Trusted Agent profile · Fareham
★★★★★
1,666 reviews across 2 platforms
3-5 Middle Road, Park Gate, Southampton, SO31 7GH, Fareham, SO31 7GH
Part of Beals, see every office.
Beals's office in Fareham, at 3-5 Middle Road, is rated 4.8 out of 5 across 1,666 reviews on two platforms, including 69 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Beals Park Gate hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Fareham.
Every review we hold for the Fareham office, from every platform, shown as written. First names only.
5/5
Trustpilothappy to have Beal’s
I was afraid to dealing with agencies in the UK bc of reputation, but I am happy to deal Beal’s, they were helpful and everything I need it Holly did it for me and helped me, if I want to rate them from 1 to 10, they broke scale and got 12.
5/5
TrustpilotHollie from Fareham branch was very…
Hollie from Fareham branch was very helpful, found us our forever home, also helped us with suggesting solicitors to use which made the sale so much easier! She was really helpful and I’d highly recommend her!
Hi Danielle, Thank you for your lovely review. Feedback like this means the world to us. Hollie and the entirety of the team were delighted to hear you had such a great moving experience with us! We hope you have a great day! :)
5/5
TrustpilotMichael O’Connor southsea so loyal to…
Michael O’Connor southsea so loyal to his customers puts their interests first in anything, hard working in what he does, deserves a real mention for his efforts! I Highly recommend his knowledge with beal’s estate agents
Hi James, thank you for reviewing your experience with Beal's Southsea! Michael and the entirety of the team were delighted hear you had a great experience with us. We hope you have a great day :)
5/5
TrustpilotThe efficient team at Beals
The efficient team at Beals made this the smoothest of moves. It took only two weeks from our first phone call to moving into the perfect property for us. Their people are friendly and professional without being patronising, which is a flaw with some of their competitors.
Hi Colin & Bela, Thank you for your lovely review. Feedback like this means the world to us. The entirety of the team were delighted to hear you had such a great moving experience with us! We hope you have a great day! :)
4/5
TrustpilotMuhammad helped us find our perfect…
Muhammad helped us find our perfect home, and went above and beyond to make this process nice and easy. Helped us fill out our applications and was really helpful for our first time renting not privately!
Hi Beth, Thank you so much for sharing your feedback with us. Muhammad was delighted to hear this. We hope you have a great day!
5/5
TrustpilotI can not thank Adriana enough
I can not thank Adriana enough, she was extremely helpful throughout the whole process. Her service is amazing, she was always willing to help me find the best options for myself. I could not recommend using her services enough.
5/5
TrustpilotI had Darren visit my mums property who…
I had Darren visit my mums property who unfortunately passed away. He was both honest and transparent about the market and value. Darren was professional whilst confident in his ability to sell the property. I would highly recommend him
5/5
TrustpilotMuhammed
Muhammed gave meThe best service ever. All the information he provided was clear and he was available everytime I needed clarification or help. Couldn’t have asked for better service
Hi Nicole, thank you for taking the time to review your experience with Beal's. Muhammad will be delighted to hear this! Have a good day :)
4/5
TrustpilotThe agency was very efficient
The agency was very efficient in reply to my request and on their execution.
1/5
TrustpilotCustomer service non existent
Customer service non existent. Tried to purchase a property via Fareham branch. Had to chase everything. Arranged viewings, OK no email confirmation but contacted office hour before each viewing only to be be told unable to contact tenants/vendor. Accept this happens but at least communicate with me. After offer made and accepted, no MOS issued until I chased it after a week. Spoke to head office and found a member of senior team ( think he said he was one of the owners) almost intimidating in his manner. Not nice. Decided would rather lose property than continue dealing with such a unprofessional company. Felt sorry for vendor as lost a buyer but am sure they were not told correct reason for pulling out. By the way I offered full asking price. So sad
5/5
TrustpilotProfessional and efficient
Professional and efficient. Katie Healey managed our sale expertly and we were always informed what was happening and when. She efficiently guided us through the process and we appreciate her support hugely
Hi Judy, thank you for taking the time to review your experience with Beal's. Katie will be delighted to hear this! Have a good day :)
1/5
TrustpilotI lived in a property let by Beals from…
I lived in a property let by Beals from April 2021 until July 2022, from the outset and during this period I had several problems with the property, the oven wasn't working properly to begin with and I could only use the hobs, neither was the shower (it was leaking from the box), the plug sockets in the bedroom and kitchen didn't work and the window in the living room didn't lock shut properly. To say the least, from the start, trying to get these repairs carried out was like trying to get blood out of a stone, I was leaving emails, ringing the branch and then head office when eventually informed I had to go through them. The window was repaired, however that was short lived because just after the work men left I noticed a massive crack in the window branching away from the handle. It was to be just over year before they eventually came and changed the glass in June 2022. The oven was repaired but broke a few months later, that never got repaired. The plug sockets were eventually looked at when the window glass was repaired in June 2022, they were found to be disconnected from the main power source, however they were not fixed by the time I left. The shower was finally repaired just after I handed in my notice to vacate at the end of June 2022. On top of all that the bathroom sink broke in March 2022 (the drain pipe deteriorated where it joined to the plug hole and broke away completely). This wasn't repaired until June 2022. Throughout this whole period I was chasing up when the repairs would be made and all I would get was "I'm so sorry this hasn't been dealt with sooner, I will leave a note for the maintenance team and they will get back to you". During my tenancy I had two periodic inspections where I was present and made the repairs known and was told the same thing. Also whilst I'm on that I was quite alarmed to get a call one day out of the blue saying "is your partner* not at home?", (*name removed for security purposes) when I said "no she's at work today, why?" , they said oh not to worry it's because one of my colleagues was going to do an inspection and we didn't have a key to the property. It wasn't until afterwards I found that more and more strange A: because they knew I wasn't home and B: because they were asking why she wasn't home. So as far as I can tell, it feel like somebody had physically gone to the property to attempt to visit, I had received no prior notification of an inspection and I never had any complaints or missed payments. I certainly feel that if they had a key at that time then they would have entered the property. The only reason they didn't have a key is when I first moved in the front door lock kept jamming so it was replaced by their maintenance team, the worker said he would take the key to the office to save me doing it. As he was bought in by Beals and he said he was on his way there I thought that made sense. However it transpired they never received the spare key. Eventually after the phone call I gave them a key. Finally, I am currently awaiting my deposit, from what I was told when I handed the keys back on 25th of July, the new tenant should've been in there almost 4 days (from 1st August) and I have heard absolutely nothing since I was told on 25th my tenancy would finish on 31st July, So I rang head office and it turns out the final inspection was carried out on the 30th July and apparently it turns out the report has been sent to the wrong email address..... One last bit of incompetency from Beals perhaps? All in all my time in a Beals property had been nothing short of stressful and irritating and I will avoid them at all costs in future. *update* I have now received a call from Beals and they have contacted the landlord who is currently carrying out repairs to the property and my tenancy is now due to finish on the 7th August with the new tenant moving in on the 8th. I have been told I am due to receive my deposit in full plus 1 days rent.
