Every review we hold for the Falkirk office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat support from The Suffolk Office
We used Sharnie & Sophia from the Suffolk Office to successfully sell our house last year. From the initial visit for the valuation to the completion of the sale they held our hand the whole way through. They were very proactive in selling our house & didn't just wait for the internet & Rightmove to do their job for them.They were most supportive through the whole process & especially the problems caused by Covid-19We are not planning on moving house for many years to come but would use them again in a heartbeat
P1babe · 4 January 2021
★★★★★ 5/5
TrustpilotService above and beyond
Sarah and Fiona went above and beyond to secure our sale. We can't thank them enough for all the hard work involved in negotiating on our behalf. They make an amazing team.
Chris · 3 November 2020
★★★★★ 5/5
Trustpilotmy experiences with Ascot Branch are…
my experiences with Ascot Branch are very good because of unlimited help we received from the staff especially in emergency situation and particularly Mrs Philippa Ives Landlord of 34 High Street -ASCOT
Gamal · 6 October 2020
★★★★★ 1/5
TrustpilotVery Little Effort Made :-( - Odiham Branch
Poor Customer Service, be careful if you are planning on offering in a competitive market and have indicated such in an email a few hours after viewing as they will make very little effort to contact you urgently. They won't reply to the email. They won't call your landline, they will call a mobile that doesn't connect and leave a message apparently! Doesn't seem much effort either for the fees charged to the vendors either!
Laura · 28 July 2021
★★★★★ 1/5
TrustpilotWorst company to rent an apartment from. Pure theft.
This is the worst company I have ever rented from (and I have rented from many). They are unprofessional, do not care if you are robbed or had your apartment broken into, and finally will always support the landlord regardless of the circumstance. My apartment was robbed and they told me I could not break my contract and leave as the lardlord and struttandparker denied me so. I reverted to using my break clause (which I initially forced into the contract) which took place in a few months. The apartment I entered was not clean, furniture broken and damaged and they would not change it, and also not to mention their managing company trying to enter my apartment on multiple occasions using their keys while I was inside. This is a terrible money hunting company and I will never recommend them to anyone ever...
Nabil · 23 March 2020
★★★★★ 5/5
TrustpilotAn absolute pleasure
After a terrible experience trying to purchase a property with another agent in June last year, meeting Gina Simpson (from S&P in Herts) was a breath of fresh air. Every query we raised was answered within 24 hours and she seamlessly navigated our purchase from start to finish. Always available, ever professional and just a genuinely lovely person. We cant wait to see her again next week to get the keys to our new family home!
Rachel · 19 January 2021
★★★★★ 5/5
TrustpilotI have been a landlord client of the…
I have been a landlord client of the company for several years. The fees charged for property management are worth every penny, and considering the nature of the task in hand (keeping both landlords and tenants happy) the staff do an absolutely brilliant job. In particular I am always delighted with how quickly I receive statements around this time of year when my tax return is being completed and I usually need the information yesterday!
Alexander · 28 January 2021
★★★★★ 5/5
TrustpilotTop rate professional service
Top rate service. Very professional handling of a particularly tricky purchase as well as our sale. Couldn't recommend Fiona and Sarah highly enough
TCS · 22 October 2021
★★★★★ 1/5
TrustpilotInnept and incompetant - Market Harborough
I had my house on the market for the past 7 months without one single viewing or inquiry.S&P provided no communication or acted proactively to sell the house. They even charged me £400 for the privilege of having photos taken.So after having no results I provided a months notice to terminate. However in breach of their own terms they removed my property the following day!I contacted their Head Office and they didn't even acknowledge and reply to my inquiry.Never again!!
Mr · 11 March 2019
★★★★★ 5/5
TrustpilotExcellent professional service
Excellent professional service from Fiona and the team at Salisbury. I felt I was treated as an individual in a friendly and caring way.
