5/5
GoogleThe team at Bradleys Exmouth have been excellent throughout the sale of my property. They are friendly, efficient and easy to deal with. My experience was of a smooth process handled professionally throughout.
Trusted Agent profile · Exmouth
Bradleys Estate Agents Exmouth reviews
★★★★★
87 reviews across 2 platforms
33 Rolle Street, Exmouth, EX8 2SN, EX8 2SN
Bradleys Estate Agents's office in Exmouth, at 33 Rolle Street, is rated 4.0 out of 5 across 87 reviews on two platforms, including 68 Google reviews rated 4.6.
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Reviews
Every review we hold for the Exmouth office, from every platform, shown as written. First names only.
Google4/5
GoogleWe were selling during a difficult period due to misinformation about stamp duty being removed or changed and as such there were many less people looking to move. I would like to thank all the team at Exmouth Bradley's, but with special mention of Bailey and Hannah who work hard to keep a difficult sale alive. Thankfully they saw it through to a sale.
5/5
GoogleHaving purchased a house through Bradleys Estate Agents in Exmouth, I would recommend for both purchase and sale. From the initial stages of viewings and offer, through support to ensure a swift and trouble free completion, we found Lisa and the team to be supportive, attentive, quick to respond and lovely to deal with overall. Nothing was too much trouble which left us confident around our Purchase, Many thanks Bradleys.
5/5
GoogleI have very much enjoyed dealing with all of the Exmouth Team, always providing a excellent Marketing and Customer Service, also updating me regularly with potential viewings over the period the Bungalow was for sale. Thank you Paul.
Agent replied · 9 November 2024
Thank you for your review, we truly appreciate it!
5/5
GoogleThe Best estate agent I have dealt with by far. everyone enthusiastic and great fun to work with. nothing too much trouble, a true team effort
5/5
GoogleWould thoroughly recommend Bradley’s. From the initial viewing and valuation of our house they were efficient, knowledgeable and friendly. Special mention to Christian and Fiona who are exceptional
Agent replied · 9 November 2024
Thank you for your review, we are so pleased you are happy with the service from Christian, Fiona and the rest of the Bradleys team!
1/5
TrustpilotNo human element here...
Saw a property to rent that looks ideal so clicked online to arrange a viewing. Took about 30 minutes to complete their registration as I had to open an Experian account to get my credit score - among other things! This was the first agency I had tried so assumed this was standard these days - it's not. The property I want to view does not allow children so while I currently have a 'child' as she is 17, she will be 18 in a couple of weeks - so by the time we move. Rang to get advice on how to complete the form and got an automated message redirecting me to fill in the online form! No space on the form to clarify any individual circumstances. Completed form and didn't hear back by weekend when I was hoping to view property. Sent email but understand it can take a day or 2 for a reply so found a customer services number - phoned hours before they shut and got automated message that operators were all busy and I could choose to hold. I held and just a minute later got a message that my call could not be taken and to call another time -no option to continue holding. The property I'm interested in was reduced in January and I thought initially this was due to lack of interest or something not obvious from the advertisement. I'm now inclined to believe it is due to noone being given the chance to view it! This is ridiculous. I have jumped through hoops to try and get a viewing, I am a reliable and honest tenant and have been in my existing rental nearly 7 years. I won't be renting through Bradleys now even if they do get back to me as I don't feel they are serving tenants or their landlords with this overly restrictive gatekeeping and do not trust that they would deal with any tenancy issues adequately in the future.
1/5
TrustpilotVery poor customer service.
I would have given a rating of zero if possible, but 1 star is way above what this company deserves. We used them as a letting agent for several years and our experience was of very poor customer service, usually just telling us what they thought we wanted to hear, when in reality they were not accurately reporting the condition of the property. The tenants were dirty and lazy, but none of this was reported in the periodic checks carried out by Bradley's. Even when there were problems with the state of the property, these were played down or even not reported to us. It took a visit in person by myself to see the poor condition and damage to our property, by which time eviction proceedings were under way. When the tenants eventually left, the check out report was carried out and not even dated, so there was no accurate proof of the condition of the property on this date. When asked about this, the staff became very defensive. This impacted on us, as the considerable damage and neglect to the property could not be fully claimed for, leaving us out of pocket. When trying to submit a claim to retain the deposit, Bradley's were of no help whatsoever, leaving us to do it all. Think very carefully before you use this company as a letting agent.
5/5
GoogleCouldn’t recommend Bradley’s Exmouth enough. Ben captured our home beautifully which we think helped to sell our home so quickly. We lost our first buyer, but Bradley’s were quick to find another meaning we didn’t miss out on the house we were buying. The communication throughout has been excellent and we were always kept informed and updated. A huge thank you to all the team, we will definitely be using you again in the future.
5/5
GoogleThe team in Exmouth were fantastic in dealing with our sale, as well as communicating with the other agents and solicitors in the chain We cannot recommend them highly enough especially Damon, Lisa, and Fiona
5/5
GoogleWe are about to complete on our house through Bradleys after first putting an offer in back in August. Although the purchase journey has been long and stressful, Bradleys have kept us informed and supported throughout the whole process. We have appreciated the quick responses, the honestly and the help in pushing things along when necessary. Special thanks goes to Fiona who is knowledgeable, friendly and super easy to deal with.
