Every review we hold for the Exeter office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI lived in a property managed by Whitton & Laing for one and a half years. The few maintenance issues which cropped up during that time were dealt with without hassle, even in our new socially distanced world.
All queries and correspondence related to the letting were handled quickly, friendly and professionally. I will definitely be considering using their services in future if necessary!
Rich · 7 July 2021
Agent replied · 7 July 2023
Hi Rich, thank you for your kind words which I will pass on to the girls. We live in tricky times so it’s nice to be appreciated, thank you.
★★★★★ 5/5
GoogleVery professional company to deal with. We have a long association with Whitton & Laing and they carried out the sale of our property this year. Excellent to deal with and all the staff are knowledgeable and helpful. Nothing was too much trouble. Many thanks to them all.
Richard · 14 April 2023
Agent replied · 7 July 2023
Dear Richard
Thank you so much for your most kind review for our lettings team, they do work hard to provide the best service they can and so your words are very much appreciated.
★★★★★ 4/5
GoogleI've been a shared owner of a block in Exmouth for 5 years and W&L have been our managing agents for most of that time. Working with W&L has been positive experience, they are professional and reasonable and do what is needed to make ownership sustainable, affordable and enjoyable in spite of challenging times and difficult clients. If you need a professional management team, these are the guys for you.
Mick · 15 October 2023
★★★★★ 5/5
GoogleHaving had a great experience previously, I chose Whitton and Laing to manage my house sale. From start to finish the service I received was faultless. Not only were processes managed efficiently and on time, but always with a level of …
Jane · 14 April 2023
Agent replied · 7 July 2023
Thank you so much Jane, your positive feedback is very much appreciated and we are so pleased everything went to plan in the end. It has been a pleasure to act for you.
★★★★★ 5/5
GoogleWhitton and Laing have been managing our property in Topsham for a number of years.
We are very pleased with their professional service. They are efficient when dealing
With maintenance issues and their professional and high levels of communication ensure
Any concerns are dealt with straight away .we would recommend using them as Managing
Agents.PositiveProfessionalism
Jeanette · 26 August 2021
Agent replied · 7 July 2023
Thank you so much for your kind words - The team work hard to do the best they can and it is nice to be appreciated especially during these very trying times!
★★★★★ 5/5
GoogleWe had a first class experience selling our property through Whitton & Laing. The service was highly professional, responsive with excellent communication and sensitive at every step to our needs.
The valuation was realistic and expert guidance was given on accepting offers.
What we found outstanding, however, was the experience behind the service resulting in attraction and identification of the right buyers and very smooth onward progress.
We felt ourselves to be in totally safe hands throughout, and have no hesitation in recommending.
Peter · 7 July 2022
★★★★★ 5/5
GoogleA complete 5 star service taking all the stress and worry away from us.They just got on and sold the property as they said they would but kept us informed when required to do so. Would have no hesitation in using them again.PositiveResponsiveness, Quality, Professionalism, Value
David · 26 August 2022
Agent replied · 7 July 2023
Thank you so much for your positive review, we are delighted that everything worked out well for the sale, we always do our best for our clients so thank you.
★★★★★ 5/5
GoogleAfter renting a property off of Whitton & Laing for 13 months I can vouch for the professional manner in which all transactions were dealt. The move in and out was seamless and the speed to which any issues were resolved was impressive. I would recommend them as a rental company without hesitation.PositiveProfessionalism
Lee · 26 August 2021
Agent replied · 7 July 2023
Hi Lee, many thanks for your very kind words. All of the team in Lettings work very hard to make the whole rental process as smooth as possible and praise is most welcome thank you.
★★★★★ 1/5
GoogleTo be honest, I was not happy with the service. Always late replies to my emails which show their care for their tenants. Plus, the landlord was increasing the rent regularly without doing any investment at all; these were so annoying. I had to move...
Cevdet · 25 August 2024
★★★★★ 1/5
GoogleAvoid like the plague. If you’re looking for block management services, I cannot suggest enough to look elsewhere. I am unfortunate enough to live in one of their managed buildings and cannot say anything positive about the maintenance and …
Vik · 14 April 2022
Agent replied · 7 July 2023
We are very sorry that you have seen fit to leave a review of this kind. Your landlord ought to have informed you in the first instance that works were going to occur and that you would need to temporarily move your vehicle. Once Western … More
★★★★★ 5/5
GoogleWe decided to rent our house out with Whitton and Laing and we have had exceptional service from both Lianna and Katie. They have been professional and conscientious whilst dealing with our new tenants and ourselves. We would highly recommend their services.PositiveResponsiveness, Quality, Professionalism
Jennie · 26 August 2021
Agent replied · 7 July 2023
Good evening Jennie, thank you for your kind words, it is always boost when people take the time to say when they’ve received good service. Lianna and Katie always do their utmost to provide the best service they can and in these very trying times this is not always easy!
★★★★★ 1/5
GoogleCalled up today to discuss potentially booking a viewing of a property. When politely enquiring as to whether house viewings were currently being completed with the current Covid pandemic in mind, the gentleman on the phone laughed and proceed to reply in a very condescending tone about how estate agents 'have been working over the last 6 weeks'.
He did not offer any helpful advice for viewing properties at this time, nor did he request to take any of our information / enquire further into the property we wished to view.
I am disappointed with the lack of professionalism and politeness, especially at a time in which we all have to question and think about our usual ways of working.