Jacqueline · 21 July 2021
★★★★★ 1/5
TrustpilotNo Show at Viewing
We had been in contact with Alison Gunning-Stephens at the Ludlow office by email for several weeks and had arranged a viewing in Clun. We were coming up from London and had given her our hotel name (we didn't have a UK mobile, but did have an overseas phone) and she had our email address as we had been in constant contact. She knew we were taking the early peak-time 6:30 am train from London, hiring a car in Ludow to meet her at the property for 11:00 am. We had email access on the train and I emailed her to confirm but no response. We arrived at the property and no agent. I rang her office only to be told that the property is under contract. Thanks for letting us know. We had been in London for three days prior and had email access the entire time. I am a UK citizen and we plan to move back to the UK and are less than impressed by this company. They have yet to give us an explanation for their inconsiderate and incompetent service.
Linda · 9 May 2018
★★★★★ 5/5
TrustpilotOur sale was full of excitement
Our sale was full of excitement, both Sarah and Fiona were constantly on the ball helping us through the maze.I highly recommend Strutts.
Graham · 13 July 2021
★★★★★ 1/5
TrustpilotSamuel Gibson from the Morpeth office …
Samuel Gibson from the Morpeth office came to view our property in April 2017. Whilst there he quoted 1.5% commission. We felt obliged to market the property with the agents we had used for our rentals, as we had to go through a court process due to damage the tennants had caused. No success with the sale but we have finally won the court case! Just called Samuel back now to ask him to take on the sale and he wants 2%. As he put it "that was then and this is now". What a tool!
Steven · 19 September 2017
★★★★★ 5/5
TrustpilotDealing with Strutts has been very…
Dealing with Strutts has been very concise and without fault. They have delivered on tenant within a week of going to market. I'm a happy client.
Jamie · 29 September 2020
★★★★★ 5/5
TrustpilotGreat from start to finish
Great from start to finish. Andrew and his team at Sevenoaks combine professionalism and friendliness to deliver a smooth and enjoyable property transaction.
Pete · 24 March 2021
★★★★★ 5/5
TrustpilotI needed a valuation of my property…
I needed a valuation of my property with or without part of the garden that I wanted to sell to a neighbour. The agent visited and gave me a really useful informal valuation, for no charge. He backed up his valuation by comparison with another property sold recently nearby. I was confident that the valuation was accurate and unbiased. I'm really pleased with the service - thanks very much.
James · 15 August 2021
★★★★★ 5/5
TrustpilotS&P were instrumental in the purchase…
S&P were instrumental in the purchase of our new house. The transaction was really well run by lead Simon Backhouse - responses were timely and constructive and once the deal was struck then a real help in guiding the transaction through to a successful close. if we came to sell then we would have to think very hard about looking further afield for an agent and their area coverage is impressive.
Stuart · 16 March 2021
★★★★★ 1/5
TrustpilotS & P aren't listening !
I am continually bombarded by unsolicited mail regarding my house being on the market in Mid Cheshire.The house has not been on the market since 1978 !After last mail I emailed Adam Palmer to desist from sending it. Doesn't seem to have worked as yet again-another one falls on my hall carpet !
Tony · 7 June 2023
★★★★★ 5/5
TrustpilotEd Church was great
Ed Church was great! Sold property quickly and without any drama. Very professional.
Aurora · 25 June 2022
★★★★★ 5/5
TrustpilotGina kept things moving
Gina kept things moving, reminding all parties of any matters that needed attention, so I never had to have concerns.
SHARAN · 1 April 2021
★★★★★ 1/5
TrustpilotWouldnt do any work with this firm in…
Wouldnt do any work with this firm in the future. Took months to pay a small invoice for works carried out at one of their managed properties. Kept asking to change the invoice address, all squabbling between each other who's department had the authority to issue payment. Complete circus full of clowns.
Oli · 26 April 2023
★★★★★ 5/5
TrustpilotExemplary service from Sevenoaks
Victoria, Richard and the team at Sevenoaks were true professionals, displaying great expertise and patience. First rate and thank you.
Gavin · 6 March 2021
★★★★★ 5/5
TrustpilotGreat experience all round
Great experience all round. Christine has been amazing and is very quick in responding to any questions. Very professional.
Customer · 13 March 2021
★★★★★ 1/5
TrustpilotRude staff
I showed Interest online about letting a property owned by Strut and Parker but the phone manner of the agent immediately put me off. She treated me like I was hugely inconveniencing and was just down right rude. Noped out if that and they just lost my business! This was in oxfordshire
Miss · 20 January 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