Agent replied · 9 November 2024
Thank you for your review, we are so pleased you are happy with the service from Fiona and the rest of the Bradleys team!
1/5
TrustpilotNot impressed.
Not impressed. Tried to rent via rightmove so called them. The phone number is just an automated system that directs you to their website and therefore useless. Went to their website: you can't even request more information without entering loads of personal details into this. As part of this Bradleys require you to send through an Experian credit check and you can't progress without it, this means you have to create an account with Experian too or other credit check agency... and accept all their terms and conditions... Still, I ploughed on, completed a credit check and then go no response at all! Utter waste of my time. Went back through right move to contact them, i.e. seemingly the only way to message them. Got a response telling me to go to their website and fill in all my details again! Responsed to the email informing them that I had already done so and guess what? The email system is no-reply. Shameful, hence this review. I can only speak from personal experience, maybe they are great if you are a landlord or selling property but as soon to be both, I will not consider them for either purpose if this is how their tenants are treated.
1/5
TrustpilotWe are looking for a new home to rent
We are looking for a new home to rent, we were advised to try Bradleys Having contacted and registered with many estate agents in the south west of England we found all of them to be easy and straightforward to register with, but Oh My God when you get to Bradleys, you should dump them immediately. After a few minutes in to the registration form the information they require becomes beyond belief, they even want to know how much savings you have. That’s totally obnoxious and none of their business. We can understand that they require certain information but not this just to register for information on lettings (no other letting agency requests to have your private and personal information just to register or even getting info on properties to let in their portfolio ). BRADLEYS you are too big for your boots. And by the way you have the worst web site to navigate in the market. Pay someone to help or get a grown up to help you.
1/5
TrustpilotDon’t sign anything without getting advice
I would advise anyone to steer clear of Bradleys if you expect any level of service or communication. We have been on the market with them for 18 months with only a handful of viewings. I haven’t heard a word from them since April, The For Sale board blew down in February. I reported this but no one has ever been around to put it back up. I have now decided to remove our property from their marketing and have now been told they expect me to pay them £600. I presume part of their strategy is that even if they don’t manage a sale then at least will get £600. This seems a very risk free and lazy way of making money for what is supposed to be a Company working for their customers. I have checked with 4 other Agents out there and none of them operate this way. Do your research and don’t sign anything without checking elsewhere first.
5/5
GoogleI would like to thank branch manager Lisa Findel-Hawkins for her professionalism and dedication to securing a rental property at short notice. Between travelling 3.5 hours to make viewings and working full time, I struggled to find local properties for my new job; Lisa went above and beyond to help us out and we are very grateful! I would definitely recommend Bradleys estate agents.PositiveProfessionalism
1/5
GoogleLooking to view a property to rent in exmouth has been almost a week since I put in a request not heard nothing. You would think they would send you a courtesy email to say if there not interested. Also tried to ring the office impossible to speak to someone or get through but they look like they have nice properties but no one gets back to you
Agent replied · 9 November 2024
We do apologise for any delay you have experienced. We have been receiving hundreds of requests for each property we market to let whihc has been extremely hard to process whilst keeping every interested person informed. We are working with various digital tools to assist our people to ensure this changes. We wish you every luck with your home search.
1/5
TrustpilotUnfortunately their maintenance service…
Unfortunately their maintenance service for existing property doesn’t work ! No help or unavailable No service etc
5/5
GoogleProfessional and supportive throughout the selling process actively pursuing all participants in the chain to ensure a timely and successful completion.
5/5
GoogleThe entire Bradley's team are excellent, that also includes the financial management and the solicitors, everybody was very helpful.
5/5
GoogleThank you to the whole team at Bradley’s, Exmouth - our purchase was challenging due to the long chain leading to our transaction - Fiona, Lisa and the Exmouth team helped immensely, their tenacity and diligence helped us to complete and we are very happy with our new home.
2/5
TrustpilotThey won't answer any question…
They won't answer any question regarding a property if you don't feed first their database with your personal details. Clearly they don't care about privacy in an age when AI bots are all over data mining information.
5/5
GoogleThis Estate Agents were absolutely fabulous from start to finish. From Harry showing us around the properties, who was very knowledgeable and understood exactly what we wanted - to Fiona, who is an absolute asset to Bradley's and getting everything pushed forwards under some really difficult setbacks. We were so pleased with them and recommend them to anyone, buying or selling. These are your people!
5/5
GoogleWhilst we have yet to complete our purchase, we have been very impressed by the professionalism and attentiveness of Hannah Walker, who has handled us throughout. She has been hugely helpful with local knowledge, as we are moving from out of the area, and conducted the negotiations promptly and diligently. We couldn't ask for more.
5/5
GoogleI sold 2 properties through Bradley's after they were recommended by a close friend. The service and contact by everyone at the branch was amazing throughout and would always be my first and only choice if I was to buy or sell again. Thanks to all the team!
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Tell us what you need and we'll put you in touch. Bradleys Estate Agents Exmouth hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Exmouth.
