I emailed them several times, to ask them about the update of my application, I called them several times without answer, I left messages on their answering machine, they didn't get back to me. It took two weeks after my viewing to hear back from them asking my guarantor to provide documents for credit check. My guarantor sent the documents immediately. They got back to me on 14th November!!! after more than a month!! Two weeks before my moving date.I received a phone call from Romans Bracknell that my guarantor has been declined!I asked them back my holding fee for their appalling service and all the inconvenience they caused to myself and my family and they deny returning my holding fee. I would strongly not recommend this agency to rent a house, I am sharing my disappointment for all those who are thinking of doing business with Romans.
Dear Mrs Manto Sotiriou,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotChristine Lancaster, Romans Branch SwindonJust want acknowledge how grateful I am…
Just want acknowledge how grateful I am with the support and empathy given by Christine Lancaster, Romans Swindon Branch, Christine has been amazing at a really tough situation,
Dear Dee,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
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