Every review we hold for the Exmouth office, from every platform, shown as written. First names only.
★★★★★ 1/5
FacebookEfficient when you’re moving in to one of their rented properties, I’ll give them one star for that. When you’re moving out however, it’s the total opposite.
-We had no reply when we submitted our notice to leave except an automated email to advise that another department would be in touch. They never got in touch.
-Your Move didn’t inform our poor landlord that we were moving out, he found out from us just over a week before we vacated the property. That made for a very awkward conversation and neither of us should have been put in that position.
-They arranged several viewings and didn’t inform us until the day that they were happening - despite the fact that legally they are required to provide a minimum of 24 hours notice. When I queried this on the phone, I was nonchalantly advised that another member of staff ‘should’ have let us know. The woman I spoke to could not have sounded like she cared less if she’d tried and provided no apology.
-We handed in the keys over two weeks ago and new tenants have moved into the property. Despite this, we are yet to hear anything about receiving our deposit back, which is over a thousand pounds. We emailed them to chase it and was told another department would be in touch. SUPRISE, they haven’t been in touch and we still don’t have our deposit. It’s inexcusable.
I strongly do not recommend using Your Move, they are absolutely awful.
Michaela · 9 August 2020
★★★★★ 1/5
GoogleEfficient when you’re moving in to one of their rented properties, I’ll give them one star for that. When you’re moving out however, it’s the total opposite.
-We had no reply when we submitted our notice to leave except an automated email to advise that another department would be in touch. They never got in touch.
-Your Move didn’t inform our poor landlord that we were moving out, he found out from us just over a week before we vacated the property. That made for a very awkward conversation and neither of us should have been put in that position.
-They arranged several viewings and didn’t inform us until the day that they were happening - despite the fact that legally they are required to provide a minimum of 24 hours notice. When I queried this on the phone, I was nonchalantly advised that another member of staff ‘should’ have let us know. The woman I spoke to could not have sounded like she cared less if she’d tried and provided no apology.
-We handed in the keys over two weeks ago and new tenants have moved into the property. Despite this, we are yet to hear anything about receiving our deposit back, which is over a thousand pounds. We emailed them to chase it and was told another department would be in touch. SUPRISE, they haven’t been in touch and we still don’t have our deposit. It’s inexcusable.
I strongly do not recommend using Your Move, they are absolutely awful.
Michaela · 26 July 2020
★★★★★ 5/5
GoogleFor me the Exmouth Lettings team of Kayley and Tia are exemplary. As landlords living far from our property the ladies are our eyes and ears and my husband and I trust them implicitly.
The Your Move Exmouth team have been fully managing our property for almost 12 years now and we do not hesitate in recommending them for a five star service and treatment, with us, with our tenants and with the wider Your Move team.
Thank you Exmouth... and may we all shine in 2020....
Kindest Regards to you and the team from me and my family
Cheryl Godfrey-Ross
Cheryl · 26 January 2020
★★★★★ 5/5
GoogleI have recently been in touch with your move to set up rented accommodation for my brother in law. I can honestly say it was the most easiest, stress free process. All done online and only a total of 10 mins spent in the branch. I have a 1 year old and run a nail salon so time management is crustal and Kayley was absolutely fantastic dealing with everything for me to fit around my busy schedule. Can’t recommend them enough. The house is spotless, tea, coffee, milk and biscuits all left on arrival in the kitchen. I give them 10/10 well done ?? x
Emma · 10 December 2018
★★★★★ 5/5
GoogleVery impressed with the staff of YOUR MOVE Exmouth Branch. I found them to be professional and enthusiastic at all times in assisting us to sell our house. It was only on the market one week before we had a formal offer (for the asking price)!
Particularly, I would like to thank Katie for her enthusiasm and likeable interpersonal skills; which I am sure helped us in securing a buyer so quickly.
A very good service, highly recommended.
Nigel · 10 December 2018
★★★★★ 5/5
GoogleI would like to say a massive thank you to the Your Move office for helping assist us with the purchase of our flat. Circumstances proved difficult at times and they were always so supportive. I would particularly like to thank Katie from Exmouth as she helped us from start to finish and was so patient and kind. I couldn’t fault her communication and even helping us find contractors when it had completed x
Deborah · 10 December 2018
★★★★★ 5/5
GoogleKayley and Tia were very helpful along the way providing all the information I needed no matter what it was. They have emailed me back within a few hours with reassuring information that always would answer my questions. So kind to speak to on the phone and an easy process to getting my new flat! Everything was sorted within a week and my moving date is tomorrow!
Gracie · 20 June 2020
★★★★★ 5/5
GoogleYour Move Exmouth have been excellent with the sale of my property from start to finish. They kept me updated throughout the process. A special shout out to Katie Smith who I have to say was professional committed and relentless with her support and communications to ensure that I had a smooth sale of my property. A real credit to Your Move and herself. Thank you.
Sean · 2 June 2019
★★★★★ 5/5
GoogleYour Move Exmouth have been excellent with the sale of my property from start to finish. They kept me updated throughout the process. A special shout out to Katie Smith who I have to say was professional committed and relentless with her support and communications to ensure that I had a smooth sale of my property. A real credit to Your Move and herself. Thank you.
Sean · 10 December 2018
★★★★★ 5/5
GoogleI dealt with a lovely women called Molly, I was going through the process of trying to find a place to rent. Molly always updated me on new properties on the market and kept in contact with me. She made my property search so much easier and stress free. I highly recommend Molly at Your Move. Such brilliant service.
