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★★★★★
241 reviews across 1 platform
4 Bank Street, Falkirk, FK1 1NB
Your Move's Falkirk office at 4 Bank Street is rated 4.8 out of 5 across 241 reviews on 1 platform, including 241 Google reviews rated 4.8.
Every review we hold for the Falkirk office, from every platform, shown as written. First names only.
5/5
GoogleGreat service. Michelle went out of her way to ensure potential tenants had opportunity to view premises. constant support and feedback received throughout the whole process.
Stephen thank you so much for the wonderful review. It has been a fantastic experience to work with you on re-letting your property and I look forward to continuing to assist in any way that we can. Michelle - YOUR MOVE
5/5
GoogleMy first encounter with YourMove was with Lesley from the Livingston branch and right from the off I was impressed with her professional approach and guidance. Time has rolled on and the Livingston branch has gone but Lesley and her team moved to the Falkirk branch. I have just successfully concluded the sale of a second property in what has been a very difficult market. Throughout the whole process Lesley, Lorna and her team have helped keep me calm when things were slow and ensured I was finally able to achieve a fair price for my property. I have no hesitation in recommending Your Move Estate Agents Falkirk.
Hello Alistair ,Thank you for your kind words and taking the time to provide feedback. Equally, thank you for choosing to work with ourselves again- always a pleasure and very much appreciated. Best regards, Leseley and all the team at Your Move.
5/5
GoogleMichelle McKellar has provided quite exceptional customer service throughout my somewhat 'interesting' re-letting journey. Her pragmatism, sound advice and ultimately the speedy positive outcome are a credit to Your Move and herself. Thanks Michelle
5/5
GoogleMichelle, our Lettings Manager is absolutely fantastic at her job. YourMove were very attentive and on the ball throughout our tenancy application …
Luke, Thank you so much for the wonderful review. It was an absolute pleasure assisting you through your application process, and I am sure we will be in contact throughout your tenancy. Always here to assist when needed. Michelle
5/5
GoogleWould definitely recommend Lorna in Falkirk I had a great experience, excellent customer service
Hi Connal, thanks for taking the time to leave such a great review.
5/5
GoogleNow the third time we have engaged the Falkirk rental team to source a tenant. I love working with Michelle and Danni who again provided great market insight and advice, and complete end to end care as well as a good laugh! They are a …
Mark as always it was a pleasure working with you to find a new tenant. The team here at Falkirk always love your visits to the office and inciteful advice on many subject matters - may it long continue. Michelle & Danni - Your Move Falkirk
5/5
GoogleWe used Yourmove to market our property and cannot praise both Lorna and Katie enough for the excellent service they provided. Lorna met us at the property initially and was very informative, friendly and helpful in advising on all aspects …
Hi Linda, thank you so much for your lovely words. Been a pleasure dealing with you in selling your home! Thanks again. Lorna, Katie and the Your Move team.
5/5
GoogleHad the pleasure of meeting and working with Michelle while renting out my flat. She was efficient and professional throughout and made what could have been a stressful situation as easy and straightforward as possible. Would 100% recommend to anyone
Fiona, Thank you so much for your lovely review. It has been an absolute pleasure to work with you in finding you a tenant. Your property is a credit to you and it made my job so simple in finding the right tenant. Enjoy your travels Fiona. Michelle and Danni - Your Move Falkirk.
5/5
GoogleLorna Young, Senior Negotiator has been fantastic throughout the whole process of buying our new home and selling our old one. She went over and above, looking after us, answering my billion questions, providing guidance / moral support and …
5/5
GoogleAmazing people! Amazing staff. They made me feel at home. Being my first time in Scotland, Michelle guided me where to get new things for the house. She later on hooked me with someone who had free house items. Chest drawers, furniture, …
Mariam you made our job so easy, you communicated well and told us exactly what you needed and your timescales. We honestly loved assisting you in finding your new home and we are always on hand to assist moving forward. Wishing you every … More
5/5
GoogleExcellent service from start to finish. Lorna & the team at Falkirk did all the viewings, gave feedback & kept me updated all the way through the selling process. Highly recommend using them.