5/5
TrustpilotA positive experience.
My overall experience of Beals was very positive. I found them extremely easy to work with as they were very helpful at all times. Selling the family home was quite stressful but Beals made the process more comfortable due to their professionalism. I thoroughly recommend them.
Thank you, for reviewing your experience at Beals! The team will be overjoyed to hear your positive feedback :) Our staff are handpicked for their customer service, professionalism, and knowledge. We hope you have a great day.
5/5
TrustpilotAmazing customer service when I was in…
Amazing customer service when I was in a time of need and direction. The branch manager (Kirsty) was so attentive and accommodating and made me feel totally at ease during my time of need. Highly recommend.Thank you Kirsty
5/5
TrustpilotFriendly and honest
Very friendly, polite and honest. They explained things to me and didn't try to persuade me to choose a particular option, I felt I trusted them with their expert knowledge and that they were genuinely interested in helping me.
Hi Joseph, Thank you ever so much for taking the time to review Beal's. The team are pleased to hear this! We hope you have a lovely day! :)
5/5
TrustpilotFantastic Service
Fantastic Service I have a rental property which I let out under Beals fully managed service- they have been really helpful since day 1.Recently had to claim on my landlord insurance and the fantastic Maxine spared no effort liaising with the insurance company- happy tenants and happy landlord as a result. Would definitely recommend them.
Thank you so much for leaving us a review! We are glad that Maxine delivered the best service possible and made your experience with us first class.
5/5
TrustpilotBeal's Team
Beal's Oliver, Tristan, Katie (team) stuck to their task of selling our property through the whole process. Due to economic climate it was a long process. Katie particularly kept both solicitors on task.I would recommend them to sell your property.
Hi William, Thank you so much for sharing your feedback with us. Katie and the entirety of the team were delighted to hear this. We hope you have a great day!
5/5
TrustpilotAmazing service from start to end with…
Amazing service from start to end with Zoe Cook! Very easy to deal with and is quick at responding and ensure all processes are smooth and efficient.
Hi Uzair, Thank you so much for sharing your feedback with us. Zoe was delighted to hear this. We hope you have a great day!
5/5
TrustpilotViewing with Jack (Park Gate)
Viewed a house today with Jack from the Park Gate office. Really lovely guy, welcoming and approachable. Listened to comments and things what we wanted from the property.
Hi Megan, thank you ever so much for your lovely feedback. We hope you have a great day!
5/5
TrustpilotExceptional service from Lucy Watt
Lucy went above and beyond with helping us to move. I recommend her to help you through your move. What should have been stressful was the total opposite. Thank you! There should be a Lucy in every office.
5/5
TrustpilotI was extremely nervous at the start of…
I was extremely nervous at the start of the process, but Hayley was extremely helpful and put my nerves at ease. She was polite and friendly and couldn’t ask for a better experience with a member of staff.
5/5
TrustpilotProperty purchase
We have just purchased a property through beals. After some difficulty, Katie took on our case and was absolutely brilliant. She worked really hard on keeping us updated daily and went out of her way to get the purchase completed, great customer service.
Hi Connor, Thank you so much for sharing your feedback with us. Katie was delighted to hear this. We hope you have a great day!
4/5
TrustpilotHappy with service provided
We purchased a property that was sold by Beal's. They were a little impatient during the process of viewing several houses, but otherwise very accommodating with our second viewing of the property ultimately purchased and have chased up the conveyancers and have been very helpful in getting our questions answered. Good service, would recommend.
Hey Gabrielle, we are sorry about the rocky start you had with Beals, but we are glad that we made your overall experience positive.
5/5
TrustpilotVery impressed with Kirsty and her team.
Very helpful and made the process very slick and stress free. Kirsty was always available when needed and supported us throughout. Much better than others that we have used. Would go back to Kirsty and team again.
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Tell us what you need and we'll put you in touch. Beals Park Gate hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Fareham.