Toby · 16 January 2021
★★★★★ 1/5
GoogleI viewed a property with these people and I checked with them I had sufficient income, my pensions. I was informed that I was so I parted with £350. A week went by and nothing, so I phoned and was informed I had failed referencing, never happened in my life. I began dialogue with them asking for a report as I could not find any reference to a credit check on my Experian account. I had sufficient funds as I was given a mortgage shortly after,by Nationwide no problem. I never got satisfaction from Yourmove in Exmouth and was treated with indifference, they said I signed to acknowledge that the tenant fees were non refundable. I consider them to be dishonest and disreputable to put it mildly. They eventually returned £90 and said it was a gesture of goodwill, I never did get the report which supposedly said I failed and I do not believe it exists. Furthermore they did not even have the professionalism to notify me, they just stole my hard earned cash, bullies in my opinion.
Robert · 13 January 2019
Agent replied
Hi Mr Lamerton,
Thank you for your review. As stated at the time of your application in 2016, our reference system treated you fairly and a failed reference on the property will not affect your suitability to rent a property in the future. You were also sent your referencing report in a response to your Stage 1 complaint. We were very open about our fees for the reference and these fees are displayed in branches and are in line with trading standards. If you have any other concerns, please don’t hesitate to get back in touch. Kind regards, Your Move
★★★★★ 5/5
GoogleI have been working with Tia for a long time. I have always found her professional and trustworthy. When she deals with my house, I feel that she acts on my behalf and represents me. What is very important for me is trust and this is what I found in her. She is a real asset to her company. Thank you Tia
Anissa · 12 August 2019
★★★★★ 5/5
GoogleA massive thank you! My time finding a flat hasn’t been the most straight forward. It’s come with a lot of stress and disappointment, but the Your Move team have been absolutely brilliant. I can’t thank Katie enough for her continued support. Even to this day, I’m not looking and she still calls to check in. Brilliant!
Adam · 10 December 2018
★★★★★ 5/5
GoogleFantastic estate agents! So friendly and very responsive to any issues, questions or problems. Managed our tenancies with attentiveness and personal care. Highly recommend, especially for students. Also huge thank you to Kayley, our star agent who we are so grateful to have and YourMove are lucky to employ!
Esme · 4 October 2020
★★★★★ 5/5
GoogleHighly recommend Kayley and Tia in the Lettings team. They are extremely helpful friendly and know the local market., Kayley has been very helpful in visiting the property and confirming what work needs to be done and then reviewing the completed work. I value her opinion and trust the team.
Lucy · 25 February 2020
★★★★★ 5/5
GoogleKayley has been super helpful and friendly when arranging a viewing and was very clear about the paper work we needed to supply. If I had a question I could always call and get a response the same day. Thank you for your help
Lucy · 26 September 2020
★★★★★ 5/5
GoogleMe and my partner have used Your Move to see us through to the right home for us. Kayley was very informative, helpful and happy which really made things easier for us, couldn't of been happier with our decisions and the assistance of Kayley. Thank you.
Daniel · 1 September 2019
★★★★★ 5/5
GoogleWe had a difficult situation, selling a house after the death of our parents. The team at Exmouth, particularly Gary and Katie, acted with great professionalism and sensitivity to our circumstances and made the process as stess free and stright forward as possible in the circumstances.
Chris · 14 January 2019
★★★★★ 5/5
GoogleTia and the team have been very professional throughout the whole process. They have kept me informed at every step and always returned my calls. They have arranged all the checks and inspections. Full Marks.
Steve · 17 April 2021
★★★★★ 5/5
GoogleI have to say the Your Move Exmouth team have been exceptional helping us sell and buy a house. Garry and particularly Katie were brilliant from the word ‘GO’! They’re a credit to the company and I would recommend to anyone!
Sam · 13 February 2019
★★★★★ 5/5
GoogleI cannot rate Garry, Katie and the team at Your Move highly enough. With their hard work, patience and diligence we were able to sell our very problematic flat with a very satisfactory conclusion for all concerned..
Joan · 13 February 2019
★★★★★ 5/5
GoogleI recently dealt with Hannah in the lettings department and couldn't be happier with the friendly, efficient and professional way in which she assisted me with securing a rental property. Thanks Hannah!
Caroline · 1 December 2019
★★★★★ 1/5
GoogleWhere do I start with this supposed rated company..Having had them deal with renting our property while overseas and having a tenant leave our property damaged and with unpaid bills in April,here we are August back in the country still having to chase our claim of deposit! They have been unhelpful to say the least never returning our phone messages or emails which we left on numerous occasions absolute disgrace!..PLEASE BE WARNED if you are thinking of using this company and branch for rentals.
Richard · 1 September 2019
★★★★★ 1/5
GoogleWhat can I say about this awful estate agent, well, plenty actually. Having been a student for 5 years and dealt with plenty of letting agents I can say confidently that Your-Move managed to be far far worse than any student letting agent - which is impressive. I was lied to when viewing the property. The property was in major disrepair and all I was told by multiple Your-Move employees was "sorry but the landlord is our client and we act in their best interests". No due care and attention is placed on tenants. Which you would find odd being that their fees are extortionate. I have recently taken their landlord to court and won - it was mentioned that the letting agents role in this case was unimpressive to say the least. I wouldn't sell, rent or even consider working with your-move or any of the countrywide agents of which they are part. The agent is now being reported to trading standards over the tactics they use to encourage tenants into flats - mainly the false promises.
Mark · 1 September 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