Hi Julie, Thank you for the great review. Been lovely dealing with you through the sale. All the best. Lorna and all at Your Move Falkirk
5/5
GoogleI’ve recently started letting my property through YourMove. As I’m a first time landlord, I found it helpful that Michelle guided me through the process, answering all questions promptly and patiently. She prepared a lovely ad for my flat, …
Krzysztof, it was a pleasure to work with you in finding the perfect tenant. When the initial tenancy fell through it was frustrating all round, but I truly believe everything happens for a reason and the perfect tenant was found almost … More
5/5
GoogleAbsolutely amazing service from start to finish. Moving into my first flat felt stressful at first, but the team made everything so easy and smooth. They were friendly, professional, careful with all my belongings, and arrived right on time.
Hi Jude, been great helping you buy your 1st flat and we appreciate your kind review. Look forward to working with you again in the future. Thanks again. Katie, Lorna and Leseley
5/5
GoogleYour move at Falkirk are a very professional team , Lesley and Lorna were a great help in selling our home in Livingston, always keen to help and easy to contact , made our sale stress free ! Thanks again to Lesley and Lorna ,would highly recommend using Your move at Falkirk branch
Hi Paul, Thank you for taking the time to provide your feedback, it s very much appreciated. Best regards,Leseley
5/5
GoogleI would highly recommend your move when looking for a new place. I was in touch with Katie and she could not have been any nicer if she had tried. Her customer service and personable nature are a credit to your move.
Hi Hanna, Thank you so much for taking the time to give feedback of your experience and specifically the service received from Katie .It is very much appreciated and a lovely testament to the service we always aim to provide.
5/5
GoogleI can’t recommend Your move enough they were amazing, nothing was a problem at all the Communication was a10+ the service was a10+ and everything else was 10+ thanks for everything Gerry Frame
HI Gerry, thanks for the lovely review. Been great dealing with you once again and look forward to helping you and the family again in the future! All the best. Lorna and the Team at Your Move Falkirk
5/5
GoogleThe Falkirk Team at Your Move are outstanding. From the moment of consideration to completion the sales team are in daily communication updating you on the latest activities . Their expertise and knowledge of how to position your property within the market place is excellent and I would have no hesitation to recommend them to anyone thinking of selling or buying a house. - Gordon Henry is incredible, his detail in customer care is a credit to the companyPositiveResponsiveness, Quality, Professionalism, Value
It really has been a pleasure selling your home Kevin. The whole team here at Falkirk have enjoyed working with you and off course getting to the end product, your closing date and sale!.. Gordon is a very valued member of our team here and always strives to do his very best for every customer and thanks you for your kind words. Thank you again, Marion & Team Falkirk
5/5
GoogleWe were very fortunate to have the lovely Jodi Lamond as the estate agent to the property we bought. From the very start Jodi has been very helpful and very professional. As a very excited first time buyer Jodi helped me along the way with each process as it was all very new to me. For us this house is a house we have been waiting to come up in around a year and with jodi’s amazing help this house is now ours. I honestly can’t thank Jodi enough. If you are ever interested in selling your house then I can’t recommend her enough. Even though we didn’t sell through Rightmove and Jodi she’s is so great at what she does. Lovely vibe also from her colleagues who I also spoke with on the phone. Highly recommend :-)PositiveResponsiveness, Quality, Professionalism
Amazing feedback.... thank you very much for taking the time to let us know how satisfied and happy you were with your recent dealings with us. Jodi is a star! Many thanks. Marion & Team Falkirk
1/5
GoogleAbsolute shambles of a letting agent.would not recommend to worst enemy. Apart from the poor quality maintenance during my stay there and the disgusting length of time it took to get anyone out to fix a problem they also have massively contributed to the ongoing abuse and stress of myself due to their unwillingness to show empathy or care to support in any way. I fled my rented property due to domestic abuse, I begged the letting agency to remove my name from the property and explained the reasons I left for mine and my daughter's safety...they refused. The branch manager that I dealt with Lisa actually told me to my face that when my ex partner was evicted the arrears would be gone and they wouldn't chase me for it, when I asked for this in writing she declined to give it and then flat out denied saying it. I was taken to court and chased for £6000 of arrears that were ALL built up from the month after I left the property. Yourmoves lawyer stated in their case that "I knew the correct procedure to follow to take my name off of the lease and I should have done that"... When in fact they knew I was unable to get my ex to agree to terminating our joint tenancy. They used this to their advantage. Now one year after I have left and not had any access to the property I have been given 14 days to pay arrears that are not mine. Although yourmove has laws they need to follow , I have since found out there were loopholes they could have told me about to help in my dier situation which they didn't. They have also continued chasing monthly despite me not living at the address anymore causing a great deal of stress and anxiety. I will hopefully never have to deal with the company again.