Unfortunately we really liked the property in question, but will not be taking this further due to the lack of professionalism at the first point of contact with Whitton and Laing.NegativeProfessionalism
Charlotte · 26 August 2020
★★★★★ 1/5
GoogleThey are very disorganised and communication with them is very difficult. They have delayed flat repairs by not forwarding on the fact that the insurance company needed futher documentation by 6 weeks! If you want anything done it requires a lot of chasing and and they do not look after properties well. They do the bare minimum required by a management company.
When one of the property owners didn't pay his management fee they just requested the other owners to pay his debt instead but a year on they can't find the record of why that amount of dept was added to my account.
Izabela · 7 July 2020
★★★★★ 5/5
GoogleI have trusted Whitton and Laing with my lettings properties for many years. Vetting of prospective tenants is thorough and I have secured several excellent tenants; many of whom have stayed for several years. They respond quickly to any concerns raised by tenants and often attend to any necessary works without the need to contact me; using their own preferred tradesmen. I consider their management of the relationship between tenants and landlord to be professional and fair to both parties and would have no hesitation in engaging them on further occasions.
Andrew · 7 July 2020
★★★★★ 5/5
GoogleWe have received a fantastic service from Whitton & Laing over the last year while renting a property from them. From our initial enquiry, they were eager to answer questions and to guide us through the rental procedure. During our tenancy, they were quick to deal with any issues we had with the property and finally when we move out (as we purchased a new build house), the procedure was very easy and painless. Thanks to everyone we spoke to !
Matt · 7 July 2020
★★★★★ 5/5
GoogleI've recently moved into a new place with my partner and everyone I dealt/ am dealing with at Whitton & Laing are nothing but helpful. Massively grateful for the service they provide and would the business recommend to anyone.PositiveResponsiveness, Quality, Professionalism
JL1901_ · 26 August 2021
Agent replied · 7 July 2023
Thank you so much for your kind words, they are very much appreciated and I will pass them on to everyone involved.
★★★★★ 2/5
GoogleVery poor service,any trust in managing a property reducing with every communication
Ali · 14 April 2024
Agent replied · 28 April 2024
Dear Ali,
Thank you for taking the time to leave a review. However, I have been unable to find your information/name against our database. Please can you contact the office to discuss what the issues are and provide your full details. This will enable us to deal with your feedback. We pride ourselves on providing a great service to our customers and so I'm naturally concerned by your comments. Many thanks.
★★★★★ 1/5
GoogleI do not recommend this letting agent to anyone.
1. They are able to let an apartment in really bad condition (broken fridge, washing machine and hot water boiler, and tap water leaking) and the service to repair them was quite slow and of poor quality.
2. The worst was to end the tenancy and to get our deposit back. I rented a lot of apartment in my life and it was the most terrible experience. Before the end of the tenancy, the letting agent did not hesitate to threaten and harass us about the costs for redecorating the whole premises because of supposed damages due to cigarette smoke. After vacating the property, the amount of deduced costs was almost equal to the amount of the deposit. It was so unreasonable that we had to raise a dispute to the Tenancy Deposit Scheme. The TDS finally proved us right, but what a bad and stressful experience, and what a waste of time to claim our rights.
So, if you want to rent an apartment in Exeter, avoid Whitton and Laing.
Dominique · 8 July 2019
★★★★★ 5/5
GoogleWhitton and Laing have been finding tenants for me for over 25 years. Most recently, they found a tenant on the first day of viewing, and dealt with all the paperwork and finances in a stress-free and professional way. Their extremely thorough inventory service is excellent. Jess provided a prompt, friendly and professional service. Highly recommended.
Dominic · 14 April 2023
★★★★★ 4/5
GoogleWhitton & Laing have been the management company for my property all the time I have been living there!
To begin with I didn’t find them very helpful but since the block manager changed 4 or so years ago, they have been very helpful & responsive.
I feel that I am kept well informed on maters relating to the building that my property is part of!PositiveResponsiveness, Professionalism
Sharron · 26 August 2021
★★★★★ 5/5
GoogleWe rented a property with Whitton & Laing for over 9 years, during that time the team were really friendly and so quick to respond to any issues that we had. They always ensured that the house was safe and secure for us to live in. Any contractors that they sent to the house were also friendly and well mannered.PositiveResponsiveness, Professionalism
Felicity · 26 August 2021
★★★★★ 5/5
GoogleExcellent service, the whole team exceptionally professional We entrusted Whitton and Laing with two instruction to sell land and also our homes. No stone unturned professional in every way. The video aspect showing the home was ideal during Covid. We would not hesitate to recommend without a doubt. See you for the next sale.PositiveResponsiveness, Quality, Professionalism, Value
Gillian · 26 August 2021
★★★★★ 5/5
GoogleWhitton and Laing, as a residential letting agency, provide first class letting services. Initially extremely helpful when setting up flat for rental. Have secured suitable tenants very promptly. Excellent communications throughout tenancy and deal quickly with any tenants enquiries without necessarily having to refer to the Landlord. Very thorough check on property during and after tenancy. Would thoroughly recommend.
Richard · 7 July 2020
★★★★★ 5/5
GoogleI do a lot of grounds maintenance work, including block management with Whitton & Laing. The whole team are very professional and friendly. My main contact is Jean, she is brilliant to work with and very efficient. The residents of the properties we work on together cannot speak highly enough of Jean also!PositiveResponsiveness, Professionalism
David · 26 August 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