5/5
GoogleJust this week we bought a house through Your Move and have been really happy with the whole experience so far! We originally dealt with Jodi who took us through a virtual viewing before our 'in the flesh' viewing. After being successful on closing date we got to meet Margaret and a couple more of the team when we went to the office to hand in some documents. Everyone we have spoken to on the team has shown a great interest in us and we feel that they are genuinely happy for us! We havent once had that feeling of being sold to, we feel like everyone at Your Move is on our journey with us wishing us every success! We look forward to dealing with them more in the coming weeks!PositiveResponsiveness, Quality, Professionalism
Thank you so much for your kind words. It's always nice to hear about our customers experience and really helps us stay on top of whats important. We will continue the journey..... Many thanks. Marion & Team Falkirk
5/5
GoogleExcellent, friendly, helpful service from Lorna & the rest of the team. Always on hand to offer support and guidance. Would highly recommend
Thank you Shannon, been great to deal with you both during your sale and always here for you. Thanks again for the lovely review. Lorna and the Your Move Team
5/5
GoogleWe had a great experience with Your Move and Michelle in particular as was very helpful in our situation in securing tenancy for my niece. Highly recommend.
Thank you for your lovely review, it was a pleasure to assist you all and as always if we can be of any assistance please dont hesitate to ask. … More
5/5
GoogleWe needed to rent and move at short notice and the Your Move team were great. Fiona kept us updated and kept things moving along quickly; she made the whole thing very straightforward and hassle-free. Would recommend
Hello Frank, Thank you very much for taking the time to comment on your recent experience with Your Move Falkirk - and your special mention of Fiona. It is very much appreciated. Very best wishes in your new home, Leseley and all the team .
5/5
GoogleI have been looking to rent a property since returning to Scotland after many years abroad. I have my own feelings about estate agents and usually they are not very good. I contacted a few estate agents on my return and found them to be a mixed bag. I popped into your move in Falkirk even though I am not looking in that are. I am sorry I was given a couple of names but didn't take them down which was my own fault but please accept my apologies for that. The first girl I spoke to was heavily pregnant, she was lovely made me feel welcome and I felt that she gave me all her attention while I was there even though I did say I was just looking for some advice. There was a girl called Gillian she was one of the managers, she gave me fantastic advice about renting and things that have changed in Scotland since I have been away. What made this service extra special was that both these girls cleary understood that they were not getting a sale from me but were both still very willing to help. You almost made me want to move to Falkirk so I could do business with you guys. I did say almost lol. Thanks for a great service and starting to change my mind about estate agents. Robbie
Thank you so much Robert. Always here to help and guide our customers. Kind words! Marion & Team Falkirk
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Your Move's Falkirk office has 241 reviews across 1 platform: 241 on Google.
Your Move Falkirk is rated 4.8 out of 5 across all 241 reviews, and 4.8 out of 5 on Google from 241 reviews.
Your Move Falkirk, 4 Bank Street, Falkirk, FK1 1NB.
